Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDO NOT RENT WITH THIS AGENT!
If I could give no stars, I would. I won't go into detail about the awful service as I do not want to waste any more of my time talking about them. However, right from the word go, the staff were rude, condescending and ignorant and were not prepared to help any of the proceedings go smoothly. Throughout the tenancy when trying to get hold of them, they would regularly transfer me to other members of staff/hang up on me without warning. WORST OF ALL, they sent us an official letter telling us we had breached contract and that they would be taking possession of the property, when in fact this was untrue and the letters were sent 'by mistake', something that would not have been explained to us had I not phoned them up and questioned them. I moved out of their property over a month ago and have only just started proceedings in getting our deposit returned to us. Having now rented through a different agent I can confirm that most of their procedures were over the top and unnecessary, even if they did believe what they were doing was 'common practise'.
If you are looking for a smooth and stress free rent in London, Paul Simon is not the estate agent for you. I look forward to never dealing with them in the future.
Becky · 19 June 2016
★★★★★ 5/5
GoogleTheo has always been a fantastic agent, addresses issues in an efficient and professional manner. Can’t recommend highly enough.
S · 22 August 2023
Agent replied · 17 June 2024
Dear S Marcou
Thank you for your review and kind works regarding the services that you have been receiving from us. We hope to continue the good relations we have.
Kind regards
Paul Simon
★★★★★ 5/5
GoogleThe team at Paul Simon, were very helpful in finding the right property for me. I was kept up to date on suitable flats both available & soon to be available.
Before eventually finding a brilliant place.
Very efficient and helpful.
Overall veryy happy.
Thanks again.
Efe · 19 June 2018
Agent replied · 17 June 2024
Dear Efe,
Thank you for the nice review its appreciated.
Regards,
Paul Simon
★★★★★ 4/5
GoogleVery Friendly and Helpful - good service, and will always pick up if you have to call.
Maisie · 22 August 2023
Agent replied · 17 June 2024
Dear Maisie
Many thanks for your review.
Kind regards
Paul Simon
★★★★★ 5/5
GoogleAlways been a pleasure dealing with Paul Simon Estate Agents. Highly recommended
Tobie · 20 December 2023
Agent replied · 17 June 2024
Dear Tobie
Thank you for your kind review and for being a superb tenant!
wishing you all the best with your new home.
Kind regards
Paul Simon
★★★★★ 5/5
GoogleLee couldn't have been more helpful when it came to moving into my new home. He responded so quickly via email and always provided a great and friendly service.
Katie · 18 June 2022
Agent replied · 17 June 2024
Dear Katie
Many thanks for your kind review.
Kind regards
Paul Simon Team
★★★★★ 5/5
GoogleI have been renting through Paul Simon for about a year now. They have been very helpful and quick in every matter. I just renewed my contract with them for another year and everything was very straight forward. Can highly recommend them.
Signe · 19 June 2019
Agent replied · 17 June 2024
Dear Signe,
The Paul Simon team would like to thank you for your kind, and thoughtful review.
Kind regards
Paul Simon
★★★★★ 5/5
GooglePaul Simon agents are professional, polite, and very patient. The team made me feel welcomed, and did their very best to help. I felt very valued, and was never once made to feel out of place. Thank you. A+ Keep up the good.
Jean-Marc · 19 June 2018
Agent replied · 17 June 2024
Dear Jean- Marc, Many thanks for your kind words and taking your time to write a review. We look forward to hearing from you again.
Regards
Paul Simon Team
★★★★★ 1/5
GoogleDo not rent from Paul Simon - they actively work with landlords to steal deposits from tenants. They also withhold valuable information regarding tenancies making the procedure of deposit disputes more difficult than necessary. Avoid at all costs.
Craig · 18 June 2020
Agent replied · 17 June 2024
Dear Craig, We are disappointed to read your review. We understand that you are currently in dispute with your ex landlord and that they were not satisfied with how you had left the property when you vacated. Unfortunately as we were unable to reach a compromises between you all, the case has been forwarded to the Deposit Protection Attribution Department to reach a resolution. They are currently looking at your case and will revert back to all parties shortly with their final findings.
Kind regards
Paul Simon
★★★★★ 5/5
GoogleRespectable estate agents and very established in the area. Can highly recommend.
Border · 21 October 2023
Agent replied · 17 June 2024
Dear Sirs
Thank you for your kind review.
Kind regards
Paul Simon
★★★★★ 5/5
GoogleTop class service from Theo Savva. I went to Paul Simon lettings looking for a property to rent, from start to finish it was a smooth and quick process. They really do go the extra mile could not recommend enough.
Katerina · 19 June 2019
Agent replied · 17 June 2024
Thank you Katerina. Always a pleasure
★★★★★ 5/5
GoogleCan’t rate them highly enough, all round great experience 5 stars
Andrew · 21 October 2023
Agent replied · 17 June 2024
Dear Andrew,
Thank you for your kind review.
Kind regards
Paul Simon
★★★★★ 5/5
GoogleHighly professional service with a personal touch. Superb! Would highly recommend.
Jane · 21 October 2023
Agent replied · 17 June 2024
Dear Jane,
Many thanks for reviewing the experience you have received from us and for your kind words.
Many thanks & kind regards,
Paul Simon
★★★★★ 5/5
GoogleHad a very pleasant experience renting with Paul Simon Letting Agents.
Mugdha · 21 October 2023
Agent replied · 17 June 2024
Dear Mughda
Many thanks for your kind review of your experience with us, and we wish you the best of luck with your overseas move.
Kind regards
Paul Simon
★★★★★ 5/5
GoogleFantastic agent. Trustworthy and very good at what they do.
Steve · 21 October 2023
Agent replied · 17 June 2024
Dear Steve,
Thank you for leaving us a kind review of your experience!
Kind regards
Paul Simon
★★★★★ 5/5
GoogleAmazing service, very knowledgeable about the markets and very professional. Highly recommend
Manuel · 22 August 2023
Agent replied · 17 June 2024
Dear Mr Fernandez
Many thanks for leaving us a 5 star review for the service that you have received from us. Appreciated!
Kind regards
Paul Simon
★★★★★ 5/5
GoogleThey helped me find my dream home! Extremely helpful and fast moving with all the documentation. I would recommend them in the future as they make moving house a smooth transition!
Jessica · 18 June 2021
Agent replied · 17 June 2024
Dear Jessica
Thank you for your review and positive feedback. Wishing you well in your new home.
Best wishes
Paul Simon
★★★★★ 1/5
GoogleGreat, if you are trying to get ignored for months, still no reply. Avoid.
Davide · 18 June 2023
Agent replied · 17 June 2024
Dear Davide
We are disappointed to receive this comment, please can you contact me directly to discuss your concerns, as we don't know who you are with the little information you have supplies. We would be happy to assist you with any grievance you may have.
Kind regards
Paul Simon
★★★★★ 5/5
GoogleBrilliant business. Very helpful and supportive of their clients
British · 21 October 2023
Agent replied · 17 June 2024
Dear Sirs
Many thanks for your kind review.
Kind regards
Paul Simon
★★★★★ 5/5
GoogleThe service was amazing and they were helpful as always
Meryem · 21 September 2023
Agent replied · 17 June 2024
Dear Meryem
Many thanks for your review.
Kind regards
Paul Simon
★★★★★ 5/5
GoogleGreat experience , will definitely use them again in the future
R · 22 August 2023
Agent replied · 17 June 2024
We thank you for your 5 star review of the service you have received from us.
Kind regards
Paul Simon
★★★★★ 5/5
GoogleThey are such a great team! Very helpful, always nice and professional. Would definitely recommend renting with Paul Simon.PositiveResponsiveness, Quality, Professionalism, Value
Giulia · 25 August 2022
Agent replied · 17 June 2024
Dear Giulia
Thank you for providing us a 5 star review of your experience with our firm and for your kind words outlining your experience with us.
Kind regards
Paul Simon
★★★★★ 5/5
GoogleBy the book agents very friendly. Tennents review
Dan · 21 October 2023
Agent replied · 17 June 2024
Dear Dan
Thank you for leaving us a kind review of your experience.
Kind regards
Paul Simon
★★★★★ 4/5
GoogleSerious and reliable agency. They are very clear with their fees and procedures and also very helpful with the renting process. Always very quick answering all our emails and queries. Overall great and quick services.
Alicia · 19 June 2019
Agent replied · 17 June 2024
Thank you Alicia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
