Marsh and Parsons reviews in London

★★★★★ 5/5

Trustpilot

Great service! Keep it up

I highly recommend my accountant ( believe it’s Adan) for their exceptional problem-solving abilities, clear communication, and genuine willingness to thoroughly investigate any of my queries. Their dedication has greatly eased my accounting concerns.

Enjn · 29 January 2024

★★★★★ 1/5

Trustpilot

Experience with Marsh & Parsons

Representing very poorly managed properties with amateur landlords and lying about the landlords standards to get the Deal done. First sign of an issue and the standard response - sorry nothing we can do as you already moved in or we don’t manage the property. Extremely unprofessional. First property had a serious mice infestation in the building which the agent was well aware of and the second had damp and mould. Very low standard even for a real estate agent in London.

Aikta · 28 December 2022

★★★★★ 5/5

Trustpilot

Great service

Great service, and very attentive staff (Abdullah Leghari). They make themselves available at various ours of the day that help alleviate any issue that may arise with the tenant. I would recommend them again and again to others,

Farhan · 18 October 2023

★★★★★ 5/5

Trustpilot

very responsible and attentive company

very responsible and attentive company, from the first contact we were very well attended.Ollie who accompanied us at all times, very attentive, professional and careful with what was asked.thank you so much team and especially Ollie

Giovana · 6 July 2022

★★★★★ 4/5

Trustpilot

The Personal Touch

I like the personal relationship with clients. All the agents who I have been in contact with at the Northcote Branch have been helpful. My agent has always responded to my requests and been proactive in resolving issues.

Helen · 9 October 2023

★★★★★ 5/5

Google

Fantastic. Freddie kept me in the loop at all times and made sure the process moved forward as smoothly as possible with a great result. I don't think its a coincidence that the first house Freddie showed me, is the house I bought! Would strongly recommend.

Tobias · 25 August 2020

★★★★★ 5/5

Trustpilot

Derbhla Slevin

Derbhla has always during my long association with Marsh and Parsons been one ofthe most courteous and helpful persons though all the trials of tribulations of tenant/landlord coordinator cannot recommend her more highly

Janice · 25 January 2024

★★★★★ 4/5

Trustpilot

Property Management

Abdullah maintains regular communications and is always quick to respond to my emails and calls. He has resolved historical maintenance issues with minimum fuss or impact to the tenant. I feel confident that my property is good hands.

Richard · 29 September 2023

★★★★★ 5/5

Trustpilot

Thank you Eryk​​​​ Stepniak

Eryk handled the renewal documents - which were not a straight forward process - in a professional way..He was patient in waiting for the moving in tenant to get his right to rent documents finally processed.Highly appreciated

Samir · 11 October 2023

★★★★★ 5/5

Trustpilot

Property Management

I work with Jonathan Jarman-Ho and Elisabeth Ppasa and both have been excellent. Very professional and always responsive. They make life so much easier for me. A good team!

Customer · 3 April 2024

★★★★★ 5/5

Trustpilot

Lease renewal

They initiated early contact with our tenant and negotiated a renewal of the lease at acceptable terms to both parties. The agent was proactive and handled the process well.

Mr.Smither · 26 March 2024

★★★★★ 1/5

Trustpilot

Alarming Incompetence: Urgent issues not dealt with

Unfortunately my experience is very similar to the reviews that are already posted here which is frustrating and alarming and should set off alarm bells for any respectable company who wants to remain viable. I’ve never seen so many negative comments levelled against a company. The pain point for me is reporting urgent issues that never get dealt with, the high turn over of remarkably incompetent agents (bar 1 or 2) who have no idea how to communicate or execute their role or assume any level of responsibility.A company that has such high turnover is a red flag in itself. There’s obviously no adequate training or retention strategy to encourage employees to develop in their role or stay. Senior management don’t seem to exist or just hide behind their front line colleagues. Anyone with that title working for Marsh and Parons needs to re-educate themselves on what management means. Specifically for us, how long should a family have to wait for a replacement fridge after the door falls off twice on the floor ?? We’re now waiting 5 days for a solution with me chasing daily as the agents in charge don’t seem to comprehend a sense of urgency and when I ask to escalate , there’s no-one from senior mngt available to speak with. A fridge is a vital appliance and this situation is getting stressful. We’re also waiting 7 months on a leak in a roof that’s causing rain water to pour onto the kitchen table, a gate pillar that’s wobbly and can fall onto a public footpath and dampness thats creeping through the property and needs to be managed. The response is we can’t reach your landlord or we’ll chase that so the onus is back to us to keep chasing …we pay our rent every month without fail, maintain the property to a very high standard. As a landlord myself I would never dream of using such an unprofessional and incompetent agency to have anything to do with my property.

Sarah · 16 October 2022

★★★★★ 5/5

Google

Ben at Marsh & Parsons was incredibly friendly, approachable and helpful as we went through the purchase of our first home. 10/10.

Richard · 25 August 2023

★★★★★ 1/5

Trustpilot

Be warned, think twice about using this company. Do your research.

I honestly don't know how this company is still in business. I have rented my property with them for the last year. Their fees are extortionate. Their only interest is in making money. Never having rented before they conned me in to a three year contract. I was told that I would have a get out clause after a year but did not realise that this should have been stated in the contract. The tenants never pay the rent on time and Marsh and Parsons offer an appalling service with very poor communication. They do not do what they say they will. You pay the money upfront so there is no incentive for them to give you a good service. I would not recommend them to anyone.

Jessica · 6 October 2022

★★★★★ 5/5

Trustpilot

The availability & kindness of Kisha

The availability & kindness of Kisha, her patience and her proactive approach made this administrative process so much easier and efficient.

Cliente · 13 August 2024

★★★★★ 5/5

Trustpilot

I was very pleased with the…

I was very pleased with the professional response & assistance I received from Aklima

Alistair · 30 November 2024

★★★★★ 5/5

Trustpilot

Tor Ziegler The renewals Team…

Tor Ziegler The renewals Team manager(Marsh & Parsons) has dealt with the renewal of the tenancy very efficiently with the minimum of fussI cannot praise him more

Mr · 17 April 2024

★★★★★ 1/5

Trustpilot

Awful and unlawful

Current tenant of Marsh and Parsons. Dealings with the Brooke Green Agents. I have spent years being a Lettings & Property Manager myself and I have never witnessed such awful customer service...From the offbeat - pushy. Put us into a 3-year contract. Made us pay the deposit and rent before we passed our references. Our move-in date got pushed back and I had to fight to change the start date of the contract we had already signed to the new move-in date. And then once we had already moved into the property, we were told we hadn't passed a 'secondary reference' required by the building management so we actually shouldn't have been given keys. Moved in and there was a broken window which they didn't fix for well over a week. Numerous maintenance issues which still have had no reasonable resolve over a year later. They have now put the flat on the market for sale without informing us (I had to see it on Rightmove) - and their Sales department clearly didn't inform the Lettings/Property Management department or tell the landlord that he would need to be looking for buy-to-let buyer as it is currently being sold as empty... huh. Just complete lack of communication or care. I feel sorry for this landlord, no wonder they want to sell this flat.

Lily · 2 September 2022

★★★★★ 1/5

Trustpilot

Dishonest or Incompetent

This organisation should not be in business. My daughter left a tenancy and they are still trying to get us to pay rent after the event. Trying to get it sorted is a nightmare as they have no central customer service team or escalation process. I know it's hard to find a property but using this bunch of cowboys will only cause stress in the long run. They are still after many months trying to get money from me and completely unable to get a person from their management to talk to

Alastair · 30 August 2022

★★★★★ 5/5

Google

Alex and his team sold my house in just two weeks . Very professional and excellent knowledge of the local market.

Claudia · 25 August 2023

★★★★★ 1/5

Trustpilot

The majority of reviews are bad here…

The majority of reviews are bad here and I understand why. I have rented a property for nearly 2 years from them. The service is atrocious. Very unhelpful and unsupportive. They conned me into a 2 year lease and then when I explained I had been in hospital and wanted to end my tenancy early they couldn't have cared less. Now I have rats in my property and surprise surprise they're not interested. All they care about is making money and they have shown no humanity. It's a disgrace and the company should be ashamed of itself. I will never rent from them again.

Laurence · 26 August 2022

★★★★★ 5/5

Google

We've just completed on the sale of our flat in Streatham with Marsh & Parsons as the agents. Other agents completely inflated/exaggerated what they thought we could achieve. It was instantly clear that Charlie had excellent knowledge of the area and current market and he was honest in managing our expectations. In the end, our sale price was bang on what he originally thought we would achieve. It was great working with him, and Negin as the sale negotiator. We had lots of issues with solicitors and the searches, and Negin worked tirelessly, following up with them and ensuring that we reached completion. We would have had serious delays if it wasn't for her diligence, for which we are extremely grateful.

Danielle · 25 August 2022

★★★★★ 5/5

Google

Recently purchased a property through Marsh and Parsons. Fantastic service especially from Ben who was my main point of contact and who was always responsive and helpful. When it looked like we were not going to complete on the agreed date (due to delays on the seller's solicitor's side), M&P along with my solicitors really pushed to get it across the line, which they did. Ben even dropped of my keys and a very nice gift bag, that very evening, which was very much appreciated.

Ciaran · 25 August 2022

★★★★★ 5/5

Google

I just wanted to say what a pleasure it was to deal with Freddie, he was by far the best estate agent we dealt with during our extensive property search. He is honest, personable and friendly. He was incredibly understanding of our priorities and not pushy - whilst still being extremely professional and an excellent salesman! He always kept contact, followed up and offered good advise based on his personal and professional experience throughout the process. He’s a total asset to the M&P Streatham team and I would highly recommend him to anyone looking to buy in the area. Freddie, you’re a star!!PositiveResponsiveness, Professionalism

Sebastian · 25 August 2022