Trusted Agent profile · London
★★★★★
292 reviews across 1 platform
102 Highbury Park, London, N5 2XE
Part of Portico, see every office.
Portico's office in London, at 102 Highbury Park, is rated 4.5 out of 5 across 292 reviews on 1 platform, including 292 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleCullen was such an easygoing agent
Dear Dm Pouka Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleIn our rental experience we found Mike Chapman very helpful, approachable, polite and good with communications. We would rate Mike personally 5/5 and we are really happy that he was our guide through this process... but we had some issues …
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
5/5
GoogleMatthew Norris at the Portico Highbury office recently marketed my property and secured an offer within 4 weeks of launching the campaign. Matthew was an absolute pleasure to work with. He was always professional, responsive and available. He took the time to inspect the property prior to launch and was careful to understand the property and it's features. He also has a great knowledge of the local area. Matthew is a charming gentleman who is always immaculately presented, punctual and diligent in his efforts to secure a buyer. Portico, keep an eye on this rising star! 10/10PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRented a flat from Portico. Tom was really excellent, efficient and flexible at booking in the viewing and very helpful when it came to submitting the offer.
Dear Adam Hendry Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleTom Newman has been really helpful and proactive throughout the process. Great to work with.
Dear Tom O'Brien Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAfter an initially bumpy start with a staff member who thankfully moved on, the team at Portico (including the new manager Federico, supported by Magdalena and Gareth) pulled out all the stops to get me a great price and steward the sale through. I cannot thank them enough. Great team. Would thoroughly recommend them.
Dear Tricia Young Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIn January, I viewed a few Portico properties, which Salma arranged for me. She is very kind and proactive in arranging for me to view properties. She knows the condition of each property very well, and I really appreciate her service.
Dear Wan-chen Chang Customer care is important to us so we really appreciate you taking the time to … More
5/5
GooglePolite and professional service. Quick to respond and very helpful.
Dear Rachel Shenton We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHad mix feeling about portico, however I dealt with Tom Newman and he has reinstalled my faith in them, great company great and a agent.
Dear Ryan Jones Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service, guided though the process of finding a new home with ease. Thank you Tom Newman and the Portico team.
Dear Lewis Murray Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAs tenants looking to rent, we had the opportunity of speaking to and viewing a property with Tom Newman. From the beginning, he was friendly and very willing to listen to any concerns and questions we had about the property. He was the first agent to genuinely engage with us and really helped us in our confidence and comfort around house hunting. I would recommend any prospective tenants towards Portico and Tom!
Dear Renn Starr Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleTom Newman was so helpful in our flat search: very responsive and professional, much appreciated.
Dear Amelia Hodgson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GooglePositive experience from start to finish. Thank you to Tom Newman for all the time and focus in what is currently a busy rental market.
Dear Jake Lewis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleThoroughly disappointed with Portico Highbury. I'm a tenant in a flat with a landlord we had a great relationship with. When he wanted to sell with Portico we were met with unprofessional-ism from the get go. I found said agent to be ruthless, aggressive and not fit for a client facing industry. Correspondence was frankly shocking, especially snarky and rude emails. Our flat was accessed without permission, which they refused to acknowledge or even apologize in the correct manner. It then took them 4 days to hand our keys back to us! In the eyes of the law this is trespassing and illegal and I regret not persevering with it. I would avoid.
5/5
GoogleI was genuinely blown away by the service I received from Portico. Matthew Norris has changed my opinion on estate agents with his honest, professional and friendly approach. Nothing was too much trouble for him and he was always willing to go above and beyond. From his negotiation skills when putting the offer forward to his prompt and willing approach whilst dealing with leasehold pack issues which arised during the difficult progression of the sale, he was always there as a calming voice and to get the problems solved. Matthew is a credit to the Portico team and I would look no further if you’re trying to decide which London agent to go with.
4/5
GoogleSold through Portico. They send detailed reports when asked for and were always extremely pleasant to deal with. Offered a competitive commision. Sometimes viewing times weren't communicated brilliantly, but mostly a very good service. What was really impressive is their aftercare. The whole team, especially Matthew dealt with the actual sale brilliantly. Matthew went above and beyond and helped us deal with an issue with the estate agent we were purchasing from, which was really impressive. And everyone in the office has been great with all the post sale enquiries and help I have needed. Thanks!
1/5
GoogleAbsolute disappointment. We have scheduled a property viewing, received a confirmation message. Initially we were very interested in the apartment, David was super nice to us. In the end, we came across the entire city (we were coming from SE London to Northern part) to our scheduled appointment, nobody was there, Charlotte's phone was off, office didn't pick up until 10:45. We were waiting from 9:45. The worst of all we were coming with an 18-month-old toddler, and it was freezing cold and raining outside. Charlotte was quite rude on the phone, saying she didn't know anything about the viewing and the apartment was rented anyways. Very upsetting. We have lost 2 more viewings because of this property that day, and it was the only day for us to choose a house to live. I think it was highly irresponsible and inappropriate. We haven't received not even a simple apology. I definitely do not recommend this agency, they have got a mess in their system if they don't know about each other's appointments.
5/5
GoogleHad a great experience with portico, seen a few properties with them now. Tom Newman was great, so helpful and personable.
Dear Ben Howe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat experience, looking forward our new journey , thanks Tom for your kindness through the whole process.
Dear Leticia Vazquez Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a great experience - Tom was really amazing and helped us with everything from start to finish and beyond :)
Dear Cassy Le Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMagdi from the agency was a great help. She accompanied me every step of the way and was extremely helpful, kind and efficient. She worked above and beyond her duty just to help me in the tedious process of purchasing a property in London. Many thanks!
Dear Oded Amir Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleTom Newman is first class - very helpful and responsive, would highly recommend.
Dear Timothy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleTom was very professional and great to work with. Would recommend!
Dear Tom Hardy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHello there to all prospective buyers and sellers in London. When I met with Ed from Portico he pitched me hard about the benefits of working with Portico and in a changing market he lived up to his word. Within roughly 8 weeks of marketing the property I had accepted an offer from a very good buyer. His colleague Charlotte was exceptional, punctual, and completed her tasks at a very high level for a professional only three years into the industry. I take my hat off to Ed and his team. I never felt Ed sold to me, preferably I regard Ed as someone who advises me regarding property and in the future I would 100% call Ed and ask his advice regarding property in London. He is a good man, someone I trust, and his team should be regarded as property advisors. David.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
