Trusted Agent profile
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★★★★★
240 reviews across 1 platform
171 Lewisham High Street, Lewisham, London SE13 6AA
Part of Mann, see every office.
Mann's London office at 171 Lewisham High Street is rated 4.7 out of 5 across 240 reviews on 1 platform, including 240 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Mann. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThank you for going out of the way to help me here (Alexia). I continue to be impressed with such an amazing job Amy is doing when recruiting her team - level of service from this branch top notch - well done!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRebecca was amazing with selling my property. Her professionalism and dedication is second to none. With Rebecca on your side with buying or selling you won’t go wrong.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience start to finish. Tilly made the process seamlessly easy for us Very happy I chose to use Mann
Thank you so much for taking the time to review them 5*! - Kind Regards, Scott @ Customer Care.
1/5
GoogleReally disappointed with this estate agent, we offered on a house and after almost 2 weeks, we still have not received any communication to state if our offer has been submitted or rejected despite explicitly requesting updates on several occasions both on the phone and via email. Wouldn’t go near them with a barge pole if i was selling a property and would approach with caution as a buyer.
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service, Laura helped my wife and I found our new rental. Her support through the process was impeccable.
Thank you for your kind words! We are thrilled to hear that Laura provided excellent support during your rental search. It was a pleasure to assist you and your wife, and we look forward to working with you in the future. #CustomerSatisfaction #HappyCustomers.
5/5
GoogleTilly was very helpful, great customer service, always has amazing communication with keeping in touch with me for new properties on the market!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing professional staff, friendly, helpful and knowledgeable. Jane and Chantelle kept us up to date on everything to do with our purchase. James found us a brilliant mortgage. They made the first purchase of our home a much easier time.
Thank you for the 5* review and it is great to read that you would purchased your first home and I would like to wish you the very best for the future. Best wishes, Lucy.
5/5
GoogleI been there. Their employees are really friendly and nice with me. I’m looking for single bed room rental. Suggest me good house with reasonable price. But I want to move on jan. They’ve said they find out me in sometime in December. Hopefully I got one single or above bedroom on my budget. Thank you for helping me Jaswanth
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
Google5 star. Quick and reliable at getting back in touch. Jenancya and Michael are very good
4/5
GoogleJulie Button of Mann Countrywide has been of great help in sorting out the issues with my house. She has been very spot on, highly dedicated to her job and displays a high level of professionalism. She is simply amazing.
Thank you for the great review. I am happy to hear you received very good service from Julie at Mann, Swanley branch. However if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks,Sarah
4/5
GoogleJulie Button of Mann Countrywide has been of great help in sorting out the issues with my house. She has been very spot on, highly dedicated to her job and displays a high level of professionalism. She is simply amazing.
Thank you for the great review. I am happy to hear you received very good service from Julie at Mann, Swanley branch. However if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks,Sarah
5/5
GoogleMy experience with Michael was very good, he is very resourceful and efficient. He made the whole letting process much easier and hassel free.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
2/5
GoogleAbsolutely fantastic service. Helped us every step of the way, answered all our questions quickly and well. Very polite and professional. Did an honest appraisal of the place I rented with pictures. However, after being with them for a year, I would not recommend them, once they have you in for the contract. They ignored us constantly. Would never use them ever again
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
4/5
GoogleJulie Button of Mann Countrywide has been of great help in sorting out the issues with my house. She has been very spot on, highly dedicated to her job and displays a high level of professionalism. She is simply amazing.
Thank you for the great review. I am happy to hear you received very good service from Julie at Mann, Swanley branch. However if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks,Sarah
5/5
GoogleAlexia has been excellent throughout the procedure of letting my property. She has kept me informed throughout and the tenants move in went very well. Thank you AlexiaPositiveResponsiveness, Professionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleExcellent services and very professional, Friendly and understanding with regards to all moving issues
"Thank you for your kind words! Our top priority is providing excellent service and a professional experience for our clients. We're glad to hear we were able to make your move stress-free. We appreciate your support!" #HappyCustomer #ProfessionalService Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI got my first flat through them and it was such a smooth process all because of them. Tilly was sooo wonderful and helpful. They literally did everything for me. I would highly recommend them. You will not have to worry about anything at all! they are that good!
5/5
GoogleLaura from man has been amazing. From the enquiry to securing the property was less than 24 hours. She persevered through us having some trouble with the referencing and didn’t make us feel like we were too much trouble. And the icing on …
5/5
GoogleBig thanks to Katrina Thomas, sorted out the problem, friendly too. Always returned calls, answered emails, great working with her. I know any future problems will be dealt with professionally and efficiently. Thanks so much!
Thank you for taking the time to leave us this great 5* review. As always, we are glad to read such encouraging feedback about the service we provide to all customers. I will share this review with Katrina and the rest of the team at Mann in Swanley. Kind Regards, Sarah
5/5
GoogleJust moved into our new flat, thanks very much for all the help Especially Cole & Maria from the Lettings team
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMann Lettings have been working closely with us and have deemed to be exceptionally professional, supportive and accommodating towards my family and I during the process of moving homes d it ong COVID-19. Emma and Amy in particular have worked with us and have been an asset to Mann Letting. From our viewing of the property to the day we picked up the keys and thereafter. We are very pleased with their attention to detail and ability to respond to our questions and requests. They have been very supportive throughout the process and we would definitely use Mann Lettings again.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Scott @ Customer Relations.
5/5
GoogleRebecca was fabulous during our move, she made the upmost effort to ensure it went as smooth as possible!
Many thanks for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBoth Alexia and Emma were super helpful in getting us moved in and myself and my partner were really appreciative of all their help!PositiveResponsiveness, Professionalism
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSold our flat with Mann & Co. Great service from the start with Kevin coming for the valuation months before when we considered selling and for a second valuation when we finally decided to. We had a nightmare with our buyers solicitors which delayed the sale of the flat but Chantelle at Mann was always on the phone and email & replied straight away and when she was not in she made sure there was someone in the office who knew about all the queries so things would get done. She went th extra mile kept the sale alive when it seemed that it was all going to fall apart at the last minute. Highly recommended.
Dear Ms Tickle, Thank you for the great recommendation! The team at the Swanley branch are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service. Kind Regards, Sarah
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mann's London office has 240 reviews across 1 platform: 240 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Mann is rated 4.7 out of 5 across all 240 reviews, and 4.7 out of 5 on Google from 240 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Mann, London won Trusted Agent.
Mann, 171 Lewisham High Street, Lewisham, London SE13 6AA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.