Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIntimidating corporate practices
As potential tenants we had very negative experience. Initially Nadia didn't even know the price of the property when we came to see the place and it sounded as if she was trying to suggest that we place an offer 'and the best wins' when we talked on the phone. It felt as if we were invited to an Ebay auction. When landlady accepted our offer we were told by agency that after paying deposit we had 24hrs to complete all the paperwork and if not we would loose the deposit. After us raising this as a concern we were vaguely assured that it could be potentially extended to 48 hrs but nothing was actually explicitly confirmed. We went through nightmarish chain of emails with 3 people involved. We could not access documents properly before paying and our plea for more transparency and literally few days more (we were happy to pay the deposit on the day but wanted confirmation that we would be given more time for the paperwork) to deal with it was rejected. We were dealt with bluntly and in arrogant manner. Very disappointing experience, considering we were not refusing to pay just asking for reasonable timeframe to complete the process.
Hanna · 25 May 2021
★★★★★ 5/5
TrustpilotGreat Job
Jessica made the whole renewal process so easy and efficient, everything was completed way ahead of schedule - thanks Jessica
KD · 16 January 2023
★★★★★ 5/5
TrustpilotAn excellent company
An excellent company. We used the whetstone branch for our big move. Stewart and his team were second to none and handled it all very professionally. Friendly and helpful would highly recommend.
Amy · 19 May 2021
★★★★★ 5/5
Trustpilotreally good estate agents in Winchmore Hill
We are a law firm that work regularly with Martyn Gerrard's office in Wiinchmore Hill and we have always found them responsive and efficient to deal with. They have been successful in selling properties in the area at good prices and their customer service and attention to detail is excellent. We would have no hesitation in recommending them
Simon · 30 October 2023
★★★★★ 5/5
TrustpilotHighly Recommend. 5 Star.
I couldn’t hold Stewart and his team in any higher regard. They were excellent from start to finish. Good communication, great advice and a professional service. Highly recommend.
Mike · 25 January 2022
★★★★★ 3/5
TrustpilotA Tale of Two Sides
A tale of two sides really. With regards to our sale. I do not believe we got a single offer from a show around that I was not myself present during. That being said I do not feel we would have got our move across the line with out the amazing support we received from Sophie, who was equally lovely and professional.
James · 13 July 2023
★★★★★ 5/5
TrustpilotJessica was always responsive to any…
Jessica was always responsive to any enquiries or details we required and was prompt. Advice was given whenever necessary. Well done and thanks, Jessica.
Tas · 25 July 2022
★★★★★ 5/5
TrustpilotFriendly and professional
Good explanation of property and market as well as local area. Immediate communication with brokers and solicitors. Good follow up. Good advice on lowest potential price. All very friendly and professional.
Mr · 10 June 2023
Agent replied · 16 June 2024
Dear Moe, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotVery positive experience
The team has been very responsive and professional. Our main point of contact was Nadia who was extremely supportive and friendly throughout the renting process and made our experience very positive.
Customer · 9 June 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotFatmir was very helpful throughout the…
Fatmir was very helpful throughout the process. He was informative, fast responding and efficient with all of our requests. Would recommend Martyn Garrad to friends and family.
Barney · 28 February 2022
★★★★★ 5/5
TrustpilotService with a smile
Service with a smile, Cant recommend Raphael enough, fair to say the purchase wasn't as smooth as we hoped but couldn't of done it without him keeping me sane
Paul · 5 November 2021
★★★★★ 5/5
TrustpilotGreat customer Service
We found the engagement and friendliness of all contact points with MG very good.Buying a house is a stressful process, but they did what was possible to reduce the stress levels.
Darren · 7 June 2023
Agent replied · 16 June 2024
Dear Darren, Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotSteffi at Martyn Gerrard is great.
Steffi was brilliant. She kept us up to date and informed at every step of the rental process and was professional and courteous at all times.
Rhiannon · 11 April 2022
★★★★★ 5/5
TrustpilotKnowledgeable
I have always had positive dealings with Adriano and he has been extremely helpful thus far. Adriano has listened to my requirements and suggested several suitable properties. Thank you!
Oliver · 24 July 2023
Agent replied · 16 June 2024
Dear Oliver, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
★★★★★ 1/5
TrustpilotAbsolutely terrible.
Absolutely terrible.Historically i had both purchased and let properties via Martyn Gerrard with outstanding service, so much so I had recommended them to so many people for all sides, purchase, sales, rentals etc.A shame they could not retain their high levels of service years later.Now all i can say is what a shambles, the extremely poor service, poor tradesman they provide, failing to make payments, I could go on for a while here.I would never use Martyn Gerrard again, my issues are still ongoing with zero resolutions and all i can say is they have lost a customer they had for life previously.
Customer · 12 March 2021
★★★★★ 5/5
TrustpilotJay Yildirim, very professional and friendly real estate agent
Jay Yildirim showed me around the property and answered all my questions. He supported me during sale negotiations, and once my offer was accepted he’s been staying on top of things and updating me with the progress. He’s very professional and friendly, and it’s been a pleasure to work with him. I highly recommend collaborating with him.
Joanna · 1 November 2023
★★★★★ 5/5
TrustpilotErhan Okay was extremely helpful
Erhan Okay was extremely helpful, he assisted with all imperative queries and made the process seamless. Thank you Erhan!
Daniela · 12 January 2023
★★★★★ 5/5
TrustpilotHonest professional estate agents
Over the years we’ve had many dealings with estate agents and I can honestly say the Martin Gerard estate agents are by far the best we’ve ever dealt with very friendly professional and above all they’re not pushy but honest and helpful. I can’t recommend them enough.
Howard · 29 May 2024
★★★★★ 5/5
TrustpilotWe had a a great experience working with Jatin Shah
We had a great experience working with Jatin Shah at Martyn Gerrard. He was always available and ready to advise on everything that was needed for the sale of my flat. His advice was always honest and helpful. I would absolutely recommend him to anyone selling a property in the area.
Justine · 12 March 2024
★★★★★ 1/5
TrustpilotVery disappointing from the start by…
Very disappointing from the start by the agent and the landlord. First off all they didnt tell us about the problems with the roof and we had to move in the flat 2 weeks later than the actual moving date . Then the mould and other problems in the flat it was terrible honestly don’t take from them any flat.I will make more complains about them because it’s not fair for the people that want to live in a decent house 🏡
Florentina · 18 February 2021
★★★★★ 5/5
TrustpilotTop service from Erhan…
I dealt with Erhan as I was potentially looking to rent in the area and he was fantastic, so knowledgable and helpful.
Mr · 14 September 2022
★★★★★ 5/5
TrustpilotExcellent service. Arzu is fantastic.
Arzu at Martyn Gerrard was absolutely amazing throughout this very stressful process. She was very responsive to emails, replying within the hour. She constantly reassured us that she was on top of everything and had our best interests in mind at all times. Without Arzu, this process would have been quite unbearable. We are so grateful for her help and everyone at Martyn Gerrard and are very happy with our new home!
Anna · 20 June 2022
★★★★★ 5/5
TrustpilotZoe Sophocles - excellent!
Zoe Sophocles has been excellent to deal with - very clear in her communications, and responsive. Would absolutely recommend her.
James · 30 November 2022
★★★★★ 5/5
TrustpilotTreon J was extremely helpful towards…
Treon J was extremely helpful towards me and my enquiry, I contacted the office to seek advice and support and he was very helpful and showed that he has a lot of knowledge in property market and was able to recommend very good purchase for my first buy.
Kay · 8 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
