Portico London reviews

★★★★★ 5/5

Google

I have been a Landlord with Outlook for over 10 years, and have never once felt the need to look at another agent. They go above and beyond as a managing agent, and really leave me feeling comfortable that my property is well looked after, particularly as i don't live in the area. They have an exceptional client base in the area, and provided good quality tenants year after year. All the best to Simon, Anila and the team..keep it up!PositiveResponsiveness, Professionalism

Chirag · 14 June 2022

★★★★★ 5/5

Google

I have been using Outlook Property Management for 15 years.I have dealt with Simon Castle for many years ,starting when he was at the Outlook Stratford office before he moved to the Docklands office.I have always found him extremely helpful dealing with all my lettings, going above and beyond to find new tenants also sorting out any problems which arise,Quickly efficiently without any fuss, in all the years i have known Mr Castle he has made my life a lot easier with Letting my properties.

Stephen · 10 June 2022

★★★★★ 5/5

Google

I want to thank Simon and his team for all of your time and effort in helping me and making my move so easy. You made this whole process much easier than it could have been. Special thanks to George and Anila, you were very welcoming, you were always listening and offering your support and advice and this is an important thing that I really appreciate. I will be referring you to all of my friends because of your excellent service. Regards, Pooja

Pooja · 10 June 2022

★★★★★ 5/5

Google

Wish to take a time out to share a great experience we had while working with outlook properties. We are new in UK hence we were hoping to get in depth assistant while looking for a property. We are so lucky to work with Anila and Simon who helped with all the means. Anila is very punctual and very considerate while showing the property. She understands your need and help to locate exact property. She is always available for any queries and doubts we had. Thank you guys for finalizing our first UK house.

Nitish · 10 June 2022

★★★★★ 4/5

Google

I have been a client of this business for a number of years. On this occasion it was in a slightly different role with a different set of staff. I found them helpful in sourcing a new rental property. Anila was really at tentative throughout the whole process, from arranging the viewing through to the signing of the contract. Nothing seemed to be too much bother. I also wish to mention Simon (branch manager) and George for their assistance while Anila was unavailable. The former has been really helpful in chasing up the property management department for essential maintenance. Overall a satisfactory experience at branch level. Once the teething issues are resolved in the property management department I believe that the experience should return to what it was prior to the company being purchased.

Paul · 10 June 2022

★★★★★ 5/5

Google

Outlook Property helped me find my new home. Looking for the nicest and most patient estate agent on the planet? Step forward Simon from the Docklands branch. Simon is friendly, professional, knowledgeable and most importantly, honest. It was an absolute joy liaising with him. Special shout out to George for always promptly replying to my emails or phone calls and for always updating me on how my application was progressing along - the man's a legend. And special thanks to Anila for processing all the behind the scenes admin too! So smooth & seemless. Thanks y'all!

Kaleidoscope · 10 June 2022

★★★★★ 1/5

Google

I have used Outlook Property for the last 5 years to rent out my flat in Galleons Point and have recently used them for the sale of the flat. I’ve continually been disappointed by the level of service provided throughout this time. The management company were basically an expensive and incompetent middle man between myself and the tenant- simple things like a blocked toilet would turn into an expensive plumber emergency call out charge that would be billed back to me. The only exception to this is Perry from the Royal Docks branch who has always been extremely helpful and goes above and beyond to try to resolve any issues that aren’t his responsibility. However unfortunately the management of the property by default goes via the management company rather than Perry in the branch. I used outlook to sell the flat this year as they are on the estate, already had keys to the property and offered a competitive rate of 1%- I really wish I had not gone for the easy option as the sale was a nightmare. After marketing the property I got no further updates on viewings unless I chased multiple times and those viewings that took place gave no details about the key selling points (a parking space and share of the freehold). I also made the mistake of telling Outlook the lowest acceptable offer as I was keen to sell the flat quickly- I believe this was then discussed with potential buyers before getting an offer at this price and being urged by Outlook to accept it. I had to constantly chase outlook for any updates on the sale, their communication was terrible and their inability to answer questions/ communicate severely delayed the sale- once the sale is agreed this service is pushed to another part of outlook rather than the branch and each of my emails was met with an out of office response and needed chasing. Simple questions such as purchase of the white goods took over 6 months to get an answer from outlook- not even having been answered by completion day. On the day of completion I got no correspondence from outlook other than an invoice. I would definitely not recommend Outlook, even if they offer you a competitive rate.

Katie · 10 June 2022

★★★★★ 5/5

Google

My partner and I have recently signed as landlords with Outlook. When we initially contacted Outlook we had a very short timeframe, approx 2 weeks, to finalize everything due to personal circumstances. Throughout the whole process we were looked after by Simon and George. They were both very helpful and ensured we are aware of every little step within the process. We trusted that our property is in good hands through their professionalism. George was particularly helpful in answering all our questions even during out of office hours. George even went to our property to ensure it was safe during a storm, again on very short notice, as we weren't able to. He truly went above and beyond for us. We are extremely happy with the service provided and the manner in which it was provided in.

Mona · 10 June 2022

★★★★★ 5/5

Google

A big thank you to Simon Castle for finding us suitable tenants for our property. Simon was amazing as he went above and beyond the call of his duties to sort things out for both ourselves and the tenants. Simon Castle from Outlook has always been very professional, friendly and above all reliable. He is someone who I can put my trust in to get the work done. Simon is a true asset to Outlook property as it is because of him we went to Outlook again.

Joginder · 10 June 2022

★★★★★ 5/5

Google

I have been using Outlook for a number of years now and they have always provided an excellent level of service. Simon Castle and his team, George and Anila have always been very helpful, professional, diligent and responsive. They are always available to assist and more importantly listen whenever there is something to discuss. Simon in particular has always gone above and beyond in terms of providing an excellent service, advice and re-assurance. These are qualities you rarely see these days. I will highly recommend their service to anyone.PositiveResponsiveness, Quality, Professionalism, Value

Germain · 10 June 2022

★★★★★ 5/5

Google

My experience with Outlook has been really great. It was my first time finding a flat for myself in London but Simon made is really smooth. George has been really helpful as well in first showings me the flat and then guiding me through the entire legal process. I shared with Simon that I was new here and he made sure he was able to share all the info he can and make it a seamless experience. Thank you Simon for being a gentleman. I highly recommend their service. Ps: The goodie box while handing over keys is a nice touch which I wasn’t expecting. :)

Shruti · 10 June 2022

★★★★★ 5/5

Trustpilot

Portico Leyton

I've been dealing with Portico Leyton for the last 6 months. These guys are top notch and very professional. In fact the whole team consistently over deliver which is such a pleasure to deal with. Tommy Taylor is absolutely brilliant and true to his word. Appoint this branch and you will not be disappointed.

Dean · 3 June 2024

★★★★★ 5/5

Trustpilot

Lady Niongo

I was looking for a property for a while because I wanted a nice place for my little baby and we had viewings with Lady Niongo. By far she is my favourite agent forever . Not only she is professional but also so lovely person with all the meaning of the word and so kind always with a warm smile . Always answered my emails no matter what time it was and always made her best to help us with everything so everything is perfect for us. I’m really happy that I find and trust her about our new home and the agency as well .I’m already recommending the agency to friends that are looking for a property. Also the box we had from portico when we took the keys was so special. Thank you so much Lady and Portico , I’m really grateful .

Ira · 5 May 2022

★★★★★ 5/5

Google

I was acting as guarantor for my son whilst he sought rental accommodation. George and the team at Outlook have been really good making the entire process from viewing through to key collection and taking on the property easy and seamless. We arrived a little early and they immediately sought to see how long it would be until the keys arrived after the property had been inspected. Quite clearly people who want to look after their customers.PositiveResponsiveness, Quality, Professionalism

Ian · 10 June 2022

★★★★★ 5/5

Google

George created an amazing customer experience for us when looking for a new rental property. He stayed late to accommodate our travel delay, gave us fair and professional advice and maintained social distance, wore a mask and was so friendly. After the offer process and we were successful he worked tirelessly to ensure both the landlord and us were accommodated as soon as possible to start the tenancy. Thank you George for being amazing! Great agent and great agency!

Kirsty · 10 June 2022

★★★★★ 1/5

Trustpilot

A totally unprofessional company

A totally unprofessional company, lacking the bare minimum in politeness and communication. An inadequate check in document followed by multiple difficult communications over months. Property was not professionally cleaned and had junk left behind but Portico weren’t bothered. Whenever I called Megan was ‘too busy’ to talk and unable to call back. Rental arrears aplenty. Despite paying the management fee myself the tenant contacted me directly and I ended up managing issues. All sorts of issues with Portico. I would never use this company for any property ever again. Dodgy company.

Sarah · 28 August 2024

★★★★★ 5/5

Trustpilot

Daniel Cantle is the real estate advisor you want behind you, championing your property sale

Daniel Cantle acts as an advisor and led me through a challenging process. I also worked with Alannah who was professional, friendly and listened to every aspect of the highlights of my property.I highly recommend working with Daniel and his team, even before making the final decision to put my home on the market, Daniel went above and beyond to give me direction and even helped suggest an offer price based on comparables for a property I wanted to purchase (not in the area, nor with Portico - that was also on a Saturday evening when I was under immense pressure to offer from another estate agent in Central London).Daniel and Alannah got me an offer on my property on the second viewing and the lead was already in their database, it did not come from being on Zoopla etc., this impressed me.Daniel is the kind of estate agent you want to sell your property and have behind you to get you the very best offer. highly recommend Daniel and Alannah at Portico if you are looking to sell in the Woodford Green area.

M · 17 February 2022

★★★★★ 5/5

Google

Portico were very easy to deal with particularly Farabi, who was always communicative, friendly, quick to send paperwork and deal with any queries we may have had. Also both Farabi and Simon went above and beyond to ensure our move was as pain free and smooth as possible. Highly recommend!

Callum · 26 June 2024

★★★★★ 5/5

Google

I want to thank you for all of your time and effort in helping me and making my move so easy. You made this whole process much easier than it could have been. Special thanks to George and Anila, you were very welcoming, you were always listening and offering your support and advice and this is an important thing that I really appreciate. I will be referring you to all of my friends because of your excellent service. NaourezPositiveResponsiveness, Professionalism

Nazzou · 11 January 2022

★★★★★ 5/5

Google

Anila was absolutely amazing! She was so helpful. It’s hard to find an estate agent who really cares about your requirements and will go over and beyond to help you find this. If a flat was taken off the market she did her best to find another one and now we have our perfect home! She helped us every step of the way with all the documentation and a very fast turnaround! Would recommended Outlook (Anila) 1000%

Joyce · 10 June 2022

★★★★★ 5/5

Trustpilot

PORTICO THE PERFECT ESTATE AGENTS Daniel Cantle and his team at the…

Daniel Cantle and his team at the Woodford Essex Branch exceeded all my expectations by milesDan in particular was very professional and was instrumental in selling a property for us quickly in Woodford Green Essex I explained I lived 200 miles away and my mother had gone into a nursing home unexpectedly leaving us with a real dilemma on our hands Dan came to our rescue and found us a firm to empty all the contents for a very very reasonable price then the same again for a Locksmith He came to meet me at the property at short notice well past 6.30 pm ,nothing was too much trouble He had all the photos and sale ect live on all major web sites within 3 days Then within another week we had over 50 offers and 22 actual viewings carried out by Dan and his team inc Bilal Ahmed who was also very professional and hard working Portico sifted through all the offers and advised us which one to go with If you could clone these guys you’d have a world full of perfect Estate AgentsWell Done Portico you have a great asset in Dan and Bilal

Debbie · 27 November 2021

★★★★★ 5/5

Google

Portico made the process of securing a property easy and efficient. Farabi was a great help as point of contact at all points and with anything we needed, Simon was excellent and between them we could not have asked for a better service from a letting agency.

Joe · 26 July 2024

★★★★★ 5/5

Trustpilot

Henry and his team at Portico have been…

Henry and his team at Portico have been brilliant over the years. The level of knowledge and guidance we received with selling and onwards purchase has been incredibly valuable. Henry and his team were available at all times to provide a wonderful service. I can not thank you enough for all that you have done for me, and all I have learnt. Thank you Henry and team at Chigwell/Woodford.

Divya · 18 February 2023

★★★★★ 5/5

Google

I would like to recommend Outlook properties to everyone. They are very responsive and they take full ownership for completing transactions. They are very friendly, understands the needs of the clients and acts in an agile manner. They are willing to go the extra mile to satisfy clients. Last but not the least, i would recommend Sahir Ahmad, the sales negotiator as he has just been superb. He saw through the whole completion as if it was his own property. I would also thank Imdaad and Billy as well as they have been really friendly and helpful. Finally, i would like to say Thank you Outlook Properties and Sahir!PositiveResponsiveness, Quality, Professionalism, Value

Twisam · 26 August 2021