Portico London reviews

★★★★★ 1/5

Trustpilot

Please avoid Portico at all costs.

Please avoid Portico at all costs.I had a terrible experience with this property management service, leading me to terminate my tenancy early.Firstly, when signing the agreements and doing reference checks the Portico application portal was broken, forcing me to make a 2+ hour trip to their office without any compensation or apology yet when we collected the keys, there was no ID check nor did anyone from Portico come to check us in to the property or provide guidance (in hindsight this should have been a sign of what ‘service’ was to follow’).The property itself was in a shocking state: damp throughout, with peeling paint and a musty smell. There were serious rodent issues that were poorly addressed, and the carpets were heavily soiled despite promises of replacement.The windows were rotten and unsafe, the appliances rusty and overall, the cleanliness and maintenance were unacceptable. Furniture was in disrepair, with broken chairs and a filthy sofa that looked like it had been taken from the street. Nothing like in any of the pictures where it was advertised.When raising complaints Porticos communication was awful, we had to physically go to their office just to get a reply from them. Heidi was quick to respond to the emails before we had signed and sent money but went very quiet afterwards. Kristian despite signing off every email (when we eventually got replies) with his number is incapable of answering his phone.We sought legal advice regarding the situation, but the early exit fee was cheaper, so we left the property as soon as we could. I wouldn’t recommend this service to anyone and cannot recommend avoiding enough and hope this review helps others to avoid a similar situation.

GEH · 6 October 2024

★★★★★ 5/5

Google

From the start of our enquiry, Yves has been helpful and very good in communicating. Him and Simon has always been very pleasant and friendly. Even on the day of our move in, Yves has been helping us carry stuff inside our new home when there was a miscommunication with the movers. It was absolutely wonderful to have him as our agent. Highly recommended Portico for sure.

Justine · 26 March 2025

★★★★★ 1/5

Trustpilot

Never again

Quite possibly the worst communication experience with any letting agents i've ever been faced with. As someone who has been renting in London for the past 10 years, I have never had to deal with such unprofessional behaviour. Kristian is incapable of answering emails, phone calls and the office phone (and his phone) directed to an automatic answer phone message every time you will call. I have never been informed of any other way to raise any concerns regarding the property (which is nicely filling with mould which is doing wonders for my asthma)I cannot wait to never have to communicate with Portico again, if I did not have to report genuine building issues including mould and heating issues, then I would gladly never contact them again other than to give my 2 months notice.

Hannah · 12 September 2024

★★★★★ 1/5

Trustpilot

As a landlord Portico are the worst

As a landlord Portico are the worst. Every month deductions are made from rental payments with any explanation or prior agreement. Statements are indecipherable. Trying to navigate Portico's opaque processes is like dealing with a deceptive bunch of criminal thieves. They are dishonest and the absolute worst of the worst. I pay 11.5% for management + Premier Service (???) and receive nothing. Reserve funds are held for years with no interest paid?? Total scammers

Harassed · 13 April 2026

★★★★★ 5/5

Google

We recently moved into a new property through Portico Letting Agents, and we couldn't be more pleased with the service we received. Yves was our agent, and he ensured that our move-in process went smoothly. On the day of our move, we encountered a few issues with the cleanliness of the property, it hadn't been cleaned to a professional standard. Understandably, this caused us some distress, but Yves and the Portico team were quick to address our concerns. They took our feedback seriously and promptly arranged for the cleaning to be redone to a high standard. We really appreciated their responsiveness and dedication to making sure everything was in order. Thanks to Yves and the entire Portico team, we felt well taken care of throughout the entire process. We highly recommend him and Portico for their professionalism and commitment to customer satisfaction.

Gabriela · 18 August 2024

★★★★★ 5/5

Trustpilot

Best selling agents around

Caroline and the team at Portico were amazing when it came time for us to sell our house in the area. Paul worked diligently to bring the best buyers to the property, and we had four offers within the first ten days. Caroline then took over the process and worked tirelessly to bring the chain together, chasing both the buyers and solicitors to keep things moving and responding to our requests quickly and cheerfully. She knows the area and the local market extremely well and I would not hesitate to use her again.

UStoUK · 10 August 2024

★★★★★ 4/5

Google

Had an overall positive experience with Portico who helped me move June 2024. All the members I interacted with (Farabi, Simon and Yves) were very friendly and helpful during the viewing process whilst being candid about the properties. There was a slight hiccup where a property I was interested in was taken off the market and I was unable to reach the team. Only to learn a few days later that it was our offer that had been accepted. Simon took all the pressure off making a rushed decision about proceeding with the property and gave us as much time as we needed, which was very kind. Yves made himself available to ask questions throughout the process which was very reassuring and comforting. Even after moving in, when I've run into Simon and Yves they've shown an interest in making sure everything is ok at the property and if I need anything! Would recommend!

Ravi · 4 August 2024

★★★★★ 1/5

Trustpilot

Poor

On moving into the property we were not issued an inventory report even after multiple chaser email we never even received a response. There were items of the property that never functioned when we moved in, such as radiators and dishwasher, and even after multiple mails asking for them to be fixed there was no response and left broken throughout. On leaving the property Portico deducted a large amount of our deposit for items that were pre-existing when we moved in and sent across the inventory report that we had never seen and the report was massively missing documenting a large amount of damage that was already at the property. Response time of agents was poor and any call we made we not answered or replied. Would not recommend or ever use again.

Cameron · 19 July 2024

★★★★★ 4/5

Trustpilot

Received offer for my flat quickly and…

Received offer for my flat quickly and Sean and his team arranged everything very smoothly and efficiently

Gary · 19 May 2026

★★★★★ 4/5

Google

Review Part 1, So far, so good (with room for updates!) Let me start by saying a big thank you to Taemor at Portico, if there were an event for prompt responses, he’d be walking away with a top position. From the very first property viewing to paying the holding deposit to referencing, Taemor has been incredibly helpful, professional, and surprisingly fast at replying to my many questions. Now, we’ve reached the mysterious stage of "let agreed", a phrase that sounds official but also feels like waiting at the airport gate and just not boarding yet. Still waiting for the tenancy agreement and other formalities to materialize. A small note to Portico Admin: the service is solid till now, but the coordination between departments could use a little tune-up. In an age where people can track a £5 parcel delivery in real-time, it's fair for us tenants to expect a little status update magic when it comes to moving into a whole property, right? Maybe the moving date is further, but still, plans needed to be done, right? More to come once everything's finalized, but for now, cheers to Taemor and fingers crossed for a smooth episode two!

Sadi · 10 August 2025

★★★★★ 5/5

Google

Yves has been very helpful. Although he is on the letting side, he arranged for the necessary maintenance in a timely fashion so that the property could be viewed and let out reasonably quickly. He is diligent and communicates well with his client and his colleague. Ling

H · 11 August 2025

★★★★★ 5/5

Google

We are immensely grateful to Portico, particularly to Yves, for assisting us in finding our first home in London. Yves went above and beyond to accommodate us despite our significant time difference and the challenges of apartment hunting from abroad, such as not being able to visit the apartment in person. He was consistently prompt, always polite, and exceptionally professional throughout the entire process. Thank you so much, Yves, for your outstanding support and dedication!

Aylin · 26 July 2024

★★★★★ 5/5

Trustpilot

Annaliese is the best

Annaliese is the best - I couldn't do without her at Portico.

Mr · 15 May 2026

★★★★★ 5/5

Google

Portico have been excellent agents to work with. Special thanks to Taemor Salum and Yves-Michel Landeut who found me a new tenant very quickly and kept me thoroughly updated throughout the process. Their clear communication, …

Alice · 16 October 2025

★★★★★ 5/5

Trustpilot

Thank you so much Abbie

Thank you so much Abbie for all your help and advise I have been dealing with a lady at this branch in Leyton she has made this so easy and helped me all the way through

Lesley · 14 October 2025

★★★★★ 5/5

Google

My experience with portico was exceptional. Yves was the agent and he really took care of everything and paid so much time and effort explaining every step from request for viewing to moving in. …

Saif · 16 October 2025

★★★★★ 5/5

Google

I rented through Portico and Yves-Michel was an absolute delight to work with. He was incredibly proactive in proposing options around the area as and when they came up, super responsive and helpful throughout the offer/contracting process, …

Molly · 16 September 2025

★★★★★ 1/5

Trustpilot

Dire customer service for landlords

Dire customer service for landlords. Their utter failure to get reliable tenants, failure to chase rent owning (rent has not been paid on time for five months) and inability to respond to calls or emails is remarkable. You can ring and email and get no response whatsoever. Latest joke is an insistence on filing statutory documents when it suits their income projections while ignoring the property owners requests. Do not touch this company if you wish to maintain any semblance of sanity.

Laura · 11 November 2025

★★★★★ 5/5

Google

I had a really good experience with Portico during entire renting process. Yves is consistently prompt, always polite, and exceptionally professional, while being very kind throughout the entire process. He is very supportive even after moving in and instead of redirecting my requests he addressed my requests responsibly. Thank you so much Yves for your outstanding support and making renting & moving process convenient for my family! Highly recommended!

Saurabh · 26 July 2024

★★★★★ 5/5

Trustpilot

My experience with Portico was great

My experience with Portico was great, I wouldn’t go with any other real estate agent. Paul helped me through all the process of buying my first property and from the first viewing to any other detail he has been very professional and helpful, Caroline and Gareth as well supported a lot with my questions and any other requirements. All the team is without a doubt something you would like to have to back you up when getting through the process of buying a flat.

Andrea · 17 July 2026

★★★★★ 5/5

Trustpilot

Just a great group of people

Just a great group of people, really helpful throughout the process, really recommend them for buying or selling your property especially Gurtegh he is a legend!

Zachary · 26 August 2026

★★★★★ 5/5

Google

Excellent customer service and guidance. Yves-Michel made sure he answered all our questions, requests and guided us in finding our first home in London. If you’re looking for apartments in and around the area and right firm to go.

Nikunj · 11 August 2025

★★★★★ 5/5

Google

We recently moved into a new property through Portico Letting Agents and couldn't be more impressed with the service we received. Our agent, Yves, was incredibly thoughtful and helpful throughout the entire process. He assisted us with every step, ensuring our move was as smooth as possible. His professionalism and dedication were truly outstanding. We couldn't recommend Yves and the team at Portico enough!

Chimdinma · 22 September 2024

★★★★★ 5/5

Trustpilot

Friendly staff and smooth process

Friendly staff and smooth process. Jodie was very helpful.

Theo · 27 April 2026