Trusted Agent profile · London

Portico London reviews

4.3

★★★★★ Great

360 reviews across 1 platform

St. Johns House, 2 Romford Road, London, E15 4BF

Portico's office in London, at St. Johns House, is rated 4.3 out of 5 across 360 reviews on 1 platform, including 360 Google reviews rated 4.3.

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4.3 / 5

360

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

We had an absolutely wonderful experience with Yunus throughout our journey to securing our new home. From the very beginning, he was incredibly supportive, patient, and dedicated, giving us his time and guidance every step of the way. The moment we first saw the property, we knew it was exactly what we wanted. There was already strong interest from someone else, but Yunus went above and beyond to make everything possible and ensure that we were able to secure it. We are truly grateful for his effort, commitment, and professionalism. When we collected the keys, we were pleasantly surprised with a thoughtful gift box, which made the moment even more special and memorable. It was such a kind gesture and really shows the level of care he puts into his work. We are now happily settled in a home we absolutely love, and we couldn’t have done it without Yunus. He is an outstanding agent and truly deserves recognition for his hard work. Thank you so much, Yunus, you are simply the best! 🙏👏😎

Anna · 26 March 2026

Agent replied · 16 April 2026

Dear Anna Marcheva, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Yunus. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

When I have decided to rent our first home in London I started looking for reliable agencies and I find portico is one of them. Their staff Mr. Yunus, joe and Sukhi was such helpful members of their company who helped us throughout the journey. They made the process for us more easier and time saving and they helped us with finding a home according to our preferences. I would like to thank them and portico for their tremendous job. I would like to recommend them for others who are facing difficulties in finding a new and cozy house for rent.

Kaniz · 28 November 2025

Agent replied · 28 December 2025

Dear Kaniz Fatema, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

I’ve been dealing with Sukhi Jabbal since 2012, he has been my go to contact at the estate agent since then. He is always professional, reliable, and quick to get everything sorted, nothing is ever too much trouble. It’s a real pleasure dealing with someone who consistently goes above and beyond, thank you Sukhi.

Nisha · 16 October 2025

Agent replied · 16 April 2026

Dear Nisha Modi We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Yunus is absolutely amazing. He made the whole process of getting my reference and finding an apartment in London feel way easier than it should’ve been. Honestly, without him I’d probably still be lost somewhere on Rightmove. Super grateful for all his help.

Maryam · 16 October 2025

Agent replied · 16 April 2026

Dear Maryam Alshareef, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Yunus. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you … More

5/5

Google

I recently moved into Waghorn Road. Yunus was exceptional when it came to helping me and my family with the move in. He has answered all our questions and made the entire process very smooth. Portico is highly recommended

رياض · 16 October 2025

Agent replied · 16 April 2026

Dear رياض حسين We greatly appreciate your 5-star review and the time you took to share your … More

1/5

Google

⚠️WARNING STAY AWAY ⚠️ if you do not want your time wasted, and your money stolen, then I suggest you find another company to deal with. Read below vvvv It’s Been almost two months since paying a deposit for a house we were rejected from. After countless calls and emails and fake promises stating they will send within a week. They pass me over from person to person. Just has me wondering I can’t be the only person they have done this too. I have involved my solicitor so hopefully should be resolved soon and I will be claiming more then what was taken I hope no one has to go through this that’s why Iv written this review stay away you’ve been warned

Ibrahim · 28 November 2025

Agent replied · 28 December 2025

Dear Ibrahim Shahadi, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

1/5

Google

Forced to pay a no deposit option (you don’t get that money back) and was promised a professional clean when we moved in which we didn’t get. We had to mop as the floors were muddy everywhere from viewings and I had to deep clean the oven as it was very dirty. The bathroom was very dirty too. Asked to pay a cleaning fee when we moved out even though it was cleaner than when we had moved it. Would not rent with Portico again.

Naomi · 28 November 2025

Agent replied · 28 December 2025

Dear Naomi Moylan-Torke, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

We had such a smooth and positive experience with Sukhi and Dylan when looking for a property to rent. Sukhi did such a great job when showing us the flat and helped us secure our dream flat. Both Sukhi and Dylan were always available to answer our questions and in a quick, professional and friendly manner, and the whole process from booking a viewing, to seeing the property, securing and completing the checks to getting the keys was straightforward and stress-free. Thank you!

Polly · 14 December 2023

Agent replied · 11 June 2024

Dear Polly Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Tim and his incredible group are outstanding! I was able to comprehend the renting procedure at every step because to his meticulous and attentive management of it. My move into a new property in November was made possible by Tim, an extremely qualified and professional estate agent. Tim assisted me with the documents, directed me towards what I was missing, and helped persuade the landlord to let me rent the flat I'm in right now. I sincerely appreciate him and hope him continued success in his career.

Que · 12 December 2023

Agent replied · 9 June 2024

Dear Que Anh Le Huynh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Working with Tim Jeurninck (lettings Agent) was nothing short of fantastic. From the get-go, Tim facilitated the entire process, making it as smooth as possible. His attention to detail and prompt responses to my queries stood out, and it was clear that he had a deep understanding of his field. What impressed me the most was Tim's ability to negotiate a great deal with the landlord. He provided precise, relevant information every step of the way, ensuring that I felt confident and informed in my decisions. Thanks to Tim, not only did I get the place I wanted, but also at a price that worked for me. If you're looking for top-notch, efficient, and personalized service, Tim Jeurninck is the go-to person. His excellent service has definitely earned him this five-star review. I highly recommend him for anyone in need of real estate assistance.

Marc · 13 October 2023

Agent replied · 9 June 2024

Dear Marc Fernández Yagüe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Dealt with Yunus to rent my next property as a tenant. He was very prompt with answering my questions and was a pleasure to deal with. Thanks for your service.

Sauhard · 16 October 2025

Agent replied · 16 April 2026

Dear Sauhard Bhushan We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Excellent care and communication wiith maintenance to property. In particular Lavona who ensures there are no problems and works hard to ensure tenants are not left in the dark on any reported issues such as faulty appliances or leaky taps. If ever there is any concern the Job is looked into instantly. There is never a fail in communication. I can definately say I have 100% satisfaction and feel pleased with the service.

Twin · 13 May 2025

5/5

Google

One of the best Portico Estate agent in town called Stratford branch. Portico office has great team. They will 100% support you for your enquiry .They are highly professional people in the office keep you update about every transactions you do from them. keep maximum transparency .I met with Sukhi jabbal and T.jeurninck. Both are very soft spoken. They understand your requirement explain you very well. I am100% satisfy recommend to others must visit for service about rental house. .You will get great deal from the Portico Stratford branch. Once again thank you Sukhi jabbal & T.jeurninck .I really like you both they way you deal with client. . Best Regards D. kumar

Dinesh · 12 June 2023

Agent replied · 11 June 2024

Dear Dinesh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I recently had the pleasure of working with Portico Stratford and specifically Tim Jeurninck as my estate agent, and I couldn't be happier with the service I received. Throughout the entire process, Tim was professional, courteous, and always quick to respond to any questions or concerns I had. Overall, I would highly recommend Portico Stratford and Tim Jeurninck to anyone looking for a reliable and professional estate agent. Their commitment to customer satisfaction is evident, and I couldn't be happier with my experience. Thank you, Tim, for all your hard work and dedication!

Klym · 12 June 2023

Agent replied · 11 June 2024

Dear Klym Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Portico acted as our management agents for a flat in Stratford and were excellent. Prompt and professional in all communications they helped us feel fully confident that our property and tenants were being well cared for. Problems were alertd to us immediately and dealt with rapidly and with quality. Their regular property reports were thorough and accurate with photographs, and a realistic appraisal of normal wear and tear. they hit the three most important objectives in a service industry 100%, namely Available, Affordable, Able We have only moved on from their service as we are taking the flat out of the rental market. If we return to the market I have no doubt we will go straight back to Portico

Laurence · 12 June 2023

Agent replied · 11 June 2024

Dear Laurence Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Portico was excellent to work with when I was searching for a new flat. The letting agent I worked with (Yunus) was incredible - he provided prompt and detailed information as to the move-in process and was very diligent. Yunus was always willing to answer my questions and provided quick replies. I would highly recommend Portico to anyone looking for a new property!

Ben · 18 August 2025

5/5

Google

Thank you to Yunus Sukhi and Joe for their help moving us in.

Nur · 16 January 2026

Agent replied · 16 April 2026

Dear Nur Moontachir Chowdhury We greatly appreciate your 5-star review and the time you took to share your experience with Yunus. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

1/5

Google

Promised a professional clean of the rental property before we moved in because it was covered in mud from viewings in the winter which never happened. Then they forced us to pay a no deposit option which cost us over 1000£ extra over the 2 years we stayed, then they tried to demand we pay them 260£ for a cleaning fee after we left. Absolute joke.

Oscar · 28 November 2025

Agent replied · 11 June 2024

Dear Oscar Laing Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

From Falak Naaz To Tim Jeurninck​ Senior Lettings Consultant 2 Romford Rd Stratford London E15 4BF Dear Tim Jeurninck, Thank you so much for your help with Renting our home. You made the process simple and easy to understand for us, Good advice, and we appreciated your patience and expertise. Your insight was extremely valuable to us and I don't think we could have done this without you. Grateful for your support

Falak · 12 June 2023

Agent replied · 11 June 2024

Dear Falak Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have used Outlook to rent my property for a number of years now. The Lettings team are helpful and professional, and have assisted me with dealing with a number of issues that have arisen during tenancy agreements. Finally I would just like to add that Sukhi and Martyna have gone over and above to assist me when issues have arisen to reach a satisfactory outcome and because of this, I would highly recommend Outlook Property to everyone.PositiveResponsiveness, Quality, Professionalism

Murad · 25 August 2022

Agent replied · 11 June 2024

Dear Murad Kuty, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Big shout out to Sukhi, Gintare, Omar and Martyna who helped rent out my property within the week it was advertised for asking price (giving me some offers above asking). They advised me honestly and got the tenants moved in within 2 weeks of me approaching them! Thank you to property management team, Emily and Kennedy who helped set up my gas certificate and pointed me in the right direction for the other licences. Thanks to Shareen, Jean and Jordan who helped with my electric certificate and gave me up to date advice on how to register my deposit with the DPS and how quickly i should do it (its within 28 days btw people!) Thanks so much for helping rent out my property guys. Initially went for a let only service but their ruthless efficiency has convinced me to go fully managed. Highly recommend! :)

Osaid · 12 June 2022

Agent replied · 11 June 2024

Dear Osaid, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Luca is very helpful 😀 …

Sayali · 21 December 2025

Agent replied · 16 April 2026

Dear Sayali Yewale We greatly appreciate your 5-star review and the time you took to share your experience with Luca. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Yunus was very helpful, even responded to urgent messages late into the night!

Prithvi · 16 October 2025

Agent replied · 16 April 2026

Dear Prithvi Mody We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

We were stressed of finding a house for us to move in because we felt we were loosing time but Portico helped us a lot and now we are on the referencing for a new home. Shoutout to Tim J who made everything smooth and easy.. we are on the last step now and really hoping everything goes well. A well organised team!

Charity · 15 September 2023

Agent replied · 11 June 2024

Dear Charity Red Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Portico's Google reviews

Questions about Portico London

How many reviews does Portico London have?

Portico's London office has 360 reviews across 1 platform: 360 on Google.

What is Portico London's rating?

Portico London is rated 4.3 out of 5 across all 360 reviews, and 4.3 out of 5 on Google from 360 reviews.

Where is Portico's London office?

Portico London, St. Johns House, 2 Romford Road, London, E15 4BF.

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