Trusted Agent profile · London, Greater London
Verified
★★★★★
240 reviews across 1 platform
171 Lewisham High Street, Lewisham, London, Greater London, SE13 6AA
Part of Mann, see every office.
Mann's office in London, Greater London, at 171 Lewisham High Street, is rated 4.7 out of 5 across 240 reviews on 1 platform, including 240 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Mann, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleLaura and her team were excellent, answering questions and dealing with quarries promptly and effectively. The communication was brilliant, I must say It was a good service
Thanks Julius for leaving us a fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience using Mann and big thanks to Laura for sorting everything out for us. We would definitely use there services again.
Thanks for the excellent 5* review Tom! Thanks for your thoughtful comments about Laura and our Swanley team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI and Mirian had a beautiful experience with MANN real estate agency while finding an apartment to let in UK. Tilly and Laura were exceptionally wonderful and good to us.They work tirelessly to see that we achieved our aim.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI saw the sign board on the property, I went for it and the deal was done under 3days of moving into the property. They all wonderful and supportive. Great guys
Thank you for your positive review! We are thrilled to hear that our team was able to make your move-in process smooth and efficient. Our goal is to provide excellent service to all of our clients and we are happy we could exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleIt was really nice of the property manager Jena to ring me today to ask how the new shower was that was fitted yesterday, to make sure everything was ok, would like to say thank you to her for dealing with the problem, I didn’t have to …
Thank you for sharing your positive experience with our property manager, Jena! We always strive to provide quick and efficient solutions to our clients' problems. We appreciate your kind words and hope to continue providing you with … More
4/5
GoogleThe experience from the beginning was quite good. Cole was very nice and helped advise me as I was new to renting which helped a lot. However the were some things I didn't quite enjoy such as specifically asking to offer a certain amount first and if rejected, offer a higher amount, but when I arrived it was already bumped to my maximum. On top of that we were incorrectly told that we'd receive the landlords contact details in the contract which was not true, Laura clarified over the phone and apologised for the mistake. Replies to emails can be quite slow so you have to either chase up via email or phone. However when I did receive a reply, generally speaking it was quite good, especially from Laura. She called me a few times to keep me abreast of any updates which I appreciate her being proactive on that. Only issue is sometimes contact on questions can take almost a whole week before a reply is given if you don't manually chase. There were also some miss-communication between staff on what papers I had completed and also the keys weren't cut on the day of moving in... Overall, my experience is that most estate agents aren't that great, they look out for their own self interests, so despite the negatives and things could be better, I would say that they're still better than most! If I could give a more accurate rating, it would be like a 7 out of 10 or 3.5 out of 5 considering the negative points listed above in our experience.
5/5
GoogleI want to thanks Emma, Alexia and Amy for being very helpful through all process helping us to rent a property!!! they were patient, responsive and handled everything in order to get all sorted .... they are very professional, No hassle, drama or delays experienced by their service... 5 stars well deserved!!!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleRebecca was very easy to contact and very quick to act on or respond to any queries we had. The final month of our sale was slow but Rebecca chased all the relevant parties almost every day towards the end making our life a little easier.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLaura and Emma what can I say absolutely fantastic from start to finish. Highly recommended Mann estates
Thank you so much for your kind words! We always strive to provide an exceptional experience for all of our clients. It was a pleasure working with you and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleStarting off on a platform of being a total stranger to the legislation, Mann letting provided an easy landing for me and my family, The support was complete from the phase of viewing to the contracting, execution of contract and post-settling in, yes, was a unique experience as the package included a cover for lighting and gas, waterworks, council tax and TV subscription package, making it easy and providing the best start for a new home. The follow-up quick-fix and reporting app "Fix-Flo" is second to none promising a follow through all the days of your contract.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleMANN helped me find the right home. I was new and they helped throughout the move. Tilly, Michael and Laura were all very supportive and very patient. Thank you guys 👍. All the best! …
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKudos to Laura and Tilly who have done a fantastic job handling our move. Communication was excellent, friendly and professional, and the process was very straightforward. Also these guys are not like some lettings agents where they stop caring as soon as they have a signature - we had a couple of minor snags upon moving in, and Laura dealt with them very quickly and really showed she cared. Would recommend. Adie Rose
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMichael and Harry are nice and polite, answered my questions and updated me very clearly and specifically throughout the renting process.
5/5
GoogleA great viewing with Avnish - he was friendly and very knowledgeable about the property, and answered all of the questions we had.
Thank you for choosing our business, it was a pleasure having you! We are thrilled to hear that Avnish provided great service and knowledge during your viewing. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a really good experience with MANN Estate Agents. They were professional and prompt in providing support throughout the process. It took less than two months to complete everything, thanks to the efficient coordination between the agent and the solicitors.
Thank you so much for taking the time to share your positive experience with Mann Estate Agents! We are thrilled to hear that our team provided professional and prompt support to make the process efficient and successful for you. … More
1/5
GoogleMann is a good agency to get you into the property but to maintain it they are terrible. Any repairs you need done will take months or maybe until your contract is up. You have to call them constantly and feel like you might as well work at mann as you are doing their job. I would recommend landlords to choose another agency to maintain your building and the reputation from tenants about mann are not great due to feeling neglected.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleLaura and Tilly were lovely and very helpful throughout our letting process. Made the whole thing a pleasure
Thank you for taking the time to leave us this tremendous 5* review Karen. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe Mann team was very helpful and friendly, gave clear instructions and was there to support if anything was needed.
Thank you for taking the time to share your positive experience with The Mann team! We strive to provide excellent service and are glad to hear we were able to assist you with clear instructions and support. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHuge thanks to Rebecca and her colleagues for managing my sale - advising, marketing the property and overseeing the selling. They kept me informed at every step of the way, making the process very straightforward. Absolutely delighted!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleEmma, Alexia and Amy were wonderful with all their assistance in helping us to rent our new home. They kept us up to date with all that was happening, and even helped us with our contents insurance. An outstanding service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleReally disappointed with this estate agent, we offered on a house and after almost 2 weeks, we still have not received any communication to state if our offer has been submitted or rejected despite explicitly requesting updates on several occasions both on the phone and via email. Wouldn’t go near them with a barge pole if i was selling a property and would approach with caution as a buyer.
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleShaun, Layla and Jane at Mann were very helpful and made the sale of my home a good experience. Thank you.
Thank you for trusting us with the sale of your home, we are delighted to hear that Shaun, Layla, and Jane provided such exceptional service. We strive to make every client's experience a positive one. Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleGreat support and information from Tilly and her team from the start of the process right up until the move in day.
Thank you for your amazing review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from the property management team regarding what we need as renters.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mann's London office has 240 reviews across 1 platform: 240 on Google.
Mann London is rated 4.7 out of 5 across all 240 reviews, and 4.7 out of 5 on Google from 240 reviews.
Yes. In The Trusted Agent 2026 awards: Mann, London won Trusted Agent.
Mann London, 171 Lewisham High Street, Lewisham, London, Greater London, SE13 6AA.
