Trusted Agent profile · London
★★★★★
1,001 reviews across 2 platforms
113-117 Streatham Hill, London, SW2 4UG
Marsh and Parsons's office in London, at 113-117 Streatham Hill, is rated 4.2 out of 5 across 1,001 reviews on two platforms, including 213 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHi Everyone
Hi Everyone, we have all taken a bit of a hammering in the past 2 years, but to not know the full facts, is not the best way forward. I have had good, positive dealings with this company and to not know the full story.... Smile Please 😎
1/5
TrustpilotThe worst
They are the worst. Completely unprofessional, ruining our sale and subsequently sold our details to telemarketers. Now reported for infraction of GDPR rights
Hi Tom, unfortunately we cannot find your details in our system. If you have anything you wish to discuss feel free to get in touch, although we would like to note that we strongly refute the claim that we sell customer data, and we have not received any rights requests under GDPR. Kind regards, Marsh & Parsons
1/5
TrustpilotEmbarked on a new build conversion…
Embarked on a new build conversion purchased with M&P Willesden green. The list of errors is sizable, ultimately ending with a non-purchase. If the agent had been truthful from the start it would have saved time and money.
5/5
TrustpilotThanks for the help with the change of…
Thanks for the help with the change of occupancy Baran!
4/5
GoogleReally good service from Stacey and Freddie at Marsh and Parsons Streatham. They were able to show us around lots of properties within a day or so of contacting them, and made the process of buying our first two bed flat as quick as possible, pushing things along on all sides. Would definitely recommend!
1/5
TrustpilotCharged me for rent on the same day…
Charged me for rent on the same day that new tenants moved in. Refused to discuss how this was unfair for me to pay for some one else's rent.Took full 10 days to decide on deposit which is fine but tone was churlish and patronising.
5/5
GoogleWe exchanged this morning after a rather trying couple of months, the help, support and patience shown by Lewin & Stacey during this time has been greatly appreciated. A very professional organisation that I would recommend highly if you are thinking of buying or selling your home, definitely 5 star service. Many thanks
5/5
GoogleI recently bought a property and found the estate agent Beth brilliant! She kept a perfect balance between clients, was always responsive and kept the sale moving with pace. Closing the deal in record time. I would definitely use Marsh & Parsons again for the purchase or sale.
1/5
TrustpilotW A N K E R S
Great experience finding and getting set up with the flat but useless managing the flat and very rude. Makes you laugh when you leave at they send a follow up message saying that they would like to help you with the next flat.
1/5
TrustpilotUtterly appalling service
Utterly appalling service. We have reported countless urgent issues and chased them for months with no response. You cannot rely on Marsh and Parsons to resolve a single issue raised to their property management team, it is an absolute disgrace.
1/5
TrustpilotThis company is exactly why people…
This company is exactly why people dislike estate agents. Difficult, time consuming, incompetent, stay away. No idea of customer service. Sadly as they will often be the only agent advertising a property they can behave however they want. When will someone finally create a business where estate agents are no longer necessary.
5/5
TrustpilotAttentive and Prompt
Attentive. Very prompt reply.
1/5
TrustpilotTerrible flat management services
Terrible flat management services. Dreadful service. Cannot be trusted to provide the service you purchase. I paid for a check in inventory report which was not fully completed and they did nothing to rectify the situation and refused to provide a refund.
5/5
TrustpilotClapham Old Town - Theo
Theo from the Clapham old town branch was fantastic and a real pleasure to work with. He kept a level head when things weren't going as planned and laid out the path for a smooth transaction. Loving my new home! Thanks, Tom
1/5
GoogleLeave signs up for a long time after a property is sold. I have emailed them to remove the sign but no reply. Apparently they only reply through Google Reviews. The board was up as 'sold' for almost one month.
5/5
GoogleGreat experience with finding a property with Hazel Kelly, very professional, exceptional client approach and very good understanding of what we were looking for.
5/5
GoogleHad a great experience selling my flat with Bethany, she was extremely proactive and easy to deal with. Thanks for all your hard work.
5/5
GoogleA friendly man called Charlie gave us help with a valuation of our flat. He was very responsive and thoughtful in answering our many questions, and offered a great deal of expert advice. Definitely recommended.
5/5
GoogleWe're delighted to have sold our first property through M&P. Charlie oversaw every step of the process meticulously - offering advice, guidance and working out of hours to get our sale over the line.
5/5
GoogleJust bought a flat through Marsh & Parsons in Streatham. Beth Harrington did a fantastic job, and was especially attentive with all my queries and questions. Couldn't have asked for a better estate agent!
5/5
GoogleDelighted with the service at Marsh & Parsons, led by Freddie. Got a fair price for our flat, but more importantly we’re responsive, helpful, always available to chat and personable - which is not always the case. Very happy.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleBen at Marsh & Parsons was incredibly friendly, approachable and helpful as we went through the purchase of our first home. 10/10.
5/5
GoogleA long drawn out painful process was made greatly more bearable by Freddie. He was profession, friendly and knowledgeable throughout and worked tirelessly to help us move. Never moving again but if I was I would be going with Freddie.
1/5
TrustpilotDo not use for landlords!
Do not use for landlords!Rates are well over market average, customer service is slow (they rarely answer emails and phones) and poor and all repairs and maintenance fees are extortionately expensive!Avoid this agency!
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