Portico London reviews

★★★★★ 1/5

Trustpilot

Awful communicators and liars

Unprofessional is an understatement. Contacted the Leyton team 2 weeks ago about a property, Jack Wackett got my details and told me that they were waiting to hear from the current tenants to arrange viewings and that they would let me know. Kept trying to contact them for a week with noboy answering my emails or my calls. Finally got through today and was informed that viewings took place and an offer was put forward. These guy are showing how they don't care about their tenants even before they sign their contract.

Diogo · 3 August 2026

★★★★★ 5/5

Google

I had a lovely experience with Taemor, who I first met through my concierge role. From the beginning, he was friendly, professional, and very approachable. Even outside of a typical client setting, he came across as knowledgeable and genuinely helpful. He takes the time to communicate clearly and makes interactions feel easy and stress-free. It’s clear he cares about providing a good service and building positive relationships. I’d definitely recommend Taemor to anyone looking for a reliable and personable estate agent. :)

Ashira · 26 March 2026

★★★★★ 5/5

Google

I had a very positive experience working with Yves and Taemor at Portico Docklands. From start to finish, they were professional, responsive and well-organised throughout the entire process. Communication was clear and timely, and they were always available to answer questions or clarify next steps. Even when there were time pressures involved, they handled matters calmly and efficiently, which made the experience far less stressful than it could have been. I particularly appreciated their proactive approach and attention to detail. It was clear that they genuinely care about delivering a high standard of service and ensuring everything runs smoothly for their clients. I would not hesitate to recommend Yves and Taemor to anyone looking for a reliable and diligent letting team.

Alexander · 16 March 2026

★★★★★ 5/5

Trustpilot

Our purchase process that took longer…

Our purchase process that took longer than expected. Paul and Caroline at Portico were a huge source of support throughout this process and went above and beyond to try and speed things up. They facilitated extra viewings, spoke to the freeholder directly and chased solicitors when needed. I found Caroline and Paul easy to contact, they always responded quickly and provided accurate and detailed information where needed. We won’t be moving for a long time, but I would recommend Caroline, Paul and the entire Askew Road branch of Portico to anyone needing to buy or sell in the area.

Louise · 23 September 2026

★★★★★ 5/5

Google

I used Outlook Properties when I was trying to rent out my apartment and I have received a stellar service from the get go. Both Anila and Ian have been very helpful throughout the entire process and accommodating my every question. I 100% recommend them if you are looking to buy/sell/rent. 2nd Jan 2026: I have once again used Portico (previously Outlook Properties) to re-let my apartment and the service I received has been consistently excellent. The responses I got from the agents were always quick and detailed (and I tend to have a lot of questions throughout the whole process!). They have been extremely patient with me throughout - thank you Yves-Michel and Taemor. I really appreciate the service and could not rate Portico enough.

Stephanie · 16 January 2026

★★★★★ 5/5

Trustpilot

I had an excellent experience working with Cullen

I had an excellent experience working with Cullen & Portico. From the very beginning, Cullen was incredibly quick and proactive. After taking my details, she immediately shared a video of the flat, which made the whole process much easier and more transparent. She provided all the information I needed, answered every question clearly, and made me feel completely confident and safe in moving forward with an offer.

Selman · 28 February 2026

★★★★★ 5/5

Trustpilot

I recently rent out my property with Portico Docklands branch

I recently worked with Portico Letting Agent docklands branch to rent out a house. Sean Hewitt ​​​​(Senior Lettings Manager) And Yves‑Michel Landeut (Lettings consult) , both guided me through out the whole process. Yves- Michel Landeut was very responsive, patient, and explained every step clearly and made the process stress-free. First time approaching portico It was a great experience.

Customer · 30 April 2026

★★★★★ 1/5

Trustpilot

One of the worst experiences I have had as a landlord.

My experience with Portico Clapham was exceptionally poor from start to finish. Communication was consistently slow, unclear and unreliable, and I repeatedly had to chase for basic updates. Promised callbacks and follow-ups frequently failed to materialise, while straightforward matters were allowed to drag on unnecessarily.

Vittorio · 23 July 2026

★★★★★ 5/5

Trustpilot

Swift efficient sale in W12

Thanks to the great team at Portico Shepherds Bush my flat in W12 was sold swiftly and efficiently. Caroline, Paul and Claire were knowledgeable and reassuring throughout the process. They have huge experience of the market and their advice was spot on. They were unfailingly supportive and always available on email or by phone to help with queries or concerns. I knew from the start that I was in very good hands.

Susan · 20 July 2026

★★★★★ 1/5

Trustpilot

AWFUL experience

AWFUL experience. If I could give Portico 0 starts I would, I truly could not recommend them less. The lack of communication was the first and most prevalent issue throughout our Tennancy (which was cut short due to a hazardous mould issue which was flagged many times before and during the Tennancy). My flatmate and I spent hours and hours of our time trying to draw attention to and rectify the multiple issues with the property, some more serious than others, on many occasions we were ignored and on some occasions the portico employees were actually very rude. I will not name names but a lady in the Highbury office in particular. The ordeal with portico cost us a great deal financially but also in terms of stress, not to mention the health implications of living in a damp flat for 5+ months during the height of winter, in an uninsulated room, where the radiator fell off the wall and the heating did not work initially. I don’t ever leave bad reviews but I seriously believe people should avoid this service. Would not wish it upon others, particularly when you are overpaying for a property and working hard to do so!

Consumer · 7 September 2026

★★★★★ 4/5

Google

Overall a positive experience with Portico. Taemor has been helpful since the beginning and answered all my questions without delay. However there are few things that I struggled to get it resolved. I was given a faulty parking gate remote and took me few days to get it resolved after contacting concierge, lettings team and property management multiple times and constantly been redirected to each other. It would have been much better moving experience if the team had coordination between themselves and communicate the correct answer to me instead I figure out the problem. Also property management team is bit slow in response. I have reported a tap and toilet cistern problems and got the appointment lately and on the day of appointment got a call from maintenance company and they again asked for new appointment ☹️.

Yeshwanth · 11 August 2025

★★★★★ 5/5

Trustpilot

Excellent Support for Finding a Home in London

I had a great experience with the team, and the associate Taemore was especially helpful. They were punctual and took the time to explain everything clearly. As someone new to London, their guidance made finding a home much easier. I truly appreciate the support and the excellent service

Anil · 30 April 2026

★★★★★ 5/5

Trustpilot

Worth it

Jodie and Matt were great the past few weeks helping us get into our flat. The process was not easy but their efforts didn’t go unnoticed by us - Defo recommend!

Josh · 5 August 2026

★★★★★ 5/5

Trustpilot

We had a great experience looking for a 1-bed flat in Clapham

We had a great experience looking for and then renting a flat with Matt and Jodie. Both were brilliant and really helped us to get set up in a lovely flat.

SOPHIE · 5 August 2026

★★★★★ 5/5

Trustpilot

Professional, experienced, reliable and friendly team

From my first contact with Claire and the team at Portico Property, I have been impressed by their knowledge of the current market and extensive experience in valuating and marketing my flat. I want to convey special thanks to Claire as well as Caroline and Paul at Portico sales dept, for their constant efforts throughout the process of selling my property. Communication was excellent, as one of the team was always available via email or phone, when needed. All the staff are friendly and showed personal interest. I felt able to trust that they would do their very best for me, even when we encountered some unexpected difficulties. I would highly recommend Portico property, as my confidence in their professional services was rewarded with the satisfactory sale of my property.

Mrs · 18 March 2026

★★★★★ 5/5

Trustpilot

Thank you Evgeny

I would like to thank the agency for its professional approach to its work. Special thanks to Yevhen, a very responsible, attentive and pleasant specialist to communicate with. He helped me quickly find an apartment, took into account all my wishes, was always in touch and supported the process at all stages. It was really calm and comfortable to work with him. I recommend!

Mykhailo · 14 October 2025

★★★★★ 5/5

Google

I recently used portico and Taemor helped me through the process step by step and provided me with videos when I was away. Very pleased as this made my application successful and received the agreement within few days only. Highly recommend and thank you Taemor

Osamah82 · 19 March 2026

★★★★★ 5/5

Trustpilot

would recommend

My partner and I worked with Matt on our move and he was great every step of the way, always updated us as every phase. Would definitely recommend, no complaints at all!

Nick · 30 May 2026

★★★★★ 5/5

Trustpilot

I would thoroughly recommend Portico

I would thoroughly recommend Portico. Caroline Watkins and her team, including Paul and Claire went above and beyond what is normally expected of an estate agent when helping me with the sale of my flat. They were all polite, helpful and diligent throughout what proved to be a protracted sale. First rate

John · 7 August 2026

★★★★★ 5/5

Google

I recently rented a property with Portico, and Taemor supported me throughout the entire referencing and move-in process. Everything was handled quickly and clearly, and the whole experience felt smooth and stress-free. Any questions I had were answered straight away, and I always felt supported from start to finish. Thank you for making what can often be a stressful process so much easier. I really appreciate the great service.

Maria · 16 March 2026

★★★★★ 5/5

Trustpilot

Abbie, Deniz, Jack provided excellent service

Abbie, Deniz, Jack went over and beyond what I expected. Very impressed with their professionalism and customer service. As well as that, a very friendly team of people and I wish to thank you all for the excellent service and attention you provided us.

Maz · 10 January 2026

★★★★★ 5/5

Google

Taemor was fantastic! My husband and I were in a difficult situation with a restricted time schedule and moving from abroad. Taemor made the process fast and easy, was really helpful and keep in contact every step of the way. A great experience and I highly recommend. Thank you again Taemor and the rest of the team at Portico.

Kari · 20 August 2025

★★★★★ 5/5

Google

Highly recommend Yves to deliver a seamless service. Kept me updated throughout all stages and secured a tenant without delay. Having had previous poor experiences with other companies I was very impressed with Yves and Portico

Samantha · 16 March 2026

★★★★★ 5/5

Google

I had a positive experience with Portico. Taemor was extremely professional and efficient throughout the viewing process and provided excellent guidance. He is a very helpful, kind and committed real estate agent.

Ksenia · 2 April 2026