Portico London reviews

★★★★★ 5/5

Google

Thank you to the Portico team for your impressive and outstanding service during our property purchase. My husband and I dealt with Imdaad and Salil mainly, both were readily available to help us with our queries. As first time buyers, we found the process complicated to say the least, but both Imdaad and Salil were always just a phone call away. We really appreciate their help in making the process more straightforward. Consistently friendly and professional which is just what you need during a stressful time like this. Once again, big thank you to Portico.

S · 13 October 2023

★★★★★ 5/5

Google

Farabi, George & Simon have been so helpful and such a pleasure to deal with! Farabi took the stress out of finding our new flat and ensured everything was sent across and next steps were clear along the way. George was so kind and helpful with flat viewings and taking our calls at any time and Simon helped make our moving in process very smooth. Lloyd and I want to say a massive thank you to all the team. We’re so happy in our new home and we hope you enjoyed the treats we dropped to the office :) Thank you!! Lloyd & Georgia

Georgia · 13 October 2023

★★★★★ 1/5

Trustpilot

Appalling

I'm at a loss for words at how incompetent Portico Dulwich have been managing our property. Months waiting for maintenance works to be arranged, rude, dishonest... I didn't think it was possible for a company to care this little about doing a job to even a basic level. Avoid at all costs.

Chris · 29 May 2026

★★★★★ 5/5

Trustpilot

Matt was incredibly helpful and…

Matt was incredibly helpful and receptive. Everything was seamless and it was a very smooth experience.

Ellie · 19 February 2026

★★★★★ 4/5

Google

This review is specifically for our Lettings agent - Yves Michel Landeut! He has been with us to help us find a new place, figure out the conversations with the new landlord and get us moved in successfully. Must say, he’s is really sweet, very open to our concerns, and highly active to resolve matters! Communication skills are efficient and prompt, very much appreciated.

Honey · 16 February 2026

★★★★★ 1/5

Trustpilot

This review is for both the Walthamstow…

This review is for both the Walthamstow and Woodford office. If I could give these people 0 stars I absolutely would. They have zero accountability, only give you empty “apologies” by basically going “sorry this happened but you’re to blame“ in short, and are run by people sharing a singular brain cell among them all when you ask them what 2+2=.I had a viewing arranged for the 22nd of July at one of their properties at 09:45. This wasn’t a group viewing, this was a viewing for myself and my partner only. My partner and I kept the person who texted us the appointment details, William Turner, in the loop, informing him that we were lost at 9:51, because we're not local to the area. We found the property minutes later, as we weren’t far at all, and got directions from locals (we’re talking 2 minutes away maximum).I tried giving the mobile number William Turner texted me the appointment details from, but it was a text-only service. I then called the office that informed me of the property viewing, since my first ever interaction with them was over the phone ending in a 2110 number, which differs from their 5255 number, and despite having rung them many times, and speaking to the receptionist 3-4 times, telling me that the agent must be late and she was trying to get in touch with them, I heard nothing back. At no point did that 2110 number call me back, nor did the agent who was doing the viewing, who happened to be William Turner himself. During that time I even called the current tenant, because they put their mobile number over their door bell because it didn’t work, and he said that only the agent had the key, so he couldn’t help us.After waiting for 60-90 minutes my partner and I left, and I filed a written complaint, packed with screenshots and timestamps. I originally emailed the Woodford office because that’s where the 2110 number went back to (went on Portico’s website and cross-referenced the number that way). It was then forwarded over to the Walthamstow office, which took them 2.5 weeks to properly go over my complaint with me. Was there really any point though? No.I was gaslit by Sean Hewitt, where he said it was my fault for ringing the wrong office when I didn’t even know a Walthamstow office existed until I cross-referenced the 2110 phone number on their website, AFTER I left the property. He also said I wasn’t there, and William was there until after 11, there was nobody standing there. The only thing that struck me as weird was that someone was in their car for about 30 minutes on their phone, and then they left. Sean Hewitt seems to be of the understanding that I’m supposed to know what William Turner looks like after a single phone call and a single text from Portico, and that I should’ve tapped the invisible man standing out in front of the property to ask if they were him, yes, the invisible man, because again, no one was there, and when I said that Sean Hewitt still insisted I should’ve spoken to whoever was standing outside the property. Again, there was nobody there.When I asked why the receptionist at Woodford didn’t direct me to the right place, even though she had the details of the flat, of the viewing and of the agent on her system, he just said that because it wasn’t “his office’s” receptionist he couldn’t do anything, and could just inform Woodford to direct people to the right branch in the future. When I asked why William Turner never queried where we were after 10-20 minutes of not seeing us at the building, because apparently I wasn’t there, he said that he had other people to tend to, and made a big deal that my partner and I were 7 minutes late. I'm sorry that we aren't local to the area, Sean. At least we had the basic human decency to text William Turner to let him know we were lost.Sean Hewitt gave me nothing but pathetic “sorry but you didn’t do this or that” apologies, if that’s what you want to call them, and refused to reimburse my partner’s Zipcar journey, as we came from Bow. The fact that he even suggested he would see if there are other appropriate properties and would handle my query personally made me laugh, because not even if hell froze over would I ever consider renting from Portico after this.I will be visiting the office, and I will be singling William Turner out, and I will be sending my outgoing calls log to Portico once it’s available from my provider come the 17th of August so they can see, point blank, all the calls I got from their company, because to, in essence, be called a liar is completely unacceptable. Never deal with this company to any extent.

Anna · 8 August 2023

★★★★★ 5/5

Google

They have been awesome in getting me moved in to my new place in the Royal Docklands. Farabi has been in touch with me from start to finish and took care of all communications with the landlord. They even helped me with storing my things due to a late moving date in the new place. Great customer service. Highly recommended!

Sowmen · 21 August 2024

★★★★★ 5/5

Google

Finding a new place to live in London is always struggling but they made it less painful with their excellent customer service. My experience with Farabi was fantastic. Farabi has been very considerate, professional and helpful throughout the process. He always replies to my queries timely and politely, and gets things done quickly and perfectly. I've talked to several different letting agents for flat finding, and Farabi and the Portico Docklands team really impressed me by their professionalism and perfect customer service.

Y · 10 June 2023

★★★★★ 5/5

Google

We had a great experience with outlook properties while finding the right house for us. Simon and George were kind enough to assist us personally in every step and clear every doubt we had. They would reply and help us even after the business hours and made sure that each query was addressed. We are new to UK and we did not expect to find the house so quickly but thanks to Simon, George and outlook properties for taking care of us and making this happen so quick. We are truly grateful.

Teja · 10 June 2023

★★★★★ 5/5

Google

I’m writing the review from a Landlord perspective. Very impressed with the service. I instructed the agents on a Thursday, photos were taken on Monday, advert up on Right Move and Zoopla by Wed (I provided input into the marketing process or else would have been earlier!), 4 viewings organised within 24hrs of posting on Thurs and 3 offers received by Friday for landlord consideration. All at or above asking price with quality tenants (professionals etc). Minimum landlord hassle and they got the job done. Thanks George Turner and Simon Castle for the amazing customer experience. Including honest advice. The viewers / prospective tenants were also very complimentary about the agents. Let’s hope the excellent service continues onto the property management aspects of the letting. Would recommend them anytime based on my experience.

Mun-Leong · 10 June 2023

★★★★★ 5/5

Google

With the help of Yves, my friend and I successfully moved into the property. We met many problems during this process, but Yves always supported us and tried to communicate with the landlord and the referencing check agency which I think is a good experience. Yves is very friendly and understanding. I have recommended Yves to my friends.

Jinglei · 18 August 2024

★★★★★ 5/5

Trustpilot

Tommy (The Tank) Taylor

Me and My girlfriend have been looking for our first property together for a while now. Over a period of a few months, we had put offers in for several properties. Unfortunately, we were not successful with any of them, and the process was becoming stressful for us both. (Enters Tommy Taylor on his white horse) I went into the branch in Leyton to enquire about any new properties that might of come available to view. I met Tommy, he sat me down and took the time to understand what me and my partner were looking for in our first home. He made it clear right away that he was not going to waste our time by showing us every property on their books. We viewed a couple of properties with Tommy, it was clear that he knew what we wanted in a home, he took his time to talk to us, to get to know us, and understand our tastes and values are. Within less than two weeks Tommy found us our first home together that ticked all our boxes. From start to finish the process was quicker than expected with Tommy, Bill and the team at Portico Leyton. The team have been brilliant. They made the process very easy for us and provided very good recommendation with Brokers and Solicitors who they work closely with and trust. If you are looking to sell or buy a property, go into Portico Leyton, and ask for Tommy.

Alastair · 24 March 2023

★★★★★ 5/5

Trustpilot

It was a pleasure working with Matt and…

It was a pleasure working with Matt and the team at Portico.

Clare · 20 January 2026

★★★★★ 5/5

Trustpilot

Matt was fantastic

Matt was fantastic, would highly recommend

Hamish · 7 March 2026

★★★★★ 5/5

Trustpilot

Amazing Experience

Paul has been exceptional from start to finish. Sometimes you meet someone who is genuinely kind, sincere, and refreshingly human in a way that is all too rare and Paul is exactly that.

Kate · 10 April 2026

★★★★★ 1/5

Trustpilot

1 year ago I rented a flat in Leyton… (Deposit troubles)

Last year I rented a flat in Leyton through an agency called Outlook. It was the worste estate agency I've ever dealt with in 14 yrs I've been renting in London. If you want details of what happened, I wrote 3 bad reviews about them (1 per accident).Outlook has been now absorbed by Portico but things haven't improved. They actually got worse. I left the flat in Leyton at the end of my 1 year contract because the landlady decided to sell the flat. My last day in the flat was the 20th of November (Sunday). Emily who works for Portico now (and was previously working for Outlook) told me and my ex flatmate that they would have inspected the flat on the following Friday (25th), send the report to the Landlady and if everything was fine give us our deposit back. Today is the 5th of December, the landlady did not receive any report, Emily is ignoring my multiple emails and ghosting my ex flatmate on the phone. God knows if and when we will see our deposit back. It shouldn't be like this at all. First of all, they shouldn't ignore us like this. Also, by now they should have at least send the report tonthe landlady. We need our deposit back since we left the place immaculate and the deposit is in a protection scheme. If you are honest people like us, avoid this agency like the plaugue.

Antonio · 6 December 2022

★★★★★ 5/5

Trustpilot

We sold our family home via Daniel…

We sold our family home via Daniel Cantle and his team at Portico and they have been an absolute dream to deal with. Daniel is very thorough, knowledgeable and extremely professional and although we lost a buyer whilst we took and age to find a property to purchase there was no pressure on his part. Estate agents don't always have a good reputation but Daniel is one of the good ones and we considered him to be more of an advisor than a salesperson.Can't recommend him and his team highly enough.

Lee · 30 November 2022

★★★★★ 1/5

Trustpilot

Portico is Uncaring and Incompetent

My experience with Portico Bloomsbury was ok for most of my tenancy but it was utterly terrible at the end. At the beginning of my tenancy Portico was quite helpful and well organised. However, at some point they had been acquired by a larger company and then the quality in service fell to a shocking level.When my tenancy in Euston was coming to an end I had organised a separate company to clean the flat the day after my tenancy had ended. Portico agreed to this and said that they would leave the key in a box outside Portico for the cleaners to pick up. They failed to do this and I got charged anyway because the cleaners had to wait for a long time as no one showed up to the office when it was supposed to open. I then had to argue with Portico to say that I should not have to pay for cleaning anymore because I had sorted it out and it was Porticos fault that no cleaning actually happened. They agreed and accepted their mistake, but this should not have happened in the first place.Prior to this, my calls were being consistently ignored by Portico for hours when I was trying to sort out and understand what I was supposed to do in order to properly vacate the property. I even went to Portico in person to talk to them as they kept saying that they were busy, they simply did not care as I was no longer paying money due to me moving out.After that terrible turn of events happened the matter of the deposit began. Initially they attempted to charge me for cleaning despite them already agreeing that they would cover it as it was their fault. They also tried to charge me for missing items, which were clearly visible in photos on the Check-in and Check-out documents which they had provided themselves. They tried to charge me for a broken door which was low-quality, cheap and several decades old. They did this despite my reporting it to Portico stating that it was broken before the end of the tenancy, which they had an obligation to fix free of charge. They attempted to charge me for leaving items behind which all were present in the flat when I moved in and was present in the check-in photos which they provided themselves.All of these charges I got removed but it took a staggering 50 days of emailing and having to repeat myself to them over and over again. The incompetence was astounding. They could not even properly compare documents which they provided as evidence to charge me with. I had to sort through them, evidence the truth and present it to them when the burden of proof was on them as they were the ones making the claims. They were charging ridiculous prices for the things that they were claiming. For example, for a cheap old plywood door they said that it would cost us £375 (approx) to get it repaired and that this was actually only half of the price!I would not recommend Portico - Bloomsbury to anyone. It is a terrible organisation, it does not care about it's tenants and behaves in an unprofessional way due to the incompetence of its staff.

Ralph · 3 November 2022

★★★★★ 5/5

Google

Dealing with Portico teams has been an amazing experience for me. Farabi has been of great help to us. From helping with house-hunting in London to coordinating and being quick with all responses, be it helping with online portal or housing requirements, he really has been thorough professional throughout. He has been honest, committed and extremely transparent and supportive throughout the deal. I highly recommend him and the team at Portico !!

Priyanka · 10 June 2023

★★★★★ 5/5

Google

My daughter has a number of properties managed by Outlook and generally speaking everything proceeds efficiently and it needs to because she is a single parent bringing up 3 children and she does not have a lot of spare time. So when there is a problem that needs to be dealt with by the Outlook team she needs to have confidence in them. I would like in particular to thank Simon Castle (lettings Manager) for his timely response to the issues that inevitably arise from time to time and which he has dealt with quickly and efficiently on her behalf by going that extra mile.PositiveResponsiveness, Professionalism

Geoffrey · 26 August 2022

★★★★★ 5/5

Trustpilot

Huge thanks to Portico Property and…

Huge thanks to Portico Property and Laura Gomes for a highly efficient and personal service as we navigated the difficult task of finding and renting an apartment from Australia. Laura's professionalism, commitment and courtesy throughout the process was most impressive and ensured a very smooth and excellent result for us.

Denis · 3 March 2026

★★★★★ 5/5

Google

I would really like to give a shoutout to Simon, Farabi and team for helping us secure, rent and move in an apartment all within a week. The whole process was smooth and efficient, with any and all queries clarified instanlty. It was very fortunate for us to have come across their agency after having been let down by a few others. Looking forward, to let through them in future too.

Saadia · 10 June 2023

★★★★★ 5/5

Trustpilot

Erick is one of the best estate agents…

Erick is one of the best estate agents ! Right from viewing to renting out the property, Erick was extremely professional. He made sure that we were happy throughout the process, nice friendly person who dealt with all our requests. I have been to many estate agents in UK before i decided to go portico Hammersmith and most of the other estate agents don’t bother when you turn up for viewing they don’t even smile at you . I must say Erick smile made all difference. Even after we have moved in Erick is always available and responsive. We had a leak problem and within an hour Engineers were here to fix them. I highly recommend Portico Hammersmith , specially Erick . You will sure be in good hands!Erick Your smile makes all the difference in this world . Thank you once again Portico Hammersmith

Jessy · 24 June 2022

★★★★★ 5/5

Google

Fantastic service. George and the team helped me to find the perfect apartment, and then he has been incredibly helpful during the moving process. He even helped me move large items into the flat after a moving van let me down. I couldn't recommend highly enough, he and the team are absolute experts on the local area and everything needed to make a stressful time as smooth as possible. 10/10

Timi · 10 June 2023