Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSCAMMERS!! STAY AWAY ASKS FOR MONEY UPFRONT
Scammers who ask for £600 before viewing a property🤣😂😂😂absolute joke.Response: The fact that you are lying is crazy you really tried to report my review so people do not see the scammers you truly are but failed stop lying and covering up yourselves.This was an ACTUAL experience with your company.PEOPLE DONT IGNORE THE BAD REVIEWS
Mk · 22 November 2024
Agent replied · 23 November 2024
Hi MK,Thank you for updating your review. We take allegations like this very seriously and want to clarify our processes to ensure transparency.What you’ve described is simply impossible with PropertyLoop because all offers, holding deposits, and associated processes are handled exclusively through our secure online platform. Here’s how it works:1. Transparent Offer Process: Prospective tenants submit offers directly through our platform, entering all required information themselves.2. No Payments Outside the Platform: No partner agent or individual can take deposits outside of the platform. Payments are only processed once an offer has been reviewed and accepted by the landlord, ensuring that no funds are taken without agreement.3. Landlord-Tenant Communication: Our system allows landlords and tenants to communicate directly during the offer process, ensuring full transparency and clarity for all parties. This prevents any misunderstandings and promotes a fair and collaborative approach.4. Money Held Until Agreement: Deposits are securely held and only charged once all terms are agreed. If an offer is not accepted, no payment is taken, similar to a pre-authorisation process used by hotels.We encourage you to visit our website and explore the offer process yourself, it’s designed to be straightforward, transparent, and accessible for all users. There is no other agency offering this level of visibility and control for both landlords and tenants.While we would be happy to investigate your claims if you can provide further details, such as the property address or name of the individual involved, at this time, we have no record of you as a customer or any associated inquiry. All calls are recorded and all interactions are logged, making it easy for us to verify if and when something occurred.If you can share additional information, please contact us at info@propertyloop.co.uk, and we will gladly review the matter. However, based on our processes, what you’ve described would simply not be possible.Kind regards,The PropertyLoop Team
★★★★★ 5/5
TrustpilotRai Raihan
My husband and I have had a great experience with Rai since last May when he started managing our flat in London. He managed to find a great tenant and secured rent above the initial asking price, which was great. Everything with tenants’ check out and check in, payments, references, repairs at the flat since then has been managed with great efficiency and care so we’d highly recommend Rai.
Lora · 10 January 2023
★★★★★ 1/5
Googleshocking! Absolutely terrible. All Ai chat, booked a viewing and travelled 30mins only to get an email with no explanation saying cancelled. Ai system rebooked for 1hr 15mins later so hung around only to then get another email with no explanation saying viewing cancelled.
Will · 16 February 2026
★★★★★ 1/5
TrustpilotIf dropping the ball was a company - AVOID THIS COMPANY!
I have had the worst experience with Property Loop. They let my property out to a tenant that only viewed the property via a virtual viewing. The tenant was not happy with the property and the state agent at Property Loop gave out my phone number for me to deal with the tenant even though I explicitly asked them not to. The tenant kept calling and harassing me until I had no choice but to agree to let them out of the tenancy. After the tenants left, it went completely quiet from Property Loop. They didn't apologise, they didn't attempt to find another tenant; they did NOTHING. In addition to this; they didn't make sure that my keys were returned before giving the tenant back their refund. One of the agents, Dipkia did try her best to retrieve my keys; but nobody else helped me. I called and emailed the director Tina Stenzel on many occasions and she's ignored every attempt for me to get in touch. DO NOT GIVE THESE PEOPLE YOUR BUSINESS. If dropping the ball was a company it would be Property Loop.
Annette · 24 May 2023
Agent replied · 23 November 2024
Hi Annette,Thank you for your review. We are very sorry to hear about your experience and any inconvenience caused. This is not the level of service we aim to provide, and we’d like to investigate your concerns further.One of the individuals you mentioned in your review is not a member of our team, so we are a little confused about this aspect of your feedback. If you could provide additional details or clarification, we would be more than happy to look into this matter for you. Please email us at info@propertyloop.co.uk, and we’ll ensure your concerns are thoroughly reviewed.Once we have more information, we’ll be able to address your points and work towards a resolution. Your feedback is important to us, and we’d like the opportunity to make this right.Kind regards,The PropertyLoop Team
★★★★★ 5/5
GoogleI have dealt with Julia from start to finish of my process. She was amazing, extremely tentative and even agreed a let at 10pm at night!
Lettings agents are renound for being inexperienced and not really caring about what they do, this is far from what Property Loop are doing! Their platform is free and their agents are incredible.
I’d highly recommend them!
Michael · 21 June 2023
★★★★★ 5/5
GoogleMy experience working with Sophie has been very seamless and efficient. Sophie recommend properties that were best suited to me and was very quick to respond. Would definitely say she has been the best agent I have worked with. Would highly suggest the company.
Fred · 27 July 2024
★★★★★ 5/5
GoogleI can thank Tania Valenza for managing my property through the property loop.
She’s been available 24/7, very professional at all times and happy to go the extra mile. Without a doubt I’ll be going back to Tania to manage the rest of my properties.
Same · 25 June 2024
★★★★★ 5/5
GoogleJames Hill is a great real estate agent, very helpful and easy to communicate with. I have really enjoyed working with him over the last week and look forward to continuing to work with James. Highly recommend!
RRP · 27 October 2024
★★★★★ 1/5
GoogleWorst agency service so far. They try to force you to a long term contact and once agreed they zoom off. They are unresponsive to fix things for the apartment and don't care at all about tenants. Their agents are also consistent liers. I …
Sarah · 16 January 2026
★★★★★ 1/5
TrustpilotVery bad client service
I was contacted by one of the directors at Property Loop yesterday about this situation. And I need to say that he was very professional and apologized for what happened. I could understand that this is not the way that this company is working, and he said that he will make sure that this never happen again. Very bad client service. They cancelled a viewing with me 10min before the time, just by cancelled the outlook appointment. No phone call, no email, nothing. I emailed the agent and no reply, no feedback nothing.
Customer · 3 February 2023
Agent replied · 14 June 2024
Hi, we're extremely sorry to hear about this. We would love to look into this and find out why this happened. Could you kindly get in touch and let us know who the agent was and which property so we can ensure this doesn't happen again? contactus@propertyloop.co.uk
★★★★★ 5/5
TrustpilotFantastic customer services.
My experience with Rai is fantastic, from the start-up to signing my tenancy. Even though I was disappointed about the landlord changing his or her mind about zero deposited at the last minute. The word of professionalism and encouragement from Rai eased my disappointment and gave me the courage to source for the deposit with time. i will sure recommend the company.
Tt · 8 April 2023
★★★★★ 5/5
GoogleThanks to Elle for helping me find our new place, made it 1000x easier. Not only is the place close to what I initially wanted but the fast responses and attention to detail from Elle made finding somewhere a lot smoother.
Aidan · 25 July 2024
★★★★★ 5/5
GoogleJames Hill is a very good agent. He understood very well what we were looking for and helped us to find perfect property. Efficient, organised and with a very good communication, he definitely will help you to find your dream property.
Thomas · 25 July 2024
★★★★★ 1/5
TrustpilotMatt Mould is useless - beware of him
As a tenant, I recently started renting a property advertised as pet friendly. However, upon moving in I discovered the communal garden is not pet friendly, despite there being no signs indicating it as such, and the agent confirming it was pet friendly. I have a service dog so it is very important to me to rent a pet friendly property. I have tried calling on 4 separate occasions to explain the situation, and was told I would receive a call back, and never did. I then e-mailed and was told I would receive a response by the end of the day - which I haven't. Almost 2 weeks later and I've received a response they are offering me a generous offer of only 50% of my deposit back when moving out early, due to their error!
Xela · 6 January 2023
Agent replied · 23 November 2024
Hi Xela,Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and any frustration it has caused.We are unclear about some of the points you’ve raised and would appreciate more details to better understand the situation. For example, the individual you mentioned, Matt Mould, is not a member of our team, which has caused some confusion on our end.Regarding the deposit and the concerns you raised about the property, our processes are always aligned with tenancy laws to ensure fairness for all parties. If you believe there has been an error or miscommunication, please don’t hesitate to contact us at info@propertyloop.co.uk. We’d be happy to investigate the matter further to ensure it’s resolved appropriately.We value your feedback and are committed to ensuring every tenant’s experience meets the high standards we strive for.Kind regards,The PropertyLoop Team
★★★★★ 1/5
TrustpilotDO NOT RENT WITH PROPERTYLOOP!!
After almost 10 years of renting in London, I can honestly say that PropertyLoop has been the WORST letting agency I have ever dealt with.
A.M · 7 June 2026
★★★★★ 1/5
TrustpilotDon't waste your time
I don't who has written the other reviews - the proprietor maybe?! Looking to let my flat, promised a quote on Friday, chased several times since then, no reply mostly, just one email promising to send it asap - and back to nothing. Don't waste your time with these people
Katherine · 12 November 2025
★★★★★ 5/5
TrustpilotIt was very smooth, easy and fast.
I got a call from Andrew (Seemungal) if I have property to rent, even I was not ready to make a decision on this, within an hour we met, on the same day he arranged 3 viewings and within 3 days I got a very good tenant!It was very smooth, easy and fast.Thank you Andrew for your professionalism and for your very friendly approach,
Mahmood · 11 December 2022
★★★★★ 1/5
GoogleOne of the most pathetic agents in London. They provided me with a check our report after 7 days of check out and then started claiming things that were never there in the apartment as they were not present in the check in report. And the agent is totally ghosting me as I asked them to come with me to the property and show them things that they claim to be ‘missing’. The property manager later reached out to me to request help the new tenant settle in and the new tenant has shared pictures of the things that they claim to be missing. How pathetic and fraudulent.
I just want to provide an update- the property manager claimed approx £800 from my deposit, which went into the dispute resolution and adjudicator awarded the property manager with £10 award in total😂. All the fake charges claimed from deposit resulted in an embarrassing situation.
Alhad · 13 November 2024
★★★★★ 5/5
GoogleJames Hill has been very efficient and professional since my initial
enquiry 2 days ago and recommended a second property to view on the same day. He has been knowledgeable and clear in explaining the process to move forward
Morenike · 25 July 2024
★★★★★ 5/5
GoogleI had a wonderful viewing experience of the property. Our agent Joanna was really helpful throughout the process. Really appreciative of her efforts in connecting us with the landlord and vice versa.
Thank you and keep at it Joanna!
Kush · 25 July 2024
★★★★★ 5/5
GoogleJames is an outstanding property agent. I made contact months ago and since then he has informed us around the market and got in touch as quickly as possible with anything relevant. Would highly recommend him and property loop
Fraser · 25 July 2024
★★★★★ 5/5
GoogleMy experience so far working with PropertyLoop has been very good. James is very professional, communicative, and knowledgable about the property and the area. He answered all our questions and guided us through the process. I would definitely recommend!
Mariella · 25 July 2024
★★★★★ 5/5
GoogleI wanted to share my positive experience regarding a property viewing with Jaeda. She was incredibly helpful and provided great service throughout the entire process. Her assistance was invaluable, and I truly appreciated her professionalism thank you !
Widad · 16 February 2026
★★★★★ 5/5
GoogleI had a viewing with Jada recently and she was great to deal with. She was well prepared, knew the property inside out, and made everything easy to understand. Really appreciated her approach.
Ekz · 26 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
