Trusted Agent profile · London
★★★★★
2,154 reviews across 3 platforms
66 / 68 High Road, East Finchley, London, N2 9PN
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in London, at 66 / 68 High Road, is rated 4.7 out of 5 across 2,154 reviews on three platforms, including 277 Google reviews rated 4.8.
277
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,876
Reviews on Trustpilot
Business-wide
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat house buying experience
We recently completed on a property purchased through Martyn Gerrard Estate Agent. The service we received from Umit was thorough, friendly and professional. When he wasn’t available he made arrangements with his colleagues to deal with any issues, so we had seamless service throughout. Can recommend both MG and Umit
5/5
TrustpilotTrustworthy and exceptional service!
I had a seamless and fantastic experience with Steffi who helped me through the entire process of finding a rental in London from start to finish. She was exceptional in her knowledge, reliable and extremely trustworthy. She actually gave me great advice and helped secure a fantastic flat. Even after the rental agreement was signed, she continued to help with all matters related to move in, and was extremely responsive. I would highly recommend this agency, and especially Steffi!
5/5
TrustpilotAn expert service with Zak Martin
We been dealing with a gentleman called Zak Martin. I found him to be thoroughly professional and a pleasure to deal with. He found exactly the type of flat my mother is looking for and is handling the negotiations expertly.
5/5
TrustpilotDeclan Morgan
Declan Morgan, you have been my life saver, advisor, supporter and handler during the house sale process! You made it seem so easy, your knowledge and expertise was greatly appreciated and your kind presence, phone calls, voice messages have been very reassuring and thoughtful. Keep doing what you’re doing and keep helping people like me sell their homes well! Thank you so much!! Shimu (seller)
5/5
TrustpilotBrilliant and professional service
Brilliant and professional service, sold in no time.Declan was assigned to our property and did a great job from start to finish. He really looked out for us as sellers, and was very fair and reasonable throughout. We sold our property before we knew it and even ended up buying through another branch of Martyn Gerrard. Would highly recommend.
5/5
TrustpilotMassive thank you to Lee for helping me…
Massive thank you to Lee for helping me and my husband find a property. He supported us until the day of move in which made the entire experience much easier than it has been previously!
Dear Michelle, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
1/5
TrustpilotAvoid
Rented a property through this estate agent this year in February and it is the worst experience I have every had. The agents took zero responsibility for the state the property was handed over to us in, which was a terrible one, and washed their hands of us immediately as they were not the managing agent. Understandable that they are not the managing agent however this was not an issue some time into the tenancy agreement it was an issue, or rather several, with the condition the property was handed to us in. There was rubbish and leftover belongings throughout the whole property, no working kitchen lights, no working shower, no access to our balcony, no working smoke detector, work that was promised to be done wasn't, professional clean hadn't been done (also promised) and we had no mattress provided, a clause that had been written into our contract. when contacted, we were lied to by the agent Steffi Kampoli, she told us the Landlord was on his was over with a mattress, turns out he wasn't even in the country. A company and it's employees with zero morals and zero shame.
5/5
TrustpilotEasy, quick and effortless
We moved into a property in Woodside Park where we used the estate agents Martin Gerrard. Throughout the move we were guided through each step by Kevin who was excellent in making sure our needs were met. The communication was excellent and we found the move very easy with little to know stress. I would like to use this review to personally thank Kevin and the team at Martin Gerrard for a stress free move. Thanks James and Lucca
5/5
GoogleMartyn Gerard was more than helpful in finding us a flat. Specially (SW) was extremely honest, upfront, and was able to find us a nice flat that fit right in our price range. Thank you (SW)
Dear Samuel, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
5/5
GoogleSophie has been helping me with securing a rental property, she's very professional and helpful. She made the process quick and easy for me and great communication from her throughout the whole process. Would definitely recommend.
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotFriendly and professional - excellent services
We recently purchased a home and although Dinesh was the seller's agent, he was stellar all the way through. Friendly, responsive, helpful, professional - he did everything he could to make the process as smooth as possible. Really appreciate his efforts and if we were ever to sell a home, we would definitely go to him. Thank you, Dinesh!
5/5
TrustpilotGreat experience with Shuhan Ali at MG
Had a great viewing last weekend with Shuhan Ali at Martyn Gerrard. Shuhan was super kind and helpful, showing us every aspect of the property, explaining all the details, and even had all the extra info handy, such as exact service costs, ground rents, as well details on the leasehold agreement re: extensions, etc. He even had helpful suggestions on how the some aspects of the interior could be tweaked to suit our specific needs and concerns. He's also been great at following up and sharing new ideas. Overall, great experience, and highly recommended!
5/5
TrustpilotGreat service from Usman
A big thank you to Usman and his team from Martyn Gerrard. He helped me and my partner find the right property. The moment we proceeded, communication was on point. Any concerns were addressed with Usman. Overall, happy with the whole process.
5/5
TrustpilotGood honest team in both sales and lettings
I have been using Martyn Gerrard N8 branch since 1987 for both sales and lettings. They have always been fair and honest but I must particularly give credit to Sales Negotiator Treon Johnson who breaks the stereotype of Estate Agents past. Treon is honest and trustworthy, always putting the client first and for this I thank him personally for exceptional phone manner and kindness.
5/5
GoogleJenna was incredibly helpful on our house hunt and made sure we got to see everything suitable. She and the team helped us get everything over the line. We couldn't love our new home more.
Dear Tim. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our East Finchley office wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotThank you Fatmir!
I have had a tenancy for 8 years straight with MG. I must express that over all the years with MG and experiences with other agencies I have never come across an agent that has put so much effort and time to a tenant. I want to say a massive thank you to Fatmir, who has helped in so many ways and gone above and beyond to assure my requests and managing my end of tenancy. MG never let Fatmir go! Very rare to find someone who has passion and quality services that can deliver and provide quality experiences, especially for tenants. Most off all agencies and staff put all the effort into landlords, and even though my 8 year of tenancy has ended, the process and service I got from Fatmir was as if I was to continue my tenancy and wasn’t treated as one of many. Time was spent and process on delivery was met.
5/5
TrustpilotProfessional and considerate
Tanya was very professional and considerate. She is very good at building a relationship of trust with a tenant and I was listened to. My previous concerns were responded to in a timely and reliable way. Without question, the best property manager that I have had contact with at Martyn Gerrard.
5/5
TrustpilotGreat service received from Gintare Pauliunaite
Gintare Pauliunaite was very helpful, she was flexible on when she was available to answer my questions and I didn't feel like I was having to chase her for responses. After an initial viewing at a property that wasn't a good fit for me she listened closely to my wants and when a property showed up she let me know and it was perfect for me. Location, size and price were all as I wanted. I feel she gave me a great service.
5/5
TrustpilotCem the Gem
I was recently evicted from my home & had an extremely stressful & upsetting time trying to find somewhere to live. I had an awful experience with other dodgy estate agents which was made even worse with the current housing crisis in London. Cem from Martyn Gerrard came to our rescue and was so kind, professional and efficient and took all of the stress out of this awful situation. He made us feel so calm about the process, we are so grateful to him for helping us rent our lovely new flat & we can’t wait to move in. Thank you Cem!
5/5
TrustpilotBilliant experience
We've had a brilliant experience with Martyn Gerrard in finding our next property to rent. Dan was incredibly helpful and responsive, making the whole process speedy and pain-free. He explained the whole process from viewing to final signature clearly and was always on hand to answer any additional questions. Really happy to have found our new home with Martyn Gerrard.
1/5
TrustpilotStay away!!!
Scamming company with questionable practices, including initiating repair work without obtaining our prior agreement or consent. What's truly unsettling is that these repairs should have been covered by insurance, a fact confirmed by insurance company. MG unilaterally hired contractors, subsequently sending us the bills. To make matters worse, our repeated requests for invoices detailing the work completed have gone unanswered. Request for severer roof leak has been dragged on and on, still no update or action after numerous emails and calls in 1.5 months. It's deeply troubling that Martyn Gerrard continues these practices, seemingly with little regard for ethical or legal standards. Unfortunately, it appears that the only viable course of action to halt these practices and protect our rights is to consider pursuing legal measures.Edit: Message to the review managing person:It might seem more responsible to do a proper investigation first before accusing your customer's complaint being inaccurate. Based on the experience with the person I interacted with, it's consistent pattern that no evidence provided for statements or allegations. Thought it is an individual case, now look at the response from the review management team, it seems like more than a individual behaviour.
We are really sorry that you have had these problems. Your complaint refers to the Block Management Team rather than the Lettings Property Management Department. We are investigating the claims you have made. Although we believe there are some inaccuracies, there are obviously issues we need to investigate and resolve. We will be in direct contact with you as soon as possible.
4/5
TrustpilotMartyn Gerard managed to sell my house…
Martyn Gerard managed to sell my house against all odds! Andre was very helpful!
Hi Kim, thank you for your good review and we're happy to hear our Sales Team achieved your property sale!
5/5
TrustpilotGreat service
We have Germano managing our property and he has been great. He has fielded all issues efficiently and effectively. He has kept us up to date with everything regarding our property even if there is nothing for us to do. His communication with has been great with us so far into the tenancy and we look forward to working with him more.
HI AG, thank you for your positive review, it's great that Germano of our Property Management Team assists you so well.
5/5
TrustpilotWould like to say a big thank you to Kevin…
Would like to say a big thank you to Kevin, for making this nerve racking experience and easy one. He was very approachable and found us the perfect home.Will definitely recommend him.
Dear Emma, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.We wish you the best of luck and look forward to working with you again in the future.
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Tell us what you need and we'll put you in touch. Martyn Gerrard hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
