Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEleanor Palmer Partnership
I work on the Eleanor Palmer PTA chair group and with Martyn Gerrard as our partner sponsor. The team were really keen to start working with us and provide great support to the school via our Winter and Summer Fairs. They are always responsive, provide great artwork, raffle prizes and sponsorship. They have a genuine interest in Eleanor Palmer and the other schools they partner with and are a genuine pleasure to engage with. Without our additional fund raising the children would get no school trips, new climbing frames, music lessons, etc. so we are grateful for the work they do and support they provide. Long may it continue!
Ben · 25 August 2024
★★★★★ 5/5
TrustpilotI have been dealing with Saad
I have been dealing with Saad, Jessica and the team at Martyn Gerrard since late 2023 and cannot praise them highly enough. Their professionalism, knowledge and sincere approach to business is in my mind second to none.
Jimmy · 29 May 2024
★★★★★ 5/5
GoogleAbby was amazing to work with! She made the whole process so smooth. From the beginning she was there to answer all of our questions and kept us well informed throughout the journey. Would definitely recommend Abby to anyone looking for a dedicated and knowledgeable estate agent.
Cassie · 28 October 2023
★★★★★ 5/5
TrustpilotAmanda was extremely helpful during…
Amanda was extremely helpful during both the sale of our existing property and the purchase of our next. Friendly, professional and always responded in a timely fashion. It was a nice contrast to some of the teenage boy estate agents that seem to have become the norm.
Dael · 27 October 2023
★★★★★ 5/5
TrustpilotAdriano was really helpful on the phone…
Adriano was really helpful on the phone to me with the request I made. He went the extra length to send me an email confirming the details I needed.All the best Adriano.
Savitree · 20 August 2024
★★★★★ 5/5
TrustpilotI recently worked with Tobias Donnelly at Martyn Gerrard estate agents
I recently worked with Tobias Donnelly at Martyn Gerrard to rent out my flat.. he was absolutely amazing! So professional and great at communicating..
Miranta · 3 February 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Tobias wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 1/5
TrustpilotSo Martyn Gerrard estate agents decided…
So Martyn Gerrard estate agents decided whilst paying the rent that’s owed on the 18th of every month. Decided that it was ok to not pay the rent on the 18th and they with sort it out the following week. The accounts team apparently went home!
Pasha · 20 September 2024
Agent replied · 26 October 2024
We sincerely apologise for the delay you experienced in receiving the rent payment. We understand how crucial it is for landlords to receive timely payments, and we always strive to ensure rent is transferred promptly. In this instance, it appears there was a delay in receiving the rent into our account. Whether this was due to the tenant paying late or a delay in the banking system, we can't tell. However, as soon as the payment was received into our account, we immediately processed it, and you should have received the rent on the 20th.We appreciate your understanding. If you have any further concerns, please don't hesitate to contact us.
★★★★★ 5/5
GoogleSelling properties can always be very stressful, however I would like to give special thanks to Faysal at Martyn Gerrard. Faysal was very great: he sold our property, he kept us updated throughout the transaction, told us everything we needed to know and was available at any time. He acquired a good offer for me, so I appreciate Faysal and MG for their effort and work.
Wilson · 10 November 2021
★★★★★ 5/5
TrustpilotThank you to Sophie
Thank you to Sophie, Emily and Adriano for all of your helpful property advice :-)
Katie · 17 October 2023
Agent replied · 16 June 2024
Dear Katie, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotMG has been really helpful right from…
MG has been really helpful right from the start of the tenancy process, especially Kevin made sure the entire process was smooth from help finding tenancy to post rental help. He was very responsive and available all the time to resolve any issues.
Rajan · 16 January 2024
★★★★★ 5/5
TrustpilotAmazing Team
The team members are very experienced and professionals. We are with them from last 3 years and always helped us in all aspects. Titas Juskevicius is the best. He was very helpful and professional dealing with. Thank you to him and Martyn Gerrard.
Beril · 16 January 2024
★★★★★ 5/5
TrustpilotEmily was very helpful and confident in…
Emily was very helpful and confident in the knowledge of the local areaWe had questions which she answered with alot of extra information
Mandy · 27 February 2023
Agent replied · 16 June 2024
Dear Mandy. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotI’m extremely happy with the service…
I’m extremely happy with the service I’ve received from this company. They have been kind, respectful and incredibly helpful at every step along the minefield of selling a property. I don’t know how I would have managed without their help. Jatin was my allocated agent and he went far beyond his remit to help me at every turn. I can’t recommend them enough, Evelyn Simpson
Evelyn · 17 December 2021
★★★★★ 1/5
GoogleAgend did not show up - we tried to call but no answer. After we walked to the office to ask what happened, they were quite rude and did not apologise or care. Please avoid if you want to find a flat and be treated with respect.
Maximilian · 26 August 2024
Agent replied · 25 October 2024
Hi Maximilian,
We apologise for the inconvenience. Unfortunately, our negotiator who was scheduled to meet you at the property is currently on holiday for a week, so we’re unable to question. According to our records, he was at the property at the scheduled time, but clearly, something went wrong. Our office is reaching out to you to see if we can re-arrange a new appointment.
★★★★★ 5/5
TrustpilotThank you so much Kevin!!
We recently rent our house through Martyn Gerrard.Kevin was extremely helpful throughout and made the stress of referencing, paperwork and moving much easier. He was always easily contactable and the use of WhatsApp made things a lot easier, rather than waiting on hold or for a callback. Thank you for helping us move into our dream home!
Sam · 8 December 2022
★★★★★ 5/5
TrustpilotWas shown a property by Anna and she…
Was shown a property by Anna and she was very attentive and gave all the information needed with no rush. Would recommend!
JV · 8 May 2026
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service and attention to detail Annie and Maria along with Tyrell helped make the sale of our property in Gaisford Street go as smoothly as possible.Thanks Joe & Bridget
Joe · 19 August 2024
★★★★★ 1/5
TrustpilotHorrible experience having to deal with Martyn Gerrard
Horrible experience having to deal with this company. Their contractors for one of their buildings have damaged our property, and after originally saying they’ll look into it, they’ve ignored me since. It’s been 2 weeks since the damage occurred and there’s been no progress. Unscrupulous company - avoid.
Ben · 2 August 2024
Agent replied · 23 August 2024
Hi Ben, we understand that the issue you're experiencing relates to the building next door, managed by our Block Management team. We’ve been in touch with you via email and phone to keep you informed, and we’ll continue to keep you informed as we follow up with the contractor to resolve this as quickly as possible.The repairs were necessary to address a leak affecting your flat and our property. We replaced the capstones on the parapet wall between the two properties, as the old rendering on both sides was severely damaged and likely the main cause of the leaks. Unfortunately, it seems the contractor did not clean up properly after finishing their work, and we are actively pursuing them to rectify this. However, we believe the damage to the wall was due to the age and condition of the rendering rather than the contractor’s actions. With the new capstones in place, we expect this should prevent any further leaks.
★★★★★ 5/5
TrustpilotBuying a property
Jenna was patient and very professional. She answered all our questions , and we had many, and we never felts she was pushing us into buying or making a decision we were not 100% comfortable with. She was always quick to respond and absolutely lovely.
Iris · 13 November 2023
★★★★★ 5/5
TrustpilotDaniel Harris
Daniel Harris, done an out standing job for me in finding new tenants. Daniel kept me posted with viewings and sorted all of the paperwork issues that arise these days.He made it flow really well. So a big thank you Daniel, for sorting this out all before the close of play at Christmas. Five star service..
Michael · 23 December 2022
★★★★★ 5/5
GoogleThanks to Sergio Elia, I managed to find my next flat to rent. Not only is he a friendly person, but he also made sure to answer my questions as fast as possible via phone or email. If you want to find your new home without any stress, I would highly recommend Sergio and Martyn Gerrard to sort things out for you in a professional way.PositiveProfessionalism
Martin · 24 August 2021
★★★★★ 5/5
TrustpilotMG review
Gabriella is a formidable sales person, she is assured knowledgeable and knows when to stand her ground . My recent experience with MG has been excellent, the book of clients and relationships they hold are second to none and they get the job done.
Roger · 29 November 2023
★★★★★ 5/5
TrustpilotWe had a good experience with Martyn Gerrard …
We had a good experience with Martyn Gerrard Estate Agents.They helped us find an apartment, all questions were answered clearly, the agent always answered and explained if we had any problems. Our agent Adam Peerthy is attentive, punctual and professional.Thank you
Mr · 3 February 2024
★★★★★ 5/5
GoogleGreat service Tenant found very quickly, made the whole process very simple
Myles · 25 October 2025
Agent replied · 27 October 2025
Hi, Myles. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
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