Trusted Agent profile · London
★★★★★
1,002 reviews across 2 platforms
113-117 Streatham Hill, London, SW2 4UG
Part of Marsh, see every office.
Marsh's office in London, at 113-117 Streatham Hill, is rated 4.2 out of 5 across 1,002 reviews on two platforms, including 213 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotTrustworthy agency
Joanna and everyone else were great, always available to answer our questions and trustworthy. Definitely not the type of agency that tries to take advantage of tenants either.
Dear Giulia, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley
5/5
GoogleOur estate agent Alex has been brilliant throughout the process and has helped guide us through every step. This has been much appreciated as being a first time buyer that has been fantastic.
5/5
GoogleWe had a really great experience with Beth from Marsh & Parsons during our recent flat purchase. Beth was always available, quick to respond to our queries, and really helped progress the sale in a speedy and professional manor. Would highly recommend. Thanks again!
5/5
TrustpilotSpoke on the phone with Charlie about…
Spoke on the phone with Charlie about an issue with my rent payment, he was very helpful and it was resolved the same day
Dear Jane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotSmooth Experience
For the last five years we have rented our flat out with Marsh and Parsons. The whole process has been unbelievably smooth and easy. This was very much due to our manager Phoebe. I would 100% use M and P again.
Dear Edward, Thank you for taking the time to rate your service with Phoebe. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotManagement services at Marsh & Parsons
I have had great service from management team and present manager Phoebe Negueroles. Very helpful in finding contractors to fix things that need doing in my flat. And help with managing meetings with the tenant which was essential as I don’t live in London
Dear Margot, Thank you for taking the time to leave a lovely review regarding Phoebe. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleHave been super helpful every step of the way with helping me buy my flat - very grateful. Alex was on top of everything and helping to make sure all ran smoothly.
5/5
TrustpilotWeronika handled a situation at our…
Weronika handled a situation at our flat with great professionalism and expediency. Although only for a short time in Derbhla's absence, I would be confident in her dealing with other issues again. Regards,Sean
Dear Sean, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotEffective
I used Marsh & Parsons to sell my property. It took a while - due to market conditions - but eventually succeeded.
5/5
TrustpilotOur property manager Abdullah Leghari…
Our property manager Abdullah Leghari looks after our flat in marylebone. He has to date been very responsive ,proactive and very courteous. This makes our experience as a landlord much less stressful. We are therefor happy with the service that Marsh and Parsons provide.
Dear Tessa, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotOn the up
I came back to M&P a couple of years ago after being with other London agents. I worked with both sales and letting teams. They have gone beyond what is asked of them, reducing my workload and providing peace of mind.
Dear Katy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWe recently sold our property through Marsh & Parsons, Freddie was our estate agent. Freddie was great throughout the process, he regularly checked in with us and made sure we were aware of everything that was going on. Freddie made the selling process very easy and straightforward for us.PositiveProfessionalism
1/5
TrustpilotStay far away from them
Stay far away from them. Sarah Warmington handled my case and I must say all of these agents are crooks.. They tried to force me to rent out my flat to an inappropriate tenant which they didn’t even want to expose. Eventually I found out who the proposed tenant was and got the shock of my life. When I refused I got called all sorts of things by this agent!! And she tried to scam me on so much money as a punishment for not letting my flat (yes, I’m talking about 1300 pounds), and keep in mind that I had not signed any contract with them!!! Even the receptionist at the agency tried to stop me from calling the support centre by hiding the phone number with his own hands. Absolutely repelled by these criminals!!!
5/5
GoogleJust completed on a sale through the Streatham Hill office. Can't thank the team enough in a tricky market they pulled out all the stops. A special mention to Charlie who went above and beyond. Thank you as well to Freddie and Sian for all the hard work.
5/5
TrustpilotGreat service from Daniel
Daniel Leung provided great service to make a complicated change of occupancy process as smooth as possible. He was always available to answer questions and aided communication between all parties.
Dear Tash, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotPositive experience
We’ve rented via Marsh and Parsons for 5+ years and had a very positive experience. Generally they’re fast to respond to any issues and the property manager Charlie we’ve worked with has always been polite, professional and responsive.
Dear Rebecca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotThe head office DO NOT CARE about customers.
The head office is not responsive and they just don't care, the service is average and the head office does not respond to customers' complaints.The young agents are let down and not supported by the head office. I could write a full-page, however, I will not waste any more valuable time, other than say stay away from the agency. HEAD OFFICE DO NOT RESPOND. STAY AWAY FROM THE AGENCY.
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
TrustpilotVery good experience with the agency
Very good experience with the agency. They are responsive, they try to deal with processes quickly and they are very friendly. Nara helped me with the contract and she was always available when I had questions.
Dear Olga, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleHad a great experience selling with this team- particular thanks to Ben and Charlie. They were incredibly attentive, professional and led to a smooth sale in a tricky market.
5/5
GoogleWe've had a really good experience working with M&P and specifically Freddie. The process of buying isn't easy, and he ensured that we stayed on track, were informed along the way and supported endlessly with other stakeholders. We're super happy and would highly recommend Freddie! Thank you!
5/5
GoogleBethany was amazing. So helpful answering all my questions and showing me some lovely properties. I felt like I was viewing properties with a friend which, as a first time buyer, was exactly what I needed! Thank you 😊 …
5/5
GoogleSelling my property with Marsh and Parsons was a great choice. The M&P team are a great bunch. Having said that, I'd like to give a big shout out to Bethany! She is professional , empathetic and a great listener.
5/5
TrustpilotI had a great experience working with…
I had a great experience working with them. They were fast, respectful, and kept clear communication throughout the process, making everything smooth and efficient. Highly recommend!
Dear Mahtab, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
GoogleProbably not the lowest rate on the market for lettings, but from our experience the most efficient and best value for money. Lots of agents overpromise and underdeliver, but these guys did the job, and did it quickly.
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