Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAs a landlord
As a landlord, I find the team exceptionally responsive and helpful. They show an unusual level of drive and due diligence, in order to answer queries and to get business done. Jess was particularly communicative and professional as our Renewals contact.
Harriet · 25 September 2023
Agent replied · 16 June 2024
Dear Harriet, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotAs a landlord
As a landlord, I find the team exceptionally responsive and helpful. They show an unusual level of drive and due diligence, in order to answer queries and to get business done. Jess was particularly communicative and professional as our Renewals contact.
Hattie · 25 September 2023
Agent replied · 22 December 2024
Dear Harriet, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 1/5
TrustpilotBad experience, lost £2000
Our daughter was contacted by this estate agent as she was interested in a property which under offer. She was told the original buyer was out of the picture because of problems with their chain and as she was a first time buyer with no chain would she still be interested. She made an offer which was accepted by the seller. She was told by the agent to quickly organise a survey, Solicitor and sort out her mortgage which she did. We also went to view the property and asked the very same agent if the original buyer was still in the picture, we were assured they were not and there was no contract race. A few days ago our daughter was told the original buyer was back and they were going to exchange contract that week. Nothing illegal was done but we were left with a dirty used feeling. Not only has our daughter lost almost £2000, for a survey, solicitors fees and a mortgage broker but also time she could she have viewed other properties. She would definitely not have got involved if she knew there was a contract race, or the original buyer were still in the background.
Anita · 11 April 2024
Agent replied · 16 June 2024
Good morning. We are so sorry to hear about your experience. We have looked into what happened to find out what went wrong. As you say the property did have a sale going through, however, the buyer disappeared off the scene, and no one could contact him including his solicitor. The seller told us to put the property back on the market, and the contract with the previous buyer was withdrawn. This was when we contacted you, the sale was agreed and things started to move along. It was some time into the sale to you that the previous buyer re-appeared and through his solicitor approached the seller and offered to exchange contracts which the seller accepted. We can understand how incredibly upsetting and frustrating this is for you. But as the law stands no sale is guaranteed until contracts are exchanged. We are sorry that this happened but I hope you understand we were powerless in these circumstances.
★★★★★ 5/5
TrustpilotThoroughly recommend Martyn Gerrard…
Thoroughly recommend Martyn Gerrard estate agents, especially Afina Shalos who was very professional and helpful with all our needs
Talia · 18 November 2024
Agent replied · 22 December 2024
Hi Talia, thank you leaving a 5 star review and sharing your positive experience.
★★★★★ 5/5
GoogleOur renting process is very efficient with Martyn Gerrard, with the help from Sophie Wilkins and the team.
Sophie is extremely helpful and quick response. The team from MG has made our process very efficient and easy.
Really appreciate and highly recommend!
Joanna · 24 August 2023
Agent replied · 23 August 2024
Dear Joanna, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service.
We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
GoogleSophie Wilkins and Martyn Gerrard team have been very helpful and professional during viewing and letting process. Sophie has been very prompt in replying our queries. I would highly recommend MG team for anyone looking their next home.
A · 10 November 2023
Agent replied · 9 November 2024
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with Martyn Gerrard. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service.
We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
GoogleFrom a buyers perspective, the staff are always really lovely and accommodating. Andreas was great throughout the process and I felt the dialogue between all parties involved was honest and straightforward -which is all you want
Russell · 16 May 2025
★★★★★ 5/5
TrustpilotJay Yildrim - what a great service!
Being a first time buyer , I have to say a massive thank you to Jay Yildirim for making this experience as pleasant and easy as possible. Jay was a great communicator between the vendors solicitor and my solicitor. He ensured we were all on the same page and would continuously update us. He is extremely friendly and knowledgeable which has lead to a successful transaction.
SJ · 30 January 2024
★★★★★ 5/5
GoogleWe bought a house in a small chain with Jenna from Martyn Gerrard.
Although a small chain, the process was protracted unnecessarily, and in the end very difficult at points.
We found Jenna and the company utterly professional, patient and caring. Jenna was incredible, working hard to get us answers to queries throughout and was an excellent bridge to the outgoing vendors.
We are soon to complete final, and Jenna is still working hard to help us with things we want to do before the deadline.
I, a long time renter in London had lost faith in a lot of estate agencies, Jenna and Martyn Gerrard, have restored a lot of that over the last few months.PositiveResponsiveness, Professionalism
Alex · 12 January 2023
★★★★★ 5/5
TrustpilotTreon deserves a promotion
Treon is a professional who knows what he is doing !! He seems well experienced and knows exactly what a home buyer would need as it is my first house. He went out of his way to follow up with me in the end and assisted me with all questions without one complaint. Give him a promotion !! He deserves it.
Michela · 8 May 2024
★★★★★ 5/5
TrustpilotNo place like home!
Just wanted to say a big thank you to Matt, Sophie and Adriano for helping me with the purchase of my new house. The team really made me feel comfortable throughout the purchase and I would highly recommend the N14 team.
Lee · 10 August 2023
Agent replied · 16 June 2024
Dear Lee, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
★★★★★ 5/5
TrustpilotI recently had to leave my tenancy…
I recently had to leave my tenancy early and Nadia made the whole experience so easy. She made an already stressful experience much smoother and went beyond to help sort matters promptly and was a great support. Thank you for all your help!
Tegen · 12 June 2023
Agent replied · 16 June 2024
Dear Tegen, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotSelling cottage
I had a great connection on meeting shuhan And found his professional approach totally honest regarding the current property market Shuhan did his utmost to arrange viewings with buyers interested in our cottage style property - we have faith in him that the right buyer will come along ! Shuhan has always been readily available to respond to us with a charming and professional manner
Michelle · 19 November 2024
Agent replied · 22 December 2024
Hi Michelle, thank you for 5 star review, and our Sales Team will certainly continue to seek the right buyer!
★★★★★ 5/5
TrustpilotKelly Magee
Kelly has been great throughout the buying process and extremely helpful. Very responsive and accommodating throughout!
Valeria · 3 December 2024
Agent replied · 22 December 2024
Hi Valeria, thank you for your 5 stars and appreciation of our Sales Team!
★★★★★ 5/5
TrustpilotMonica Naples was fantastic to deal…
Monica Naples was fantastic to deal with. She was very welcoming and helpful, we felt we were in good hands. She gave us all the information about the property and the conditions on which we can rent it out. Was very nice working with her.
Olga · 6 April 2023
Agent replied · 16 June 2024
Dear Olga, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future
★★★★★ 1/5
TrustpilotLack of Transparency and Hidden Charges
My experience with Martyn Gerrard has been extremely frustrating and unacceptable.
Ozdemirozgurhotmail.com · 26 May 2026
Agent replied · 28 May 2026
Good afternoon
We are sorry to see your comments. Unfortunately, we don't recognise your user name, so we can't verify if it's a genuine review. If you can come back to us with some details, such as the name you used when we dealt with you, we can investigate what's happened and see if we can put things right.
★★★★★ 5/5
TrustpilotBruvis has been exceptional in handling…
Bruvis has been exceptional in handling our purchase over the past few months. He has been exceedingly patient and offered invaluable help in getting our property exchanged. We are in a long chain involving 3 properties, and Bruvis has been instrumental in tying up ends from all sides - communicating with solicitors, agents, buyers, and sellers. He is a Gold Star agent!
Xianhui · 9 April 2024
★★★★★ 5/5
TrustpilotOliver has been so helpful,I would be so grateful 🙏.
I wanted to extend my sincere thanks for your exceptional service.Oliver has been so helpfu,I would be grateful 🙏.
Helene · 14 October 2024
Agent replied · 26 October 2024
Hi Helen, thank you for our the 5 Stars and sharing your satisfaction with our Team.
★★★★★ 5/5
TrustpilotFriendly, professional top service!
Daniel has been absolutely wonderful in assisting me in my search for our new home. He did not try to be "the estate agent" or use the scare tactics so many letting agents use. He treated me as an intelligent adult who understands the market whilst also looking for the right home. He understand what I was looking for and was professional and very helpful.
Kristina · 2 February 2024
★★★★★ 5/5
TrustpilotJade made my experience through this…
Jade made my experience through this whole journey really smoothly, really quick, and with lots of respect
Steponaviciute · 11 November 2024
Agent replied · 22 December 2024
Hi Sandra, thank you for taking the time to leave 5 starts, we are very pleased our Lettings Team found you a new home.
★★★★★ 5/5
TrustpilotHelpful and reliable
Matthew and Christian came to my property to resolve a plumbing leak my neighbour had because the neighbour was unreachable. It was causing damage to my property over a 3 week period. Once I spoke to Matthew who was acting on behalf of the freeholder, he organised for himself , Christian and another colleague to attend and fix the issue. They were helpful, friendly and practical, turned up when they said ans did a great job I really appreciate it as was at a loose end knowing what to do. Thank you
Alex · 6 December 2022
★★★★★ 5/5
TrustpilotMy agent Lynsey is a very nice lady
My agent Lynsey is a very nice lady! Very polite and warm welcoming when she saw us in the property, and very detailed and patient introduction about the house. After the viewing, she gave us a lot of useful advice for the offer letter process and reference check as well :) definitely recommend!
Katie · 6 September 2024
★★★★★ 5/5
TrustpilotAsk for Zac!
We were fortunate enough to have Zac help us through our property purchase - which made the whole process as smooth as it could have been, from start to finish! His communication was great and we felt fully informed through every step, and he was willing to go the extra mile to help us meet a strict deadline. I’d thoroughly recommend his services.
Hannah · 6 December 2024
Agent replied · 22 December 2024
Hi Hannah, thank you for your 5 stars and sharing your positive review!
★★★★★ 5/5
TrustpilotWhen we needed to sell our property...
When we needed to sell our property, we asked around our friends and neighbours and Martyn Gerrard was an estate agent whose name and reputation came up many times. When we met area sales manager Chris Fairclough, we were immediately put at ease with the processes of the property market and the in-depth knowledge which he holds of our area. Our thoughts have been guided and questions answered by an experienced approach which keeps a mindful eye on the current situations within the market, and all along we have felt listened to by Chris and his team of colleagues. I can thoroughly recommend that any prospective buyer or seller, approach Chris Fairclough at Martyn Gerrard for their property needs.
Melvyn · 28 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
