Trusted Agent profile · London
★★★★★
360 reviews across 1 platform
St. Johns House, 2 Romford Road, London, E15 4BF
Portico's office in London, at St. Johns House, is rated 4.3 out of 5 across 360 reviews on 1 platform, including 360 Google reviews rated 4.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe found a flat to rent in London via Portico, shout out to Tim Jeurninck with the excellent customer service. Need to mention Dylan West too who was also very supportive. Recommended.
Dear Thao Le Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleOur experience with portico has been abysmal, both as a tenant and as a prospective buyer. During our tenancy we had multiple instances of repairs taking more than 6 months to even be looked at, despite chasing our property manager weekly. An example is that on the first day we moved into the property, the fridge/freezer unit was broken, it took 4 months to be fixed. While trying to buy a flat with them, we have had to apply for 2 separate mortgage extensions, while they fail to correctly meet our requirements to purchase (assuming that the repair works magically happen without them doing anything). Additionally, they have made recommendations directly to us, despite knowing that our solicitors had (rightly) rejected those proposals. These issues have been expressed to portico for some time, and yet we are the only ones to ever chase them, and we receive no indication of when they will be even looked at. And yet, if the seller has something they want done, we are given an ultimatum to comply within a couple of days or they get rid of us. This feels extremely hostile and makes us seem of no import. We will never work with this company again, and would recommend you do the same.
Dear Emilie Guay, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI was looking for a property for more than a year, was so hopeless!! But Gintare was so helpful, so patient with all the process. I’m very thankful for her work and dedication!! The best!! 5 starts above my expectations. I’m very happy to be an outlook tenant. Hopefully for many years.PositiveResponsiveness, Professionalism
Hi Daniella, we are very happy to have provided you with such a positive experience and pleased that Gintare was able to provide a great service to you. Kind regards Customer Care Team
5/5
GoogleMiss Pelutyte and her team have been so helpful, responsive and supportive with my flat search. Moving has been a lot less stressful thanks to them. The estate agents at Outlook Stratford are all so agreable to deal with. I highly recommand the branch for everyone in the area! Thank you Outlook. :)PositiveResponsiveness, Professionalism
Hi Coralie, Thank you for taking the time to review your recent experience with our Outlook Estate Agents Stratford branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleGintare has been a huge help during our accommodation process in the property. She has guided me through all the steps I had to take to finish all the documentation . I would recommend Oulook Property and their team to anyone who is looking for a place to call homePositiveResponsiveness, Quality, Professionalism, Value
Hi Patrick Dragomir, Thank you for taking the time to review your recent experience you have had with our team at Outlook Estate Agents Stratford. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleThank you for helping us finding our new home! It’s been great having people who truly want to help and who are dedicated to do so. I want to highlight the exceptional work Michael, Yunus and Sukhi put in. It has been a pleasure working with this agency.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleAmazing group of people. Super quick and helpful. Many thanks form Tim and Dylan they helped me to get everything done. Thank you Tim you are the best!
Dear Alexandra Chesoiu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you very much Michael for showing us around a lovely flat in E2. Although it fitted exactly what we need we decided we had to go with our second choice as was just a little closer to the school we enrolled our daughter in. Professional and highly recommended, fast communication. Thank you again.
Dear Francesca Oprean Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleEmily has been extremely supportive and professional in dealing with all the new legislation and licensing HMO requirements. I have been really impressed with her support and kind words to help get things done in a timely manner. Thank you Emily😊PositiveResponsiveness, Quality, Professionalism, Value
Hi Abid Shakoor, Thank you for the great review of our Outlook Estate Agents Stratford team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
4/5
GoogleSukhi and his team are so professional. They help us to rent out the property very quickly. Also, they will help to negotiate a good service price from Sub-contractor. But if they can improve the response time to answer my questions, it become prefect.
Dear Is Home, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleWe rented a property through portico, the whole procedure was extremely simplified by Tim Jeurninck who helped us throughout the way. We would highly recommend Tim and portico to everyone looking for house.
Dear Manav Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you Omar Ally for your support. Helpful as ever in taking forward issues and resolving issues. As a landlord posted abroad, having someone to rely is always a positive. Thank you.
Dear Usman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIf you want anything done ask for Tim Jeurninck. This guy kept in touch with me all the way through and didn't miss a beat. He helped my partner and I find an awesome place within our budget in a timely manner (considering the state of the renting market). He's very knowledgeable and took a real interest in us which set him apart from all the other busy agents from other agencies. Very well done Portico for such an amazing hire. Keep it up and you better hold onto Tim!
Dear Madalin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recently used Portico Estate Agency to help me rent a flat, and I have to say that I was thoroughly impressed with their service. The staff were friendly and professional, and they made the entire process easy and stress-free. In particular, I would like to mention Tim Jeurninck, who was my main point of contact throughout the process. He was extremely knowledgeable about the local area and was able to answer all of my questions and concerns. He was also very responsive to my calls and emails, and he kept me updated every step of the way. Overall, I would highly recommend Portico Estate Agency to anyone looking for a reliable and efficient estate agency. And if you have the opportunity to work with Tim, I would definitely take it!
Dear Kristina Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI would like to say Emily Box has been clear and professional in resolving and on going tenant repair/issue. Her responsiveness and understanding of what needs to be done. Has made my life as landlord much smoother. Thank you Emily Sanjay
Dear Sanjay, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI reached out about a property, and Yunus provided exceptional assistance. He patiently addressed all my questions and concerns, guiding me on the most suitable property for me and my family. He arranged a same-day viewing, making the experience hassle-free as I work long hours. I was impressed with his professionalism, attentiveness, and patience. Thank you!
Dear Ihsan Ahmed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGood agency for letting house and staff are very friendly and they help with all the procedures and make it very simple mainly yunus , joe and sukhi thanks to those three people who made my letting simple and quiker
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleIf you are looking for a new house, go to Portico! The team is really professional and nice… especially Tim, that helped us with everything!!! Thank you so much 😊 …
Dear Sadete Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGintare is a phenomenal agent. Her friendly personality and personalable approach are unmatched! She is patient and easy to communicate it which makes the experience of looking for a property effortless. It is rare to find such a professional! Thank you
Dear Des Dimi, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you to Suki and the team for the great help in renting my property out in hornchurch <3
Dear Mia Thomas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSukhi Jabbal at Outlook has been an absolute delight to work with. He kept me updated throughout and shared contact details of contractors when I needed them. Would definitely recommend the company as they are transparent and efficient.PositiveResponsiveness, Quality, Professionalism
Dear Jaskiran, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMany thanks to Tim for his help at all stages of the rental procedure. Really saved me a lot of hassle.
Dear Славик Олексюк Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy name is Kingsley the building manager for Gerry Raffles. I must say I have been impressed by the speed efficiency of Lavona at Portico resolving the leak at one of our flats. She has been quick and easy to communicate with. Also I must thank UK Landlords who have been the contractors who resolved the issue as soon as it was reported. I will recommend to use them to get repairs fixed immediately
Dear Kingsley Edose Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have been delayed in moving out and Hanna has been great responding after hours when she knows we are anxious and stressed. Very friendly staff in general and it’s been a breeze to rent from this business. Not like usual Lettings agencies. Thanks guys :)
Hello Amy Scott Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Portico's London office has 360 reviews across 1 platform: 360 on Google.
Portico London is rated 4.3 out of 5 across all 360 reviews, and 4.3 out of 5 on Google from 360 reviews.
Portico London, St. Johns House, 2 Romford Road, London, E15 4BF.
