Trusted Agent profile · London
★★★★★
1,002 reviews across 2 platforms
113-117 Streatham Hill, London, SW2 4UG
Part of Marsh, see every office.
Marsh's office in London, at 113-117 Streatham Hill, is rated 4.2 out of 5 across 1,002 reviews on two platforms, including 213 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotHad a really stressful time recently…
Had a really stressful time recently with my tenancy. However Tor, from the Renewals Team, was incredibly helpful and managed to resolve the issue for me quite promptly. Thanks again, it's very much appreciated.
Dear Michael, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
1/5
TrustpilotUtterly unrealiable and incompetent
Marsh & Parsons are utterly incompetent and unreliable. Have had so many issues with their handling of a rental property - from getting almost ALL the furniture orders wrong (which they only agreed to correct after we threatened legal action) to leaving a malfunctioning boiler and shower (the only shower in the property) unresolved for over 3 months, during a global pandemic. It’s exhausting dealing with them, everything is more convoluted than necessary. Perhaps they feel the need to prevaricate, and obfuscate to prove their utility. Awful experience, would strongly advise avoiding dealing with them altogether. Would never trust my purchase, sale or rental of a property with them.
Hi Chai, we are sorry that you have experienced problems with during your tenancy. Unfortunately, as you live in a listed building there is a degree of complexity involved in installing a new boiler to this property - but we are working with our client to present a solution as soon as possible, and in the meantime have organised a pump installation to improve its performance. Your complaint is being handled by the relevant department manager at present and your landlord has been looking at options to resolve this matter for you. Kind regards, Marsh & Parsons
1/5
TrustpilotWorst Experience
After a smooth renting process, I have received the worst kind of property support from M&P. We received the house in the worst condition - dirty floors, filthy appliances that don't work, stuff left behind by previous tenants, and dirty windows. Our managing agent was out of office during our move-in and has not helped us one bit to resolve any issues. We are constantly following up and trying to make this house habitable for us to move-in but receiving no support in return. I will never live in a property managed by M&P again.
Hi there, we are sorry that you are not happy with your experience. The property was cleaned to a professional standard before you moved in and the landlord has since agreed to cover the cost of cleaning the inside of the oven for you. While we do not have property managers on-site during a move-in, the Lettings manager was on hand three hours before your check-in time to allow everything to run smoothly. We believe that the property is habitable, and our understanding is that all items referenced have been addressed and are being handled by the relevant department in due course. We also understand that your property manager is in daily communication with you through email and over the phone should you wish to discuss this further. Kind regards, Marsh & Parsons
5/5
TrustpilotVictry Simbo - tenancy manager…
Victry Simbo who is the tenancy manager I deal with and who handles all our multiple properties that we rent through Marsh & Parsons, is always quick to respond, very efficient, super helpful and always polite and friendly so I feel really looked after.
Dear Elli, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotProvide a great management &…
Provide a great management & professional service (thanks Derbhla)
Dear Rooprah, Thank you for leaving a wonderful 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMarsh and Parsons have managed my…
Marsh and Parsons have managed my tenancy for several years. Responsive and reliable. They are always quick to get back to me when I have a question. Will continue to use them and happy to recommend
Dear Benjamin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotI’ve been renting my flat in London…
I’ve been renting my flat in London through M&P the past 5 years or so and they’ve been excellent. Derbhla especially have been helping me out with any worries or q’s I’ve had throughout the years over the property. She’s been very thoughtful and punctual and have been great for me.
Dear Christen, Thank you for taking the time to leave a lovely review regarding Derbhla. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat experience
I was shown two properties by Zarq Khattak when I was looking to rent in Acton. He was extremely professional and very helpful. He was one of the best agents that I dealt with in my search, with a clear attention to the needs of the client.
5/5
GoogleMy main contact was Fredric, he gave me excellent service, very helpful and professional. Frederick gave me lots of very clear information on every step of the process of buying a property. Safed me tons of trouble and time. Fredrick made the communicate with all party easy. Thank you very much for all your help and support.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotNever use Marsh & Parsons
3 reasons to never use Marsh & Parsons:1) They misspelt my name on a legal document2) They did not respond to my email for 10 days, and even then, only when chased 3) When I rung up to ask a question about the Covid-19 notice period, I was given the completely wrong information, which has delayed my house move by 6 months All they care about is making money, they are not interested in looking after their customers.
Hi Matilda, we are sorry that you are not happy with your experience. Unfortunately we are unable to find your details on our system to speak with you about this further, but please feel free to get in touch directly with the branch if there is anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
GoogleWorked with Freddie and Stacey when buying a house in the area. They were really friendly, helpful and professional and made the whole buying a lot more pleasant than our previous experience. They recommended a good solicitors, who they could also chase up if momentum was ever lost. Would definitely use them again, and always a pleasure to see them around the area.
5/5
TrustpilotMarsh and Parsons appointed a new Tenancy Manager
Marsh and Parsons appointed a new tenancy manager, Victry Simbo. She took over a complicated tenancy situation and worked hard to sort out a mess to everyone's satisfaction, Landlords as well as tenants. Very professional, courteous, efficient and timely in her actions/responses.
Dear Nishta, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
2/5
TrustpilotI used Marsh & Parsons as a landlord and won't make the same mistake again…
I used Marsh & Parsons as a landlord and am very disappointed with the experience. They take a lot of money for what they do but don't deliver much value. They assured me that the tenants they found me were all working professionals, but it turned out one was still a student on work experience, and the other was on a short-term gig and promptly got let go. Communication with head office is curt and dismissive, and they have no interest in building a relationship apart from when there is an opportunity for them to make more money on you. I won't be using them again and would not recommend them.
Hi there, we are sorry that you're not happy with your experience. We reiterate that we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
GoogleLong overdue this review, but a HUGE thanks to Charlie, Alex and the team. Incredibly tricky sale. Those guys got the deal over the line when all looked lost. Lovely people. Don't hesitate choosing this lot. Worth every penny ;)
5/5
TrustpilotExceptional assistance w/ Lease Assignemnt
Cameron provided exceptional assistance during our lease assignment process. He handled the entire process with a remarkable blend of diligence and efficiency. Throughout the procedure, we experienced a fair amount of anxiety and had numerous inquiries and questions. However, Cameron consistently demonstrated immense patience, kindness, and unwavering support. His dedication and assistance were truly invaluable!
Dear AO, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMichael Stout replied to my queries…
Michael Stout replied to my queries promptly, which was reassuring.
5/5
TrustpilotEfficient and courteous
Baran has always been extremely efficient and provided us with any necessary information in a swift and professional manner. We have been grateful for his quick replies and courteous nature.
Dear Elena, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleWhen we told Freddie at M&P our desired location in Streatham Hill, he delivered! Fast forward 4-months and we're now in an amazing flat and Freddie made the whole process much easier than we anticipated. He was professional, responsive, supportive and went to great lengths to keep communication flowing between solicitors. Highly recommend Freddie at M&P.PositiveResponsiveness, Professionalism
5/5
TrustpilotA company is only as good as it's Personnel
My five star rating is based on the performance of our Property Manager, Jonathan Jarman-Ho. He is highly professional, knowledgeable and helpful.However it must be said that the previous property manager was not at all satisfactory, and wouldn't have rated any stars.
Dear Susan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAVOID THIS LETTING AGENCY !!
AVOID THIS LETTING AGENCY !!! If I could give them minus stars I would. Worst experience ever. Extremely disorganised, not responsive to emails, and trying to scam you at every point of the tenancy. But rest assured if you are in one of these situations… they don’t have a legal team lol and they tried to make it seem like I was breaching the contract while on multiple counts they were at fault.
Hi Emilia, unfortunately we are unable to find your details on our records. If you have anything you would like to discuss, please let us know the branch you have worked with or feel free to get in touch with the office directly. Kind regards, Marsh & Parsons
5/5
TrustpilotI have been letting my flat through…
I have been letting my flat through Marsh and Parsons for many years and have always been impressed with their efficiency and professionalism. Victry in particular has been very helpful in resolving some issues for me recently. Highly recommended service!
Dear Parviz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotPoor communication and unprofessional
Poor communication from the property manager, Elisabeth Ppasa. Both the landlord as well as the tenants had to chase her via emails. They do not return the rental deposits on time, giving lame excuses.
Dear Sharifa, I am sorry to read your 1* review comments. I have passed them to our Property manager as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations
4/5
TrustpilotEfficient Property Manager
Tatiana has recently become our property manager and has been very efficient at sorting out a couple of issues at our property which I had been asking our old property manager for 5 months to sort out. She has also provided a friendly experience.
Dear CT, Thank you for taking the time to rate your service. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotCaroline and James@ south ken branch
dealt w Caroline and James team in south kensington branch on purchase still on going but so far extremely happy with their knowledge , promptness and professionalism. Their quality of service is unmatched compared any other agencies that i have dealt with. Definitely will recommend them to anyone.
Dear Holly, Thank you for leaving a Google review for our South Kensington office. Kind regards, Lesley, Customer Relations Team
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