Peabody Resale reviews in London

★★★★★ 5/5

Trustpilot

We dealt with Stefan who was brilliant…

We dealt with Stefan who was nothing but clear, consistent and super helpful. We have exchanged ahead of the development being constructed and that's in large part to how great Stefan was at taking us through the process. He was always quick to get back and answered any questions we had, no matter how obscure!Couldn't be happier and can't wait to move into our first home once it's completed. Can't recommend catalyst enough and if you get Stefan as your point of contact then you're very lucky.

Natan · 6 September 2021

★★★★★ 5/5

Trustpilot

Viewing to completion at New Mansion Square Battersea.

I was supporting my busy grandson Marcus in the purchase of his new apartment at New Mansion Square. Tracey has been helpful and patient through the whole process from viewing, and immediate deposit, then keeping me informed through the whole purchase process. He has now moved in and Tracey took the time to check all was well on his arrival. Thanks Tracey.

Jeff · 31 July 2023

★★★★★ 5/5

Trustpilot

Great customer service from Selina

After a very unexpected hold up with our purchase it looked to be heading nowhere and we were at risk of loosing the property. I found Selina Vij Narang​‘a number of one of the emails and thank goodness I did. She was able to break down all of the barriers we were facing, communicate and influence all parties in the chain and within days we were able to exchange and complete. Such a turn around from a very stressful situation and Selina was key to making it all possible!

Kelly · 22 June 2021

★★★★★ 5/5

Trustpilot

Five stars just isn’t enough for these ladies

I’d like to give the biggest thanks to Laura and charli at Newman place Oxfordshire. These girls have been amazing from the moment I first made an interest in the new builds. The service they have provided has been exceptional. Both ladies made everything so easy for me, they have walked me through every step of the way. As a first time buyer they both made me feel so calm and at ease with the whole process. Laura and charli are an absolute credit to Catalyst. Every need and question has been answered pretty much instantly. Such friendly and professional ladies they both carried the whole process out beautifully I cannot fault either one of them one bit. I would recommend Catalyst and especially these ladies everyday. I would like to thank them both for being absolutely lovely, welcoming and so on top of the whole process it couldn’t have ran more smoothly. Thank you so much ladies. Beautiful service a five star just isn’t enough. Warmest regards Annalise

Annalise · 16 June 2021

★★★★★ 5/5

Trustpilot

Laura Shellard is an absolute GEM.

Laura Shellard is an absolute GEM.Through what I assumed would be a stressful process, Laura has done all she can to explain every detail to me and has gone out of her way to make this process as smooth as possible. Laura and her wonderful colleague Charli have kept me in the loop with all that is going on and have created an atmosphere that is exciting while still being diligent and professional throughout. If I could give 6 stars, I would.

Ben · 16 June 2021

★★★★★ 5/5

Trustpilot

Thank you!

Catalyst was recommended by a friend who recently bought a property with them, and along with the recommendation was Ellis Cruise. From the moment I contacted him regarding availability in the development I was looking at through to completion and aftercare, Ellis has been amazing. No questions were too much, he’s been accommodating with reasonable requests, and continuously kept us up to date with the progress at every stage of the process. He’s made the experience of first-time buying as seamless and stress-free as possible.

AM · 30 May 2021

★★★★★ 5/5

Trustpilot

Brilliant client care

Purchasing a property is always stressful however thanks to Ellis we had a smooth process through catalyst. Responses to questions were immediate. Always willing to give a helping hand. They don’t clock watch and shut up shop at 5pm, they answer emails and text messages out of hours. Brilliant experience and aftercare. Would not recommend their solicitors as they are cowboys stay well clear use your own the incentive is not worth the hassle. Overall catalyst were brilliant that being Ellis as he was our point of contact.

Shipali · 28 May 2021

★★★★★ 5/5

Trustpilot

My experience with Peabody team

Thank you Peabody team. Especially Tracy Harvey.@Tracey, you have such great energy and I can tell you enjoy what you do and you do it well. Thank you for everything, since day one you were reachable, available and always answered my questions. You made sure I understood the intricacies of the buying process and you were very patient.Thank you Tracey!

Javier · 30 August 2023

★★★★★ 2/5

Trustpilot

Second thoughts on reserving property at Midsummer Vale (Walkern)

We are currently in the process of buying a house at Midsummer Vale (Walkern), but are starting to have second thoughts even after we have put down our reservation fee.Overall very friendly service from the Sales person, BUT be careful about promised payments towards legal fees which they advertise on their website and Facebook. They will only contribute to legal fees IF you go with their recommended solicitors (who are extremely slow and non-responsive). Worse still, we only found out about this 'requirement' AFTER we had already instructed our usual Solicitors and so we lost around £500 in the process - we were only made aware of this when we went to sign the reservation form. Even though we were not impressed, we still went ahead and reserved the property (and paid the reservation fee) and have instructed their recommended Solicitors etc. In the meantime, we have asked for a minor change to the house. Nothing that would incur any extra costs on the builder's side (reversing the door direction), and the change complies with Building Regulations etc. The developer's response was a straight out no. No reason was given other than they don't build house for individuals. In my view, that is EXACTLY what they are doing. We are going to spend every single day of our lives in that house and they are not even willing to even consider this minor change or suggest an alternative.We have also inquired about a patio extension and were provided with a quote. When asking for a breakdown of the costs which seemed very high, we were again told "no" (no surprise here). We were told "we don't provide breakdowns" and that was the end of the conversation.We are paying full price of a new house and there is absolutely no willingness for cooperation with us to make it our actually dream home. There is no room for the most insignificant changes which now makes us feel like we have made a big mistake.We will leave another review after completion to report back whether their attitude changes.

Miss · 13 April 2021

★★★★★ 5/5

Trustpilot

Massive thank you to both Emerson and Tracey!

Massive thank you to both Emerson and Tracey for helping us purchase a property at the Scene. Tracey was very accommodating at facilitating multiple short notice visits to the property pre-completion. Emerson was hugely helpful in the final stages of the purchase and worked tirelessly to ensure our completion took place before Christmas! All of this was very much appreciated so a huge thanks again to the team.

Adina · 21 December 2022

★★★★★ 5/5

Trustpilot

Outstanding service!

Stefan was amazing! I'm not one to give 5 stars, but they are very well deserved. I was going through what turned out to be a stressful sale to purchase and he made the process less daunting. He went above and beyond what I would have expected from him. I cannot recommend them enough. An absolute pleasure to work with. Thank you for helping me purchase my beautiful home.

EMILY · 13 November 2022

★★★★★ 5/5

Trustpilot

Completed property plot 48

So we have now finally completed and have our keys. You can see in my previous post I praised Krissy on how amazing she was with helping us through the process.I also wanted to say a massive thank you to Abigail who is also based at the marketing suite for the new Lanes site at Thorn fields. She has also gone above and beyond to help us and has been an amazing help. She has also restored my faith and made the final part of our journey more enjoyable and. Thank you so much ladies for putting up with all my questions and being so patient haha.

Ss · 26 March 2021

★★★★★ 5/5

Trustpilot

Southall village property

I just bought a new home from Catalyst. The property has great finishes and as a civil engineer I can see the attention to the detail in terms of construction. However the purchase was not easy as I had to sell my old apartment during the Covid period before my mortgage offer expires. I literally bought the property one day before the mortgage expiration. Thanks to Stephan the sales executive who really helped with the legal and completion process and chasing up the solicitors the completion was made on time. Thank you Stephan and Joe and generally all the sales team.

Dimitris · 23 February 2021

★★★★★ 5/5

Trustpilot

Susan and Fred

Susan and Fred Alison Alison Alison this is unbelievable oòoooh God bless you more than ever shes wonderful at her job she deserves pay rise honestly. from day one l met her actually from the first phone call l could tell that this person is very understanding Catalyst. .Alison is fantastic person am not framing her .she knows what to do how to do and gives to her job the best and go an extra mile to help customers. there's sometimes I cried alot on the process of getting our first property and each time l talk to her l feel strength and hope that time l lost hope but she really remained strong and our hope she never stop reassuring us that its going to be fine and would say leave it with me leave it with me 🙋‍♀️🙋‍♀️🙋‍♀️🤔🤔😄😄😄😄 she always encourage us she always try to get fedbac when everything else was quiet she could ask when we have nothing to hope in it was along process of about 6months plus but she remains our hope. she always encourage listen to customers and explains more into details shes kind and l feel shes special person. Alison l owe you on behalf of my husband and kids . my boy Federer to this day calls this place Alisons house. keep up the good work lam going to refer you to people who are in my situation and looking for property

Susan · 27 January 2021

★★★★★ 5/5

Trustpilot

Exceptional Customer Service, especially from Ellis

We are in the process of completing our purchase very soon. Ellis has been absolutely exceptional in helping us acquire this property. He has been super patient with us and answered all of my questions in detail for my peace of mind. He supported us throughout all the processes, whether it's the catalyst application, mortgage application and even to get things going with the solicitors. We cannot thank him enough for all his help and making this transaction so smooth for us. Emmanuel has now taken over this transaction and he has been very helpful to get us to completion stage. Absolutely amazing team!

Bibi · 17 January 2021

★★★★★ 5/5

Trustpilot

Thank you to Ellis for making everything run so smoothly

I recently bought a shared ownership property atQueensbury square from Catalyst.Ellis and the rest of the sales team were very friendly and professional. Ellis made the whole experience as stress free as possible. He kept me well informed through every step of the process and any query or issue I had was resolved quickly. I never felt under pressure or reluctant to ask anything of any of the team which made me feel very reassured. I'm very happy with the property too, so far my experience with catalyst has been nothing but positive.

Chris · 16 January 2021

★★★★★ 5/5

Trustpilot

A great big thank you

I would just like to say thank you to Charli for supporting us through every step of buying our first home. We are so grateful for her responsiveness and help, she made the process as stress free as possible and always responded to any emails/queries as quickly as possible.

HopeM · 4 April 2024

★★★★★ 5/5

Trustpilot

So far - So good!

My experience with Catalyst has been made all the more pleasant by working with Laura at the Kite Meadows site. Despite not being a position to reserve the property we want at this time - Laura has been open, honest, and quick to respond to any and all questions I throw at her on a regular basis, all with a cheery and friendly tone! :) Without her on the front line I may have given up hope ages ago! She is a credit to Catalyst Homes!

Lauren · 12 January 2021

★★★★★ 4/5

Trustpilot

The communication l had with staff was…

The communication l had with staff was good and the were updating me with the information l needed.

Helen · 11 August 2026

★★★★★ 5/5

Trustpilot

I have a friend who brought an…

I have a friend who brought an apartment through Catalyst and based on their recommendation I soon made enquires myself as I was impressed with the Arro development. I found the whole process very straight forward as Steve explained everything from the start as he and his colleague Malecia spent time with me as I was shown around the development. I made a reservation soon after and was later introduced to Jamie who looked after the next stages as he took me through completion. Jamie made contact with me on an almost daily basis as he chased solicitors and made sure I was kept up to date through this whole process. It was a real pleasure dealing with the team from Catalyst including everyone whom I spoke with at the Arro development. Having now moved in I’m actually very happy as the build quality and specifications are excellent along with the aftercare service I’ve received. Buying my first home through Catalyst was a very pleasant experience.

MICHAEL · 15 December 2020

★★★★★ 4/5

Trustpilot

Beautiful new home, thank you Stefan and Catalyst!

Despite the ongoing delays to get into our home - it was worth the wait. We love it, it's better then we could have imagined and we're so excited to finally be living there! Thanks to Stefan who was such a great help and communicator during the 18 month process who was efficient, lots of fun and just great to deal with. Thank you to Stefan and the Catalyst team!

Marie-Louise · 10 August 2022

★★★★★ 5/5

Trustpilot

Recently purchased a property in Oxford…

Recently purchased a property in Oxford. We dealt with Alison Letts right from the start. She is absolutely brilliant to deal with, she explained everything in detail and kept us up to date with everything that was going on. I must of emailed Alison numerous times and she replied to each one very quickly with the answers. You can truly put your faith in Alison as she will do the best for you. Alison is kind, informative and most definitely an asset to Catalyst. Really happy our journey was good due to Alison. Thank you

Z · 12 December 2020

★★★★★ 5/5

Trustpilot

Thank you Emerson for your support!

Emerson made my experience as a first-time buyer really good! I had to resubmit my application as a result of the constant changes we faced this year with the economy and fluctuation in mortgage rates. However, he was very supportive and kept me informed about what was required during the entire purchase process. Thank you for helping to make my dream of becoming a homeowner come true!

John · 4 December 2022

★★★★★ 5/5

Trustpilot

As a first-time homebuyer

As a first-time homebuyer, we had a very positive experience in our interactions with Emmanuel. From day one, Emmanuel, was knowledgeable, patient, and genuinely helpful. He walked us through the entire process, answered all our questions promptly (including all the questions we had around the finance side), and made sure we felt confident at every step.

Mohamed · 8 October 2025