Trusted Agent profile · London
Verified
★★★★★
215 reviews across 3 platforms
51 Chamberlayne Road, Kensal Rise, London, NW10 3ND
Part of Mile Estates, see every office.
Mile Estates's office in London, at 51 Chamberlayne Road, is rated 4.4 out of 5 across 215 reviews on three platforms, including 176 Google reviews rated 4.3.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We dealt with Kay at Mile Estates when purchasing a property and the service was so good that we decided to use them again when selling the property. Once again ...Read all 8 from sellers
These guys are EXCELLENT! Super professional & organised... But super friendly too. We dealt with Kyle & Kay, both lovely chaps. Full of knowledge and full ...Read all 10 from buyers
Krupa & Kay gve us nothing but excellent service whern we looked for tennants for our two bed flat on College Road. They went the extra mile to ensure we were ...Read all 2 from landlords
I've had a lot of experience with letting agents in London over the last few months so when you come across a really first class service, it shines even more ...Read all 6 from tenants
mile... is a privately owned and run estate agents in Kensal Rise, NW10 & Colindale, NW9. Specialising in residential sales, lettings, management and investment portfolios
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleIs it because you didn't like the look of my fact, that when I came got a viewing you didn't even bother going through the front door with me to show me around. Treat customers like people, not numbers. A joke of a agent. We made a offer to buy and then find out the agent has taken a backhander from another buyer and gone with a lower offer not in the clients interest! I would avoid these crooks!
5/5
FacebookOne of the most professional, reliable and honest agents I have sold my house with, they took all the stress away from me and I could not have asked for better service. Thank you Mile.. You will always be my chosen agent when I choose to sell/buy again in the future.
I agree Bhavik! Now Mile Estates are going the extra Mile....in Colindale NW9....as well.....????
5/5
GoogleCould not recommend Mile enough...true local experts who went above and beyond to ensure we were always well informed through a difficult and lengthy process. Kyle and team are ace!
5/5
GooglePositive and friendly people who made me so relaxed when I was going through this stressful period when we had to move house. The process went so smooth and the communication was great! Strongly recommend Mile estatePositiveResponsiveness, Quality, Professionalism
Thank you Yuliyana - it was our absolute pleasure! I hope you are safe and settled
2/5
GoogleI've really tried to be patient with Mile Estates. But it's been eight weeks since I've moved in and I've had so many issues crop up. They messed up furniture measurements three times and delivered stools that were higher than the table. Three times. They say they have contractors but will take over a week for an issue to be looked at and you will have to keep chasing them (i.e. I've had a blocked toilet and a very poor flush this entire time). I simply don't feel valued at all - I've never come across such bad service in all five other spaces I've rented in London (granted, the others were mostly private landlords - but I didn't have to pay them a £400 signing fee either and issues were resolved much quicker). Perhaps they're currently short-staffed or that agents chase new customers for commission purposes with the nature of their job, but I'd recommend not rushing into a contract with them.
5/5
View AgentsPrompt, polite, efficient and business-like.
We have used Mile as managing agents for rented property for several years and have always found all of the team helpful and efficient in all aspects of their role - finding new tenants, re-letting, general management, liaison with the tenants, trouble-shooting and generally doing the best for their client. In particular, in a currently difficult letting market, they have worked very hard to get a stream of potential tenants in to view and succeeded in letting the property with just a two week void.
5/5
View AgentsGreat Team
Moving into a new home can be one of the most stressful activities. Luckily, we had Mile Estates in Kensal Rise who made it the most enjoyable experience. They responded quickly to our many requests and we feel genuinely welcomed and accommodated whenever we visit them. To us, it’s just visiting our friends. What makes Mile unique is that they’re a team of diverse personalities, working cohesively to deliver an amazing service. On top of that, they have a great sense of humour. They’ve been our favourite neighbours and we would recommend them anyone.
5/5
View AgentsExcellent trustworthy local agent
I would completely recommend Mile. We had a very disappointing experience with a well known agency who were useless. We then appointed Mile and found them excellent: tenacious, straightforward, always polite and efficient - I had every call answered, and regular detailed updates about viewings and my sale progress. They were always good humoured and professional and overall a pleasure to deal with. I had full confidence they would get us our sale and they did. I would thoroughly recommend and think they need now to expand into the next area of London we are moving to!
5/5
GoogleSilvana has been amazing! She went above and beyond to help out and was extremely skillful dealing with issues with the landlord. Thank you, Silvana!
5/5
GoogleVery grateful to Kay and his team who helped us buy our home. Excellent service and a real pleasure to deal with an agent who was diligent knowledgeable and genuinely cared.
5/5
GoogleGreat experience with Mile Estates, they’ve all been incredibly helpful in every single step. Would highly recommend them.
Thank you Monica! Always our pleasure working with you 😊💚 …
5/5
GoogleSoroush at Mile really cared about us as potential tenants finding a property. I'd highly recommend Mile, very personable, great communication, and really flexible with viewings. Honest and upfront.
Thank you Sarah! Our pleasure 💚 …
5/5
GoogleJust rented out my property with Mile and they were great! Charlie helped me every step along the way and really found great tenants. Thanks Mile!PositiveResponsiveness, Quality, Professionalism, Value
Thank you as always Brandon, our pleasure 💚 …
5/5
GoogleExcellent people to do business with. I have always found them to be honest , polite and professional , in my dealings with them.
Thank you Anthony, it is our absolute pleasure
5/5
GoogleReally good experience with Mile Estate, Fabian helped us find a quality flat which exceeded our expectations! Really happy and thankful for the place! 100% recommended estate agency!PositiveResponsiveness, Quality, Professionalism, Value
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1/5
GoogleAs a buyer asked to get into a property asap for a viewing, was reassured that it wouldn't go. It went. Was perpetually referred to as 'mate'. Highly unprofessional.NegativeQuality, Professionalism
Hi Peter, Many thanks for taking the time to leave us feedback. We're sorry we missed the mark here and apologise for any informality shown on our part that was not well received, we'll address this internally. Looking into the matter I see that you wanted to see the property on the day of your phone call which was not, unfortunately, possible for the property owners; your only next availability to visit the property was a week later. Whilst we always do our best to keep the property available, we can only act upon our client's instructions wishing to accept an offer that had been presented. We would love the opportunity to discuss further if you are able to email: nw10@mileestates.co.uk We apologise that you were not able to visit the property and wish you the very best of luck with your property search.
1/5
GoogleBeyond dreadful experience with Mile, Kensal Rise. Rented an expensive house through them and their service at the end was appalling. If I could rate with zero stars I would. Avoid at all costs!
Hi Clare, Thank you for taking the time to share your experience. It is a shame you feel this way. As discussed the condition and cleanliness in which the property was left upon vacating was neither fair nor reasonable.We apologise if this was taken personally. We hope you are well settled in your new home and wish you happiness in your new surroundings. Best wishes,
5/5
View AgentsHelpful, Friendly and Great Service
Krupa helped me find a lovely new flat. She and her colleagues are very helpful, friendly and knowledgable. Highly recommended.
5/5
GoogleI found Mile Estates to be really professional when managing my flats in NW10. I highly recommend them! One very happy Landlord! 😊😊😊PositiveProfessionalism
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1/5
GoogleCommunication so poor that I was unable to even book a viewing. Avoid.
😕 We can't find anyone by that name on our system. We are sorry for your bad experience Sienna, would you be able to email us to discuss further nw10@mileestates.co.uk …
5/5
View AgentsThoroughly professional and always helpful
It was a great pleasure selling our property with Mile Estate agents. They were thoroughly professional and helpful at all times and always available for advice. I would highly recommend using them, and as a small and independent organisation they offered a really personal service. They were 'spot on' with their pricing and marketing. I would use them again.
5/5
FacebookFantastic agency, dealt with renting my properties perfectly! Keep up the good work!!!
I agree! Very efficient and easy to deal with.
5/5
Googlegood service, friendly, helpful.
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5/5
View AgentsVery professional and friendly
I actually went to Mile on the back of a few friends recommendations. Genuinely nice team who actually buck the trend when it comes to your archetype estate agents. Really professional, knowledgable in the market, diligent, and all round good humans.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mile Estates's London office has 215 reviews across three platforms: 176 on Google, 8 on Facebook, 31 on View Agents.
Mile Estates London is rated 4.4 out of 5 across all 215 reviews, and 4.3 out of 5 on Google from 176 reviews.
8 reviews from sellers, rated 5.0 out of 5 on average. For example, ROBERT wrote: "We dealt with Kay at Mile Estates when purchasing a property and the service was so good that we decided to use them again when selling the property. Once again ..."
10 reviews from buyers, rated 5.0 out of 5 on average. For example, ALEX wrote: "These guys are EXCELLENT! Super professional & organised... But super friendly too. We dealt with Kyle & Kay, both lovely chaps. Full of knowledge and full ..."
6 reviews from tenants, rated 5.0 out of 5 on average. For example, Alex wrote: "I've had a lot of experience with letting agents in London over the last few months so when you come across a really first class service, it shines even more ..."
Mile Estates London, 51 Chamberlayne Road, Kensal Rise, London, NW10 3ND.
