Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRaniya is very dismissive and needs to work on her customer service skills. She comes across extremely rude whether she knows it or not, never pleasant dealing with
S · 3 August 2024
Agent replied · 24 December 2024
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and any impression you may have had of poor customer service.
Our team strives to maintain a friendly and approachable demeanor, and we regret that this did not come across during your interactions. We understand that the referencing process can sometimes be challenging, and we’ll use your feedback as an opportunity to improve further.
If you’d like to discuss your concerns in more detail, please feel free to contact us directly. We are committed to addressing any issues and ensuring a positive experience for all our clients.
★★★★★ 5/5
GoogleMile Estates has been nothing but professional during our negotiations.
Special mention to Zack! He was so helpful through out everything
Stacie · 13 November 2025
★★★★★ 5/5
GoogleMile are the best estate agents in Kensal Rise. I rented a flat through them and also nearly bought a house through them too this year. They are honest (rare for estate agents), responsive, helpful. Particularly Kyle in sales and Sylvana in Lettings. If I ever needed to rent or sell a property I would definitely use Mile.PositiveResponsiveness, Quality, Professionalism, Value
Lucy · 20 June 2021
Agent replied · 19 June 2024
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★★★★★ 5/5
GoogleLouise Gibbons is by far the most efficient letting agent I have ever worked with, over many years: nothing is too much trouble for her. She is helpful, sensible, accurate and lightening-quick in responding to queries and requests. In addition to which, she is a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value
Neill · 25 August 2022
Agent replied · 29 July 2023
Thank you Neil, always a delight hearing from you 💚 …
★★★★★ 5/5
GoogleArben Krasniqi went above and beyond to help us secure a perfect rental property, in a very challenging market. He was incredibly professional, communicative, and above all, honest--keeping us informed at each and every step. He always strived to do the best to support us. He's an asset to Mile Estates.
Tej · 29 July 2022
Agent replied · 29 July 2023
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★★★★★ 5/5
GoogleMile managed the property I rented over the past few years- I had a good experience throughout, always received prompt help whenever there was an issue and easy moving out process as well.
Katie · 22 July 2026
★★★★★ 5/5
GoogleLovely experience with Mile Estates. Taylor was very communicative, providing details and updates on the renting process and patiently answering any questions I had. Despite the short turnaround, Taylor managed to get the process done …
Joanne · 13 April 2025
★★★★★ 5/5
GoogleVery patient, understanding and professional. Saw a difficult transaction through to a successful end. Kyle was the main agent who saw us through but my dealings with other Miles agents, which were sometimes necessary, were equally excellent
Norman · 27 March 2025
★★★★★ 5/5
GoogleA really great experience with Mile Estates. A big thank you to Taylor who was very communicative and flexible throughout the viewing and offer process, and who looked out for us throughout the subsequent steps. Taylor is approachable and … More
Deirdre · 15 January 2025
★★★★★ 5/5
GoogleLouise was amazing when we had a gas leak even when other landlords were being a pain. Her communication was excellent throughout and also how considerate she was towards my pregnant partner was amazing. Got the issue sorted very quickly and with relevant ease thanks 😊PositiveResponsiveness, Professionalism
Callum · 20 June 2022
Agent replied · 19 June 2024
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★★★★★ 1/5
GoogleConstant email spam of their properties with no response requesting information to be deleted
Xavier · 13 March 2026
Agent replied · 13 April 2026
Hi Xavier,
Thank you for taking the time to leave a review of your experience.
We do not have any records of having a Xavier Xing registered.
We looked into the other companies you have left reviews for, and they address you as "Martin", additionally we do not have anyone registered by as "Martin Xing".
If you would like to email: nw10@mileestates.co.uk with the name you believe to be registered as we will be sure to remove your details.
Best wishes
★★★★★ 5/5
GoogleExcellent service from Miles Estates, especially Kyle. Real please to work with them. Even from the outset Kyle organised viewings back to back to make things a lot easier. Kyle is very easy to speak to and honest and not the typical wheeler dealer you find at most other estate agents. Thanks again Kyle.
Suban · 3 March 2021
Agent replied · 29 July 2023
Thank you Suban, you were a delight to deal with and we hope you're well 💚 …
★★★★★ 5/5
GoogleFantastic, diligent and engaged estate agents - Marius and Louise were always very helpful and responsive.
Andrew · 25 July 2024
Agent replied · 24 December 2024
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our team. Marius and Louise will be delighted to know that their efforts and responsiveness made a difference for you.
It was a pleasure assisting you, and we’re here anytime you need us in the future. Thanks again for taking the time to share your feedback!
★★★★★ 5/5
GoogleWorking with Mile Estates in Kensal Rise is great experience for us. Their team is very professional and always looking out for their customers. It's a win/win!
Shout out to Charlie who is always on top of things and willing to help.PositiveProfessionalism
Luis · 25 August 2022
Agent replied · 29 July 2023
Thank you Luis! 💚 …
★★★★★ 5/5
GoogleWe had a very pleasant and totally hassle-free experience with Fabian Batchelor and the excellent team at Mile Estates. No complaints at all! Very efficient and attentive, and Fabian was with us throughout the whole thing and sorted out any issues brilliantly. Top class. Would definitely recommendPositiveResponsiveness, Quality, Professionalism, Value
Sandeep · 20 June 2021
Agent replied · 19 June 2024
Thank you Sandeep, you were a delight to work with! We hope you are safe and settled
★★★★★ 5/5
GoogleI just bought my property through Mile Estates and could not recommend Kyle and the team more. Honest, no nonsense estate agent who made the whole process smooth and transparent. Great communication and they are still being so helpful with questions I have a month after I have moved in. Could not recommend more highly.
Lucy · 3 November 2019
Agent replied
Hi Lucy,
You were a dream to deal with! I hope you are enjoying your new home!
★★★★★ 5/5
GoogleDelighted to have been living in my flat for a whole year now. Charlie’s help in finding and maintaining my place has been invaluable. Would also like to say thank you to Chloe for assistance as well. Would highly recommend Mile for those searching in London!PositiveQuality, Professionalism, Value
Aaron · 25 August 2021
Agent replied · 29 July 2023
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★★★★★ 5/5
GoogleKyle was really persistent. He secured an offer very quickly and helped us manage a complicated conveyance. Highly recommend the brilliant personal service we experienced.
Marion · 30 November 2023
Agent replied · 24 December 2024
Thank you for your kind feedback! We’re so glad to hear that Kyle’s persistence and support helped secure an offer quickly and guide you through a complex conveyance.
We truly appreciate your recommendation and are pleased we could assist. If you ever need help in the future, don’t hesitate to reach out
★★★★★ 5/5
GoogleWe sold our flat through mile. Soroush and Kyle were excellent throughout the process. Super helpful, very good communication and just generally nice people to deal with. Thank you!
Jake · 16 March 2025
★★★★★ 5/5
GoogleSuperb estate agents!! Charlie was absolutely amazing in every step of the way, and went above and beyond to help me! Super lovely! I can honestly say that this is the best rental experience I have ever had in London. From the viewing all the way until moving in, Charlie made sure that everything went super smooth, did everything he could to help and he overall made this process really positive and human! Amazing communication too, I knew exactly what was happening and when, which is super important. Am very happy! Recommend to everyone! Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Anna · 20 June 2021
★★★★★ 5/5
GoogleGreat friendly estate agent. Good local knowledge.
Kyle was fantastic and extremely helpful, he went above and beyond to add humour and calm the nerves throughout the whole process. He was five star ⭐️ Just extremely personable and professional, got the job done, but with a smile and a few jokes put in for good measure. I would definitely recommend using Mile Estate, if you are selling your house or looking to buy in the local area.PositiveResponsiveness, Quality, Professionalism, Value
Venetia · 20 June 2021
★★★★★ 5/5
GoogleArben Krasniqi was very kind and patiently waited for me since I was late. He tried really hard to highlight the pros of the property with a friendly smile on his face. It was a great experience altogether.PositiveResponsiveness, Quality, Professionalism, Value
Larisa · 20 June 2022
Agent replied · 19 June 2024
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★★★★★ 5/5
GoogleThey are doing a great job, very helpful and especially Charlie he look after us and helped us in every step until we got the house.
In the emails with questions he always gave us an answer back very fast. Thank you for everything!!!PositiveResponsiveness, Quality, Professionalism, Value
Tinna · 20 June 2021
Agent replied · 19 June 2024
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★★★★★ 5/5
GoogleRenting in London was made so easy by Charlie at Mile, he is an incredible estate agent who went above and beyond to find us the perfect property to rent. I could not recommend these guys more. Thank you!PositiveResponsiveness, Professionalism
Scott · 20 June 2022
Agent replied · 19 June 2024
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Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
