Portico London reviews

★★★★★ 5/5

Google

I've always found the properties Portico advertise to be of a high quality. Mckenzie was a delight to deal with and was very informative and consultative when I was putting in an offer. She kept me informed during the referencing process and made me feel at ease at all times. I would recommend working with Mckenzie and Portico when finding your next rental property.

A · 5 March 2017

★★★★★ 5/5

Google

I've always found the properties Portico advertise to be of a high quality. Mckenzie was a delight to deal with and was very informative and consultative when I was putting in an offer. She kept me informed during the referencing process and made me feel at ease at all times. I would recommend working with Mckenzie and Portico when finding your next rental property.

Nikki · 31 July 2016

★★★★★ 5/5

Google

Ama is our property manager and she is fantastic and personable. She is very responsive and reliable and has helped with a number of maintenance issues. Very easy to work with Ama and Portico and takes a lot of the stress out of being a landlord

Musa · 30 July 2022

★★★★★ 5/5

Google

Ama is our property manager and she is fantastic and personable. She is very responsive and reliable and has helped with a number of maintenance issues. Very easy to work with Ama and Portico and takes a lot of the stress out of being a landlord

Matthew · 18 July 2022

★★★★★ 1/5

Google

Whilst I’m aware that there has been an acquisition by leaders so this may not be this branches fault - The Mid Term Change team gives a terrible service, lack of replies, trying to sort a change of tenancy for 3 weeks now and paid the fee last week and still nothing sent through.

Peter · 1 April 2023

★★★★★ 5/5

Google

Hristiana and the team at Portico Battersea were professional and efficient in helping me with all the paperwork I needed to complete and questions I had about my tenancy agreement, and helped me quickly secure a flat that I absolutely fell in love with despite the high demand for the property. I would highly recommend them!

Erin · 29 July 2019

★★★★★ 5/5

Google

Ama at Portico is the one!! Ama is the Goat! Ama is very good at her job! Always on hand to sort anything, from appliances to blinds to general questions. Always happy to help and a big credit to the Portico team! Big up Ama!

Asher · 15 March 2022

★★★★★ 5/5

Google

I would like to say a big thank you to Bianca G, she was very nice and always available for our request, exceptional service, I been loyal to other agencies and never heard about Portico, but now thanks to her I know that I came across an agency of professionals! Thank you very much!

Gianluca · 29 July 2019

★★★★★ 5/5

Google

Medleen and the team were fast, efficient, knowledgeable and professional. I had three well known agents helping me rent my flat out and Medleen and the team at Portico got me 2 offers at asking before the other two had even managed to arrange one viewing.. I couldn’t have been more impressed.

Jonny · 29 July 2019

★★★★★ 5/5

Google

Bianca from the letting team is the kind of person you should hope to meet when you are looking for a house! she is very kind, professional and extremely patient! Most important, she would never waste your time by sending you properties that don't match you needs! thanks Bianca!

Irene · 25 March 2020

★★★★★ 1/5

Google

Very unfortunately we are struggling to get our deposit back despite our landlord advising release! Worrying to have over £2000 withheld and no one taking accountability or responding to our chasing

Jenny · 20 March 2024

★★★★★ 5/5

Google

Bianca has been very professional and personable during our house search- very responsive. takes notes of your needs and also keeps you very well updated. A lot better than any other agents i've dealt with. Thanks so much for all your help! Would recommend.PositiveResponsiveness, Professionalism

Harriet · 27 August 2020

★★★★★ 1/5

Google

Very unfortunately we are struggling to get our deposit back despite our landlord advising release! Worrying to have over £2000 withheld and no one taking accountability or responding to our chasing

Jenny · 29 January 2024

★★★★★ 1/5

Google

We had a very bad damp problem with mould all over the bedroom walls, and clothes and shoes in the wardrobe going mouldy. Portico didn't do anything about it for more than a year until we got the council involved. We moved out anyway when we woke up in the middle of the night with a rat under our bed. Portico said they wouldn't be able to get in a pest controller for a few days, despite the fact that a rat was running round our bedroom and pooing over everything. Avoid Portico if you can.NegativeResponsiveness, Professionalism

Alastair · 27 August 2022

★★★★★ 5/5

Google

All communications and issues on my tenancy dealt with and followed up efficiently and effectively! Heidi rallied round various departments to ensure my move in went smoothly.

Dana · 20 March 2024

★★★★★ 5/5

Google

Efficient and friendly!

Munirah · 20 March 2025

★★★★★ 5/5

Google

Thanks Portico Battersea for a lovely smooth transition into our new flat. Holly and Emma were really helpful and made the process as least stressful as possible. The bottle of wine that greeted us as we walked in was a very nice touch, cheers!

Matt · 29 July 2019

★★★★★ 5/5

Google

We recently rented a two bedroom flat from Portico. It was a very painless experience. Everything was done to a timely fashion, and the staff were helpful and friendly whenever we got in contact with them. I would recommend.

Alex · 29 July 2019

★★★★★ 5/5

Google

Very kind and excellent service with helping us to find a property. Highly reccomend this company for lettings in London

Bryce · 20 March 2024

★★★★★ 5/5

Google

Bianca was really helpful and friendly, making sure we could move in as quickly and as smoothly as possible. We really felt like we could trust her to sort out any problems we had. Thank you Bianca!

Jess · 15 March 2020

★★★★★ 5/5

Google

Portico provided a very clear process and were in regular contact while we went through the stages of signing up for our flat and then moving into it. Their staff member Mckenzie was very helpful and lovely to deal with.

Mario · 25 May 2017

★★★★★ 5/5

Google

Had a very good experience with Portico. The Battersea office, especially Holly, was very professional and helpful. The flat I have let is great, Holly made the move in stress free and I would recommend Portico to anyone.

Lara · 31 July 2016

★★★★★ 5/5

Google

Had a very good experience with Portico. The Battersea office, especially Holly, was very professional and helpful. The flat I have let is great, Holly made the move in stress free and I would recommend Portico to anyone.

A · 5 March 2016

★★★★★ 1/5

Google

Please avoid whether you are a tenant or a landlord. Absolutely shocking service, or to be more specific its absence, moreover contract bleach as well. Do they actually pay for good reviews as we have nothing good to say after over a year of tenancy .... We moved into an executive 1 bed flat at Battersea paying around 2k a month. We were suspicious from the very beginning: a viewing cancelled on the day, property reappeared after a failed offer. As many of us in London, when it comes to property market we decide to give it the benefit of the doubt. We ended up paying the highest referencing fees ever, Portico wasted 6 weeks before they actually started the process (the agency even casually emailed my manager asking bluntly whether I will pass my probation). Check-in report picked up 21 maintenance issues, not to mention it did not include meter readings or entry codes to the building. 6 months into the tenancy and only one maintenance issue has been addressed, on the top of unanswered calls and emails. When we officially requested landlord's contact details (on two occasions), as they were not mentioned in the tenancy agreement, Portico just ignored our requests. Later I saw our property advertised in lettings, never mind we were still within a break clause. When I called up to enquire a week later as a potential tenant, I was told it was rented out a day ago and luckily they have 'even better property for me with a similar school conversion layout' - what? When I asked for an official explanation from the branch manager, this time as an existing tenant, I was told it was a technical error and all their property adverts went live overnight - what a lie, does it really take a week to notice! Naturally we decided to move out as soon as the break clause was over not to deal with all this nonsense. To our big surprise, Portico decided to avoid any conversations about deposit repayment. When we reached a 2 months mark from moving out date, we refused to follow Portico instructions to wait further (God knows why - they still have not provided a single quote even if they wanted to make any deductions) and went straight to the deposit protection scheme (if you cross a 3 months mark, deposit protection scheme can not help you - how sneaky of Portico). Luckily, a couple of months later with TDS help we got all our money back, even though Portico tried to bill us for repairs which were flagged in their own check-in report. Being a landlord as well as a tenant ourselves we have never came across such appalling agency as Portico. Please avoid at all cost!

Karina · 24 February 2020