Peabody Resale reviews in London

★★★★★ 5/5

Trustpilot

Great customer service from Catalyst

After finding the new development online, we contacted the main office who were very friendly and helpful in putting us in the right direction. We then dealt directly with Steven Spellman and Sarah Gabb who were beyond helpful. There was always someone to speak to and they made the whole process as smooth sailing as possible. The quality of this developments is outstanding. My family and I are so pleased with the service we received.

Shabba · 17 June 2019

★★★★★ 4/5

Trustpilot

The team are very helpful

The team are very helpful, patience professional and ready to help. They work as a team, and well informed.

Bernadeth · 4 June 2026

★★★★★ 5/5

Trustpilot

Shared ownership

The paperwork to access a viewing for shared ownership is certainly burdensome and stressful. Tracey Harvey gave us great support during it. The viewing was amazing and she knew how to help us verbalise what exactly we were looking for. Hoping the deal will go through shortly.

Ernesto · 9 October 2025

★★★★★ 4/5

Trustpilot

Overall a positive experience

Ellis Cruise has been very helpful, and quick to respond when we had questions, and he did a good job of keeping us up to date throughout the process. We did find there was considerable pressure and lack of understanding from people above Ellis when a situation arose that was outside of our control, but we've overall had a positive experience, and the flat itself looks lovely.

Alex · 17 July 2021

★★★★★ 5/5

Trustpilot

Thank you Tracey!

Brilliant experience and we can’t thank Tracey Harvey enough for all her support and guidance throughout. Nothing was ever too much trouble and she made sure everything went as smoothly as possible! We are thrilled with our new home and the service provided. THANK YOU!

Eleanor · 15 November 2023

★★★★★ 5/5

Trustpilot

Laura is very professional and…

Laura is very professional and knowledgeable. I have lived here since July and Laura arrived in October, but since she has been here there has been continuity and it's nice to have such a friendly and helpful person to turn to. Laura has helped me if I've had any queries relating to customer care and helped me with my utilities. She is an asset to Catalyst and Kite Meadows.

Daniel · 10 January 2021

★★★★★ 1/5

Trustpilot

Unexplainable delays

It’s been nearly three months since a management pack was requested by the seller of a flat we are trying to purchase. Despite chasing, assurances that the pack will be shared by a certain timeframe, we are still waiting amidst uncertainty and are now technically without a home as our current lease has ended and our purchase has been delayed by over a month. Really disappointed and feeling helpless at this point without any resolution in sight.

MS · 28 August 2024

★★★★★ 1/5

Trustpilot

Disappointing!

I was interested in buying a flat and filled all necessary applications. I went for a viewing and I was willing to go ahead with the buy. As I didn’t get any response from Peabody I decided to call them. When I called them I was told to wait for them to call me back. As that siding happen I called them again after about two weeks. This time again I was asked to leave my details and wait for a call back. Again nobody called me back and the flat I wanted to buy was eventually sold.

Luke · 5 July 2024

★★★★★ 5/5

Trustpilot

I’ve had an excellent experience going…

I’ve had an excellent experience going through the process of buying thanks to Emerson Souza. He’s been very responsive and helpful throughout the whole process and has kept me informed and answered all my questions! Thanks very much!

Lori · 12 March 2024

★★★★★ 5/5

Trustpilot

Tracey was very helpful every step of…

Tracey was very helpful every step of the way when buying my first home with Peabody. I could call her and speak with her at times that were appropriate for me and she was very accommodating. Thank you again for getting it all over the line.

Hannah · 4 September 2023

★★★★★ 1/5

Trustpilot

Countless delays and hardly as much as an apology

Nearly in November now and the roof I reported as leaking in August is still not repaired. But I’m told someone will be out in the 14 November to assess provided I take the day off work of course. This will be the 3rd visit to assess All I can say buy from this company and you best hope you have no after sales problems because there’s no after sales service.

Joe · 27 October 2019

★★★★★ 5/5

Trustpilot

Emerson + Team are Superb

Since we first viewed the property a year ago, then moved in and begun living in 'The Scene', Emerson and the team have been fantastic. Always willing to help and provide information / guidance, going above and beyond what we expected. It has been a pleasure going through this process with him and Peabody so far

Liam · 7 October 2022

★★★★★ 5/5

Trustpilot

Thank you Ifrah and Deken

We would like to take a moment to express our sincere gratitude to Ifrah and Deken for their exceptional support throughout our house-buying journey.

Margarida · 4 April 2026

★★★★★ 1/5

Trustpilot

Do not buy any property with Peabody

When we were sold the apartment it was mentioned it will be private rents on first 2 floors. After we moved in we found out it is not private. Unfortunately some of these tenants have caused major issues in the building: drugs, armed police attending the building, loud music, kids out of control, damage to the building, etc.The building management didn't solve any of these issues and in general communication with them is very bad. We had 3 managers in past 3 years and for last 6 months we have none.

Farid · 21 June 2024

★★★★★ 5/5

Trustpilot

Moved in at the folium in muswell hill

Moved in at the folium in muswell hill. Home is pretty good apart from some small technical issues.Only major issue had been the long delay (about a year). But the local staff we've dealt with have all been very good and courteous throughout. Overall we're happy and content to have a new home in our local area.

Ha · 20 August 2022

★★★★★ 5/5

Trustpilot

Catalyst Homes have been absolutely amazing in particular David Hawes

Catalyst Homes have been absolutely amazing to deal with from start to finish. David Hawes in particular answered all our questions and explained everything in full. This was a first home so we appreciated someone who spent plenty of time to talk us through everything. If we had any problems they done all they could to Taylor the purchase to our needs. Definitely recommend Catalyst to anyone buying a first home.

Joe · 6 August 2019

★★★★★ 5/5

Trustpilot

Joseph from Peabody

Joseph went out of his way to show us a new apartment so give us an idea of what ours will be like! He’s very well-read regarding housing, mortgages, and all the trade!I would highly recommend him!

Ryan · 7 March 2024

★★★★★ 5/5

Trustpilot

Thank you Laura for being so professional

My son and I visited Kite Meadows in Princes Risborough and were greeted by Catalyst representative Laura Shellard who was extremely pleasant and helpful in showing us the two show houses and was open to all the questions we had. My son reserved a house and Laura has been very professional in making sure that the sale and the purchase to go smoothly. Thank you Laura.

Ziba · 14 January 2021

★★★★★ 5/5

Trustpilot

I had a great experience with Catalyst…

I had a great experience with Catalyst from start to finish. Alison supported me getting on the property ladder and she could not have been more helpful. This was a completely new process to me but Alison made it seamless and supported me very well. Very responsive and very clear. Really pleased with my new home and how Catalyst and Alison made this possible. Thank you.

Alex · 4 January 2021

★★★★★ 5/5

Trustpilot

5 stars

Smooth experience which took under 2 months and Rosie from the sales team was wonderful - accommodating and always quick to answer. Thank you!

Helena · 26 March 2026

★★★★★ 5/5

Trustpilot

Laura Shellard

Laura Shellard - Laura at Kite Meadow Princes Risborough was really helpful polite and professional. I would definitely recommend a visit to Kite Meadow to look at the beautiful houses and meet Laura who was able to answer all of my questions and has made the whole process a lot easier than I thought it was going to be.I would definitely recommend a visitSarah Hanson

Bella · 2 March 2021

★★★★★ 5/5

Trustpilot

Thank you Kirstie

We are just at the start of our home buying journey, as first time buyers this is all very new to us, but Kirstie has been amazing - your customer service, knowledge and friendly approach has given us the confidence that this will be a positive experience. Thank you Kirstie!

Fiona · 8 March 2023

★★★★★ 5/5

Trustpilot

Ibrahim was delightfully attentive and…

Ibrahim was delightfully attentive and patient. Although he could not confirm the exact viewing I really wanted as it was not available, he did look up alternatives and booked me in for one. I will visit the proper on the allotted day but will keep looking for an opening for the development I really want.

Abiodun · 11 August 2022

★★★★★ 5/5

Trustpilot

Tasnia at KEWB was amazing throughout…

Tasnia at KEWB was amazing throughout our viewing and buying experience. Incredibly knowledgeable and down to earth.

Ben · 9 May 2026