Trusted Agent profile · London
★★★★★
1,003 reviews across 2 platforms
113-117 Streatham Hill, London, SW2 4UG
Part of Marsh, see every office.
Marsh's office in London, at 113-117 Streatham Hill, is rated 4.2 out of 5 across 1,003 reviews on two platforms, including 213 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful
Cameron Moffett has always responded really quickly and been extremely helpful with any problem that we’ve had. Great to work with and would highly recommend!
Dear Eleanor, Thank you for taking the time to leave a wonderful 5* review. Cameron will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotOrganized, honest and fast!
I have moved 5 times in 5 years in London. From all my experiences Marsh & Parsons have been the greatest by far! Organized, honest and fast! Would definitely recommend it :)
Dear Mi Sileci, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMarsh & Parsons have been renting and…
Marsh & Parsons have been renting and managing 3 flats for me in Maidavale for 7 yrs now, and have been easy to deal with and the flats have been continuously rented. I would definitely recommend.
Dear Barnabas, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilotreview 2023
Abdullah Leghari (Marsh & Parsons Estate Agents) has generally provided a great service, kept me informed me of any issues and always responded promptly with any questions I have. I wouldn't hesitate to recommend them.
Dear Tim, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilot1 year of great service
Marsh and Parsons took on the management of the property almost 1 year ago. Abdullah Legari from M&P has been excellent in dealing with and resolving issues. I particularly appreciate the clear and regular communication.
Dear SL, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotDear Kisha and Edward are very helpful
Dear Kisha and Edward are very helpful, always sending emails promptly to provide assistance! Thank you all very much!Kind regards Xiuxiu
Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat Customer Experience
Found Marsh & Parsons to be very responsive in dealing with all aspects of the tenancy covering the collection of the rent to arranging ancillary services such as inventories etc.
Dear Heather, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotOver the last year
Over the last year, Abdullah Leghari has always been great at communicating with me and keeping me in the loop on all aspects with regard to my property. I would not hesitate in recommending him.
Dear Emily, Thank you for taking the time to leave a wonderful 4 star review. Abdullah will be thrilled to read your kind comments. Kind regards, Lesley Alfordi, Customer Relations Team
5/5
TrustpilotAlex in relocations made finding a new…
Alex in relocations made finding a new property very easy, I found his knowledge of London to be fantastic and have recommended his services to everyone
Dear Gema, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAbsolute joke of a company
Absolute joke of a company. Never use. Will loose your documents, up rent by over 25% on year (no where near inflation levels) and generally never take accountability for anything. Stay clear.
Dear Mr Kerr, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotA V O I D
Stress and unwanted worry, AVOID.Worse agency I've every rented with. If you've got anything important to sort with them my advice would be give them 3 months to deal with it, and expect false accusations and unwanted stress. Every agent we've had who have 'managed' our property have been appalling, they drop out halfway through dealing with your request and then you're back to square one. Had 2 tenancy swaps and both have taken 3+ months to complete.It's easy to say avoid, but if there's a chance you can I would suggest it. I hope I never have to deal with Marsh and Parsons again.
5/5
TrustpilotJasmin Popalzai - great service
Jasmin Popalzai has helped with any queries very quickly and dealt well with all parties involved.
Dear William, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
2/5
TrustpilotForcing to sign a 3 year lease with no break clause
Me and my partner were looking for a flat, and found some really great ones with Marsh and Parsons. However, we were consistently told that the landlords wanted a 3 year lease, and completely disregarded a break clause to be put in the contract. Having read other reviews of horror stories of this exact situation of tenants being unable to get out of their lease due to this, we decided to avoid them. Thought I'd post a review saying to be wary of the 3 year tenancy! A break clause should be absolutely required and is not a luxury to ask for.
5/5
TrustpilotExcellent service in Streatham
We've just completed on the sale of our flat in Streatham with Marsh & Parsons as the agents. Other agents completely inflated/exaggerated what they thought we could achieve. It was instantly clear that Charlie had excellent knowledge of the area and current market and he was honest in managing our expectations. In the end, our sale price was bang on what he originally thought we would achieve. It was great working with him, and Negin as the sale negotiator. We had lots of issues with solicitors and the searches, and Negin worked tirelessly, following up with them and ensuring that we reached completion. We would have had serious delays if it wasn't for her diligence, and we are extremely grateful.
5/5
TrustpilotGreat sales team
We bought our first home in brixton, most of our communication was with Sarah who was absolutely amazing. She really went above and beyond anything we expected including staying in touch when she was on holiday. Also had some communication with the brixton manager who was also lovely. Really happy with the Marsh& Parsons sales team.
Hi Shlomit, thank you so much for taking the time to leave us your kind review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to the team. All the best, M&P
5/5
Trustpilotthe response from the agent was quick…
the response from the agent was quick and he dealt with our query professionally
Dear Omar, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley
5/5
TrustpilotChange in property manager
Change in property manager. Cameron M. made the difference. Albeit, the starting point was low, Cameron managed to bring it back on par and beyond my expectations. Thank you!
Dear Carlo, Thank you for taking the time to leave a lovely review regarding Cameron. Kind regards, Lesley, Customer Relations Team
5/5
Trustpilotgreat support from Charlie Carrol
we had great support from Charlie Carrol in finding our soon to be home. He went beyond our expectations, sparing time even on off schedule times to help us make our decision.
Dear Bengi, Thank you for taking the time to leave a lovely review regarding Charlie. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleAlex was a great estate agent to deal with - very responsive and helpful for a smooth sales process.
5/5
TrustpilotGood service
William Anderson replied to all my queries with courtesy and speed and could be relied upon to do what was asked of him.
Dear Alexandra, Thank you for taking the time to leave a wonderful 5* review. William will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
GoogleBen Hope was such a delight to be around. I really appreciated his presence and he was extremely helpful in aiding my friend and I to finding the right home.
1/5
TrustpilotClose to bullying!
I cancelled an appointment by email with Blair, Marylebone office, to view a property for sale as I decided it wasn't in an area that would be suitable. Blair called me and confirmed he'd received my email and then launched into a tirade questioning my reason for cancellation and telling me that I'd never find a similar property at the same price. I'd describe his stance and attitude as close to bullying. He then told me that he'd remove me from their 'list". Wow! Will be happy to use other agents. Bye bye, Marsh & Parsons!
5/5
TrustpilotJonathan Jarman-Ho is always on the end…
Jonathan Jarman-Ho is always on the end on the phone and always super friendly. I also really appreciate his efficiency and professionalism.
Dear Alix, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat service and support
Stanislava quickly organized the repairs needed and kept me updated throughout. Very helpful.
Dear Christine, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
