Portico London reviews

★★★★★ 5/5

Google

I cannot fault the support, advice and help Charlotte has given me as a landlord. I have worked with her for a few years now and find her friendly, personable and a great communicator. She is always willing to help, enabling things to run efficiently and smoothly for everyone.

Sue · 13 July 2025

★★★★★ 5/5

Google

Tom Newman was great help when we were looking for our next home. He was flexible when arranging viewings, answered our questions in detail, and helpful to negotiate our offer to the landlord. Really appreciated!

Elif · 20 February 2024

★★★★★ 5/5

Google

Louis was extremely helpful and went above and beyond to get my new flat ready for an early move-in. He worked overtime to make sure my move went smoothly, and kept me me updated at every step. I couldn't have asked for a better service. So far, so good. I would highly recommend Portico.

Tristan · 30 July 2022

★★★★★ 4/5

Google

Despite some challenges in the past with Portico, we had a great experience with Tom Newman moving out and finding a new tenant for our flat despite a tricky move-out date. Tom was personable and professional.

Sam · 22 December 2023

★★★★★ 5/5

Google

Cullen is helping us to find a property in the area and she is just the best. So helpful and approachable. Highly recommended

Inam · 27 July 2024

★★★★★ 5/5

Google

I have rented my flat through Portico and I have to say my experience was great with the whole team I have liaised with. Professional and responsive, Michael Chapman followed through the whole process and has been of great help and assistance, proactive in getting everything sorted as smoothly as possible.

Maria · 3 May 2025

★★★★★ 5/5

Google

Tom Newman is an expert member of the team; always ahead of the curve & armed - with a wonderful property offering. Prompt & professional, a refreshing change in the market. Skilled in all things Islington!

Kassy · 22 October 2023

★★★★★ 5/5

Google

I had a flat viewing with Tom from Portico. He was so knowledgable, friendly and made the admin process so simple and easy. Always on hand to answer emails too- thanks Tom!

Julia · 21 January 2024

★★★★★ 5/5

Google

Tom and the Portico team helped my partner and I to find the perfect flat. They were very helpful and Tom was diligent in guiding us through the process.

Elliot · 21 March 2024

★★★★★ 5/5

Google

Tom was extremely professional and helped us with every question we had. He made understanding the whole process very easy, and dealt with all queries in a professional manner

Thomas · 20 February 2024

★★★★★ 1/5

Google

REVIEW: My family and I had agree a price with Portico for a rental accommodation within the Arsenal Stadium Square. We had agree a move in date of Saturday and that keys would be given to us at the Portico office in Highbury. On the friday, day before our expecting move date, I was contacted by Mr. Louis (Portico), and he was very abrupt and short starting that holding deposit had to made today and immediately. I was at work in an all day conference and found the whole situation very stressful. He sent me very short text messages threatening that there would be no move in date on the following days as he had not heard back to me and that the administration office was going to close at 4.30 and that basically there would be no move in date on the following day, this is utterly unacceptable!! Mrs. Charlene, Louis' manager, was not any help either, she did not diffuse the situation, when I spoke to her as Louis was on a viewing, she made things even more stressful as I didn’t have my credit card with I could not make the transfer. Portico staff were rude, aggressive and demonstrated a bullying behaviour on the phone. I would advise anyone who is thinking of using this agency to stay well clear. Eventually that evening we managed to pay the despot with their financial HQ department and went in the following day to collect the keys and they couldn't have been more standoffish/cold with us and my children. Horrible people and we will never use and put family and friends off to using Portico.

Julian · 30 July 2022

★★★★★ 5/5

Google

Had a very positive experience with Portico, my agent Cullen made sure everything went smoothly and helped with any issues. Would definitely recommend!

Grzegorz · 5 June 2024

★★★★★ 5/5

Google

We have been speaking to Melissa and she is very prompt in replying and takes accountability in her communication. She’s super speedy in getting our issues resolved or at least letting us know the status of everything. Prior to Melissa we’ve been having trouble with property managers being responsive.

Grace · 13 April 2025

★★★★★ 5/5

Google

Excellent service from Rohan, was knowledgeable about the property and very accommodating during our viewing.

Francesco · 13 March 2026

★★★★★ 5/5

Google

I had a really good experience with Portico as a tenant - the handover and moving in process was super smooth. Big thanks to Tom for being responsive on everything I needed

Oliver · 29 September 2023

★★★★★ 5/5

Google

When my mother and I found ourselves unexpectedly in need of a new home due to our existing landlord reclaiming his property, we were confronted with the daunting task of securing a new residence within a mere two-month window. Aware of the current challenges posed by the cost of living and escalating rental prices in London, our prospects seemed bleak. However, our fortunes took a remarkable turn when we were fortunate enough to enlist the services of the Portico Letting Team. From the very moment they heard our predicament, it was evident that Portico was not just a run-of-the-mill estate agency, but a dedicated team of professionals genuinely committed to assisting and alleviating our housing concerns. Throughout the entire process, their unwavering professionalism and competence shone brightly, ensuring a seamless transition from initial house viewings to the final contract signing for our new home. At every juncture, Portico's team exhibited an impressive degree of expertise, making us feel confident and well-guided despite the hurdles we faced. Their consistent communication and guidance were a source of immense reassurance, turning what could have been an overwhelming experience into a smooth and manageable journey. In Portico, we found a reliable team of experts; Tom, Charlotte and Georgi who not only understood our needs but also possessed the acumen to address them effectively. As a result, our anxieties were replaced with eager anticipation as we prepare to move into our new home, all thanks to the exceptional care and support provided by the Portico Letting Team. We are truly grateful for their assistance during this crucial transition and l wholeheartedly recommend their services to anyone seeking a remarkable and professional estate agency experience in London.

Alex · 29 September 2023

★★★★★ 5/5

Google

Magdi was very helpful and responsive throughout the entire process of purchase of a property.

Carolyn · 21 August 2024

★★★★★ 5/5

Google

Jaswal Rohan did a great job on taking us to view the property, detailed information provided.

Eric · 13 February 2026

★★★★★ 5/5

Google

I had an outstanding experience with Portico. I was dealing with Tom Newman who showed us the apartment. What truly impressed me was Tom's attention to detail. He highlighted all the unique aspects of the apartment and pointed out the various amenities that would make our living experience exceptional. I felt like he genuinely cared about matching us with the right home, and his enthusiasm was infectious - especially as he is a fellow Gunner's fan :) Tom and Portico's professionalism extended beyond the viewing itself. He promptly followed up with additional information and resources, which helped me make an informed decision. The entire experience was seamless and hassle-free, thanks to his organized approach and effective communication. In the end, we are thrilled with the apartment we chose, and I have the Tom and Portico to thank for making the process enjoyable and successful. I wholeheartedly recommend their services to anyone seeking a new place to call home.

Jack · 20 August 2023

★★★★★ 5/5

Google

Tom was friendly, helpful and knowledgeable. Great communication throughout and he was quick to answer any questions or concerns I had. Wonderfully smooth process!

Tim · 20 February 2024

★★★★★ 5/5

Google

Tom Newman is a top-notch letting agent. He found me the perfect rental property, and his professionalism and personal touch made the entire process smooth and enjoyable. Highly recommended!

Peadar · 28 October 2023

★★★★★ 5/5

Google

Charlotte Bailey of Portico Highbury has always delivered for me in renting out my property efficiently and professionally for the last 7 years. I highly recommend her. Thank you Charlotte.

Jimmy · 29 September 2023

★★★★★ 5/5

Google

I had a great experience with Portico. Tom Newman helped me find my new property and he was amazing! He’s a professional and has really good customer service and I was impressed with just how helpful he was in answering any questions I had as well as paying attention to what I was looking for and finding the best fit for me, I would highly recommend him, you won’t be disappointed!

Asif · 20 February 2024

★★★★★ 5/5

Google

Huge thanks to Tom and the team for restoring my faith in letting agents. Brilliant communication throughout, he kept me well-informed and smiling through the whole experience. Highly recommended.

Fi · 29 September 2023