Portico London reviews

★★★★★ 5/5

Google

We received an excellent service from Michael. He was super professional and assisted us along the whole process. We always received prompt answers to our questions making the process smoother for us. We are very happy with our new flat. Thanks Michael…

Víctor · 19 December 2024

★★★★★ 5/5

Google

Portico and Michael were very helpful in finding us a rental property. Michael ensured everything was done at speed, which was necessary due tp the short amount of time we had.

Håkan · 4 May 2025

★★★★★ 5/5

Google

Tom helped me secure a tenancy for a place recently. He was responsive, always available to answer my questions, which made the entire process smooth and stress-free. His personable nature also helped to make the tough experience of finding a nice place to live in London more enjoyable. I highly recommend Tom to anyone in need of finding a place to rent in London.

Scott · 22 October 2023

★★★★★ 5/5

Google

It is the third year that we are with Portico and we highly recommond them. Charlotte has been a star helping us listing the property and handling personal requests. Tom is always there to provide prompt responses and recently did a great job helping us finding the right tenants. Great team there at Highbury branch.

Fei · 21 March 2024

★★★★★ 5/5

Google

I came into contact with Portico over a property I found online. Once I sent in an email I was able to hear back from the office quickly. Tom Newman was incredibly helpful and responsive in our communications. I really appreciated his politeness and patience when I was trying to figure out what option worked best for me. Thank you Tom!

Atham · 22 October 2023

★★★★★ 5/5

Google

Tom Newman has supported me through getting an offer secured and tenancy started for a property in Arsenal. His human and honest approach was super refreshing and meant getting a offer that worked for both the landlord and myself so much easier. Tom was a big help and his work was and is super appreciated.

Christopher · 22 October 2023

★★★★★ 5/5

Google

We have recently rented through Portico Highbury and the experience was great! We had Michael as our agent and he made the whole process go so smoothly. You can tell he really takes care with the landlords, renters and the whole letting process and he made the viewings and phone calls following great fun (can’t wait to hear his DJ skills one day)! I can’t wait to be fully settled in my AMAZING new house and I highly recommend using Portico for your next rental!

Emilie · 12 December 2024

★★★★★ 5/5

Google

We had a great experience with Portico (shout out to Cullen!) Cullen was very personable, and was incredibly helpful in answering our questions and guiding us through the renting process. Highly recommend both her and Portico for all your rental needs!

Sid · 5 June 2024

★★★★★ 5/5

Google

I went on a viewing for a property in St John's Wood even though I was not successful the agent Tom Newman was extremely helpful and went above and beyond. I couldn't have asked for a better service and again thank Tom for offering his help with my future searches in the property market. Highly recommend!

Ella · 30 June 2023

★★★★★ 5/5

Google

Michael Chapmen, an agent at this Portico branch, helped me find a flat in the area. Michael was great throughout the process, very clear with information, friendly and helpful.

Alexander · 3 December 2024

★★★★★ 1/5

Google

From my view and over two years of residency through them, If there were an option for negative stars, this agency would be deep in the negatives for the following reasons: From the very start, this letting agency was unprofessional. ّI believe that they claim to offer premium service, but what they deliver is far from it. The first major issue was their failure to release the contract through their legal department on time. Despite a 6 month payments being made in advance and all necessary documents being submitted, they only released the contract the day before tenancy initiation, causing massive unnecessary stress. The second issue was their complete lack of professionalism during the handover. No one met with me, nor did they show me basic essentials like the meter room or how to switch the boiler on. I had to figure everything out myself. The third issue was their mishandling of the residency subscription. After canceling it, an error occurred, and to make matters worse, an extra charge was added to my account due to their negligence. I was forced to chase them for over a year to resolve the problem. I sent countless emails, but their communication was abysmal. In the end, I had to visit their branch in person just to finally get the issue resolved. The forth issue occurred at the end of my tenancy when I booked a cleaning service through them for £280. Despite the overpriced rate compared with the market price, they failed to complete the job on time. The fifth issue was being unfairly charged for damages I didn't cause. I was accused of breaking a doorstop that was already broken when I moved in, and their inspection report falsely claimed there was a doorstop in the bathroom when there wasn’t. Raising a dispute would take time and isn’t worth the amount, but the unfairness still stings. They also make the process of releasing your deposit unnecessarily difficult. You have to constantly chase them, as they never make it easy. It feels as though they go out of their way to complicate things for tenants. Despite there being no dispute, 10 working days have passed, even though the tenancy agreement states the deposit should be transferred within that timeframe. I still haven’t received my deposit and have no idea how much longer I will have to wait. Overall, This agency is not just unprofessional but outright uncaring. Beware of early positive recommendations, they can be misleading. Their Communication is consistently poor, and if you're not diligent about keeping thorough records of all interactions and correspondence, you risk being taken advantage of. Make sure to document everything carefully to protect yourself from potential issues or unfair charges down the line. That said, there is one standout person named Cullen who was professional and helpful. If Portico had 10 Cullens in their different departments, they might actually start improving their service. But until then, I personally would not deal with them again. // Update : Despite accepting an unjust deduction to expedite the process, it still took an excessive amount of time to receive my deposit, with £100 unfairly deducted for damages I did not cause. Although I eventually received the deposit, Portico attributed the delays to the landlord or incorrect bank details, which I find questionable. This highlights broader issues with their handling of deposits and disputes. I encourage future tenants to seek agencies that prioritize transparency and efficiency, as dealing with this one was unnecessarily difficult. If you are left with no choice but to rent through them, I strongly recommend opting for a custodial deposit protection scheme for greater transparency and consider it a red flag if they insist on an insured scheme. Furthermore, this letting agency has had recurring issues with tenants, as reflected in numerous reviews across their branches, with no signs of improvement on the horizon.

M · 11 October 2024

★★★★★ 5/5

Google

Tom has made our experience finding a place to rent with Portico incredibly easy! We would recommend Tom and Portico Highbury to everyone. After having bad experiences with other letting agents in London, we’re very impressed so far and can’t wait to be Portico renters for the next year or so.

Olivia · 29 September 2023

★★★★★ 5/5

Google

Tom Newman is an exceptional real estate agent! He went above and beyond to assist me in finding my dream home. Tom's expertise and commitment to his clients are truly remarkable.If you're in need of a top-notch real estate agent, look no further than Tom Newman!

Peter · 21 January 2024

★★★★★ 1/5

Google

Portico is the worst real estate agency I have ever experienced. Basic tenant rights were grossly ignored as they FALSELY advised the landlord to evict us based on an error found within their payment system. This ordeal went on for months and months and caused a lot of uncertainty and stress. Only after seeking legal advice did they retract their eviction notice, however no real explanation nor apology was ever given despite them finally admitting to the fault. Mind you this wasn’t made until after the eviction date came and went.. Their intimidation tactics and lack of responsibility shown towards their tenants is completely unacceptable. Absolutely no respect or care towards renters given. Since moving out of the property we are still having to deal with their incompetence. They have now withheld our deposits for well over a month even though the legal amount of time for this is 10 days. Again we are left having to chase them for answers, yet our queries are either ignored or met with varying excuses as to why there is a delay.. of course portico still take no accountability for anything. The ongoing incompetence of this office is seriously embarrassing and I do not recommend them to anyone.

Cheree · 25 September 2024

★★★★★ 1/5

Google

Portico evicted us from our home due to a system error which they didn’t bother to investigate. Despite sending evidence of our rent payments, they insisted we were in arrears. They finally admitted fault when we had gone past the eviction date. This was incredibly stressful, made worse by the fact that the were uncontactable. Even our landlady struggled to get hold of them, and asked us if we had other contact details for them. Weirdly, they were able to call us immediately when we left a review about this. Now they are late to pay us our deposit, despite our landlady confirming that she released it weeks ago. They are past the legal deadline to pay this back. Do not use this estate agents - awful for landlords and tenants. The staff are actively rude and condescending to tenants.

Daisy · 25 September 2024

★★★★★ 1/5

Google

Avoid using this dreadful company. The worst estate agents I have ever had the displeasure of dealing with. Not only are they completely uncontactable for everyday issues and general property problems but they advised our landlord to evict us on false pretences due to their own incompetence for money that was not owed. We have proof of them admitting an error in their system which failed to take into account a rent payment which had been sent months prior. The result of this was Portico sending us messages constantly, badgering us for money we didn't owe and ultimately advising our landlord to evict us due to the fact we were in arrears which was simply not true. Not only were we evicted under false pretence, but now we have left the property they have still not released our deposit back to us. The legal limit is 10 days, we are now on week 3 with no response from them or their team with any sort of update. These people do not care about their tenants or their wellbeing in the slightest, we have been ignored time and time again on huge issues causing us endless stress and uncertainty. Do not use this agency if it can be avoided.

Louis · 25 September 2024

★★★★★ 5/5

Google

Very impressed with the service and care taken in the property industry. Rohan especially, went above and beyond answering all my questions in a prompt and attentive manner. I will be recommending this agency and Rohan. A pleasure to work with.

Adrian · 9 December 2025

★★★★★ 5/5

Google

Hi every one out there, I was looking for a property to rent and find on what it was managed by Portico Highbury. I was deal all the way with Michael Chapman a very great guy and highly recommended. I been so please throughout the entire process, Couldn't have asked for better. Many Thanks

Iulian · 24 July 2025

★★★★★ 5/5

Google

As a landlord who has engaged and used many agents over the years, nothing but praise for Charlotte and the Portico Team. Firstly the professionalism - both the central team and then the highbury office. Very curteous and 100% on point. Also, Charlottes' knowledge and expertise of the local area, current market conditions and navigating the letting process. Always very responsive which resulted in a quick progression - from initial visit to multiple offers in a matter of days. Very impressive, no hesitation using again

B · 27 July 2024

★★★★★ 5/5

Google

Mike was fantastic and extremely patient with my partner and I throughout the rental application process!

Valla · 16 March 2025

★★★★★ 5/5

Google

We had a really seamless experience with Portico. Our estate agent Tom was incredibly helpful in getting our application over the line and the entire process has been very straightforward. Would definitely recommend!

Corinna · 20 May 2024

★★★★★ 5/5

Google

Would definitely recommend! We had the pleasure of working with Mike and he was absolutely lovely. He was so professional, kind, and easy to deal with throughout the whole process. He made the total experience feel smooth and positive. Couldn’t have asked for better - thank you so much!

Chelsea · 2 August 2025

★★★★★ 5/5

Google

Tom Newman has been an absolute dream! He has been so helpful from the viewing to sorting all the admin for renting a new flat. He has made the process so much less stressful. Thanks Tom! ⭐️

Fleur · 20 February 2024

★★★★★ 5/5

Google

Rohan Jaswal showed me round the property and was great (and kindly carried my mums suitcase up 5 flights of stairs for the viewing!)

Beatrice · 13 March 2026