5/5
TrustpilotAmazing help from the branch manger
Agent replied · 22 December 2024
Hi Hekmat, thank you for your review!
Trusted Agent profile · London
Martyn Gerrard London reviews
★★★★★
2,200 reviews across 3 platforms
66 / 68 High Road, East Finchley, London, N2 9PN
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in London, at 66 / 68 High Road, is rated 4.7 out of 5 across 2,200 reviews on three platforms, including 316 Google reviews rated 4.8.
316
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,883
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotJamie
Jamie is very professional. We had a amazing viewing with him due to his kindness and patience. Would definitely recommend
1/5
TrustpilotNot to be trusted
We rented from Martyn Gerrard for 3 years and had the worst experience ever. Martyn Gerrard lied, shared our data without our consent, entered our property without our permission and threatened us. Their behaviour was unacceptable and they wouldn't accept critism. They told us their clients were not us, the renters, but the landlords. We were previously renting from the renowned 'london's worst landlord' and we had alot better experience than with Martyn Gerrard. Never ever rent with Martyn Gerrard. We are now buying and won't even consider a plce if the estate agent is Martyn Gerrard
5/5
GoogleI had a great experience with the agency and especially with John Sandos who helped us find a house for rent. John is very friendly and professional in the same time as well as easy to communicate with.
5/5
TrustpilotGreat
Had a great time working with Sophie from Martin Gerrard in the lead up to us renting a flat. She was honest and clear with the places we viewed and helpful and efficient when we were in the process of signing contracts. Thanks so much.
5/5
TrustpilotErhan was very helpful!!
Erhan was very helpful to assist me finding a nice property, he has wealth if knowledge of the local area.
5/5
TrustpilotSmooth buying experience
Faysal has been great for the whole experience from initially viewing the property to exchange and completion. Always quick to respond and follow up on queries.
5/5
GoogleRenting through Martyn Gerrard has been super quick and easy. Sophie in particular has been extremely efficient and helpful, which has really simplified our renting process. Thanks!
Agent replied · 23 August 2024
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotThe agency professionally handled the…
The agency professionally handled the sell of my apartment.Arzu was Extremely helpful and on top of the process. A big Thank You! Highly recommend
5/5
TrustpilotVery happy with my experience thus far
Very happy with my experience thus far. The initial renting went well, then also the renegotiation, as the landlord wanted a huge 12.5% increase in year 2. On each occasion I ended up dealing with a different person. I think as with all these things though, it really depends who you get on an individual basis. If you get unlucky, whichever organisation/agency you are with, then it's a rough ride that ends up costing you.
5/5
TrustpilotGreat job Emily!
Emily is a very polite andprofessional young lady, shehappily answered our numerousquestions about the house andknew all about the local area.Would definitely recommend!
5/5
TrustpilotWheatstone Branch 😃
I’m a first time buyer working with Martin from Martyn Gerrard Wheatstone branch. What a pleasure it was. Friendly, punctual, hard working & helpful staff made the process as easy & swift as it could be. A special mention has to go to Martin & Ella, who went above & beyond to help me out with some (computer related, I dig holes for a living 🤣) details I was struggling with. A fantastic team of people.
5/5
TrustpilotZoe from the renewals department is…
Zoe from the renewals department is brilliant. I have worked with her on many contracts. She has always advised well, is hard working, easily contactable and gets things done.
Agent replied · 16 June 2024
Dear Ofir, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. Our renewals department wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotVery good experience with this agency…
Very good experience with this agency especially Agent Hossein Ghane made sure that everything all our wishes are fulfilled
5/5
TrustpilotHouse sale success
We recently sold our home through Martyn Gerrard. Declan was very efficient, explained the process, provided helpful advice throughout and followed up with all parties to ensure we completed.
5/5
TrustpilotRaphael is very knowledgeable
Raphael is very knowledgeable. Any question or worries we had, he was always at the end of the phone
2/5
TrustpilotSlapdash
We were looked after when moving in, but nothing of the sort when moving out. PPE was not properly worn to viewings, no gloves, masks under the nose etc. I had to bring PPE up at the start to even be reassured that it would be worn. They didn't communicate in the preferred method although I told them multiple times. They didn't respond efficiently to emails. They sent an email explaining I had to pay a check out fee, which is now illegal, when I queried it they removed it. They didn't even confirm when a new tenant was found to allow us to be put at ease. Luckily I had a great landlord who I could work with for the most part instead. I would have been stuffed if they managed the property.
5/5
TrustpilotNadia was super responsive & helpful at…
Nadia was super responsive & helpful at getting our tenancy agreed with furnishings and dates that worked for us!
5/5
TrustpilotMartyn Gerrard has been very helpful…
Martyn Gerrard has been very helpful throughout the process of renting property, especially Nadia. She was very responsive and friendly.
5/5
TrustpilotGreat service from Martin & Declan
Great service from Martin & Declan, loads of experience and great support along in selling my property, without a doubt would recommend their services when buying or selling a property. They really do go the extra mile working round the clock to make sure all parties are happy, we had some obstacles along the way but where taken care of professionally and in a timely manner. Thanks again guys! Look forward in doing more business with yourselves.
5/5
TrustpilotGreat service, thank you
I had the pleasure of working with Annie Clarke during my recent property purchase, and I can't praise her enough. Annie's professionalism and attentive service made the entire process smooth and enjoyable. She was always available to answer my questions. I highly recommend her to anyone in need of a dedicated and knowledgeable estate agent.
5/5
TrustpilotTop letting Agent!
They were very professional and were always available to answer queries .They made the experience stress free and our property was rented out very quickly. Would highly recommend!
Agent replied · 16 June 2024
Dear Julian, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotBruvis and team were excellent
Bruvis, Bobbie and the team were so helpful and professional . They helped us all the way and were very personable
5/5
TrustpilotVery efficient and reliable estate…
Very efficient and reliable estate agent.I had a couple problems with heating and washing machine upon moving in that were sorted and allowed us to have a nice start to the cold winter.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Martyn Gerrard London won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2021, 2022.
EA Masters by year, 2021 to 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- East Finchley
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
- East Finchley
Source: EA Masters winners lists, as published, linked by year.
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Questions about Martyn Gerrard London
Has Martyn Gerrard won any awards?
Yes. Martyn Gerrard won Gold for Best Estate Agent Guide 2023 Gold Award, East Finchley branch at EA Masters 2022, and 1 other industry award since 2021.
