Paul Simon Lettings London reviews

★★★★★ 5/5

Google

Excellent service from Mario. Clear communication and frequent updates.

Andrea · 25 July 2024

★★★★★ 5/5

Google

Great agents to let flats. Steven’s been so helpful and kept me up to date throughout the process. Highly recommended!

Jerry · 20 December 2023

★★★★★ 5/5

Google

Theo & the team were professional yet personable! Communication was strong and kept us in the know throughout the process :)

Calum · 21 October 2023

★★★★★ 5/5

Google

Excellent service received today by Theo. He was really helpful and made it a memorable experience at the shop. Definitely recommended!!

Alana · 21 October 2023

★★★★★ 5/5

Google

Had a great experience with this estate agent. Very happy with how the process went and look forward to working with them again.

Joshua · 22 August 2023

★★★★★ 5/5

Google

Been using Paul Simon Estate Agents for our services for the last 8 years- exceptional customer service and very responsive! Would highly recommend

Raffick · 22 August 2023

★★★★★ 5/5

Google

Paul Simon recently found tenants for me. I have nothing to say but positive things. Great experience and very professional. Thank you to the team!!

Lee · 18 June 2023

★★★★★ 5/5

Google

10/10 kind, positive people who were very helpful with the whole process couldn’t say a bad word about them

B · 21 October 2023

★★★★★ 4/5

Google

The agent was very helpful and was clear with what was needed. He also responded promptly when clarification was needed.

Soraya · 21 September 2023

★★★★★ 5/5

Google

Amazing service, Great communication and wouldn’t hesitate to recommend them to anyone looking to rent a property . 5 star service

Bob · 22 August 2023

★★★★★ 5/5

Google

I have used Paul Simon Lettings for the last five years to source tenants. Lee does a thourough job in vetting tenants to make sure they are right for the property. Would definitely recommend them if you're looking for tenants or to rent a place in North London.

John · 19 June 2018

★★★★★ 5/5

Google

Had a great experience with Paul Simon they found me a great tenant yet again and so professional

Gregory · 21 October 2023

★★★★★ 5/5

Google

They have looked after my London flat for over 20 years and always been very efficient and helpful. Overseeing renovations and dealing with repairs quickly and efficiently. Highly recommend. Mark, living in Australia.

Mark · 18 June 2022

★★★★★ 5/5

Google

Most recent review: My experience with this agent has improved since 2020. They are responsive and always willing to help.

Shanroy · 22 August 2023

★★★★★ 1/5

Google

Paul Simon are good at sales, but I'm afraid that's where the customer service ends. Once a contract is signed, the service is embarrassingly unhelpful. Whoever answers the phone, really shouldn't. The employees dealing with contract renewals, really shouldn't and the person that was in the office for our initial contract signing is everything that is wrong with lettings agencies in London. On a good note, luckily we had a lovely landlord so did not have to speak to Paul Simon too often. Hopefully, today's news of banning renewals fees will be the first step in controlling unfair renting in UK.

Pebbles · 19 June 2017

★★★★★ 5/5

Google

Theo has always been a fantastic agent, addresses issues in an efficient and professional manner. Can’t recommend highly enough.

S · 22 August 2023

★★★★★ 1/5

Google

THE WORST AGENTS I'VE EVER COME ACROSS!!! My expectation of service with estate agents is pretty low but PS agents are another level of low. They give out the addresses and times and then tell you it's your fault. I had someone called Katie who when she sent me to an address half an hour in the wrong direction just disregarded it as nothing and told me the properties had gone!. As if we all have endless supplies of money and time to be travelling to the middle of nowhere in our precious free time. If I had a choice I would never use agents. DEFINITELY NOT PAUL SIMON. The worst I've ever come across...so far

LG · 19 June 2016

★★★★★ 1/5

Google

DO NOT RENT WITH THIS AGENT! If I could give no stars, I would. I won't go into detail about the awful service as I do not want to waste any more of my time talking about them. However, right from the word go, the staff were rude, condescending and ignorant and were not prepared to help any of the proceedings go smoothly. Throughout the tenancy when trying to get hold of them, they would regularly transfer me to other members of staff/hang up on me without warning. WORST OF ALL, they sent us an official letter telling us we had breached contract and that they would be taking possession of the property, when in fact this was untrue and the letters were sent 'by mistake', something that would not have been explained to us had I not phoned them up and questioned them. I moved out of their property over a month ago and have only just started proceedings in getting our deposit returned to us. Having now rented through a different agent I can confirm that most of their procedures were over the top and unnecessary, even if they did believe what they were doing was 'common practise'. If you are looking for a smooth and stress free rent in London, Paul Simon is not the estate agent for you. I look forward to never dealing with them in the future.

Becky · 19 June 2016

★★★★★ 5/5

Google

The team at Paul Simon, were very helpful in finding the right property for me. I was kept up to date on suitable flats both available & soon to be available. Before eventually finding a brilliant place. Very efficient and helpful. Overall veryy happy. Thanks again.

Efe · 19 June 2018

★★★★★ 4/5

Google

Very Friendly and Helpful - good service, and will always pick up if you have to call.

Maisie · 22 August 2023

★★★★★ 5/5

Google

Always been a pleasure dealing with Paul Simon Estate Agents. Highly recommended

Tobie · 20 December 2023

★★★★★ 5/5

Google

Lee couldn't have been more helpful when it came to moving into my new home. He responded so quickly via email and always provided a great and friendly service.

Katie · 18 June 2022

★★★★★ 5/5

Google

I have been renting through Paul Simon for about a year now. They have been very helpful and quick in every matter. I just renewed my contract with them for another year and everything was very straight forward. Can highly recommend them.

Signe · 19 June 2019

★★★★★ 5/5

Google

Paul Simon agents are professional, polite, and very patient. The team made me feel welcomed, and did their very best to help. I felt very valued, and was never once made to feel out of place. Thank you. A+ Keep up the good.

Jean-Marc · 19 June 2018