5/5
GoogleI had an excellent esperienze with tha Portico Camden agency.Above all I wanted to thank Jody for her high professionalism, by following me step by step in the negotiation....
Trusted Agent profile · London
Portico London reviews
★★★★★
329 reviews across 1 platform
3 Parkway, London, NW1 7PG
Part of Portico, see every office.
Portico's office in London, at 3 Parkway, is rated 4.4 out of 5 across 329 reviews on 1 platform, including 329 Google reviews rated 4.4.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleAs students, renting a first apartment can be a daunting experience. However, Salman made it easy by being patient and understanding. We would definitely recommend Portico.
1/5
Google1/5 - the Property management is EXTREMELY unorganised and uncommunicative. Seriously, this might be the worst service I have experienced by a "professional property management" company so far. I have in two instances had severe deficiences in my flat: 1. Our water boiler broke, and it took Portico 4 weeks to send a handyman to do a 60 minute fix. We had no hot water for 4 weeks and our washing machine couldn't function as they needed to cut off the supply to the boiler from which it got its water from. Furthermore, the communication was awful, on 3 occassions, the property manager ensured that "tomorrow the engineer will come and fix" and all three times, they either cancelled on the day or didn't show up. On the fourth time where the property manager told me "the appointment is 100% confirmed for tomorrow", I reached out to the boiler company themselves to confirm the message from my property manager, and they told me he had flat out, that they had not agreed to any appointment with my property manager at that time. Serious communication errors here. And I had to shower at a local public swimming pool and spend hours and money to go to laundromats for 4 weeks. 2. Our washing machine has been broken for 3 weeks. A repair was scheduled for 5 days after I raised the issue. On the day before, the property manager informed me, that this repair was actually cancelled and that I needed to provide the appliance's serial number for a repair from the manufacturer. I provided this the same day... Then I heard nothing for 1 week. Then I called back, and my property manager had gone on vacation! I got in touch with another property manager that was covering for him who again asked me for the serial number. After re-providing this, she informed me that he would be back in a week and get back to me. So now it's 3 weeks and still no communication, without the ability to wash my clothes in a £2k/month flat.
1/5
GoogleAfter seemingly fine service, I signed the contract and moved into the flat and am presented with two conditions to the flat that I was not previously notified about by Portico - not allowed to have overnight guests in lieu of a £75 fine, and having to pay for a coin-operated shower after the agent saying that the box next to the shower was a "relic" and hot water being included in the rent according to the contract. When I went back to the agent about these conditions, I was first passed between the agent and the paralegal department a couple of times, and then was told that they did not know about either condition. They also neglected to tell me that the electricity was also coin operated. The landlord informed me that they have been managing the property for 10 years and knew full well about both conditions. Due to my current situation I have no choice but to stay in the property for the duration of the contract, but am very upset and feel that I have been conned into this contract, as they claimed not to know of the conditions when they definitely did. Very poor service - will avoid in the future.
1/5
Google1/5 - the Property management is EXTREMELY unorganised and uncommunicative. Seriously, this might be the worst service I have experienced by a "professional property management" company so far. I have in two instances had severe deficiences in my flat: 1. Our water boiler broke, and it took Portico 4 weeks to send a handyman to do a 60 minute fix. We had no hot water for 4 weeks and our washing machine couldn't function as they needed to cut off the supply to the boiler from which it got its water from. Furthermore, the communication was awful, on 3 occassions, the property manager ensured that "tomorrow the engineer will come and fix" and all three times, they either cancelled on the day or didn't show up. On the fourth time where the property manager told me "the appointment is 100% confirmed for tomorrow", I reached out to the boiler company themselves to confirm the message from my property manager, and they told me he had flat out, that they had not agreed to any appointment with my property manager at that time. Serious communication errors here. And I had to shower at a local public swimming pool and spend hours and money to go to laundromats for 4 weeks. 2. Our washing machine has been broken for 3 weeks. A repair was scheduled for 5 days after I raised the issue. On the day before, the property manager informed me, that this repair was actually cancelled and that I needed to provide the appliance's serial number for a repair from the manufacturer. I provided this the same day... Then I heard nothing for 1 week. Then I called back, and my property manager had gone on vacation! I got in touch with another property manager that was covering for him who again asked me for the serial number. After re-providing this, she informed me that he would be back in a week and get back to me. So now it's 3 weeks and still no communication, without the ability to wash my clothes in a £2k/month flat.
5/5
GoogleExcellent client service and an extra devotion added to otherwise stressful process of finding the flat to rent thanks to super professionals Holly and Claudiu. The high level of understanding and working in client's best interest as well as thoughtful and efficient processing of the administrative part are only the part of the reasons why I would highly recommend them! The best experience with agencies in London so far. With them you know you are at safe place. Am very happy with my new flat!
5/5
GoogleStephanie, Alex and the whole Portico Camden team were exceptionally helpful in securing a rental for our second year at university. The process was efficient and transparent, and we always felt like we could ask help or clarification about our tenancy. They were exceedingly patient with 3 typically unorganised students and found us a flat that fulfilled all our personal criteria. We will definitely be recommending them as an estate agency for anyone looking for properties in North London!
1/5
GoogleTerrible & unprofessional. The only reason there is one star is because the site won't allow less. It was extremely hard getting my deposit back even though the landlord intervened several times asking them to return it (in person, by telephone and in writing). Each time a different excuse was used -a different person needed to be spoken to, there was no record of the request, the message was required in writing, the message in writing had gone to someone who was away, or it was impossible to transfer the money over a weekend. At one stage one of the people I spoke to seemed amused by the stress and hassle. It soured a previously good friendship with my landlord developed over 6 years.
1/5
GoogleHonestly the least professional people I’ve ever had to deal with. They lie to get you in a property, they don’t care about issues when you are in. They are happy to rent out sub-par properties and take your money. They are inept, they should be embarrassed and ashamed about the service they provide, but I get the impression that they arn't. Avoid at all costs. I've had to get a solicitor. Can only post this with 1 star but they don't deserve that.
5/5
GoogleMy property manager is Ieva Sarkovska, she has been doing a fantastic job for me, always eager to help with any problems that arise, great service
Agent replied · 29 July 2023
Dear Valentina Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI found a flat using Portico. Salman helped me the whole way through from start to finish 10/10 service. I would highly recommend and have already shared his details with my university friends.PositiveProfessionalism
Agent replied · 21 June 2024
Dear Mustafa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThanks to Salman Peerally at Portico for his advice, efficiency and professionalism when my friend and I needed help finding a flat.PositiveResponsiveness, Professionalism
5/5
GoogleAdam was extremely kind, helpful and professional. All processes went smooth and the team was always available to clarify any doubt. (Portico Camden)PositiveProfessionalism
5/5
GooglePortico manage a number of properties for my company. I have no hesitation in recommending Portico . Lettings and associated paperwork have been carried out quickly and thoroughly. Management of the properties has been a very good service. Above all the personnel that I have come in contact with have always been very helpful, very pleasant to deal with and interested in dealing with all matters which have arisen.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat letting agents! Great responsiveness, great tracking system to let us know when repairs are being carried out. Would love to let from them again
Agent replied · 29 July 2023
Good afternoon Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleMy partner and I have been very impressed with the level of service that we have been provided with from start to finish. The initial viewing and offer stages of the process, which can be rather stressful, were dealt with professionally and with transparency. Our agents, Mitch and Claire (Camden branch) have been exceptional. Both communicated clearly and regularly with any updates. They have also ensured that all queries were dealt with promptly and with flexibility when necessary. I would highly recommend Portico to friends, family and colleagues.
5/5
GoogleBig up Salman for all his efforts in finding us a flat and helping us with everything in the process. Absolute legend. Cheers Portico
Agent replied · 29 July 2023
Dear Jamanvir Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleAdam was very friendly and helped us through the whole process , answered all the bombarding questions we had about the property and helped with working out expenses.
5/5
GoogleVery efficient and got me a beautiful property. Special shout out to Adam who executed brilliantly and kept me up to date all the way through the process.
5/5
GoogleJodie was great at helping me find an apartment and Aleksandra was very efficient at handling all maintenance issues!
5/5
GoogleWe rented a flat from Portico for 2 years and had a great experience dealing with Adam, Leva and Salman! Rent with confidence!
Agent replied · 29 July 2023
Dear Ross Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleWe dealt with Sian to rent our new property. She was very helpful, friendly and efficient in helping us find and secure our new rental property. Thanks!
5/5
GoogleAdam was extremely kind, helpful and professional. All processes went smooth and the team was always available to clarify any doubt. (Portico Camden)
5/5
GoogleSalman (Sal) was a great help throughout the process, always available and keen to help - made finding our new flat easy.
Agent replied · 29 July 2023
Dear Dom Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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