Peabody Resale reviews in London

★★★★★ 5/5

Trustpilot

Fantastic engagement with everyone involved

Emerson and Brogan were fantastic at all stages through the process. Brogan was extremely helpful in my initial inquiries, giving me all the information I was asking for. When she wasn't able to answer immediately, she was always able to find the answer. Emerson was friendly and personable, and always accommodating. Emerson was truly helping me purchase a home, and not simply selling me a floor plan. He was able to help negotiate the final details and ultimately led to a purchase.The great experience has extended to the 'new home' team as as well, where both Nike and Ema have extremely helpful in smoothing over the little snags and sorting out any problems that inevitably happen when you move in.

Matt · 24 July 2022

★★★★★ 5/5

Trustpilot

Emerson was a joy to work with

Emerson was a joy to work with. He showed great personal care in helping us choose a flat that would work for our needs, and followed up with diligence throughout the acquisition. We never felt pressured nor a disturbance to him despite the many questions we asked. He helped us feel secure about our decision. After the sale, Emerson continues to assist us with our questions and concerns, ensuring that we are happy with our flat. We are truly grateful for his service. Great thanks to Steven too!

Io · 24 July 2022

★★★★★ 5/5

Trustpilot

Right first time wit Peabody 😁

First company actually on my way that knew what they talking about before Peabody we were dealing with 2-3 different companies and confusion they were bringing to our home search was unbearable

Tomasz · 2 July 2026

★★★★★ 5/5

Trustpilot

Second Visit to KEWB, TW8

This would be my second time in the same development, KEWB, Kewbridge, TW8. It looked better than the first time, since last year was still under construction. It was nice to see the ready-to-move-in project.

Sarah · 10 June 2026

★★★★★ 5/5

Trustpilot

We’ve had a great experience with this…

We’ve had a great experience with this company purchasing our first home with them! Thanks to Charli who was our point of contact throughout the process. She’s kept us highly informed and up to date over the months and always happy to answer any questions - quickly and efficiently! We look forward to getting our keys tomorrow!!

Natasha · 27 March 2024

★★★★★ 5/5

Trustpilot

Charli & Laura a big thank you 🙏🏽 for…

Charli & Laura a big thank you 🙏🏽 for everything you’ve done from initial enquiries to after sales. Both the sales reps in my opinion have gone that extra step to make sure the whole process went smoothly. I’m coming up to my first month in my new flat and apart from a few snags I couldn’t be happier. And personally I think I’ve got one of the best views on this development, thank you Laura. Mel

Mel · 30 August 2022

★★★★★ 1/5

Trustpilot

Stay away from Catalyst.

I purchased a Shared Ownership property in August 2020. Upon completion and handover I faced many problems including a new build home being covered in dust (no clean) - blocked bathroom sink, cosmetic damage including scratches to floorboards and wardrobe mirror in master bedroom, incorrect fitted pendant lights, spotlights popping out sporadically, leaking kitchen sink as part was fitted incorrectly and heating working sporadically, some of these issues have been rectified, whilst some are still ongoing - but the most recent and severe issue was a leak in the bathroom, the bathroom was flooded and caused damage to tiling, skirting board and the floors under the tiling - I called Catalyst, who said they would not send a plumber as although I have lived in the property for under 2 years the warranty expired in July 2021. I was advised they would provide a water drop so that I would be able to flush the toilet, drink and cook. This was later refused by the duty manager, I submitted a complaint on the website on 01/01/2022 as per the Catalyst procedure and never heard back from Catalyst apart from to say the complaint would be dealt with by someone called Nida, who in turn never contacted me once. I have called and left several messages since my original complaint on 01/01/2022 and have never heard back even though I had requested the complaint be escalated to a a manager.I have had to face cost of repairs myself and was left without water for 3 days - a huge water bill I have had to pay for myself (as the leak was initially reported in September 2021 with the major leak/flooding happening on 01/01/2022). The customer experience with Catalyst is extremely poor and I would recommend avoiding purchasing a property through Catalyst at all costs.

Nisha · 24 March 2022

★★★★★ 5/5

Trustpilot

Excellent Service

Excellent Service Me and my partner are new to purchasing a property, we have been looking to obtain our first home, the service and the professionalism we have received from Laura and Charli has been excellent. As you can imagine I’ve had lots of questions I needed to ask and Charli has always been friendly and so helpful, I never have to wait long to get a response, she walks me through the process step by step. Laura and Charli are a credit to the company.

Rob · 21 March 2022

★★★★★ 5/5

Trustpilot

Very professional service.

We have been trying for years to buy our first house,we were going through the house search and found Newman place on the market. We called catalyst and we feel so so lucky and honoured that we met Laura and Charli . We are first time buyers and wasnt 100% how the whole system works, also was going through a roller coaster of emotions,stress, excitement. But Charli and Laura took care of us throughout. They were very understanding, friendly yet professional. Made things look very positive and achievable. Charli and Laura were always ALWAYS there to help and guide us. Them both definitely are great Ambassadors for your company and one of the reasons we chose catalyst. I'd definitely recommend people to go to the newman place,oxford for a great service . Thankyou so much Charli and Laura for your Hardwork, Amazing Service and Genuine Friendly approach towards us. Keep up the good works . Kind regards Stan & Huma

Huma · 21 March 2022

★★★★★ 5/5

Trustpilot

Effective communication and friendly staff

The experience of purchasing a shared ownership flat is overall great with Peabody, thanks to the effective communication of their staff, Deken and Ifrah. They always reply to emails very fast and have been patient and clear when asking to clarify some issues.

Lily · 2 April 2026

★★★★★ 5/5

Trustpilot

Tracey and Emerson are AMAZING

Thank you to both Tracey and Emerson for helping us purchase our flat! Tracey was always a phone call away to help with anything we needed and was really attentive with our requests. We felt she was very much 'on our side' and really cared about the outcome of our offer/our buying process. Emerson was very genuine and even stayed later that day for us to collect the keys. Great experience from both!

Amelia · 30 December 2022

★★★★★ 5/5

Trustpilot

First Time Buyer Excellent Customer Service.

As a single first time buyer I purchased my property in Arro, Southall back in October 2021. I must commend Sales executive Arisha who provided excellent customer service in the buying process. The whole compressive process was made relatively simple in the step by step procedure to buy a shared ownership property. And any issues in the conveyance process that arose Arisha was on hand to help and to be in good communication with the solicitors. Also I would like to thank Stefan in the Arro Sales office who was helpful with issues after I moved in my apartment. Altogether I’m happy with my Catalyst new build home. I rate excellent. And also my choice of location is good.

Surinder · 17 February 2022

★★★★★ 5/5

Trustpilot

Best Customer Service Experience

We have received the best customer experience from Peabody and have felt fully supported throughout the process of buying our new home. Kirstie was very patient and explained everything, she was happy to reiterate information and always responded to any emails or calls efficiently. She is extremely knowledgeable and has been amazing throughout, we cannot thank her enough for all her help, support, and guidance, we really appreciate it.

Abi · 21 April 2023

★★★★★ 1/5

Trustpilot

Cheap construction , full of defects no aftercare ...run just run and dont look back again

I bought a flat from Catalyst in March. it is built as cheapest and lowest quality possible. I mean I've never seen such ignorance in entirety of my life. I categorised each part of experience : 1- Sales : Disaster , there was nobody to come to the flats while I was viewing to explain things. They acted like we dont care whether you buy it or not. Also they mentioned that the land is private and then I noticed it's not and used for NHS employees and patients to smoke. Also they recommended a conveyancer (which needs an its own review on how bad they were/are) and they managed to write the contact email incorrectly in the reservation form and therefore the sales process was postponed after help to buy and mortgage approved as it went to the wrong email. Also once the price was given incorrectly and we had to change the reservation form to fix it. 2- Delivery : When I got a flat noticed that there is a fault with electricity meter and I was left with a new flat with no electricity . they only called to British Gas(electricity provider) and in their eyes they had the perfect delivery. I ended up having no electricity for 4 days and had to stay hours in a dark flat until an engineer to arrive after 4 day. Amazingly they did the training about flat while nothing was working due to lack of electricity like customer safety is not that important matter . I mean they had their money and the rest was my fault.Another issue was that , the block did have BT sockets for internet but the other side of cabling was loose and not connected to anywhere. Found out they did not connect any cable to the block for the internet. It took me 5 months to get the cabling connected. Also Intercom was connected to a different flat.Meters were registered to wrong flat 3- After care : It technically doesn't exist. Another sales technique they use is to say they offer a one year warranty but we get there in a separate topic. So I tried to contact after care multiple times , once I was on call and the lady with absolute ignorance said her system is down go and raise it over the website while I did not have internet. anyway I managed to contact aftercare team after multiple tries and reported issues , and after 3 months I managed to book a repair man to visit. for these issues : a. Balcony door was not (and has not ) sealed and variety of insects are managing to enter the flat . b. bathroom door hitting the floor when it has to be closed as it was installed incorrectly. c. Bathroom was not sealed properly and it could have caused water damage. 4- The repair man visit : The repair man arrived with injured hand ( I wasn't aware of that) and managed to fix the bathroom seal properly. then he tried to fix the door. He removed the door and started sawing the door ! as he had injured hand ,he dropped the door on the parquets and since then every time I walk it makes a loud squeaky noise as they are not fitted properly . Also his hand started to bleeding and I noticed that the bathroom door was full of blood.But thankfully he cleaned it with a piece of tissue. Unfortunately I noticed pink dots on the door and in that time I couldn't imagine they are bloods and starting cleaning it with my hand! I still cannot forget this and still thinking about what diseases can be transferred by blood contact. Amazingly later one person called to see if the repair was good and whether he acted based on corona virus guidelines . I was thinking about hepatitis or HIV in that time and mentioned I'm not sure if Corona can transfer via blood.anyway later learnt that the issue could have been fixed by reinstalling the door properly and sawing wasnt require. the bathroom door stills hits the floor. The last thing I requested to fix was the balcony door , they decided to put hot glue in there but it looks like it wasn't very effective.later I sent a window that showing wind flow from window structure and Catalyst ignored it . 5- Built quality : Walls are paper thin and you can hear every foot step the neighbours doing on the top floor. After complaining they sent me the noise insulation test that it requires the minimum requirement by government and therefore there is nothing I can do about it. Other issues are : The balcony has a air gap on the floor which leads ants and other insects to enter the flat. Also recently learnt that phone sockets are there but they are not connected anywhere. When use the facet , water starts dropping behind the wall, Flooring noises (video sent & got ignored etc etc (No more space to list)Complaint Process : I spent my time to write the issues and after two months , nothing is done. I just wasted my time. Eventually they are sending an electrician to fix issues that are not related to electricity. In summary , do not buy from Catalyst as they have lots defects, not customer care , sales provide false information and you stuck with tonnes of issues.

Mehdi · 20 January 2022

★★★★★ 5/5

Trustpilot

Kirstie and Joseph from The Lanes made…

Kirstie and Joseph from The Lanes made our buying process smooth and easy. From first meeting, through reservation and completion we were updated and provided with information. They were professional but the same time kind and friendly. The service was exeptional and we felt happy to buy our first home with Catalyst The Lanes. We would definitely recommend them to anyone who is looking to purchase their dream home!

Sylwia · 31 March 2023

★★★★★ 5/5

Trustpilot

Catalyst at Oxford

Having viewed the properties in Oxford, I was sadly informed that the current and next release was sold out. I was offered a place on the waiting list, which I took, to be honest I thought this would be the last I would hear from them.However Laura and Charli, kept me informed on a regular basis, were always informative when I called for more information. Then, in a triumphant finale, called me to say that a property had become avaialable.I can only say my experience with Catalyst has been a good one.Thanks you Laura and Charli.

Paul · 29 December 2021

★★★★★ 5/5

Trustpilot

Tracey was a fantastic

Tracey was incredibly informative and helpful all the way through the entire buying process and enabling the flexibility I needed while I sold a property. She's a fantastic, straight-talking sales advisor: a refreshing change from the norm, Tracey gives you the facts, not what you want to hear - which I very much appreciated.

Craig · 31 March 2024

★★★★★ 1/5

Trustpilot

Avoid Peabody do not buy a home with them!

Since moving into our new-build home in 2015, we’ve experienced years of poor management, unresolved repairs, escalating service charges and an incredibly frustrating lack of accountability.

Katie · 18 July 2026

★★★★★ 5/5

Trustpilot

NEWMAN PLACE OXFORD (CHARLI & LAURA)

We (KUDRAT & SHAHBANO) would like to thank Catalyst for giving us the opportunity to fulfil our dream of a suitable home for us, through the SHARED ownership scheme. Since the first few plots were released we have been able to clear our questions and queries through Charli Parsons & Laura (Oxford). They have been extremely helpful and has great interpersonal skills. Their impeccable knowledge has helped us to understand the procedure easily. Charli Parsons had also clarified one of our major doubts and concerns recently, which aroused through mortgage advisor. I would also like to add the patience and approach she has reflected in our circumstances is commendable while making our Life time decision to go ahead with the process. I would highly recommend them and thank Catalyst once again.

Kudrat · 16 October 2021

★★★★★ 5/5

Trustpilot

On our side from day one

I have nothing but praise for Tracey and the team for all the support in what was our first house purchase. We really felt she was totally on our side throughout the whole process right through from viewing the right flats through to herding the various cats through to completion. Emerson effortlessly helped out when Tracey was not about too. Both had our trust from day one. A great team- thanks for everything.

Leigh · 15 September 2022

★★★★★ 5/5

Trustpilot

We have received an excellent service…

We have received an excellent service from Cafalyst at all stages of the process, from the very beginning since we booked a viewing with Stel until completion. Stel is a lovely person and I would truly recommend him to anyone who is looking for a new property, especially for first time buyers. We attended a few other viewing with different agents but no one was as professional and caring as Stel. He was always there for us and was available to give advice at any time despite there being several occasions. Further more, he was always engaged with the communication between our mortgage advisor and lawyers to make the entire process was efficient and running smoothly. We could not imagine a better person to deal with our case, thank you Stel! 5☆ ;)

Magdalena · 30 September 2021

★★★★★ 5/5

Trustpilot

I met Steve during the house buying…

I met Steve during the house buying process at his company office. He’s a highly experienced site sales Executive.Great quality of work, very professional, went above and beyond to complete my project, ready to help with all the documents and forms. Absolute pleasure to deal with. Understood what I wanted to achieve and offered their suggestions. Without his tips we would not be able to take part in the project of a shared ownership scheme. Until I met Steve, I was not informed about important facts and necessary steps on how to proceed. Very fast replies and great communication. I kindly recommend Steve to go through the sales process with.

Paulina · 23 September 2021

★★★★★ 5/5

Trustpilot

Im so happy after getting a house from…

Im so happy after getting a house from catalyst homes in walkern. I have been everywhere from wales to near scotland to biggleswade trying to get a house suited for a family of 4. When I found the house in walkern which we are in now, it felt so different from the time I met Toia Caddle who introduced and offered the house to us. The house itself was so perfect. Big spacious rooms, big garden, very spacious kitchen and materials in the house are of high standards. The place looks so quiet. Considering that Im a first time buyer, I was so nervous when I gave our reservation. But Toia Caddle made it so easy for us. From getting the mortgage advisor to getting our solicitor. It was’nt perfect but it finished smoothly. When we finally had the house there were few repairs that needed to be done. Thanks to Toia Cadle that most of the repairs that needed doing was done swiftly. Customer service were very helpfull and all the workers in the site were very helpfull and accomodating. I felt that I have a family in the work site ready to give a helping hand. My friends who came to our house to see how our house look like, gave all positive comments. They said the house is so spacious and is highly recommendable. I take my hat off to Johnny, the painter, Tom the plumber, Vicky from customer services and specially to Toia Caddle from marketting….. I SALUTE!!!!

Leilani · 23 September 2021

★★★★★ 5/5

Trustpilot

Very professional and helpful!

Very professional and helpful!This review is for Ellis, the person that has been very patient and helpful with our case and the person that helped us achieve our dream. Not only that it took a while until we accomplished our dream but Ellis made sure that the property we got is right for us and explained how everything works step by step. Overall Ellis has been our guide in getting the property and we want to thank him very deeply. Words can not even explain how happy we are with the service and guidance that we received from Ellis.We are over the moon delighted with finally achieving our dream and we know that this has not been possible without the help of a person like Ellis that is truly made for the job. Keep up the good work in helping others achieve their dream!!

Gabbytza · 9 September 2021