Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googlereally poor service, they fail to rectify issues that are of their own making! As other customers reviewing have written, the head office is just atrocious. They have a policy of only answering 1 question every 24hours so if you boiler is broken on friday, thats you taking a cold shower in the winter for the weekend, they will reply something idiotic on monday that you need to google how to work the boiler or something of that sort, and finally send help on wednesday. I don't know if the head office staff are rude or just plain simple, but can't do business with them at all.
Motoko · 29 July 2019
Agent replied
Hi Motoko, really sorry to hear that you've had an issue with your boiler. I am glad the team managed to get it fixed, but I'll make sure that if you have any future issues they are dealt with more quickly. Unfortunately we're obliged to ask all the obvious questions before we come to do the repairs - I know it can be frustrating, sorry.
★★★★★ 5/5
GoogleHad great service from Mike at the Camden office to help us find a place to rent which was quick and easy.
Alex · 20 March 2025
Agent replied · 26 August 2024
Dear Alex Halstead
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKailene was very personable, professional and helpful in our property search.
Deb · 20 March 2023
Agent replied · 29 July 2023
Dear Deb
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleImpeccable customer support. As a Frenchman in London looking for an apartment, I was pleasantly surprised to come across Salma Munir, a French estate agent who was quick, efficient and highly professional. From the outset, she quickly integrated my search criteria. I highly recommend her! Thank you for everything Salma.
Mouchachou · 31 October 2023
Agent replied · 30 December 2023
Dear Mouchachou Romain
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSalman is professional patient and knowledgeable of the properties in the area he's working with, recommend
Sannu · 29 July 2022
Agent replied · 29 July 2023
Dear Sannu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleA special mention to Jodie who has taken care of myself and my girlfriend from the first email we sent.
Excellent service, prompt, and a very pleasant lady to have helping you in your search for the right property.
Highly recommend if you want personable service where they truly listen to your requirements.PositiveResponsiveness, Quality, Professionalism
Joel · 22 June 2021
★★★★★ 5/5
GoogleSalman is professional patient and knowledgeable of the properties in the area he's working with, recommendPositiveQuality
Flying_high · 22 June 2022
Agent replied · 21 June 2024
Dear Sannu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIeva is always a pleasure to deal with.
Lorraine · 20 March 2023
Agent replied · 29 July 2023
Dear Lorraine
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJodie is a fantastic estate agent, really helpful and kind. She took time to show us beautiful properties in London - Camden. She analysed our requests and called us immediately when something was available. Portico offers quality appartments and services, all the flats we visited were well maintain. I will definitely recommend Jodie if you are looking for a flat.
Audrey · 29 July 2019
★★★★★ 5/5
GoogleGreat team - very helpful, especially Salman Peeralley who provides excellent service. Thank you.
James · 29 July 2022
Agent replied · 29 July 2023
Dear James
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleI dealt with Salman at the Portico office, and he was super helpful, as well as being professional. He was attentive to my requirements, and once he understood what I was looking for, he catered necessarily.
It's wonderful to have a personable sales agent so it doesn't feel like cold selling.PositiveResponsiveness, Professionalism
Reena · 22 June 2021
★★★★★ 5/5
GooglePortico has been of amazing service when we were looking for a property to rent in London. Agent Holly was very helpful, polite and understanding. The process was easy and quick allowing us to move in on the date we wanted. All agents have been very responsive to any query we had. I highly recommend their service.
Grace · 24 February 2020
★★★★★ 5/5
GoogleOur experience looking for a property in London would have been very different without Salman. Throughout our search he was attentive, informative and always available to talk. We are grateful to him for all the work he did and would highly recommend him (and Portico) to anyone looking for a new home.
Tess · 20 March 2023
Agent replied · 29 July 2023
Dear Tess
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleWe had a great experience with Salman from Portico. Helping us find a flat with hmo licence in desired area. Supporting us through the whole application process being always available and responsive. It made the whole process significantly easier to where we were able to move into new flat within 3 weeks.
Adrian · 20 March 2023
Agent replied · 29 July 2023
Dear Adrian
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI would like to say a massive THANK YOU to Jodie of Portico who really made our viewings convenient & made me feel like a priority, even working around my hectic work schedule to make herself available for me 🙌🏿PositiveResponsiveness, Quality, Professionalism, Value
Alonzo · 22 June 2022
★★★★★ 5/5
GoogleSalman was great! He was very professional. He understood our needs and found us a great apartment. Also, he was very engaged to make sure all things were completed at every step of the way with the owner. Great energy and positive attitude.PositiveProfessionalism
Leticia · 22 June 2022
★★★★★ 1/5
GoogleMy worst ever experience with a letting agency. Would avoid at all costs.
Nick · 20 March 2025
Agent replied · 25 October 2024
Good Morning Nicholas
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Camden and they will be happy to discuss this with you further,
Kind Regards, Customer Care
★★★★★ 5/5
GoogleI had a very positive experience thanks to Jodie who eased some anxiety and stress around moving and making the best choice for me. Great experience and helped boost my confidence and knowledge around properties and my options. Thanks again I would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Janeen · 22 June 2021
★★★★★ 5/5
GoogleIt was the best experience we’ve ever had, Salman Peerally from the Camden Office was really helpful and made us feel very well looked after. He was very professional, genuine and very honest when discussing our offer. We strongly recommend Portico, especially Salman.PositiveResponsiveness, Quality, Professionalism
Young · 22 June 2021
★★★★★ 5/5
GoogleGreat and very attentive service from Jodie while looking for a property to rent. She was very responsive and communicated everything necessary with a great timely manner. She helped with the overall process which was super quick and efficient itself. Thank you Jodie.PositiveResponsiveness, Professionalism
Samuel · 27 August 2021
★★★★★ 5/5
GoogleJodie from the Camden Portico office made moving into a new flat so easy. Often moving in London is really stressful but Jodie made the whole process seamless from viewing the flat to finally being able to collect our keys. Highly recommend!PositiveResponsiveness, Quality, Professionalism
Rose · 22 June 2021
★★★★★ 5/5
GoogleMy flat hunting experience was made much more easier due to Salman's help. He made sure to do all that was in his power to help me secure a wonderful flat. Throughout the process I could always rely on him. Highly recommend him as an agent!
Jana · 20 March 2023
Agent replied · 29 July 2023
Dear Jana
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GooglePortico and Salman P. were great. We had a stressful month of looking for a flat and we met Salman by chance at a viewing. From them on he showed us lots of options that were pet-friendlly. I valued how reassuring, friendly and honest he was through the whole process.
Elizabeth · 29 July 2022
Agent replied · 29 July 2023
Dear Elizabeth
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIt was the best experience we’ve ever had, Salman Peerally from the Camden Office was really helpful and made us feel very well looked after. He was very professional, genuine and very honest when discussing our offer. We strongly recommend Portico, especially Salman.
Moollon · 4 February 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
