Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have owned a property which is rented out through Portico for approximately 16 years. There were many years where the property management side of things was absolutely dreadful and I ended up doing all the work myself and communicating directly with the tenant but for the last 4/5 years the amazing Ama has been there to sort absolutely everything out , She is efficient and always after the best price/option and chases things up if they are not happening immediately! She is so professional with both myself, the owner and with the tenant! We were thinking of moving to a different company but now thanks to Ama we won’t! Highly recommend this company for property management and rent negotiation.
Alexandra · 18 July 2022
★★★★★ 5/5
GoogleWhat can I say about Ama Boatema! I could leave a review every week and it wouldn't do Ama justice! Having Ama looking after your property is like having additional security 24/7, she deals with every issue as if it is her own and her determination to get things resolved is unparalleled. As soon as something crops up, Ama is already 5 steps ahead and looking at the resolution. She is an asset to her company and a credit to herself, bad days are still good days and she always lights up the room! Everybody needs an Ama!!!
Elliott · 18 July 2022
★★★★★ 5/5
GoogleFantastic service. After going through all the different real estate agents, Portico was our winner (and still is!) Francesca and the team have been nothing but wonderful and helpful during our time trying to find a place called home. She …
Larissa · 20 March 2023
Agent replied
Dear Larissa
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleI had a wonderful experience and the letting agent Mychris was very pleasant and helped in finding me the perfect apartment at a great price
Jaber · 20 March 2024
Agent replied · 25 November 2023
Dear Jaber
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFantastic service from start to finish. Matt who was our letting agent was superb and incredibly helpful with any request or query we had. I highly recommend to anyone.
Matt · 20 October 2025
Agent replied · 20 March 2026
Dear Matt Goodbody
We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery happy to have been assisted by the very helpful Jodie. She went above and beyond for us - we really appreciated her knowledgable and friendly demeanour, it made a potentially stressful process much easier. Thank you!
Alice · 20 July 2025
Agent replied · 20 March 2026
Dear Alice Clements, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jodie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleWe recently rented a property through Portico and we happy about it. Thank you Heidi for helping us with all the process
Vianca · 20 March 2024
Agent replied · 30 July 2023
Dear Vianca Mayuri
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRecently moved with portico as a first time renter. Jodie nightingale was our agent and she couldn't of been more helpful. The week leading up to the move I had many questions and she was helpful and patient throughout all calls and emails
Liam · 13 March 2026
★★★★★ 5/5
GoogleWe've been involved with Portico (Battersea branch) for the past 4 years with regards to lettings, and just very recently the sales team.
Medleen who coordinated the tenancy of our property was always accessible, professional, helpful and most importantly sympathetic to the needs of both the tenant and us, the landlord. The team took control of every management aspect and made it as stress-free as possible for us. The fact that we had a long standing tenancy agreement for pretty much the whole duration of the property's rental lifespan speaks for itself. If you want hassle-free letting management then Portico will undoubtedly deliver.
It was this relationship that we'd built over the years with Portico (Battersea) that made choosing a sales agent an easy decision. Jack whom coordinates the sales dealt with the recent sale of our property with absolute dedication. He is extremely personable, accessible, supportive, hardworking and will generally turn what can be a relatively grueling process into a somewhat enjoyable experience. Jack was always contactable, quick to solve a problem and provide reassurance, if needed. We felt as though we were in safe hands throughout.
I could not fault the service provided and if we ever find ourselves in need of their services, once more, then we would not hesitate to make contact.PositiveResponsiveness, Quality, Professionalism, Value
Kate · 27 August 2021
★★★★★ 5/5
GoogleAmazing experience with Portico! Matt helped my partner and I find and view our flat whilst we were travelling and made the whole experience easy and enjoyable :) such a great service would highly recommend
Tasha · 20 June 2025
Agent replied · 20 March 2026
Dear Tasha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Matt a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleRuny and Erick made our new life in London happen. They were always very good at returning calls and helpful with communication between us and the vendors. Happy to recommend. Many Thanks
A · 20 March 2023
Agent replied · 20 March 2026
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMatt’s friendly and professional approach was just what I needed after many months of struggling with other letting agencies. He was really thoughtful and thorough in his approach. Will be using Portico again purely to deal with Matt!
Lydia · 3 May 2025
Agent replied · 20 March 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
GoogleRuny and Erick made our new life in London happen. They were always very good at returning calls and helpful with communication between us and the vendors. Happy to recommend. Many Thanks
T · 13 February 2023
Agent replied
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had a great experience finding a rental property with Matt Phillimore. He is always friendly and quick to respond. He guided us through the process and answered all our questions. Highly recommend! Thanks for all your support.
Robyn · 20 April 2025
Agent replied · 20 March 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
GoogleHolly and the team have been great! Fantastic level of service and would highly recommend.
Ben · 20 March 2024
Agent replied · 26 August 2024
Dear Ben Foster
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHakeem was of great help in getting our new flat. Clear, concise and kind communication. He was understood our situation and help us out where needed. Highly recommended!
Andy · 20 March 2023
Agent replied
Dear Andy
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleWe had a very good experience with Portico when we recently found a house to rent in Clapham, thanks to them.
Bianca who managed all the process has always been very kind, professional and reactive to our questions and details needed.
I liked very much the easy and comfortable process of registering and signing all the documents and tenancy agreement electronically through their Portico channel.
All was extremely well organised and fluent from the first visit until the key’s possession.
We even had easily and quick contact with the rent managing team afterwards.
Thanks again Bianca and all the team!
Pascal · 31 July 2019
★★★★★ 5/5
GoogleJust about to move into a 2 bed house, rented through Portico, and the helpfulness and patience of Emma and the team have been fantastic! Emails were replied to within hours, and all our concerns and questions were dealt with professionally and in a friendly manner by Emma and Goda. When issues arose with the referencing process Emma kept in constant contact and kept us informed of all the updates, and the online signage of the contract made the whole process that much easier! Never before have I experienced an estate agents that actually appeared to care about me as a person rather than just my business. Hopefully through the course of the tenancy Portico will continue to live up to their wonderful first impression!
Francesca · 29 July 2019
★★★★★ 5/5
GoogleI've recently moved into a property in Clapham with thanks to Bianca Grudinschi for being our agent. We first encountered Bianca through another property which we were unsuccessful in renting, though disappointing she was great with us through that set-back and even more determined to help us find the right property for us, in some fairly pressing circumstances. After a couple of viewings Bianca was able to understand exactly what we were looking for and helped us find the right one, we're really happy settling in so far! Moving house is always a bit of a nightmare, thanks for making it as pain-free as it could be.
Matthew · 29 July 2019
★★★★★ 5/5
GoogleJack was honestly amazing, friendly and professional. He was on it, always keeping us up to date, very organised, everything was dealt with in an excellent timely manner. Within the first week our flat was let out. Portico staff all gave us I must say the best experience dealing with estate agents and we have dealt with several different ones. We highly highly recommend portico Lettings, specially Jack, he’s a star. Thank you guys for making this so easy and giving us everything we asked for.
Skyler · 7 April 2019
★★★★★ 1/5
GoogleNot open at 4pm when advertised to be open till 6pm!
Paul · 21 August 2026
★★★★★ 5/5
GoogleFantastic experience from start to finish with Portico.Heidi was just amazing! Would highly recommend.
Anna · 29 January 2024
Agent replied · 26 August 2024
Dear Anna Teague
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMychris and Portico were very helpful, communicative, and patient during the entire process. Despite the move being a complex one with many steps, and taking place during the holiday period, they ensured that everything was taken care of efficiently. Their professionalism was great, and we're very grateful for their assistance, we can now move in with peace of mind.
Mark · 20 March 2024
Agent replied · 26 August 2024
Dear Mark Angelil
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have been with Portico, previously Edmund Cude for many years and have worked with Medleen for over 5 years.
She has found me great tenants with no void periods and no issues. She has helped with any property relating issues professionally and promptly.
I have recommended her to friends and they also feel the same.
Ive worked with many letting agents over the years but Medleen and her team have been the best by far.
Alison · 29 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.