Mountgrange Heritage London reviews

★★★★★ 5/5

Trustpilot

Natalie Simpkin-Robles

Natalie is an incredible agent - super personable, organised, smart and tenacious. She exudes calm in a crisis and I trust her to get us over the line, every time. I’d recommend her highly to anyone!

AY · 31 March 2026

★★★★★ 5/5

Google

I have had such a positive experience working with Mountgrange, as a tenant of a rental property. They were clear in their communication, incredibly friendly and helpful, and were readily available on phone and email throughout the process. Huge thanks to Kathryn and Katie who were helping us and so wonderful!! I would be delighted to use their service again in the future!

Kerry · 25 April 2024

★★★★★ 5/5

Google

Emily and Kathryn were absolutely brilliant and patient throughout my letting process. They were responsive and helpful at every stage of the process - I really recommend MG Heritage and how personable they are. The flat they found for me is exactly what I was after so thank you very much!

Andrea · 15 October 2024

★★★★★ 5/5

Google

Emily and Kathryn were absolutely brilliant and patient throughout my letting process. They were responsive and helpful at every stage of the process - I really recommend MG Heritage and how personable they are. The flat they found for me is exactly what I was after so thank you very much!

Andrea · 11 October 2024

★★★★★ 5/5

Trustpilot

So helpful

Tom was so helpful getting a problem fixed with one of Mountgrange’s properties. Even answering the phone on holiday.

Nicola · 17 July 2026

★★★★★ 5/5

Google

Great experience! Natalie went above and beyond to help us find a property that met our requirements. She was always highly professional and provided a friendly service. We wholeheartedly recommend working with them.

Verónica · 3 April 2026

★★★★★ 5/5

Trustpilot

Complete Pros - shoutout to Tom

Have assigned the management of my property to Mountgrange since 2021, working with Tom. In that time, I have found him to be responsive, effective and knowledgeable with matters large and tedious. I would unequivocally recommend them.

Stephanos · 1 July 2026

★★★★★ 5/5

Google

Natalie is a hardworking and an exceptional person. She strives to be the best at what she does and is always having a positive attitude.

Arlindo · 25 August 2025

★★★★★ 5/5

Google

Had a very positive experience working with Charlotte so far. From the outset, she took the time to understand my requirements, and the properties she has shown me have been well aligned with what I’m looking for - making the search feel focused and efficient. She has been very hands-on from the beginning. During our first property visit, she showed a tailored approach of being present but at the same time giving me the space to explore on my own, which made experiencing the property so natural. She also proactively suggested arranging a second visit allowing me to get a better sense of the space and ensuring it truly aligns with what I’m looking for. As a first-time buyer, I’ve really appreciated her willingness to share clear, practical insights on both the UK property purchase process and how she sees the current Prime Central London market. Being connected with a mortgage advisor early on was beneficial in the process. She has been attentive and easy to communicate with, while maintaining a personalised approach throughout the buying process. I would highly recommend her to anyone looking for an agent with strong client-facing skills and efficiency.

Greta · 3 April 2026

★★★★★ 1/5

Google

Do not rent with Mountgrange no matter how nice you think the property is. In a decade of renting in London I’ve never experienced such awful service as a tenant. The managing agents treated the smallest requests (eg broken bathroom fan/broken door bell/broken window) as the biggest inconvenience and took months and countless emails of chasing to fix problems. The boiler (which was located in the main bedroom) was fitted without the flu sealed. This was flagged when the carbon monoxide detector went off in the middle of the night and a British Gas engineer came round. He told us to leave the flat until it was fixed or risk dying from a leak. We had a serious mould problem caused by a lack of a window in the bathroom, along with a broken extractor fan from when we moved in, and incorrect paint used for a wet room. Mountgrange took over half a year (and lots of chasing, 27 emails) to begrudgingly fix this. They sent round the same handyman three times to ‘survey’ the problem during the lockdown, and decide if it needed any work, he said yes every time and said he didn't know why they were putting off the issue. He pointed out that the walls had initially been covered in the incorrect paint. It seems Mountgrange have a habit of using shoddy workmen (noted in other google reviews). Mountgrange said they wouldn’t fix mould damage caused by a lack of extractor fan (bathroom seals) and told us to clean it, and then sent us a youtube video with cleaning instructions. They then said if it was still there when we moved out we would be liable. The ceiling lights fell out over the bath because they had been fitted incorrectly. The director of the company told us to “shove” them back in, which was tricky considering a part of the ceiling fixture was missing. Rent was increased during the pandemic, despite rents in London dropping, and they evicted us (as the landlord's had decided to sell) by just posting an eviction notice in our door. There was no cover letter / explanation / email or call. They made several deductions from the deposit for items such as redecoration - DPS ruled against much of this and awarded us that money back. Veronica W was a terrible property manager, always speaking to us in rude and aggressive tone. After leaving the property she told us they would hold on to our deposit for three months, which is against the tenancy deposit scheme (we had to go to the TDS in the end to sort it). Mountgrange act like they are not meant to provide tenants with a service, and instead simply collect rent and have little else to with them. Perhaps this was because our property was at the lower end of their price range at £1600. Myself and my housemate have never experienced such problems with any other estate agents / landlords in 20 years of combined renting. The situation led to a great deal of anxiety and stress. I urge potential renters to avoid. EDIT: Mountgrange replied saying they had tried to contact me 'several times'. This did not happen. They refused to discuss the issues with me when I was a a tenant, and when I tried were rude and dismissive in doing so, so I don't believe they had any intention of talking to me.NegativeResponsiveness, Quality, Value

Harriet · 23 October 2022

★★★★★ 5/5

Google

We just signed a lease on a beautiful let in W11 through Mountgrange Heritage. I walked into the Notting Hill agent, met Andy and spoke briefly about what we were looking for. The very next morning he sent a brand new listing for a flat around the corner that was beyond our wildest dreams. Andy and Courtney ushered us through the process with ease and clarity - no forced salesmanship or frills. They know and love the area and I can see why they get the best listings! Thank you Mountgrange! Thank you Andy!

Susan · 23 October 2022

★★★★★ 5/5

Trustpilot

Your future home

Although I have not had a direct business experience with Mountgrange Heritage within the context of buying or selling a property in London, I have known Natalie for years. Natalie's dedication to honesty, integrity and family values has almost certainly placed her in a committed position to advise her clients with their best interests at heart. An added bonus would be Natalie's love and understanding of London and surrounds which would undoubtedly equip her with practical and empathetic advice with any future property owner.

Luzette · 1 April 2026

★★★★★ 5/5

Google

Emily was a breath of fresh air in London estate agents, accommodating, non-pushy, super quick to respond and found me a flat I love. Skip the bigger names and go with these guys, best flat hunting experience in a decade of living in London!

Anouk · 26 December 2024

★★★★★ 5/5

Google

I want to give a big thanks to Archie Turner for being so helpful and proactive during our home search. He made sure we had all the info, photos, and videos we needed since we couldn't visit in person. His support really made a difference and we're so thankful for his help!

Jingwen · 12 August 2024

★★★★★ 5/5

Trustpilot

Very professional and friendly

We initially contacted Arne for one particular property which did not finally meet our criteria. Arne kept in touch regularly and was very proactive in trying to find us a home. Arne was professional and friendly. He understood our situation and tried to show us a broad spectrum of places.

F · 8 September 2024

★★★★★ 5/5

Google

Wonderful estate agents and Natalie is very professional and has excellent communication skills, feel in a safe pair of hands with her.

Jennifer · 1 September 2025

★★★★★ 5/5

Google

I want to give a big thanks to Archie Turner for being so helpful and proactive during our home search. He made sure we had all the info, photos, and videos we needed since we couldn't visit in person. His support really made a difference and we're so thankful for his help!

Gu · 24 July 2024

★★★★★ 5/5

Google

I was making a few enquiries about a property, and Henry definitely did not disappoint, not only did he answer all of the questions, he also gave a few pointers on what to look out for as well. He has been nothing but amazing. Definitely the person you would look to speak to if you are looking to rent or let out a property 🙏 …

Jordan · 17 September 2025

★★★★★ 5/5

Google

A big thank you to Katie and Kathryn for finding an apartment for my family. Everything was professional, high quality, understanding, very cordial and friendly. Always in touch if there were any questions, everything was resolved quickly. Thank you for a job well done!

Sergiy · 21 October 2024

★★★★★ 5/5

Google

I have now rented 2 flats through Mountgrange Heritage. I would like to thank them all for their professional and attentive approach. Special thanks to Bethany as well who have been incredibly helpful in securing these tenancies! I would also like to extend my sincere thanks to Charlotte, my incredible Property Manager, who has been nothing but helpful and caring in moving between flats and thanks to her, all issues have been handled very swiftly.

Can · 23 October 2022

★★★★★ 5/5

Google

We had an excellent experience renting through Mountgrange Heritage! Andrew and Kathryn were fantastic - professional, attentive, and on top of all the details. They made the whole process seamless and stress-free. Highly recommend their services!

Bryan · 11 February 2025

★★★★★ 5/5

Google

We had great experience from Emily at Mountgrange Heritage! She was amazing throughout the whole process - so helpful, super responsive and professional which made life so much easier for us.Would highly recommend going through her - thanks Emily!

Charlotte · 26 December 2024

★★★★★ 5/5

Google

Katie is excellent ( very friendly, excellent in showing everything about the property! She answered every single question about the property, make easy for me ! So I really recommend Katie and the agency Mountgrange ! Joao

Joao · 26 December 2024

★★★★★ 5/5

Google

I can describe Mountgrange as a very high quality company. Especially Diana very helpful insightful with quick responses to questions. Thanks to Diana's detailed information about the process, we were able to hold a very legendary house. Thank you to Diana and her entire team. In addition, they provided all the support so that I could connect in advance for billing works such as internet and electricity. You can consider Mountgrange as a very corporate and professional company.PositiveResponsiveness, Quality, Professionalism, Value

KRC · 23 October 2021