Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDiana Kubicki was a fantastic agent. She facilitated a very fast closing process and was incredibly responsive and available. Beyond the logistics involved in finalizing the tenancy agreement, she went over and above with her assistance in getting a proof of residence letter that I needed to open a bank account (having just moved to the UK). I would highly recommend Diana: she was professional, friendly, and responsive, and she made the process as smooth as I could imagine it to be.PositiveResponsiveness, Quality, Professionalism
Robert · 23 October 2021
Agent replied · 22 October 2024
Dear Robert, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
★★★★★ 5/5
GoogleWe worked with Alexandra and the team at Mountgrange when moving from Stockholm, Sweden, to London. We found the houses and apartments presented to be of consistent very high quality and Alexandra’s availability and ability to schedule viewings at convenient times very good.
Once we decided to put an offer forward we were well supported through the process, which through the efficient work of the Mountgrange team was concluded swiftly. Moving in, we felt the same high quality and efficiency applied to the check-in and inspection process. In all, a very good experience and an agent that I can highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Fredrik · 23 October 2021
Agent replied · 22 October 2024
Dear Fredrik, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience with Alexandra and hope to work with you again in the future.
★★★★★ 5/5
GoogleWe have been renting out our property in Kensington for a number of years. We switched to Mountgrange from a larger company and we can honestly say that the service has been excellent. We have had a couple of points of contact over the last 2-3 years and they have all been very good. Charlotte is our current managing agent and she is fantastic. Probably the best managing agent we have ever dealt with. Overall Mountgrange have been a very good choice and we could not recommend high enough.PositiveResponsiveness, Professionalism
David · 23 October 2021
Agent replied · 22 October 2024
Dear David, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
★★★★★ 5/5
GoogleAn absolutely competent and welcoming real estate agency! I got the contact from a friend and was very pleased. My assigned agent Emily was extremely professional, not pushy at all (seldom in London) and definitely eager to find me a flat that fit my criteria!
Elisabeth · 23 August 2024
Agent replied · 22 October 2024
Dear Elisabeth,
We are so pleased that you have had such a positive experience with Emily and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotNatalie for the win
Natalie is a stellar advisor and a lovely person to lead you through the process. Incredibly helpful and just a joy to work with!
AS · 31 March 2026
★★★★★ 5/5
GoogleHenry is a knowledgeable and approachable agent who made the whole process smooth, transparent, and stress-free.
Timothy · 25 August 2025
Agent replied · 22 September 2025
Dear Timothy,
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotI highly recommend Gillian Pushkarna…
I highly recommend Gillian Pushkarna for her exceptional expertise and professionalism. She is incredibly reliable, always available to answer questions and provide guidance. Her attention to detail is remarkable and her charming personality made the experience enjoyable and stress-free.
Sebastian · 9 November 2024
Agent replied · 23 November 2024
We are so pleased that you have had such a positive experience with Gillian and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotAlex Chapalain was very professional …
Alex Chapalain was very professional and helped us through the whole process.
JoCass · 30 September 2025
Agent replied · 23 January 2026
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleMountgrange were the best estate agent I dealt with with regards to finding a property to rent. Chiara in-particular was amazing and so helpful in supporting us find the right place. The whole experience and quick communication from Chiara made the whole process much easier for us! I can’t recommend her and the estate agent as a whole enough!
Charles · 23 October 2023
Agent replied · 22 October 2024
Dear Charles,
We are extremely pleased to hear that you have had such a positive experience with Mountgrange Heritage. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleEmily was fantastic throughout the process of finding a suitable flat - I couldn't be happier with the final choice. She even helped me with furniture & making sure the flat is in perfect condition for my move in. Thanks again for everything!
Lisanne · 23 August 2024
Agent replied · 22 October 2024
Dear Lisanne,
We are so pleased that you have had such a positive experience with Emily and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleWhat a lovely experience ! Wanna thank Henry for everything - absolute star ⭐
John · 25 August 2025
Agent replied · 22 September 2025
Dear John,
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleEmily was wonderful throughout the whole process. Friendly, professional, and highly knowledgeable. She answered all of my questions in a timely manner and was a delight to work with during this process.
Thanks Emily!
Oliva · 26 December 2024
Agent replied · 28 December 2024
We are so pleased that you have had such a positive experience with Emily and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotExceptional experience with Elizabeth
Exceptional experience with Elizabeth. Elizabeth was open, honest, attentive and showed true integrity - I never felt it was about the deal and always felt she had my best interests at heart. I absolutely recommend Elizabeth.
Shaunagh · 14 November 2024
Agent replied · 23 November 2024
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 4/5
TrustpilotMadison was very helpful with a client…
Madison was very helpful with a client of ours who was interested in a house she was marketing. She updated us as the situation changed and always communicated well. She was knowledgeable, friendly and professional and we felt like we were in safe hands.
C · 4 July 2024
Agent replied · 26 October 2024
We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleWe recently moved in to our flat that was let and is managed by Mountgrange Heritage. Everything has been great. Starting with our letting agent, Alexandra, comms were straightforward, and she was very patient and helpful during the viewings of the property prior to moving in. And now with our managing agent, Rachel, we're also very happy. Very approachable, quick responses, and responding to all our requests. Overall very happy with this agency, definitely recommend!
Nikos · 10 December 2021
Agent replied · 9 December 2024
Dear Nikos, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
★★★★★ 5/5
GoogleA friend of ours recommended Mountgrange as a letting agent for us when we decided to rent our property. As first time landlords we could not be more pleased that we chose Mountgrange to be our letting and management agent. Liz and her team, without exception, were a real pleasure to work with. Professional, efficient and responsive. Should we rent our property in the future we will definitely be engaging them to be our agent.
Lucy · 23 October 2021
Agent replied · 22 October 2024
Dear Lucy, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
★★★★★ 5/5
GoogleEmily was fantastic throughout the whole process. She was professional, helpful, and always available to answer my questions. She made everything so easy and stress-free. I’d highly recommend her and Mountgrange to anyone.
Franchesca · 7 December 2024
Agent replied · 28 December 2024
We are so pleased that you have had such a positive experience with Emily and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleIf you are looking for a 5 star experience when searching for your new home in London, you need go no further than Natalie Robles at Mountgrange Heritage. Added to her integrity and professionalism is Natalie's friendliness and ability to turn what can often be a stressful process, into an enjoyable and seamless experience. Natalie's exceptional knowledge of the area is an invaluable asset. An outstanding agent.
Luzette · 3 April 2026
★★★★★ 5/5
GoogleThis group is incredibly proactive and tailored. I have really appreciated how intentional Charlotte has been in my search.
Lindsay · 3 April 2026
★★★★★ 5/5
GoogleWhat a pleasure it was to work with Mountgrange, particularly Bethany and Annabel. Both the agents and Mountgrange as a whole completely stand apart from other estate agencies in the sense of respect, gentle enthusiasm and setting an enormously high bar for what a boutique British business should be. There is soul in the experience and we are grateful for their help in finding our new home!
Kortney · 23 October 2022
Agent replied · 22 October 2024
Dear Kortney,
We are extremely pleased to hear that you had such a positive experience with Mountgrange Heritage. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleWorking with Katie from Mount Grange to secure my flat in Aldgate was a seamless and positive experience. Her professionalism, attention to detail, and prompt communication made the entire process efficient. I greatly appreciate her dedication and would highly recommend Katie and Mount Grange for their excellent service.
Arpan · 25 February 2024
Agent replied · 22 October 2024
Dear Arpan,
We are so pleased that you have had such a positive experience with Katie and the team at Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleMy partner and I needed a good quality 1 BR flat that offered value for money. We also needed it quickly. After a referral from a friend, we contacted Mathieu G from Mountgrange Heritage. Extremely responsive and helpful, Mathieu was a breath of fresh air as compared to the many agents we interacted with. Honest in his appraisals, he would only send us flats we would like and did his best to secure the offers we made. In such a saturated market, with everyone seemingly out for themselves, it was refreshing to have someone who's opinion you can trust and who wanted to secure the best for you. Now settled into a flat only a week after beginning our search, we owe a lot to Mathieu! Thanks again.
Nicolas · 24 October 2019
Agent replied · 22 October 2024
Thank you so much for your review Nicolas, we're so pleased you're settled so quickly - Mathieu.
★★★★★ 5/5
TrustpilotTom has been looking after my rental…
Tom has been looking after my rental properties for nearly 2 years and has done a very professional job making sure that the tenants are looked after, and that all matters are attended to swiftly.
Barry · 11 September 2024
Agent replied · 23 November 2024
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleI dealt with Katie and she must be the best agent in London. Responsive, willing to assist and mindful of the stresses which comes with summer time rentals in London.
She will be my go to agent from here on in.
Renand · 25 May 2024
Agent replied · 22 October 2024
Dear Renand,
We are so pleased that you have had such a positive experience with Katie at Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
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