Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHello there to all prospective buyers and sellers in London.
When I met with Ed from Portico he pitched me hard about the benefits of working with Portico and in a changing market he lived up to his word.
Within roughly 8 weeks of marketing the property I had accepted an offer from a very good buyer. His colleague Charlotte was exceptional, punctual, and completed her tasks at a very high level for a professional only three years into the industry. I take my hat off to Ed and his team.
I never felt Ed sold to me, preferably I regard Ed as someone who advises me regarding property and in the future I would 100% call Ed and ask his advice regarding property in London.
He is a good man, someone I trust, and his team should be regarded as property advisors.
David.
David · 21 June 2017
★★★★★ 5/5
GoogleThe service I received from the Portico letting agents was outstanding, the whole team was brilliant and especially Michael Chapman. Mike was of immense help in the early stages of letting the flat, from always being very responsive and professional, to helping out greatly with sorting out all the references. It was altogether a very satisfying experience.
I highly recommend using Portico, and Mike is by far the best agent I have dealt with.
Filip · 30 July 2020
★★★★★ 5/5
GoogleMy girlfriend and I were looking for our first place together and didn’t really know where to start - luckily portico and Tom Newman in particular were incredibly helpful in helping us find our flat. He was really knowledgeable about the area, knew what we were looking for and was very personable and easy to get on with. Cheers!
Aaron · 20 February 2024
Agent replied · 19 June 2024
Dear Aaron Chaderton
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThanks so much to Tom Newman from Portico.
Francesca · 20 April 2024
Agent replied · 19 June 2024
Dear Francesca Dowd
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery good agency, super professional! My contact was Tom Newman who accompanied me and facilitated all the procedures. It’s even more appreciable that it’s frankly a hassle when you come from France! After a succession of stressful visits and sometimes a little oppressive agents, it was really cool to come across such a human agency. I recommend!
Mathilde · 15 March 2024
Agent replied · 19 June 2024
Dear Mathilde Tahar
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a very pleasant experience in the rental process. I worked with Claudiu and Louis and they were extremely friendly and professional. I couldn’t recommend them enough.
Sonia · 30 July 2022
Agent replied · 30 July 2023
Dear Sonia
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat experience with portico, Tom Newman was excellent would definitely recommend him and portico.
Ross · 29 September 2023
Agent replied · 29 October 2023
Dear Ross Mccarthy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat service, Tom Newman was fantastic such a great agent can’t recommend enough.
Callum · 29 September 2023
Agent replied · 29 October 2023
Dear Callum Howland
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe were exploring our options in regards to buying/selling a home. We spoke to Charlotte who i believe is the office manager at the Highbury branch. She had a fantastic knowledge of the market and gave us such a good insight that we will definitely be back to work with her as soon as we are ready.PositiveQuality, Professionalism
Lorenzo · 20 June 2022
★★★★★ 5/5
GoogleHad a great experience with portico, Tom Newman was super helpful.
Shreenidhi · 29 September 2023
Agent replied · 29 October 2023
Dear Shreenidhi Srinath
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleTom, it has been a pleasure to have you assisting us in finding the perfect rental property. From beginning to end, you have been very helpful and attentive, from the initial viewing right through to ensuring all the documents got signed and what to expect once moved in.
I would recommend, and thanks again
Michaela & Cristian
Michaela · 22 October 2023
Agent replied · 29 October 2023
Dear Michaela Terriss
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWent on a viewing with Tom Newman, he was very informative and couldn’t do enough to help. Unlike many other agents Tom and Portico’s help doesn’t just stop after one viewing. He rang me every week to keep up to date with all my wants and needs. Constantly sending me properties to ask my interest. Can’t recommend enough.
Molly · 22 August 2023
Agent replied · 29 October 2023
Dear Molly Farrance
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat service, thanks so much to Tom Newman
Narayan · 1 October 2023
Agent replied · 29 October 2023
Dear Narayan Kuleindiren
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleNothing but great things to say about Tom at Portico his help in our search for a new home. He was a pleasure to deal with , understood our requirements perfectly and dealt with us with warmth and intelligence throughout our time working with him. Highly recommended!
Saurabh · 21 March 2024
Agent replied · 19 June 2024
Dear Saurabh Singh
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAnastasia was really helpful and very efficient during the whole process, thank you so much!!
Alexine · 2 December 2022
Agent replied · 30 July 2023
Dear Alexine
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe recently found a property to rent through Tom at Portico Highbury. They were very easy to deal with, and were happy to promptly answer any questions we had. The process was smooth, and we’ve had no issues, so I’d happily recommend them
Felix · 20 April 2024
Agent replied · 19 June 2024
Dear Felix Walker,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI’ve finally come to the end of my hunt for the perfect property thanks for the Portico group and Tom Newman in particular!
Thank you guys for being so patient, friendly and professional.
Highly recommend
I’ll be calling Tom when it’s time for my next move!
Daniella · 20 February 2024
Agent replied · 19 June 2024
Dear Daniella Mcbride
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had the pleasure to see a great flat with Tom Newman. Even though we weren’t successful on that occasion, we were lucky to be taken care of by such a kind and professional estate agent. Attentive, helpful & always keeping us informed, we hope to have other viewings with him soon.
Melissa · 29 September 2023
Agent replied · 29 October 2023
Dear Melissa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleThe least professional agency I've ever worked with.
Charlotte the manager is largely unresponsive, incredibly derogatory and accused …
G · 13 April 2025
Agent replied · 13 April 2026
Good Afternoon, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for … More
★★★★★ 1/5
GoogleReal estate agents without any credit! Very bad attitude! The house was sold to someone else without any notice when the deal was already done! Do not do any business with this agency!
Z英伦小导 · 27 September 2024
Agent replied · 25 October 2024
Dear Z英伦小导,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI had a wonderful viewing with Tom this week, couldn’t have asked for any more! Incredible level of service, super informative he just went above and beyond to ensure myself and my partner were left with no questions! Such a credit to the team.
Tyra · 20 February 2024
Agent replied · 19 June 2024
Dear Tyra Mcbride
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWhat an excellent team at Portico Highbury. I would like to give a big shout out to Parth who has great customer service skills and a great negotiator, managed to get me an excellent deal that I couldn’t get anywhere else. Thanks againPositiveResponsiveness, Quality, Professionalism, Value
Sweety · 27 August 2022
★★★★★ 5/5
GoogleThanks for Michele from Islington office hi was so help full to move new property
Halil · 1 May 2025
Agent replied · 3 June 2025
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI can't speak more highly of Guy, and Portico Highbury in general for our house purchase.
From our first house viewing through to our negotiations as well as keeping us informed of delays and accommodating our numerous visits (and even delivering our keys to another branch!) their service has been second to none.
I wouldn't hesitate to work with Portico Highbury again.
Sheena · 30 July 2022
Agent replied · 30 July 2023
Dear Sheena
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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