Trusted Agent profile · London

Olivers Town London reviews

★★★★★ Excellent

516 reviews across 3 platforms

189 Kentish Town Road, Kentish Town, London, NW5 2JU

Olivers Town's office in London, at 189 Kentish Town Road, is rated 4.5 out of 5 across 516 reviews on three platforms, including 463 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.6 / 5

463

Reviews on Google

This office

Facebook logo

3.7 / 5

6

Reviews on Facebook

This office

Trustpilot logo

47

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Olivers Town, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Definitely suggest Olivers Town! In particular, Saranya has been helpful throughout the home-buying process. The sales crew has been incredibly kind and helpful, and the process has gone by so quickly. Thank you Olivers Town Team & Saranya

Souparnnika · 20 June 2023

Agent replied · 19 June 2024

Thank you so much for your kind review & five star rating

5/5

Google

I was looking to buy my first flat and Stephen and the sales team were excellent. They had such in-depth knowledge explaining every aspect of the procedure with clarity. I would highly recommend Oliver’s Town to any buyer.

Charlotte · 20 June 2023

Agent replied · 19 June 2024

Dear Charlotte, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Many thanks!

5/5

Google

Joshua Abudu was an outstanding agent to work with - clear, responsive, professional, polite. Would recommend

Kevin · 22 September 2024

Agent replied · 22 October 2024

Dear Kevin, Thank you for your kind words about Josh! We're so glad to hear that he provided you with an excellent experience. Your positive feedback means a lot to us and helps us continue to provide exceptional service to our customers. We appreciate you taking the time to share your review. Kind Regards, Olivers Town Team

5/5

Google

This year was the first time I have dealt with Oliver's, and I have to say the service they have provided me has been exceptional. I dealt with Mina and Rodney, who where always too happy to help. If I needed an estate agent again, I wouldn't hesitate to make Oliver's my first choice.

Lisha · 20 June 2021

Agent replied · 19 June 2024

Dear Lisha, Thank you for speaking highly of our Lettings team! The pleasure was ours, and we are happy to help should you need anything in the future. Kindest regards, Olivers team

5/5

Trustpilot

Daniel & Kevin have been incredibly…

Daniel & Kevin have been incredibly helpful and supportive throughout the process of securing a flat to let. They have been attentive and gone over and above to make it a smooth process for us, always providing solutions to any concerns and making sure everything was sorted with pace. We can’t thank them enough for their stand out work the past few weeks!

Mariah · 26 September 2024

Agent replied · 22 October 2024

Dear Mariah, Thank you for the great feedback! We're happy to hear Daniel and Kevin made the process easy and took such good care of everything. We’ll make sure they hear your kind words. Wishing you all the best in your new home! With regards, Olivers Town Team

5/5

Google

We had a brilliant experience with Olivers Town, Rodney went above and beyond to help us with everything! We are so happy with our property and everything has ran so smoothly, thank you Rodney and the team!

Hattie · 20 June 2023

Agent replied · 19 June 2024

Dear Hattie, Thank you so much for your kind review and five-star rating. Please do not hesitate to contact us if you need more assistance. Many thanks!

5/5

Google

Me and my flatmates have been under Oliver's town for 2.5 yrs now and I can say that the management is really efficient. They are very welcoming to enquiries and are responsive to our concerns. I was accidentally directed one time to Oliver (the owner) when I was supposed to call the property management. Fortunately for us, he was very responsive to my concern and was able to get the job done in just a day. I really appreciate how he immediately took action and also cared to follow up as to what the progress is. The entire team are absolutely organized and we feel well taken cared for the past couple of years. 😊

Noelle · 23 October 2023

Agent replied · 19 June 2024

Dear Noelle, We appreciate you taking the time to tell us about Oliver's Town over the past 2.5 years. We sincerely appreciate your input and are thrilled to learn about your excellent contacts with Oliver and the rest of our management team. We're pleased to hear Oliver not only returned your unexpected call but also acted quickly to address your problem. Our team works hard to deliver top-notch service, so hearing that Oliver's commitment made a good impression is encouraging. Your complimentary remarks about how well-organised our entire crew was and how we made you feel well-cared-for inspire us to keep providing our tenants with the best possible service. With Thanks, Olivers Town Team

5/5

Google

I've had a very positive experience with Oliver's Town, Alfonso was extremely proactive and responsive to any queries I had, and made sure the process worked as smoothly as possible. Thanks

George · 12 November 2023

Agent replied · 11 November 2024

Dear George, We appreciate you telling us about your positive experience and for taking the time to share it with us. We are delighted to hear that Alfonso's proactive and responsive demeanour contributed to your having a positive interaction with Oliver's Town. If you have more questions or need assistance in the future, don't hesitate to reach out. Olivers Town Team.

5/5

Google

Rodney has been extremely helpful. The London renting market is very challenging and competitive, he took good care of my and my partner and helped us find the right place for us. Highly recommended!

Mario · 24 August 2023

Agent replied · 19 June 2024

We are extremely happy and grateful for your feedback. " Oliver's Town" is always here to offer high quality services for our customers. Thank you!

5/5

Google

I've had a very positive experience with Oliver's Town, Alfonso was extremely proactive and responsive to any queries I had, and made sure the process worked as smoothly as possible. Thanks

George · 23 October 2023

Agent replied · 19 June 2024

Dear George, We appreciate you telling us about your positive experience and for taking the time to share it with us. We are delighted to hear that Alfonso's proactive and responsive demeanour contributed to your having a positive interaction with Oliver's Town. If you have more questions or need assistance in the future, don't hesitate to reach out. Olivers Town Team.

5/5

Google

It was a great experience renting through Olivers Town Estate Agents. Everyone was very helpful and always friendly, especially Viktoria. Even when I had questions, she has always come back to me quickly, and found a solution for all my problems. Strongly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Tamas · 20 June 2022

Agent replied · 19 June 2024

Dear Tamas, Thank you so much taking your valuable time to review us. Happy to hear that you had nice experience with Viktoria during your consultation process. Please free to contact us if you need any future assistance. Many thanks!

1/5

Google

Awful property management company. They don’t resolve your problems they are just pretending to care and ask billions of questions until you are too tired to reply. They ask you to fix your problem yourself and for example they suggested us to remove the mould ourselves even though we are constantly telling them that we tried and we couldn’t get rid of it so we are asking for professional help. I didn’t heard any of these behaviour out other property management companies so I would definitely not recommend this one.

Liubov · 23 September 2023

Agent replied · 19 June 2024

Dear Karlina, Sincere apologies for the bad experience you had with our property management. This is inconsistent with the standard of service that we strive to offer. We sincerely regret any difficulty you have experienced. Your input is vital to us, and we will make use of it to enhance our procedures going forward to ensure improved communication and problem-solving. We appreciate you expressing your worries and assure you that we had some changes in the management team, unfortunately, the service on this occasion was not up to our usual high standards. With Regards, Olivers Town Team

5/5

Google

Me and my partner finally managed to buy our first flat. Nikita has been following us through the process and she has been always helpful. She was very quick to respond to any queries and provide information relating to the purchase. Strongly recommend this agency!

Elena · 20 June 2022

Agent replied · 19 June 2024

Dear Elena, Congratulations on your new purchase. Wishing you lots of love and happiness in your new home. Thank you so much for finding time to post a review on our service, really appreciate that. Don’t hesitate to contact us if you need further assistance. Many thanks!

5/5

Google

The team at Oliver’s Town are brilliant. I recently had an urgent problem with a property I was staying at and the team (Mitesh and Jackie in particular) were highly responsive, helpful and effective, and were able to were able to resolve the issues I had. They really went above and beyond to provide excellent service and care and were also just lovely to deal with. Highly recommend.

Gemma · 7 August 2025

5/5

Google

The sale of my property was handled professionally from the agents, particularly Stephen. I was able to contact the agent if there were any questions I was unsure of. Notification of viewings were clear and posted in sufficient time and the property viewings arranged accordingly. A very good service. Thank you.

Sharon · 20 June 2021

Agent replied · 19 June 2024

Thank you very much for 5-star rating.

5/5

Google

I couldn't recommend everyone at Olivers Town highly enough. I have dealt with Stephen & Charlie for many years who are always extremely knowledgeable and transparent. Oliver's Town is not a typical Estate Agency.

Thomas · 20 June 2023

Agent replied · 19 June 2024

Dear Thomas, Thank you for the great review! We’re so happy hear that you are satisfied with the service provided by our sales team. Until then, we’re here if you need anything. Many thanks for your kind review and five star rating.

5/5

Trustpilot

Agent Kevin is super friendly!

We met Kevin this morning and even thought the two viewings we had, won’t work for us, he was very nice and professional. The agent really matters to us, and we hope to seeing him again in the next days/weeks for seeing more flats. It would be great to deal with Kevin/his agency are not all are that friendly.

Christelle · 7 October 2024

Agent replied · 22 October 2024

Dear Christelle, We are happy to hear that Kevin gave you a great experience during your viewing. We are grateful for your kind remarks and eager to work with you in the upcoming days or weeks to identify the ideal location. Please get in touch with us; Kevin and the team are available to assist you! Many thanks, Olivers Town Team

5/5

Google

Genesis has been the best manager I’ve ever had, she truly cared about the progress and development of my performance snd the performance of the company. Oliver’s town is truly lucky to have such an intelligent and capable young person apart of their team.

Serena · 20 June 2022

Agent replied · 19 June 2024

Dear Serena, Glad you know that you enjoyed working with us. Thank you so much for choosing Olivers Town for your internship. We really appreciate your hard work during the internship period. All the best for your bright future. Many thanks!

1/5

Google

As a long-term resident and tenant within Primrose Hill, I find myself in a distressing situation that highlights the negligent of this agency (Olivers Town Estate Agents /Kentish Town ) and the exploitative nature of some landlords and the dire consequences it has on the lives of tenants. For the past eight years, I have resided in a 2-bedroom basement flat within Primrose Hill.(Very expensive) Unfortunately, over the past year, I have experienced a persistent leak within my living room wall. What started as a minor inconvenience has escalated into a severe and hazardous situation. The wall is now covered in black and orange damp, with mushrooms thriving in the corners. I have attached photographs for you to see. I’ve been living like this for over a year and with water going through live electrical sockets . Despite numerous complaints, the communication from both the management and the landlord has been abysmal, with each party blaming the other for the lack of action taken. The wall was painted over the leak once because they wanted me to renew my lease with an increase of course . and last month they came to clean it because it has been reported to the council and they were doing an inspection .Needless to say that the wall is back how it was . This lack of responsibility and accountability has left my family, in a state of constant discomfort and concern for our health ….plus my allergy to mold that they keep ignoring . Despite my repeated attempts to seek assistance and resolution, I have been met with complete disregard and have been pushed aside by both the landlord and the management team.(its too obvious they want me out to rent it at a higher price) It is disheartening to realize that my concerns for the health and safety of my family, as well as the damage to my personal property caused by the damp, have been met with silence and indifference. What makes this situation even more unbearable is the audacity to demand a £600 increase in rent pcm, despite the deplorable state of the property. I have in writing that work will be carried out if I decide to extend the contract. By the sound of it if I do not ,they will leave me and my family as is until we move out . Such a steep increase is unjustifiable and demonstrates a greedy mentality that takes advantage of the current rental market, where demand often exceeds supply. The management at Olivers town have shown no support…… as their client is the Landlord ….not the tenant. Thank you for reading this, as i think you should know what you are getting into. EFI

Efi · 25 July 2023

Agent replied · 19 June 2024

“ We sincerely appreciate you taking the time to share your thoughts with us in your review. Your feedback is of great value to us, and we want to express our gratitude for your candid comments. We apologise for any inconvenience or challenges you encountered during your tenancy. Please rest assured that we are fully committed to addressing these issues promptly and effectively to ensure a more positive living experience for you and all our tenants. Improving the condition of the property has been a top priority for us, and we have actively been working on enhancements and addressing any maintenance concerns you raised. Our ultimate goal is to provide a comfortable and enjoyable living environment that meets the high standards we set for ourselves. Your valuable feedback will guide us towards making the necessary changes and delivering a better service moving forward. We invite you to reach out to our management team with any additional concerns or suggestions you may have. Your input will contribute to our ongoing efforts to refine our services. Many Thanks

5/5

Google

OliversTown managed our recent move-in. Both Alfonso and Gopika were really friendly and helpful and made dealing with all the admin a breeze.

Joe · 20 February 2024

Agent replied · 19 June 2024

Dear Joe, Thank you for your kind words! We're thrilled that Alfonso and Gopika made your move-in a breeze. We appreciate your positive feedback and are here for any future assistance. With regards, Olivers Town Team

5/5

Google

Alhad was friendly, and provided efficient service. Responsive to our needs as a tenant looking to relocate to London- Kentish/Camden town. Quick & timely feedback on viewings and new properties on the market. Couldn't recommend him and the team at Oliver’s Town enough.

Shayan · 20 June 2022

Agent replied · 19 June 2024

Thank you so much for your review and 5 star rating.

5/5

Google

Olivers Town is a professional and long-standing agency with a strong connection to the local community. They have expert local knowledge and successfully concluded the sale against a backdrop of challenging market conditions. Stephen worked extremely hard and with determination at every stage to secure the sale. Oliver was also very professional.PositiveResponsiveness, Professionalism

Jon · 20 June 2020

Agent replied · 19 June 2024

Dear Jon, Thanks so much for the most kind review. We indeed position ourselves as local experts - we specialise in North London, and our agents are local as well, so we do accumulate a lot of local knowledge. We are very happy we've been able to finalise the sale in this climate. Always happy to help. Warm regards Olivers Team

5/5

Google

My husband and I have had a wonderful experience finding a place to rent in North London with Oliver's Town. Mina Begum is incredible! She really listened to what we wanted in a flat, always kept us informed throughout the process and gave us great advice to help us secure our new home.

Amy · 20 June 2020

Agent replied · 19 June 2024

Hi Amy, Thank you very much for your lovely review for Mina from our Lettings Department, we hope that you will be happy in your new home :-)

1/5

Trustpilot

Very poor

Really horrible experience when our landlord wanted us out supposedly to sell but really to get other tenants in and charge more rent. Law says a section 21 notice giving us time to find another place and go through proper legal channels and courts has to be served but instead of doing this OliversTown decided to apply pressure to get us to go. So no repairs to heating for weeks on end we had no working boiler. Blocked toilet.Other repairs covered in the tenancy agreement that all added up to making our lives as miserable as possible. Camden Law Centre advised us this is intimidation and harrassment, we decided to sit it out until we found somewhere better and safer. Because as others here say male property managers there are aggressive and intimidate. Even when they are told to their faces so no, as female renters we didn't feel safe. They told us they could enter the property with no notice and tried to when this is straight up illegal. Sure enough once we left the property was re let at higher rent to the next people who will face the same problems we did. When they respond on here claiming they don't recognise our case it is because there are so many like ours.

Anon · 17 February 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Olivers Town's Google reviews

Questions about Olivers Town London

How many reviews does Olivers Town London have?

Olivers Town's London office has 516 reviews across three platforms: 463 on Google, 6 on Facebook, 47 on Trustpilot (across the whole business).

What is Olivers Town London's rating?

Olivers Town London is rated 4.5 out of 5 across all 516 reviews, and 4.6 out of 5 on Google from 463 reviews.

Has Olivers Town won any awards?

Yes. In The Trusted Agent 2026 awards: Olivers Town, London won Gold.

Where is Olivers Town's London office?

Olivers Town London, 189 Kentish Town Road, Kentish Town, London, NW5 2JU.

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