5/5
GoogleJust rented a lovely 2 bedroom flat through Portico. Thanks so much to Emma and the team for all your help - it was a really smooth process and everybody at Portico was so friendly and helpful!
Trusted Agent profile · London
Portico London reviews
★★★★★
243 reviews across 1 platform
129 Northcote Road, London, SW11 6PS
Part of Portico, see every office.
Portico's office in London, at 129 Northcote Road, is rated 4.2 out of 5 across 243 reviews on 1 platform, including 243 Google reviews rated 4.2.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
GoogleTerrible estate agent being unfair to the landlord by providing a terrible property management, innacurate check out reports and wasting a lot of time to sort things out, not releasing the rent to the landlord, not returning calls or replying to emails. All this whilst the tenant pays no fees to them and they collect the fees from the landlord only. Also they retain landlord’s money by refusing to pay the rent to the landlord. Still waiting for my September rent. Would strongly recommend not to have anything to do with these guys. A bunch of amateurs as they haven’t got a bloody clue!!
1/5
GooglePossibly one of the worst estate agents I've had to encounter, they can take a while to respond to e-mails. However we are still experiencing issues with out flat since we have moved in, even after the landlord had given the go ahead for them to fix them. They don't give the landlord any feedback on what needs doing once one of their 'handymen' have popped round to check what ever needs fixing. Honestly if you are a landlord or even a tenant I'd stay well away from portico unless you want to waste your time and money. I'll never be going with them again! They are a very disorganised bunch of people.
1/5
GoogleWe have rented a house from Portico since May 2015 - and I must say it has been a miserable miserable experience as the house has had issues with damp on the walls and moth eaten carpets etc. The property management team have not responded to multiple requests and it feels like getting even minor issues fixed is like pulling teeth. It took close to 2 months to fix a damp issue and another month to fix the carpet. I do not understand some of the positive reviews, seem too generic to be genuine - because with hindsight seems like other people renting with Portico have had an awful experience as well.
1/5
GoogleUndeniably the worst possible service that could be provided to both tenants are landlords. Portico rented a property that they knew to have major structural damp problems, whilst these are now being dealt with, it has been a struggle to achieve this - it has entirely been driven by us, rather than Portico - who are meant to manage the property. One room of the flat remains uninhabitable over two months after we moved in. It is also costing the landlady some £10-15k to resolve. Had this been addressed when Portico became aware there is a strong chance the cost would be much lower. 2 days before we moved in, Portico alerted us to a that they had just become aware of damage to a carpet. This damage was caused by the damp problem, and Portico had in fact been aware of the damage for over a year. It was also incorrect to say it was damage to a carpet. The whole room is close to destroyed by damp, and previous work in the room had been done to a pathetic standard, probably by contractors "approved" by the property manager. We have also had to allow the previous tenants access to the flat to confirm that certain items were still in the flat. Portico were attempting to charge the tenants for these items, even though Portico had a copy of the inventory stating that they were in the flat. Avoid at every possible cost - if you don't the personal costs you will suffer will be high.
1/5
GoogleTerrible estate agent being unfair to the landlord by providing a terrible property management, innacurate check out reports and wasting a lot of time to sort things out, not releasing the rent to the landlord, not returning calls or replying to emails. All this whilst the tenant pays no fees to them and they collect the fees from the landlord only. Also they retain landlord’s money by refusing to pay the rent to the landlord. Still waiting for my September rent. Would strongly recommend not to have anything to do with these guys. A bunch of amateurs as they haven’t got a bloody clue!!
5/5
GoogleHad a fantastic experience with Bianca and the team at Portico. She showed us a number of great flats and helped us get the one we wanted in a very quick turnaround!
1/5
GooglePossibly one of the worst estate agents I've had to encounter, they can take a while to respond to e-mails. However we are still experiencing issues with out flat since we have moved in, even after the landlord had given the go ahead for them to fix them. They don't give the landlord any feedback on what needs doing once one of their 'handymen' have popped round to check what ever needs fixing. Honestly if you are a landlord or even a tenant I'd stay well away from portico unless you want to waste your time and money. I'll never be going with them again! They are a very disorganised bunch of people.
5/5
GoogleAfter dealing with a few agents, I finally came across Jack at Portico and I have to say the experience was amazing start to finish. Jack put me at ease straight away, with only a few weeks to find a place I was certainly anxious! Jack reassured me throughout the whole process and I actually ended up taking the first property we saw. He was never pushy and it genuinely felt like I was talking with a friend rather than an agent! I highly recommend using Portico and if you can, Jack. He really made what I thought was going to be stressful experience super easy! Thanks for helping me find my new home.
5/5
GoogleHeidi helped me and my boyfriend find our new home and was helpful.
Agent replied · 27 August 2023
Dear Mia Darcy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleWe're renting a house through Portico. Our experience has been very poor. Compared to our previous landlord who would fix any issue within days, it feels like our new home is unmaintained. We were without a tumble drier for 2 months. Our shower has broken for 4 months -- if we use it, water floods through a light socket in the living room. We've sent over a dozen e-mails to Portico, but the problem has yet to be resolved.
5/5
GoogleMedleen and her team let my property in Battersea within 3 days of it coming onto the market. She was fast and efficient and provided an excellent service start to finish.
1/5
GoogleDO NOT USE PORTICO. The levels of their incompetence and complete disregard for their clients is hard to believe. Once they have your fee, good luck having any further meaningful interactions with them. Over 6 months into our tenancy and we are still waiting for all the work that was meant to be done before we moved in to even be started. The boiler doesn't work properly and sounds like a plane taking off whenever it is on, we are missing curtain rails and curtains, multiple light fittings don't work, the freezer doesn't work, the banister is going to give way any day, the list goes on... The one time they came to do anything, half a room was repainted in a different colour to the rest of the room, which has yet to be fixed months later. We contact them constantly, and get passed around from one person to another, but no one ever does anything at all. Avoid like the plague.
1/5
GoogleAbsolutely baffled by their service. Right from the start of my tenancy I moved into a house that was not cleaned and while this was acknowledged by Portico nothing was done and no reimbursement!! Took 2 months to get my deposit back and ignored my emails/calls consistently and tried to charge me for stuff that was not even the landlords but mine!! Inconsistent check in check out process has to be reviewed internallyNegativeResponsiveness, Quality, Professionalism
5/5
GoogleBianca was so helpful and friendly and made the whole process easy for us. She was always available on the phone and kept us updated during the whole process.
4/5
GoogleVery much dedicated to the customer. An agent from Portico took good care of us during the search for our place in London.
Agent replied
Dear Lorenzo, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GooglePortico were very efficient and made the whole process extremely stress free. Holly was very helpful, kept us updated and kept the ball rolling. I would suggest portico to anyone.
5/5
GooglePortico were very efficient and made the whole process extremely stress free. Holly was very helpful, kept us updated and kept the ball rolling. I would suggest portico to anyone.
5/5
GoogleWe used Portico to rent a flat in Wandsworth Common. Portico were the stand out estate agents that we had to deal with through our process, they were very helpful and forthcoming but were not pushy as some estate agents are. The reference and contract signing process was very smooth and all performed online which was very hand. Would recommend Portico to rent in the area. Also it is a lovely flat. Thank you.
5/5
GoogleBianca has been incredibly helpful and kind! she has a keen eye and great taste which means she has shown us fantastic properties! Thanks!
5/5
GoogleI have been letting my property through Portico Battersea for 2+ years. My main contact has been Ama who who has been superb. A very pleasant personality, endless energy when sorting out problems, excellent advice, looks to save your money when dealing with problems, and always on top of things. Highly recommended.
5/5
GooglePortico Battersea have been managing a property for me for 6+ years and have always been v good. In the last two years I have had even better service from Ama who is exceptional. Completely on top of issues, incredibly dedicated, and fantastic to deal with. Highly recommend
4/5
GooglePortico are hands down the most efficient letting agents I've ever had the pleasure of dealing with. As a tenant I truly felt that my needs were looked after, and the agents were there for the interest of all parties, not simply the landlord(s). We had some issues upon moving in which were quickly resolved. They also waived many fees so also offered great value for money.
1/5
GooglePortico's tenant services have been extremely poor and disappointing. We have had numerous property items that require fixing / maintenance for months now, but even after countless emails chasing we receive next to no communication or action from Portico. Resolution of property issues and tenant communication does not appear to be of Portico's concern.
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
