Trusted Agent profile · London
★★★★★
783 reviews across 1 platform
Albion House, 20 Queen Elizabeth Street, London, SE1 2RJ, SE1 2RJ
Peabody's office in London, at Albion House, is rated 4.4 out of 5 across 783 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Peabody Resale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI have only good things to say about my…
I have only good things to say about my experience with Becky and Tracy at Oval Village. Thank you for everything
Hi Steven, thank you for sharing your feedback. We’re pleased Tracey and Becky could provide you with a professional and positive experience. We will pass on your feedback.
5/5
TrustpilotFantastic service!
We dealt with Steve at Kite meadows Princes Risborough. From the get go he was very informative and incredibly helpful in helping us secure a property. He was always there to answer any of our questions and as first time buyers he put us at ease with the process. Thank you Steve!
Thank you for your kind words, Ben! We will be sure to pass these on to Steve and the rest of the team. We hope you enjoy your new home!
5/5
TrustpilotSo far it's been brilliant
So far it's been brilliant. I would like to thank Laura and Charlotte for their help so far in my recent purchase in Newman Place. They both have been welcoming and informative at every stage. I'm about half way through the process and so far it has not been very stressful and I hope the rest of this journey matches the start.
Hi Tony, we’re so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
5/5
TrustpilotStel has been such a great help for us…
Stel has been such a great help for us from day 1. Got our reply back from him as soon as he was available both on email and phone call. When I was struggling with the forms and other stuffs he was always available to provide us help. Will recommend him highly. Great work and thank you for everything Stel.
Hi Saroj, we’re so glad you're having a positive experience with Catalyst and we will be sure to pass your feedback on to Stel and the team!
5/5
TrustpilotBuying Flat | Mansion Square
It was a pleasure to work with Tracey Harvey and her team. Very responsive and accommodating, helped a lot to make the process as quick, as efficient and as smooth as possible, to help us to buy our flat
Thank you for your positive review. We will be sure to share this with Tracey. She'll be happy to hear this lovely feedback. We wish you luck in your new home.
4/5
TrustpilotA big thank you to Emerson Souza
It’s been a pleasure getting to know Emerson Souza at Peabody. He helped make the moving process into my new apartment at The Scene Hendrix Court very smooth and stress free. Without his guidance and support the process would not have been as enjoyable and easy. A big thank you to Emerson! Cheers ✌️
Hi Balwant, Thanks for sending us this great feedback and glad your happy in your new home at The Scene! We will pass on your comments to Emerson.Hope you have a wonderful day!
3/5
TrustpilotI recently had a telephone conversation…
I recently had a telephone conversation with Ibrahim from Peabody Sales and I was very impressed with the level of service provided.
Hi Daniel, thank you for sharing your feedback. We’re pleased Ibrahim could provide you with a professional and positive experience. We will pass on your feedback.
1/5
TrustpilotCatclyst to Peabody, big scam and will cost you a lot of money after you move in
Purchased my shared ownership 4 bed house through Catalyst. The sales ladies were very nice and professional tbh. Initally I left a good review. I remember their recommended mortgage specialist playing around with the service charge, as in reducing it on the spreadsheet, when trying to get approval for affordibilty. It's been 18 months now from when I moved in. I have had an OK experice with maintenence issues, although when it is really windy, my 3 story house shakes. My father-in-law who is a builder said to get Catalyst/Peabody to have a structural engineer come in and look at the foundations. I requested this almost 3 months ago and no reply. Biggest issue is that the monthly service charge went up from £6 in the first year to around £65 second year and now they are trying to raise it to above £160 per month. The rent has gone up every year by just under 10%. This was supposed to be affordable housing but many residents on my block are in fear of having to sell up because they can't afford it.If you see Peabody or Catalyst or anything to do with Shared Ownership, stay well away.
Hi Subi, we’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Charli and Laura!
5/5
TrustpilotAmazing experience with Peabody thanks to Kirstie
My experience with Peabody's shared ownership scheme was nothing short of exceptional, Especially with the help of Kirstie.From the get go, she demonstrated unparalleled commitment, going above and beyond to ensure our needs were not only met but exceeded.Throughout the entire process, she guided us with expertise and patience. Her willingness to address our concerns and answer our questions reassured us at every step.What truly set her apart was her genuine care and dedication for our well-being which truly exceeded our expectations. She made the whole process smooth and enjoyable and for that we are so grateful.
We appreciate this feedback - thank you! It's great to hear Kirstie and the team were there to help you through the process. She will be pleased to hear this feedback. Enjoy your new home!
5/5
TrustpilotAmazing experience with Deken
Our experience with Deken from Peabody was 5 stars! From the get go he was knowledgeable, helpful, attentive and really proactive. From showing us around to accommodate to all the setbacks that come with acquiring a property, he was patient and supportive at every stage, keeping us up to date and checking in regularly. He made a stressful process much better by being an absolute legend! Thank you so much for the whole experience 🙏
Thank you for your kind words. We are so pleased Deken could provide you with a great buying experience. They will be delighted to hear your feedback. Enjoy your new home.
5/5
TrustpilotIn Search of a New Home!
IIona who showed me around (today) was excellent. Very straightforward.
Hi, thank you for sharing your feedback. We’re pleased IIona could provide you with a professional and positive experience. We will pass on your feedback.
5/5
TrustpilotI’ve just completed on my brand new…
I’ve just completed on my brand new home and couldn’t be happier. Charli has been amazing throughout the whole process and supported me every step of the way. Thank you for everything!
We appreciate this feedback - thank you! We are happy to hear Charli was able to help you through the process. Charli will be pleased to hear this feedback. Enjoy your new home!
5/5
TrustpilotDaniel Ababio .
Daniel Ababio .. has been so helpful Firstly the fact that he actually answered my email was amazing. As normally just get ignored . Daniel was polite friendly and most helpful in sorting out my issue .
Thank you so much for your kind words. We will pass them on to Daniel, who will be pleased to hear your feedback.
1/5
TrustpilotNEW REVIEW
Unfortunately had to delete my previous review which was written about the Catalyst sales team. They were incredible to get us in the house but unfortunately since then it has been an absolute s**t show.I would strongly urge anyone considering a shared ownership property with Peabody to stay away! We have had nothing but problems with our house and trying to get hold of anyone seems impossible, when you do get through on the phone eventually the line just 'dies'. I have had a huge whole in my 3 year old sons bedroom ceiling now for over 3 months, written 2 formal complaints, received an automated email that I would receive a response within 10 days yet 2 months later- no response. On top of the absolutely awful service we receive from Peabody we finally did have some communication from them! Just to let us know our rent & service charge would be going up by £180 per month!!!!! Absolutely disgusting & we will be looking to leave the house at the earliest opportunity. The letter stated building insurance has gone up hence the increase- well I'm not surprised with the state of houses! 2 year snagging list? Yeah right- if you can get through to them!
Hi NMF, We are sorry to see this review and to hear your frustrations. We have shared this with our New Homes Customer Care team who can help. They need further details from you so please email them at NHCC@peabody.org.uk and they will assist.
5/5
TrustpilotGreat service from Joseph
Joseph was a great help he never once left me wondering what is happening if I asked a question or sent an email he would respond in minutes. Even though he is no longer at site he has continued to be my go to person and never passed me to someone else,he really did put me at ease. Thank you
Hi Jords, we’re so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to Joseph. Thank you!
1/5
TrustpilotDisappointing Experience with Mis-Sold…
Disappointing Experience with Mis-Sold Property and The Worst Customer Service. I recently purchased a property from Peabody and have been extremely disappointed with my experience. The property was advertised with amenities that were missing upon moving in, and attempts to communicate these concerns have been met with silence. The customer service is non-existent, and there seems to be no way to formally address complaints or faults with the property. Additionally, a majority of the doors in the new build property are not locking properly, posing a significant security risk. Overall, the lack of communication, misrepresentation of amenities, and poor customer service have made this a thoroughly unpleasant experience.
Hi Mila, We are sorry to see this feedback and understand your frustrations. We can confirm that remedial work to rectify the issues you raise is nearing completion. Our team have been providing regular updates but you can reach out to us at enquiries@Peabodynewhomes.co.uk or 0300 123 2456 for a further update on progress. Again, we apologise for any inconvenience.
5/5
TrustpilotAmazing experience!
Where do I start... Joseph is amazing! So understanding and patient with any issues that may arise throughout the whole process.House demo was great too… really helped to understand the working of the house and the features. And I have to say Ren & Sami are great in the after sales team.
Thank you so much for your lovely review, Garry! We'll be sure to pass your comments onto the team. We hope you enjoy your new home!
5/5
TrustpilotSwift process towards my first property
The process was explained and `I was supported with and questions.
Hi William, thank you for sharing your feedback. We’re pleased the team could provide you with a professional and positive experience. We will pass on your feedback.
5/5
TrustpilotI wanted to take a moment to express my…
I wanted to take a moment to express my sincere appreciation for Gabriella exceptional professionalism and helpfulness throughout the process of securing our new home.Despite the unforeseen build delays that were beyond her control, her dedication to keeping us promptly updated did not go unnoticed. Gabriella’s commitment to ensuring a smooth transition and her proactive approach to addressing any issues that arose were truly commendable.Gabriella’s efforts have undoubtedly made a significant difference in our overall experience. We are grateful to have had the opportunity to work with someone as competent and dependable as her.Many ThanksJ.S
Thank you for your kind words. We are so pleased Gabriella could help you. She will be pleased to hear your feedback. Enjoy your new home.
5/5
TrustpilotVery helpful call when I was finally…
Very helpful call when I was finally able to get put through to the right team!
Hi Lisa, thank you for sharing your feedback. We’re pleased the team could provide you with a professional and positive experience. We will pass on your feedback.
5/5
TrustpilotThe Switch Wimbledon
As a first time buyer I thought the whole process would be stressful. The team at The Switch Wimbledon made the whole process easy ,Keeping me informed with updates help support and advice. They were with every step of the way. A Big Thank you to all the team at The Switch Wimbledon
Hi there.. We’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to the team!
5/5
TrustpilotRichard at Higgs Yard was a great help…
Richard at Higgs Yard was a great help from start to finish, and made the buying experience much less daunting than I orginally anticipated. Hats off to him and the team!
Hi Eoin, We're so glad that Richard could be so supportive. Congratulations on your new home and thank you for your kind words.
5/5
TrustpilotAmazing Service
Joseph, Abigail and Krissy made it very easy for me to get my first home. They have been very professional and helpful throughout the process and I could not have asked for anything more. I would highly recommend the team at The Lanes development. Great bunch of people who provide an excellent service.
Hi Jay.. We’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Joesph, Abigail, Krissy and the team!
5/5
TrustpilotThis was a potentially daunting process…
This was a potentially daunting process however Thank you Stefan for ensuring things ran smoothly and I now have my new home. Stefan has been highly professional whilst at the same time addressing and solving any minor queries I had. All in all my experience was 5 star!
Thank you for your kind words, Wendy! We will be sure to pass these on to the team. We hope you enjoy your new home!
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Tell us what you need and we'll put you in touch. Peabody Resale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
