Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleArranged viewing for saturday and it was cancelled last minit .Then they moved appointment to monday afternoon..Monday i went to see the house and i did find out that they renting 4 bed detached house with 2 garages and man living in them, and light industrial units over the fence next door which ones will b demolished ,and big billding site will take place soon. Waisted 2 days for me and nothing was mentioned before wieving... Why anybady want rent 4 bed 2 garages detached house with man living in the garages as tenant.... Agent came in didnt even apologised for waisted time. Propa scamers....
SUPER · 28 July 2019
Agent replied
Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk
Kind regards, Jake
★★★★★ 5/5
GoogleI've nothing but good things to say about the 3 people I've dealt with at Mann. So far they have been brilliant. Amy and Ayse have all been very understanding and patient with me and helped to get the deal over the line before my deadline. Especially because it was quite a complicated arrangement I had been quite demanding. Rebecca particularly has gone above and beyond so far, very polite and responsive on email and phone and has been a pleasure to deal with. Look forward to working with them again.
Courtney · 28 July 2019
Agent replied
Thank you for the great 5 star review. The Mann team in Swanley are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire process. It's great to see that you were able to benefit from their excellent service. Thank you,
Sarah.
★★★★★ 5/5
GoogleWe have exchanged yesterday thanks to Mann and our Solictors,
We are so happy and we are so happy with Rebecca from Mann, she mind us very confident, and kept updating us. We had a stressful time before with moving, but when we moved to Mann, all went well and couldn’t thought them atall, thank you very much Rebecca, we highly recommend this company, thank you
Jay · 30 July 2022
Agent replied · 30 July 2023
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery good experience from the beginning until moving in, a special mention/big thanks to Emma and Alexia who were communicating throughout and very informative.
Lekan · 16 June 2021
Agent replied
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was my first time moving, I viewed a few property's with Charlie. He was really friendly and also very patient as I was late a few times due to getting lost. Wonderfull smile and had answers to all my questions.
Once I found a property Charlie helped to get the best deal. I also had help from Amy and Chloe both very friendly and helpful. As it was my first time moving I had lots of questions so would call the office quite frequently and my call was always welcome. I feel confident moving and feel I have a great team at Mann swanley supporting me.
Lisa · 31 July 2018
Agent replied
Hello, Thank you very much for taking to leave us this 5* review. We are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Charlie, Amy, Chloe and everyone involved at Mann in the Swanley branch. Have a great time in your new home. Kind Regards, Sarah
★★★★★ 5/5
GoogleI received an excellent experience with help from Ryan and Laura and although I didn't find through them, they went above and beyond for me!
Charlie · 5 December 2024
Agent replied · 11 December 2024
Many thanks for the great 5* review and your kind words Charlie. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaven't got a bad thing to say, very easy process & Alexia has been very supportive and helpful.PositiveProfessionalism
Aysha · 25 August 2021
Agent replied · 27 August 2023
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleHaven't got a bad thing to say, very easy process & Alexia has been very supportive and helpful.
Black · 30 July 2021
Agent replied
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleMann have always been friendly, helpful and responsive during our three years renting through them. Special thanks to Amy who has been a star throughout!
Sarah · 28 July 2019
Agent replied
Thank you Sarah for your 5* review! It is great to read that our local Mann team have provided you with a great experience. Kind regards, Scott
★★★★★ 5/5
GoogleQuick letting and no false promises
Sathesh · 13 June 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We pride ourselves on delivering fast and honest service to our customers. It's our pleasure to provide you with the best experience possible. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe agents are always responsive to inquiries and are very helpful.
All online flat photos are authentic. The homes are in excellent condition.
Additionally, they ensure that the home is professionally cleansed prior to your move-in.
Every (minor) concern I had has been resolved swiftly.
Strongly endorse them
Randrit · 31 May 2023
Agent replied · 30 July 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleHelpful staff and good coordination among them. Special mention to Elle Hanna for taking us through the process smoothly.
Umasankar · 25 March 2020
Agent replied
Thank you for taking the time to leave your wonderful review about our local team. Best wishes, Scott
★★★★★ 5/5
GoogleWe are happy to rent through Mann. Especially I would like to say big thank you to Sarah and Amy! they helped a lot in finding the right place for us. if we have any queries or need any help, they are there to help! thank you for looking after your clients!
Simona · 28 July 2019
★★★★★ 5/5
GoogleI was shown around a property by an agent called Shelley. She was really nice, incredibly helpful and willing to answer all of my questions. I'm not usually a fan of agents but she wasn't pushy and came across as knowledgeable and genuine.
Dwayne · 30 June 2023
Agent replied · 30 July 2023
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI worked along side Amy and Sarah when looking for a property. I have to say they have excellent care and commitment. They helped me quickly find a home, and now i'm all settled and i couldn't be happier! Thanks to Amy and Sarah for making this possible!!
Avant · 28 July 2019
★★★★★ 5/5
GoogleFantastic service from start to finish. Would highly recommend Mann estate agents 👍🏼 …
Kelly · 4 December 2024
Agent replied · 11 December 2024
Thank you Kelly Louise for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGary was great. He valued my property and had it on the market straight away. I had a choice of tenants. The whole process was smooth. A year later and Gary has arranged a rent increase with my tenant for me. Fantastic. Would definitely use him again.
Wiggy · 28 July 2019
★★★★★ 5/5
GoogleGary was great. He valued my property and had it on the market straight away. I had a choice of tenants. The whole process was smooth. A year later and Gary has arranged a rent increase with my tenant for me. Fantastic. Would definitely use him again.
Kate · 1 August 2015
★★★★★ 5/5
GoogleAmy and Piara were very professional, polite and helpful.
Thank you
Peter · 31 July 2019
Agent replied
Many thanks Peter for the wonderful 5* review.
Best wishes, Lucy
★★★★★ 5/5
GoogleWe had dealings with Alexia through our entire process of moving homes. She is a very kind, patient and helpful lady who managed everything for us online. I would highly recommend this estate agents to anyone. Friendly, reliable and professional. Thanks!PositiveResponsiveness, Quality, Professionalism, Value
Lynda · 25 August 2022
Agent replied · 30 July 2023
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
★★★★★ 1/5
GoogleAwful would not use the estate agent purely out of principal. Jane in sales is particularly rude and not a helpful happy sales agent that you would expect. Worst of all don’t ask her questions as she will give you a sarcastic answer! Think she should consider a job where she doesn’t have to deal with the public
Ashleigh · 28 July 2019
Agent replied
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk Kind regards, Tracey.
★★★★★ 5/5
GoogleExcellent service. Sarah Walker & Lauren Hills were a fantastic help. Always ready to go above and beyond to help :) Were fantastic with teething problems we had. Helpful, knowledgeable and polite. Really would recommend these two if your looking to rent or buy :)
Ben · 1 August 2015
★★★★★ 5/5
GoogleWas a process made easy with the help of James. Very responsive and helpful which made moving in a dream! Would definitely recommend using them to find your next property in the area. Thankful for Luke’s help also.PositiveResponsiveness, Quality, Professionalism, Value
Alex · 23 October 2022
Agent replied · 30 July 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Google• Promptness, professionalism, kindly client approach
I had a great experience in renting the current house, with Emma & Alexia who helped me in all aspects involved. Fantastic team, who had run the whole process in a timed marathon with a happy end.
Thanks for your support.PositiveResponsiveness, Quality, Professionalism
Nicolae · 25 August 2021
Agent replied · 24 August 2024
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
