Trusted Agent profile · London
★★★★★
265 reviews across 1 platform
1 Theberton Street, London, N1 0QY
Part of Portico, see every office.
Portico's office in London, at 1 Theberton Street, is rated 4.2 out of 5 across 265 reviews on 1 platform, including 265 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI just want to say a massive thank you to Meera from Portico (Angel) for being so helpful and professional. I would highly recommend them to anyone looking to buy or sell their house. Meera was highly professional, very helpful and goes beyond expectations. She was always quick to respond to any queries and made finding the right place a very easy and enjoyable process.
5/5
GoogleExcellent service an quick responses. Easy experience from start to finish. Thank you Louis and Megan
Dear Diana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleInitially very difficult dealing with Portico but I managed to get through to a person by the name of Max Akers-Douglas based in the Theberton Street, Islington office. He was so helpful after being pushed from pillar to post around …
Dear William Matthams Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleMax was super helpful in the move in process
Dear Joel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWhile I didn't end up signing (a letting) with Oli, I really appreciated all the effort he went to to help me with my flat hunt. Oli was always engaged, professional and empathetic and he really made me feel at ease. I would highly recommend Oli (and Portico) to anyone looking for a flat.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe recently bought a house through Meera at Portico, Islington and couldn't be happier. Meera was friendly, professional, informative and made us feel valued at every step of the journey. She really added a personal touch to the transaction, which we haven't experienced with any other Agents that we've come across. Would highly recommend her services.
5/5
GoogleVery helpful staff member Finlay who was able to be flexible to arrange our viewing of a flat. This seems to be very rare in London estate agents so I was very grateful.
Dear Georgie Logan Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleHad a very good experience finding a place to rent with portico and their representative Finlay Winters. They were quick to answer any questions and always reachable.
Dear Konstantin Ivanov Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a great experience with Cullen! Top notch agency
Dear Łukasz Bińkowski Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleVery helpful staff member Finlay who was able to be flexible to arrange our viewing of a flat. This seems to be very rare in London estate agents so I was very grateful.
Dear Georgie Logan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFinlay Winter from Portico showed me round my flat, which I ended up renting. He was very helpful and accommodating - very good service.
Dear Hassan Morad Customer care is important to us so we really appreciate you taking the time to … More
4/5
GoogleWe were very happy with the communication we had with Fin from Portico Islington branch. He kept us informed throughout the process.
Dear Yoanna Gospodinova, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
GoogleWe rented 40a Cloudsley Rd N1 through Portico Islington for 6 weeks whilst we were having our own property renovated. Despite this being a short term let (and pre paid in full) they took a deposit equating to 5 weeks rent. They did a check-in but we never received a copy of the report. When we left this property on 28th of May 2022 their office was closed despite advertised as open so I put the keys through the letter box and emailed them stating this and asking when I might receive my deposit back, I never received a response. I chased this again on the 31st and once again I did not receive a response. I phoned later that week and the guy that answered the phone told me that they had in fact received the keys, but knew nothing about my deposit and the the lady we originally rented off would be back the following week and he would ask her. She finally emailed on June 6th to confirm receipt of the keys but ignored my question about my deposit. When I queried this again she said that the deposit would be released when the check-out report was completed. Since then we have been ignored and passed around repeatably. During our time at the property the boiler stoped working and portico sent someone to fix it. The plumber struggled to find the issue and even needed to remove part of the kitchen unit to discover the issue was low pressure. Portico is now saying it is our responsibility to pay the £200 call out fee. They tell us we need to pay, we ask for an explanation, and to show us where this was stated in our agreement and they do not respond. They come back again a few weeks later telling us to pay and again we ask for a further explanation. It's as if they want to keep going round in circles till we concede. On June 21st they emailed to say there was some missing items from the property. We responded to say that we never saw these items at the property and refer to the check in report and photographs and again they never responded so we have no idea if they are still trying to claim for these. On June 27th they stated they would release the undisputed funds and to date (Jul 10th) we are still waiting. Avoid Portico at all costs.
5/5
GoogleMeera from Portico Islington is the best agent you can imagine! She found a perfect place for us and made it easier to go through all the formalities. I really recommend Portico and especially Meera if you are looking for your next home in London.
5/5
GoogleFound a sleek, reasonably priced flat in London Angel from overseas for my new work. Easy to arrange viewing. Simple and streamlined set up of amenities. Friendly service. Answered all my queries and followed up on any outstanding queries in a timely manner.
Dear Sam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
GoogleOne of the estate agent working in the afternoon was very unhelpful. I just wanted to enquire and she just inform me that they are closed. It’s clearly open as the sign says so and also their working hours. The door was also open and a he could have at least taken my details but instead came back with an attitude so I just left. Not a great way to deal with potential clients.
5/5
GoogleMegan and Meera was really professional and helpful in handling my house for sale. I would definitely recommend her to anyone who is looking to buy, sell or rent a home. Keep it up the good job. ref: Grand canal Property. Salahudin
5/5
GoogleAlthough we didn't find a place through them in the end, I found Portico and Meera were helpful and proactive in my interaction with them. They would even let me know about properties they thought would be of interest before they were live online.
5/5
GoogleGreat service. Molly Derbyshire was our lettings consultant. She knows what she is doing. She had good knowledge of the property and area. The viewing experience was great. Prompt responses and quick follow ups. Highly recommend it for your next house search.
5/5
GooglePortico have provided an amazing focused and attentive service, and managed to have my property let in just under a week. There have been a number of hurdles to overcome however portico have always been accessible and efficient, and overall great communicators.
Dear Georgie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAn amazing experience from start to finish. I would 100% recommend Portico, all the staff are extremely helpful and knowledgeable. A massive thank you to christos at Portico for helping us rent our first home so smoothly. We appreciate all your help!
Dear Charlie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe service we received was excellent. Exceptionally courteous at all times. Our agent Meera was nothing short of brilliant. She responded to all our queries and was a true professional! Finally found the perfect place for me and my wife.
5/5
GoogleAlthough we didn't end up finding a property with Portico, they were by far the easiest agents to deal with while we were looking. Oliver was personable, honest and helpful at every turn.
1/5
GoogleAwful experience trying to book a viewing for a rental property. Despite being told on several occasions that I would be phoned back to confirm my booking, I never recieved a call. I had to make 4 seperate calls over the course of several days simply to get someone to confirm the viewing. I was told my phone reception was poor on one occasion (which is understandable on them) however despite leaving my number - I was hung up on and never called back. After following up on this twice, I was informed they no longer had any viewings left and have since been told the house is now let. Appalling rudeness from staff. When informing them of the poor customer experience I recieved which had resulted in us not viewing the property on time I was told 'I did not deserve an apology' and was again hung up on. The kind of estate agents who only add to the poor reputation of the industry.NegativeResponsiveness, Quality, Professionalism
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