Peabody Resale reviews in London

★★★★★ 2/5

Trustpilot

House meant to be ready in September…

House meant to be ready in September 2019. Didn’t move in until March 2020. Catalyst gave me a weeks notice to exchange after me waiting months and months for this to happen. I needed to get paperwork from myself and my sister from our solicitor and then back within 5 working days which was nearly impossible else our purchase would have been withdrawn. There was zero sway on extending this a couple of days even though we’d waited 4 months past the date you’d told us we’d be in by. This pressure to exchange (7 months after I paid the deposit) was awful on top of the fact myself and my two children had been living on my parents lounge floor for 5 months. Communication was very poor and nearly everyone I spoke to have a different excuse as to the huge completion delay. The house itself is lovely but there are many snags still needing fixing and we are living without street lights, play areas are incomplete, road surface still not laid, diggers going up and and the road make the house shake on a daily basis. The only bonus is that my experience was better than my neighbours who didn’t get to complete until May!

Eve · 1 June 2020

★★★★★ 5/5

Trustpilot

Great service

Great service, Ibrahim didn’t just helped with my enquiry but also explained to me mucb more about sharing buying etc, very happy with the customer service provided.

Okan · 30 May 2026

★★★★★ 1/5

Trustpilot

MANAGEMENT PACK

We are currently in the process of selling our flat. We are presently at the stage of receiving the management pack. We have been waiting for the pack for 4 months and are not getting any closer to obtaining said document.We have sent numerous emails highlighting the importance of the pack. My wife and I are now in fear of our seller withdrawing as its nearing our sellers expected date of completion. Peabody do not reply to emails, neither do they provide any assistance or updates. We are at a loss of what to do or who to contact. We are in desperate and urgent need of assistance!

Adem · 6 December 2024

★★★★★ 5/5

Trustpilot

Good sales people made our purchase stress free

My purchase went quickly and smoothly. I had an excellent sales person called Emmanuel Folivi. Emmanuel was very professional, trustworthy and efficient throughout. I would like also to commend sales person Stelios Koumi. Stelios was equally excellent and very helpful both to me and to my niece, who was also buying a property from Catalyst. Both Emmanuel and Stelios were very patient with us and managed to lessen the stress that buying a property brings to anyone.Thank you lads.

Madalena · 25 July 2020

★★★★★ 5/5

Trustpilot

A very smooth experience

Tracey was so helpful and responsive throughout the buying process. Even contactable on the weekends! She kept in good contact and helped nudge our solicitors along when we needed it. She answered all our questions and never made us feel like we were asking too much. A pleasure to work with! Also very grateful to her for securing us a good deal with incentives :) thank you!

Elin · 2 September 2022

★★★★★ 1/5

Trustpilot

Just an awful. Oxfordshire resident.

Just an awful group to deal with.Parking restrictions imposed with 0 consultation. Anti-social behaviour lead/co-ordinator needs a new job.Letters sent to residents by my area manager, with no email address or direct telephone number meaning residents have to go through main switchboard. Main switchboard is a joke, I've often been on hold for hours then they'll cut the line and make no attempt to call me back. Individual in the complaints team was useless, then she left. Her boss who took over in my complaint is just as bad. I'm still owed compensation (well over a year on!). There's no mechanism for contacting the board to raise complaints with them directly. They're shielded from the issues of residents. Service charges going up with no consultation and little explanation.I flew the nest and landed in a sewer, thanks Peabody!The ONLY good thing I can say about Peabody is the diligence and courtesy of K in the Post Sales Team. K, if you ever read this - thank you for being the only person I've communicated with at Peabody who's polite and gets things done quickly and properly. I'm in no doubt your talent and skill would be much better appreciated elsewhere. You didn’t give me a reference number.. so I can’t reply! PR.

P · 29 November 2024

★★★★★ 1/5

Trustpilot

Awful aftercare

Our whole experience with Catalyst has been appalling. From the beginning of the purchase process to the aftercare! In the sales office we initially dealt with AmyLee who was amazing, but was passed to Steve which is when our experience quickly went downhill. Our questions were never answered and we’d travel a distance to get documents etc. only to be told the next day he’d forgotten to give us something else. He even emailed someone else’s payslips and bank statements by accident instead of a form. Once in the house the aftercare has been appalling. There was masses of snagging to fix, and multiple of the same issues amongst many of the houses. These include - bathroom leaks resulting in the kitchen ceiling practically come down in many homes, damaged doors, floors, white goods, faulty garage doors and heating, to name just a small few. Aftercare wise we dealt with Kim and could never get any movement or response, and when we do it’s always by phone I assume to avoid anything being in writing. There was small movement when the aftercare manager was contacted. We were left with an outdoor leak for months before fixed which resulted in severely rotten floor. It seems once you’re in they completely disregard you. The stress has been unbelievable and ruined what should be an exciting time in our lives - had we known we never would have gone ahead with the purchase. I know from experience they ask for you to write a review early on in the process before you are aware of these problems which is why they are not accurate.

Georgia · 29 January 2020

★★★★★ 5/5

Trustpilot

Dear Catalyst

Dear Catalyst Me and my husband Saad want to say a huge thank you to all of the Catalyst team for the amazing experience we have had from the moment we picked our apartment till today receiving our keys. We are very pleased. We would like to Thank our main man Mr Steve who has been a great support and help. He has provided Us excellent customer service and been very helpful throughout the entire process Steve your a star and thank you for guiding us all the way and making this an easy process. Overall we surely are very happy customers & glad we came through Catalyst. Thanks Guys. Highly Recommend.10/10 Mr&Mrs Saad.

Saifa · 17 January 2020

★★★★★ 5/5

Trustpilot

Extremely happy to finally be the owner…

Extremely happy to finally be the owner of my first home. Even happier about the fact that i was assisted by Steve Puxley and Sara Gabb who were extremely helpful and friendly whilst striking the ideal balance between a personalized service and extremely high professional standards. Nothing seemed to be outside their remit and they responded to all questions always straight away. Steve was always in communication with me , solicitors and the mortgage advisers to make sure everything ran smoothly. I would highly recommend them without a shadow of doubt. Got my keys as promised before Christmas! Steve you are a star!

Dorota · 22 December 2019

★★★★★ 5/5

Trustpilot

Steve Puxley - grateful for his professionalism and help

Steve was very knowledgeable about the property when I did my viewing and subsequently he was very helpful through the buying (jncluding the conveyancing) process. As a first time buyer I was very grateful for Steve's assured professionalism and flexibility in the face of my many questions and frequent perplexity about what was happening during the byzantine flat buying process. Steve was instrumental in ensuring the process proceeded swiftly and smoothly and on a number of occasions went above and beyond to ensure I was a happy customer.

Richard · 13 December 2019

★★★★★ 5/5

Trustpilot

Steve Puxley provides an excellent…

Steve Puxley provides an excellent service. We felt like we are a priority at all times.Steve was in constant communication with myself and our mortgage advisers and made sure the ball kept rolling. It felt like nothing was any trouble. Everything ran really smoothly from selecting our property, arranging the right lender and then coordinating with solicitors on the completion process. Steve has always been polite, attentive and very approachable. He made the effort to put himself in our shoes a lot of the time and really try to know us as people rather than just 'sell a flat' this was not only comforting but goes to show what a down to earth person he is.We'r really happy with the level of service received and would recommend Steve Puxley and Catalyst team to anyone if you want an easy, efficient and honest service.Cheers!Mandeep and Satinder

Satinder · 1 December 2019

★★★★★ 1/5

Trustpilot

AVOID! Zero transparency

AVOID!they increase service charge in a sudden from 190 to 240 without any warning. If you email them asking for help, they will message back and say your record is not the same, that's it.and one people will call you how was our service in Peabody? wtf I don't even get any help besides asking me record is not the same.They overcharge and zero transparency. You will recevive a letter from Peabody offen said I have to charge xxx pound for xxx and leasehold does not have right to say anything. wtf of them doing.

ZION · 21 November 2024

★★★★★ 4/5

Trustpilot

Tracey Harvey outstanding service

If I will have to judge only New Build Sales Progression Team it will be definitely 0 Star, honestly a nightmare to deal with some of them, a huge lack of communication and you need to be really perseverant to deal with them.But luckily there was Mrs Tracey Harvey, absolutely fantastic, really helpful and always ready to support you in any issue even that one not regarding her department.She helped us a lot and I will always grateful for her.Been ignored for several days from some of her colleagues and when I been in touch with Tracey everything went smoothly and fixed!

L · 21 November 2024

★★★★★ 5/5

Trustpilot

From the moment we walked into the…

From the moment we walked into the office to view the property to deciding to reserve the property and all the way to completion Emmanuel Folivi has been so supportive. We had some delays with the paperwork and were worried we would loose the flat. However he has kept us in the loop all the way, calling with updates and making sure that we have everything in place to avoid delays. 1 week in the flat so far amazing 🙌🏻

Ana · 26 October 2019

★★★★★ 3/5

Trustpilot

Average ratings overall however 5 stars for Steve Puxley- SALES

I would like to start of with saying we have not had the easiest of times moving in... some of which could of been helped by catalyst. We originally were promised a parking space to then be let down later on after reservation fee was paid. (not to mention that they have not built enough parking to the flats and can not get permits for outside even though we are residents? This includes day passes!!)However during our difficulties throughout our process Steve Puxley has been nothing but a pleasure to us. Very helpful, worked out of his hours for us and seemed to always go above and beyond in other situations which could of very nearly let us down. He has always been polite, attentive and very approachable. Steve made the effort to put himself in our shoes a lot of the time and really try to know us as people rather than just 'sell a flat' this was not only comforting but goes to show what a down to earth person he is. Even after moving in he is still taking our calls and enquiries ! Big Thank you to him and the Sales Team.

Lucy · 30 September 2019

★★★★★ 3/5

Trustpilot

Catalyst 3/5 Steve puxley 10/10

Catalyst was a pleasure to work with, I have to give a three star because we was promised a flat with a parking space which after we started to do all the paper work we was told wasn’t actually available...how ever Steve puxley, was an absolute diamond to work with and he deserves 10/10 for how much he helped me and my partner through this very stressful time of our lives!! Catalyst should be very thankful they have someone like Steve On there team

Ashley · 29 September 2019

★★★★★ 5/5

Trustpilot

Catalyst have been no short of perfect…

Catalyst have been no short of perfect in regards to helping us buy our first home. We had a failed mortgage application which delayed everything and we were scared we would lose the house. Catalyst were unbelievably supportive and stuck by us. I'd like to thank Sylvana Conroy in particular for not only being so reassuring and helpful but also for being incredibly friendly. She made what could have been a stressful situation - as I was 8 months pregnant when we moved - very easy and stress free. Thank you Sylvana and all the Catalyst team!

Kate · 23 September 2019

★★★★★ 5/5

Trustpilot

James and Zara 56 Liddell Way

Our experience with Catalyst has been excellent overall. Sarah Gabb looked after us from the very start and was enthusiastic, friendly and helpful! She answered all of our questions and checked everything thoroughly and was a pleasure to deal with. Although we had some confusion before completing the team were all excellent and so efficient in getting the issue resolved for us quickly. They kept us informed every step of the way. Selina was excellent with her communication from head office and her efficieny and speed with correspondence. Massive thanks to Sarah, Selina and Steve they were the three people we dealt with the most and they are all great people and excellent professionals.We would definitely use Catalsyt again and know they will be just as brilliant with their after sale service.

James · 21 September 2019

★★★★★ 5/5

Trustpilot

The staff were very friendly and informative

The staff were very friendly and informative. The offices were very clean and modern, and it was great to speak to them about buying a new home. I would definitely recommend them to others. Kind regards, Mr Khalid Khan FCCA

Khalid · 3 February 2026

★★★★★ 1/5

Trustpilot

Great sales people rubbish service people

Buying property great. Their spot on responsive attentive and will be with every step of the way, until they have your money that is. I bought my home 4 years ago - new build. The day we moved in it rained and the place leaked so badly all the electrics blew out. But to be fair Catalyst were on the ball. 4 years later and leak 4, no such luck. Reported leaking roof and was told that this was urgent so I’d have a call within 24 to 48 hours. A week later when I hadn’t heard I call again. This time I was told it wasn’t urgent - I couldn’t be urgent as so many properties have leaks. He agree to chase and assured me someone would be in touch in the next few days. Countless e mails and calls I eventually received a call. “We’re in the area can we come look at your roof”. I was in work so asked if we could do the following day. I was told no but someone would call the next time they were in the area. Seems catalyst haven’t heard of booked appointments. Another week another call. We’re in the area tomorrow can we come see the roof. As we’re now 5/6 weeks in I agree and ask for the following morning off. The following day a guy turns up takes one look and says how old is this property. 4 years I say. Sorry he says we can’t touch this. It’s still under builders guarantee. You’ll have to start again. Next day I get a call from customer service - a joke if ever I heard one. We’re just calling to confirm that you’re issues has now been resolved!!I’m back to waiting and my roof is still leaking. Great pre sales service- then your dropped like a hot stone. Don’t take my word for it check out Catalyst Complaints page on FacebookUpdate. After the comment below from Catalyst I was contacted. But nothing happened. Catalyst are waiting for someone else and they don’t want to talk to me. Catalyst told me on the phone that my use of social media to highlight my issues is not helpful and I need to stop. You might read into that we won’t help you unless you stop complaining about the fact that we are not helping you. Seriously this is the worst company ever. Don’t buy the after sales is shocking

Joe · 18 September 2019

★★★★★ 5/5

Trustpilot

Rutherford Fields

Rutherford Fields. I would like to say a massive thankyou to the sales team at Rutherfield Fields who have made the whole experience of buying my house so easy and pleasurable. They have been exceptional in there customer service and professionalism. I initially dealt with Steve Spelman when I expressed an interest in buying a new property. Then started dealing with Sarah Gabb, throughout my whole purchase. She has been amazing and a real credit to Catalyst. Her excellent customer service and professional attitude is second to none. Throughout the course of purchasing my property. She has provided me with regular and concise updates, been in contact every time I have an enquiry. She has made the whole experience of purcashing a new property easy and taken the worry away from potentially a stressful situation. Even now she is now not based at Rutherford Fields, huge loss to this site and to any future buyers. She has still been on hand and replied and tried to help me with things that have come up after my completion. Many thanks again Sarah. RegardsDave White.

Dave · 15 September 2019

★★★★★ 4/5

Trustpilot

Rutherford Fields - Leighton buzzard

Sarah Gabb, Steve Spelman and Kay were extremely helpful from start to finish. This was our first house buying experience and it has been fairly seamless with no major hiccups. The houses in Rutherford Fields sell themselves as they are high quality, really well planned houses. Our only issue has been maybe where information on the property specs wasnt relayed properly between sales team and catalyst itself. However the Sarah Gabb worked hard to rectify any issues we had. Steve Spelman has also been very helpful with the many phone conversations we've had, always seems happy to help us where he can. The aftercare experience has been good so far l, with the minimal issues we have found with our house. Overall we are very happy and thrilled with our new home.

Luke · 15 September 2019

★★★★★ 5/5

Trustpilot

Professional services from the sale team

We would like to say thank you to Steve Puxley and Sylvana Conroy in making the buying process of our home easy and simple. Throughout the process they both proved to be helpful, polite and professional.In regards to any queries we had they both answered our questions promptly and offered advice as to what steps we need to take further to complete the sale.We would recommend Catalyst in the future even though we currently have some minor issues with our flat , which again Steve is trying to help and support us to resolve them.Thank you .

SC · 13 September 2019

★★★★★ 5/5

Trustpilot

Ibrahim was most helpful

Ibrahim was friendly, knowledgeable and very helpful

Alexandra · 16 September 2025