Trusted Agent profile · London
Verified
★★★★★
215 reviews across 3 platforms
51 Chamberlayne Road, Kensal Rise, London, NW10 3ND
Part of Mile Estates, see every office.
Mile Estates's office in London, at 51 Chamberlayne Road, is rated 4.4 out of 5 across 215 reviews on three platforms, including 176 Google reviews rated 4.3.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We dealt with Kay at Mile Estates when purchasing a property and the service was so good that we decided to use them again when selling the property. Once again ...Read all 8 from sellers
These guys are EXCELLENT! Super professional & organised... But super friendly too. We dealt with Kyle & Kay, both lovely chaps. Full of knowledge and full ...Read all 10 from buyers
Krupa & Kay gve us nothing but excellent service whern we looked for tennants for our two bed flat on College Road. They went the extra mile to ensure we were ...Read all 2 from landlords
I've had a lot of experience with letting agents in London over the last few months so when you come across a really first class service, it shines even more ...Read all 6 from tenants
mile... is a privately owned and run estate agents in Kensal Rise, NW10 & Colindale, NW9. Specialising in residential sales, lettings, management and investment portfolios
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe've used Mile for a few years now, first as our letting agent, then to help us sell our property. They've been brilliant throughout, always helpful and nothing has ever been too much trouble. Would highly recommend!
Thank you Megan, we are sad to see you go! Best wishes to you and your mother, it is been great working with you!
5/5
GoogleWhere do I start…our wonderous property industry is plagued with many Estate Agents that have “fallen” into it, these people have no passion, interest or knowledge of anything relating to property and are most of the time just out of school, this does not occur within Mile Estates. The knowledge and passion is almost breathtaking as soon as you speak to them especially Kyle. They love what they do and it shows. I have worked with these guys now for 2 years and a question was asked in my office the other day; which of your clients would you work for if you didn’t work where you do, I named Mile Estates which quite sums up their infectious nature. They will go to the ends of the earth to make sure their client is happy and treated correctly. I would not hesitate, not for a second in recommending these wonderful guys, they are going to grow and grow so either jump on the train or choose an agent that will not be able to sell/let your property then give it to Mile for a higher fee 👍
You gent, thank you Michael
5/5
GoogleMile were amazing! We worked with Zac who was incredibly friendly, extremely responsive and dealt with our offer at speed which was massively appreciated as we were trying to move and settle in with a toddler before Christmas! All our …
5/5
GoogleForget all the stereotypes about estate agents: We have bought and sold with Mile Estates three times over the past 7 years - and every time we have felt in safe, capable hands. Really personal and genuine service and people who really understand the importance of keeping you in the loop during a very stressful time. We highly recommend Mile Estates both for buying and selling, and a special warm thanks to Kyle for finding us what is now going to be our forever-home in the neighbourhood. He knew it was our house before we did: because he knows his clients. HIGHLY recommended.PositiveResponsiveness, Quality, Professionalism, Value
As you know Bronte, it is always our pleasure working with you!
5/5
GoogleI was highly impressed with the level of professionalism shown by Kyle and his colleagues throughout the sale of my late mother’s property. They took considerable time to understand my views on pricing and marketing, and their guidance …
5/5
GoogleAfter spending 9 months looking for our family home, we recently bought a house through Mile Estates, and can’t recommend them enough! Our agent Kyle was honest, reliable, knowledgeable of the area, and clearly customer focussed, which was refreshing to see. Most of all he actually listened to our needs and ensured the entire process was seamless, making himself available whenever we had questions (and there were plenty!) Thank you for your help!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Daniel, we were delighted to be part of your journey! 💚 …
1/5
GoogleI’m something of a loss with Mile. I spoke to Kyle on Thursday and we agreed an appointment for him to do a valuation of our 3 bed semi detached house situated in the neighbouring area. At the end of the call I asked him to email me confirmation for the appointment, no email received. On the day of the appointment, I tried calling the office ahead of the appointment to confirm - no answer. I bet you can guess where this is going....I arrived at the property for the appointment and waited 40mins, Kyle never turned up! No confirmation email, not answering customer calls, not turning up to the appointment - is this how you treat customers? Totally unacceptable and very inconsiderate of other people’s time!! A bit of advice to other vendors looking for a reliable professional agent - DO NOT GO WITH MILE!NegativeResponsiveness, Quality, Professionalism, Value
Hi Andy, Many thanks for taking the time to leave the above review. We are sorry for the inconvenience caused; as per our recent communications a human paired with technical error lead to both yourself and Kyle not receiving the relevant confirmation emails or diary bookings. A extremely rare mistake but one we apologise and have apologised explicitly for. We received no voicemails however to our office following calls. It is a shame that the aforementioned comments are so disparaging not having used our services. We have contacted you to make amends though respect your intentions to maintain the stance taken. The entire team at mile wish you the best of luck with the sale of your property! Thank you for the feedback it only strives us to improve 💪
5/5
GoogleI switched to Mile to find tenants for my 2 bed mews house because they are a small independent estate agents who I hoped would give me a more personal service. I was delighted. They were quick and efficient, and found me exactly the right tenants at a good rent. Charlie Ruff and Soroush Nezamabad were friendly and eased my anxieties and all in all it was a very pleasant experience.
Thank you Noella! We love working with you
5/5
GoogleGreat Estate Agency for Letting! We had a fantastic experience from start to finish, Zak & Raniya were always available when we had questions. Will definitely recommend using them!
5/5
GoogleMile Kensal Rise managed my tenancy more then 2 years. Special thanks to Soroush for finding the flat and Raniya, Chloe, Louise for supporting me throughout my tenancy. The team is very professional, friendly and solution oriented. I recommend.
5/5
Google2nd time renewing with mile estates, they are incredible, really easy, quick processes. Huge thankyou to Marius for helping me renew my contract here for the 2nd year running and sorting any questions I had. They really help you find a home. 100% recommended mile estates, the whole team are amazing, they really look after customers and think about what they want and need in a place. A massive thankyou to Luke for helping me find a place to stay after months of looking and Raniya for all the processing you all made the move so easy.
Thank you so much for your wonderful review! We’re delighted to hear about your positive experience with our team. Helping our customers find the perfect place and making the process as smooth as possible is always our priority, so it’s fantastic to know we achieved that for you. A special thank you for highlighting Luke and Raniya’s efforts, they’ll be thrilled to hear your kind words! We’re so happy we could assist you after months of searching, and we wish you all the best in your new home. If you ever need anything in the future, don’t hesitate to reach out
5/5
GoogleOngoing tenancy - Really good experience with Mile Estate. Especially, Louise. Very helpful, responsive, and helps resolve the issues really fast. Thanks for all your help
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5/5
GoogleWe bought our Kensal Green flat in 2012 via Mile and then we sold with them in 2023. In both cases they were excellent and we felt very looked after. Kyle ran our sale and was a great source of advice throughout, including a cumbersome leasehold conveyancing process. Highly recommended.
Thank you Paul. It was our pleasure! We were so glad to assist you on your journey!
1/5
GoogleI’m something of a loss with Mile. I spoke to Kyle on Thursday and we agreed an appointment for him to do a valuation of our 3 bed semi detached house situated in the neighbouring area. At the end of the call I asked him to email me confirmation for the appointment, no email received. On the day of the appointment, I tried calling the office ahead of the appointment to confirm - no answer. I bet you can guess where this is going....I arrived at the property for the appointment and waited 40mins, Kyle never turned up! No confirmation email, not answering customer calls, not turning up to the appointment - is this how you treat customers? Totally unacceptable and very inconsiderate of other people’s time!! A bit of advice to other vendors looking for a reliable professional agent - DO NOT GO WITH MILE!
Hi Andy, Many thanks for taking the time to leave the above review. We are sorry for the inconvenience caused; as per our recent communications a human paired with technical error lead to both yourself and Kyle not receiving the relevant confirmation emails or diary bookings. A extremely rare mistake but one we apologise and have apologised explicitly for. We received no voicemails however to our office following calls. It is a shame that the aforementioned comments are so disparaging not having used our services. We have contacted you to make amends though respect your intentions to maintain the stance taken. The entire team at mile wish you the best of luck with the sale of your property! Thank you for the feedback it only strives us to improve 💪
1/5
Google"We don't manage this tenancy" this all what they answer whatever happens. My experience has been, without a doubt, the WORST i have ever had!!!! Despite the contract stating that I should contact the agent or landlord for assistance, you often refused to help, citing that you don’t manage the tenancy. This left me with no choice but to deal directly with the landlady, whose behavior was extremely disrespectful and difficult to tolerate. I had to email you for inquiries that could have been resolved more efficiently had you been willing to assist. Additionally, I requested a tenancy reference, which you declined to provide. Thankfully, I didn’t need it in the end, but it felt like yet another roadblock. Also, I have not received any support or guidance regarding finding a new property, despite your earlier promise (with Luke). The behavior of the landlady was beyond acceptable; she even messaged me about my washing machine being on when I wasn’t at home, which made me feel like I had no privacy. When I requested an invoice for a sink replacement (a perfectly reasonable request), she told me to "go find some manners" and refused to provide it. Despite this, I accepted the £312 claim to be taken from my deposit that I have been waiting for it for almost a month just to avoid further conflict. Living conditions in the property let by Mile estate: -While electricity was stated to be included in the rent, the heating arrangements were inadequate. The heating was limited to just five hours a day, even in freezing weather. Two of those hours were in the morning when I was at work, leaving the flat unbearably cold for the rest of the day. When I raised the issue, I was told to use heavy duvets and she gave me a plug-in heater that barely heated itself and was instructed not to use it for more than two hours at a time. This was far from sufficient and made the living conditions extremely uncomfortable during winter. -I endured living with severe mold that was eating through the studio, spending my own money on removal products and dealing with the health problems it caused. -Additionally, I had to purchase pipe unclogging products monthly to avoid kitchen sink blockages, despite hardly using the kitchen. -I was also not allowed to receive parcels or mail addressed to anyone other than myself, even though the flat was used as a delivery address (not home address). On several occasions, the landlady returned parcels to the sender without informing or consulting me. This caused me to miss receiving important items, gifts, and letters. Despite enduring all these problems, I left the studio for more than three months as i went back home to my country, never caused any issues, never caused any noise (although I frequently heard the landlady shouting and swearing, which created an environment that made me feel scared and anxious in my own home) and always paying rent on time, she continued to blame me for unrelated issues, such as my husband staying over briefly to support me following the recent loss of my father.
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the difficulties you faced during your tenancy. We’ve made several attempts to contact you following your review, but unfortunately, we’ve received no response. None of the issues mentioned were brought to our attention during your stay. Had we been made aware, we would have done everything within our capacity to address them in collaboration with your landlord. As you’ve mentioned, we did not manage this tenancy, which limited our involvement and ability to intervene directly. Many of the concerns you’ve raised, such as heating arrangements, the mold issue, and the behavior of your landlord, relate to matters beyond our jurisdiction as an agency. However, if these grievances had been reported to us, we would have sought to mediate and find resolutions wherever possible. Additionally, we did reach out to assist with your property search. Unfortunately, at the time, we did not have any properties available within your specified price range. It’s unfortunate that you’ve chosen to discredit our agency despite acknowledging that your grievances are with the landlady. While we understand the toll this situation has taken on you, we feel it’s important to clarify that we were not given the opportunity to support you formally during your tenancy. That said, we truly hope you are now settled comfortably in your new home. Please rest assured that we have raised your concerns with the landlady to ensure greater awareness of the impact these issues may have had. Should you wish to discuss this further or require any additional assistance, we remain available to help.
5/5
GoogleBrilliant experience - supported throughout by Taylor. Really enjoyed the process of finding our new rental thanks to Taylor. After our first flat fell through , he quickly found another similar property within our budget and was flexible in his timings for showing us around. 2 quick viewings later and we got our offer accepted. Thanks for the support Taylor. Will & Emma
5/5
GoogleKyle is just a great and brilliant estate agent. We are very thankful to him and his team. We just bought our flat thanks to him. He is such a good professional, trustable and hard worker. At the same time he is very nice, friendly, polite and educated. He always found quick responses to all our questions and queries, making the process smooth and easy. In our experience, Mile... is far better than most of the estate agencies we have contacted.
Thank you Susana :) It was our absolute pleasure!
5/5
GoogleMarius Ruff and his team at Mile Estates are completely professional and reliable. As a landlord we have had experience with various agents, however, none can compare with Mile Estates - if you have a request no matter how big or small, this will be taken care of immediately. I can’t recommend them enough - you will certainly be in good hands. Thank you.
Thank you Debi, our pleasure as always 💚 …
5/5
GoogleSpecial mention to Louise! She’s been nothing but incredible helping both my partner and I with our enquiries and other related problems.
5/5
GoogleAs a buyer, working with Kyle was great. He must have spent half of his waking day just answering my constant emails/calls regarding the property! He worked effectively liaising between me and the seller; making the transition as smooth as possible. He was also very accommodating; allowing me to view the property whilst battling through Covid restrictions with ease. Would highly recommend them. Thanks Kyle!PositiveResponsiveness, Quality, Professionalism
💚 …
5/5
GoogleSecond time using Mile Estate Agents (once buying, once selling) and have been very impressed with their responsiveness, professionalism and willingness to go above and beyond to get the deals done. We had a very protracted sale and throughout Kyle was proactive and helping to chase the buyer and their solicitors. Would highly recommend whether buying or selling!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Richard. A true gent 💚 …
5/5
GoogleI have had very satisfactory dealings with Marius and the team for many years and they currently manage 3 of our properties in the NW6 and NW10 postcodes. I have been particularly impressed with Louise who took over the property management responsibilities during a difficult last year and am happy to recommend them going forward.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Michael, we appreciate for your business over the years 💚 …
5/5
GoogleI have used Mile Estate for many years - I like the family business approach to clients. My latest dealings have been with Charlie who is a delight! As they say, he could sell fridges to Eskimos. He is cheeky, super-friendly, accessible, responsive, keeps his word and, crucially, he gets the job done. He managed to let my property during Covid-19 lockdown; not a mean feat!! Thanks Charlie!
💚 …
5/5
GoogleHad a fantastic experience with this property management team! A special thank you to Chloe for her amazing support, she was so nice and always gave quick responses to my questions. The service was professional, reliable, and efficient. Highly recommend for a smooth and stress-free experience!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mile Estates's London office has 215 reviews across three platforms: 176 on Google, 8 on Facebook, 31 on View Agents.
Mile Estates London is rated 4.4 out of 5 across all 215 reviews, and 4.3 out of 5 on Google from 176 reviews.
8 reviews from sellers, rated 5.0 out of 5 on average. For example, ROBERT wrote: "We dealt with Kay at Mile Estates when purchasing a property and the service was so good that we decided to use them again when selling the property. Once again ..."
10 reviews from buyers, rated 5.0 out of 5 on average. For example, ALEX wrote: "These guys are EXCELLENT! Super professional & organised... But super friendly too. We dealt with Kyle & Kay, both lovely chaps. Full of knowledge and full ..."
6 reviews from tenants, rated 5.0 out of 5 on average. For example, Alex wrote: "I've had a lot of experience with letting agents in London over the last few months so when you come across a really first class service, it shines even more ..."
Mile Estates London, 51 Chamberlayne Road, Kensal Rise, London, NW10 3ND.
