Marsh and Parsons reviews in London

★★★★★ 5/5

Trustpilot

Quick feedback

I asked the relationship b/w the extention of my rent and the renewal of my working visa in UK.Responsible person in Marsh and Parsons Estate Agent quickly checked and kindly gave me immediate feedback, which made me quite feel easy.Thus, quite supportive and diligent behavior is so appreciated.

Tada · 25 June 2024

★★★★★ 1/5

Trustpilot

As a neighbour to tenants from marsh…

As a neighbour to tenants from marsh and parsons, they have made my life a hell, choosing noisy tenants again and again for years, it's the same every year even with different tenants. They don't do anything about it other than ' warnings' which have no real weight. They day they can't do anything about it, so I'm expected to call the council/police all the time. Once a few months ago was so bad that someone 6-7 doors from them came to complain as well as someone from across the road. Police have been called also in the past. I had to call the council last night to witness the noise due to a 1am party, and luckily they saw it. I'll probably have to move house because of this badly run property.Maybe I need to try a formal complaint.

Oliver · 27 August 2021

★★★★★ 5/5

Google

I can't recommend these guys enough. Ben, Charlie and the team were amazing whilst looking to sell and buy a property. Even though we unfortunately didn't buy through them, they have been incredibly supportive and I have been happy to recommend them to friends. Thank you.

Kate · 25 August 2023

★★★★★ 5/5

Trustpilot

Weronika was very helpful and efficient.

Jenny · 22 February 2024

★★★★★ 1/5

Trustpilot

Avoid Marsh & Parsons

Already agreed offer was followed by higher amounts in tenancy contract/ Tenancy Agreement, different contract clauses, also increased deposit. After complaint they retained also part of initial deposit. You have options to complain to Property Ombudsman and to local council for a dishonest and unfair trading behavior OR AVOID Marsh & Parsons from the very beginning.Update: It is weird that Imperial College promote this cheating company with direct emails to students. I understand someone take some money to promote. Ms Alice Gast knows ? TheGuardian this could be an article !

George · 2 August 2021

★★★★★ 5/5

Trustpilot

Ava was very responsive and helpful and…

Ava was very responsive and helpful and got documentation to me very quickly

Andrea · 24 March 2025

★★★★★ 5/5

Google

We were involved in selling my sister in law’s flat. We chose Marsh and Parsons and were so glad we did. They had a great can do attitude. No problem was too great for them. They resolved every issue quickly and professionally. We were really glad we chose them. And they got a very good price during a difficult housing market.

Richard · 25 August 2023

★★★★★ 4/5

Trustpilot

Request to correct Landlord Statement.

Ms Stanislava​​​​ Sebest responded to my email request promptly. I replied with further explanations. She double-checked with her Accounts team the info I gave her. She then acted upon her findings and communicated with me the outcome of her action. The matter was resolved within the ~hour. Well done.

Abdelatif · 15 May 2024

★★★★★ 5/5

Trustpilot

Communication with tenant

Having continuous complicated issues with the tenant Phoebe has managed the communication between us and the tenant with caution and care. Striving to solve the issues raised by the tenant as soon as possible, and keeping us informed.

Nadine · 15 November 2024

★★★★★ 1/5

Trustpilot

Here we go again

Here we go again. M&P continues to solicit a block of flats for sales when every flat is owned by one landlord.For 5 years I have responded to their letters explaining the same thing. It would be mildly amusing if it weren’t so easy to get this information and so wasteful to continue annoying the tenants.

Kathy · 16 December 2023

★★★★★ 5/5

Trustpilot

Excellent Property Management

They have been managing our property since we moved in, in September, and so far we haven't had many issues with the property. However, whenever we have had concerns or issues, Marsh and Parsons and our property manager have been very quick to respond and to get the issue resolved.

Lucy · 11 April 2024

★★★★★ 5/5

Trustpilot

Good support on a complicated house purchase

The agents involved in our purchase of a property in London were great. It was a complicated deal that involved a lot of patience. They managed the difficult vendor very well.

Customer · 18 June 2021

★★★★★ 5/5

Google

Renting my flat has been a breeze thanks to Michael at M&P, not only getting the best price but also ensuring I get the best tenants. Great communication, always answers promptly with sound advice and a lovely guy all round. I would highly recommend!

Nathalie · 25 August 2023

★★★★★ 5/5

Google

Huge thanks to Charlie Carroll for his calm professionalism in securing a sale where two previous agents had failed. He coped cheerfully with Covid lockdowns, buyers whose funds failed to materialise and a series of other events which could have defeated a less grounded individual. We are grateful to him and pleased to recommend him.

Nicholas · 25 August 2022

★★★★★ 1/5

Trustpilot

Feels like I ve been Robbed with no prior warning....

Do not use Marsh Parsons if you want to be lied to and treated less than a human being. It’s been three months and I still have not got ANY deposits back or any confirmation as to when. They did not return my numerous calls and only replied to my emails after 2 months. Then they threatened and made allegations that I broke the contract and even lied that they have no recollection of the written confirmation. In my view - this is stealing of my deposit monies. They say they have no contractual relationship with me which is awful surely if you are the managing agent you would have integrity and treat your customers at least with some level of decency. I will have no choice but to report them to the property ombudsman to have the agency fully investigated and seek readdress.

Christine · 20 March 2021

★★★★★ 5/5

Trustpilot

Harry was really helpful and

Harry was really helpful and efficiently attended to my issues.

Consumer · 19 September 2023

★★★★★ 5/5

Google

Would highly recommend marsh and parsons Streatham- Beth, Charlie and the team were very professional and attentive. Despite a bit of a tricky journey trying to sell Beth kept up the momentum and was encouraging throughout. Always provided detailed feedback after viewings and supported us throughout the process of our first sale. Thank you!

Hannah · 25 August 2022

★★★★★ 3/5

Trustpilot

Slow to Reply/Minimal Help

Initially, M&P was slow to respond when I faced issues in my apartment. I learned this is because my original agent had quit. I was transferred to a new agent about halfway through my tenancy and he was much more responsive but still not as helpful as I would have liked.

Madison · 23 February 2024

★★★★★ 5/5

Google

Freddie & Stacey were a pleasure to work with on the sale of our property. They remained committed to helping us progress with ease and at a pace which was quick and uncomplicated. They were always on hand to discuss any questions and concerns and provided a fantastic service often going the extra mile without making a fuss. A highly recommended five stars from us!

Olivier · 25 August 2020

★★★★★ 5/5

Trustpilot

Ellie and Abdullah were great!

During my 20 month tenancy at property managed by Marsh & Parsons I was primarily in contact with 2 property managers Ellie Hodkinson & Abdullah Leghari, both were highly responsive, attentive & professional. Any issues were dealt with in a timely & purposeful manner. Very pleased with my overall interactions with them!

Mason · 28 January 2024

★★★★★ 1/5

Trustpilot

Lack of Integrity, money machine....

Absolutely disappointed by M&Ps management of our flat. Our flat was returned in a poor state. We used to pay them additional fees in order to manage our property, but felt as if they were continuously recommending works and when we refused they would leave things broken, rather then how they were initially. We've tried several times to rectify issues, but of course everything would require more money. What really caused me to question their integrity was when I was told that perhaps I could suggest holding back some of our tenants deposits to cover the costs.

George · 20 October 2020

★★★★★ 1/5

Trustpilot

Beware beware , ive been mugged

Beware beware , they asked for a 325 £ deposit , called on a saturday morning at 8 am and bullies me to pay them a deposit or i will lose the property i was about to rent , basicly my income of 3500£ a month was not suficient to rent 1 bed room flat , so i ve lost my deposit , i ve been literaly coned by THabita and the staff there , pls do not use !!! After i left my review they say that im not in their sistem , ahahha

Pop · 15 October 2020

★★★★★ 1/5

Trustpilot

I never leave reviews but this was bad

I never leave reviews, but our eExperience was so bad I feel it necessary. The agent who showed us around brackets (Michael, Northcote Road) was completely unprofessional, time wasting and careless. To make things worse they have non-stop called me, emailed me and texted me since this- trying to get me to rent other properties from them. I have told them so many times now that I’m not interested and have even blocked their number. They managed to get round this by messaging me on mobile numbers.

Alice · 15 October 2020

★★★★★ 1/5

Trustpilot

If I could give -5 Stars I would !

A dreadful agency to work with !We visited a property in Kensal on 12 Kilburn Lane with my 6 month old daughter and wife. Not even the rats would wany to live there. The property was on offer at far to high a price and the condition of the flat was dire and smelled of an ashtray not to mention the agent was 10 minutes late for her own viewing. It should have been professionally cleaned even before being viewed.Also we visited a flat with another agency on the same day only to find out that this estate agency already pinched it by showing it one hour prior to us on th same day to one of there potential customers.When getting a courtesy call from one of the staff I commented on the above an how I was still looking for property. She seemed very upset when I expressed my opinion on how all agencies do not communicate to one another and how they are happy to let you view a flat knowing that another agency in turn might have already let it out ! (which is when the agent put the phone down on me).This type of attitude will not flow in this industry especially during these time !I would avoid them at all costs !

ADE · 6 October 2020