Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA very prompt and very efficient…
A very prompt and very efficient response by Victry. It is 5.40pm on a friday and she still managed to get me the documents I needed sent over in 5 mins!Thank you😀
KV · 24 May 2024
Agent replied · 24 August 2024
Dear KV P, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleCristina was very attentive and welcoming from the first time I visited the property. She was helpful and responsive throughout the whole process. I could highly recommend Marsh & Parsons services to anyone looking to rent in London.PositiveResponsiveness, Professionalism
Klaudia · 25 August 2022
★★★★★ 5/5
GoogleBethany was amazing and massively helped me through the first time buying process, she was super communicative and supportive with pushing the solicitors and securing the final completion date. Would definitely recommend working with Marsh & Parsons! 😊 …
Roseanna · 25 August 2022
★★★★★ 1/5
Trustpilotavoid this agent you cant trust on…
avoid this agent you cant trust on thier word at all rented a flat from them paid them in full next day they said they rented to some one else and still have not rec the refund after 10 days
Mehdi · 28 November 2023
Agent replied · 24 August 2024
Dear Medhi, I am sorry to read your 1* review. Thank you for getting in touch to provide more information so that we could locate you on our system. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleThank you Freddie for all your help in selling our apartment in Streatham Hill. Your perseverance, chasing of lawyers and help throughout the transaction was all much appreciated and paid off with the successful sale for us at a price we were delighted with. Keep up the good work!PositiveResponsiveness, Professionalism
Ruth · 25 August 2020
★★★★★ 1/5
TrustpilotTry to avoid using M&P letting
I would try to avoid using M&P letting team if you are able to. Some of the team members were unpleasant and disingenuous in their approach.
Ian · 23 August 2024
Agent replied · 24 August 2024
Dear Ian, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotAsh in tenancy was great
Ash in tenancy was great. I had an issue with rent payment and they resolved it super efficiently, quickly and professionally despite it being a Friday afternoon!
Georgina · 5 August 2024
Agent replied · 24 August 2024
Dear Georgina, Thank you for taking the time to leave a wonderful 5* review. Ash will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been assisted by Ellie in my…
I have been assisted by Ellie in my renewal contract with my landlord and everything went as expected achieving a great deal for my rent.I highly recommend her.
Gaston · 18 July 2024
Agent replied · 24 August 2024
Dear Gaston, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotPositive action …
I was delighted that Victry spotted a short fall on my account, proactively checked to see if that was expected and then, as it wasn’t, resolved it quickly.
Penny · 12 July 2024
Agent replied · 24 August 2024
Dear Penny, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotTake with care
I have to admit "Ellie Hodkinson" was amazing , so helpful , she handled it so well , she did an amazing job and I'm very happy with that .
Franck · 5 June 2024
Agent replied · 24 August 2024
Dear Franck, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Eryk
Eryk has dealt with the tenancy renewal for my rental property and made it a very easy and straightforward process. Very happy with the final terms so would certainly reccomend!
Ali · 30 May 2024
Agent replied · 24 August 2024
Dear Ali, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotRental Statement
Needed some rental income statements, got in touch with Jasmin Popalzai at marsh & Parsons.Jasmin reassured me it was not a problem and promptly email what i needed
Mark · 2 July 2024
Agent replied · 24 August 2024
Dear Mark, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 4/5
TrustpilotAbdullah Leghari
My Property Manager, Abdullah Leghari, has been helpful and responsive in resolving a problem regarding the defective washing machine at 294 Cedars Road and liaising with our tenants concerning other repairs that have been carried out by my own contractor.
Carol · 23 October 2023
Agent replied · 24 August 2024
Dear Carol, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotEfficient, Professional and Pleasure to deal with..
Debbie Lewis, brilliant again. Nothing is ever too much trouble. Very helpful, good advice and rapid response.
C · 16 December 2025
★★★★★ 5/5
TrustpilotGreat experience with M&P
Very attentive and responsive experience with Edward at M&P - helped keep a potentially stressful move on track and did everything he could to make the process as straightforward as possible.
Lauren · 22 April 2024
Agent replied · 24 August 2024
Dear Lauren, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMarsh and Parsons
The company is one of the most famous and very good one.Abdullah Lenghari which assisted us, made the communication between us and the landlord as smooth as possible and has managed to sort out our issues all the time.
Ylenia · 25 October 2023
Agent replied · 24 August 2024
Dear Ylenia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience with Abdullah
This five star review is specifically for Abdullah, who worked to push through some contracts at very short notice. He was really helpful throughout and was happy to answer all my questions, despite the time pressures. Thanks again!
Lily · 15 November 2023
Agent replied · 24 August 2024
Dear Lily, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Abdullah will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleCristina at your Streatham branch has been a delight to work with. Completely transparent throughout the whole process and any questions are never any trouble for her. A refreshing experience when renting in London, thanks Cristina!
Olivia · 25 August 2022
★★★★★ 5/5
GoogleBethany was super helpful after a stressful previous property falling through. Filled us with confidence and provided quick responses to any questions we had. She made the process of being first time buyers fun and simple.PositiveProfessionalism
Fraser · 25 August 2022
★★★★★ 5/5
GoogleI recently bought a property with then…very professional and communicative and helpful with additional advice on adding value. Would recommend
Hattie · 19 October 2024
Agent replied · 24 October 2024
Dear Hattie, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
★★★★★ 5/5
TrustpilotM&P service (Tatian Rodrigues)
I was really happy with the assistance provided byTatiana Rodrigues with communication with tenants, arranging the service for the flat and communicating back to me (landlord).
Sidorochkina · 9 July 2024
Agent replied · 24 August 2024
Dear Christina, We are glad you had a great experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotOutstanding customer service from Sabina Parla and Abdullah Leghari
Sabina Parla and Abdullah Leghari have been great. Prompt, efficient and professional...excellent customer service, I'd thoroughly recommend!!
Miss · 29 November 2024
Agent replied · 25 December 2024
Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
★★★★★ 5/5
TrustpilotExcellent advice
Excellent advice from Baran. He was very knowledgeable and came back promptly to address my questions. Great service!
Ed · 13 November 2024
Agent replied · 25 December 2024
Dear Ed, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, lesley
★★★★★ 5/5
GoogleFreddie has been excellent from start to finish - showing us several appropriate properties within our criteria. He’s been great at keeping in touch and is friendly and easy to contact. He’s been integral at ensuring the sale was exchanged smoothly. Would highly recommend. Thank you Freddie!
Harry · 25 August 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
