Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThis review is simply for the Ludlow Lettings arm at this branch.
Be weary and careful that Lettings will/have moved the following costs they used to charge tenants over to the landlord (as recent government changes/legislation prevent them from charging the tenants):
1. Tenancy Set Up Fee - £229+VAT. Includes an ARLA regulated Tenancy Agreement and the set-up of the tenancy.
2. Referencing Fee - £189+VAT. Ensures that the tenants have been fully referenced including Right To Rent checks.
Other more trusted agencies in the area, have not tried to do this and as stated, it seems Ludlow Lettings have done this because lettings agents are no longer allowed to charge tenants these type of fees, so they have put the fees on landlords.
I was provided the following advice form other lettings agents in the area:
** Tenancy setup fee "is made up" - you can opt to use your own tenancy, all tenancies are the same and valid in the court I was advised by one of the more trusted lettings agents in the area.
** Reference fees have always been charged to the tenants. But now Lettings agents can’t charge tenants. So now, unbelievablably Ludlow lettings is asking you as the landloard to pay this.
Wishing you the best of luck on securing a more trusted lettings agent as both a landlord or a tenant.
Conrad · 4 August 2020
Agent replied
Dear C AD
Many thanks for your above review and we’re sorry to read about your experience with the Lettings Team.
In order that we can investigate your concerns fully, I’d appreciate if you could contact us at customerservices@ludlowthompson.com confirming the property address this relates to. We’ll then ensure that you receive a comprehensive reply.
Kind Regards
Jacob Burston
Lettings Manager ( City/Docklands)
★★★★★ 5/5
GoogleAlice Davey was very helpful throughout our renting process. She was very attentive and provided us with property listings that ticked off all the boxes on our list. Thanks for all your help!
Rakshanda · 12 March 2020
Agent replied
Hi Sandy!
Thank you for your kind words. Always happy to help and provide the best service we can.
★★★★★ 5/5
GoogleIt was a pleasure appointing Ludlowthompson, they dealt with everything very professionally, special thanks to Emma Nettleingam the sales manager, thank you for being patient and selling my house for me. Also a special thank you to Natalie Grazioli for being very polite , friendly and professional at all times, being there for us throughout the process.PositiveResponsiveness, Quality, Professionalism, Value
Nanu · 20 June 2021
★★★★★ 5/5
GoogleI was shown around by a lovely agent called Natalie. She was very friendly and gave me lots of advise as well as providing a good knowledge of the area - Aldgate.
The website is good in general. Very good photos etc and well displayed. The interactive floor plans are a bit broken but no real issue.
Got into contact with them through Rightmove and received info on the property I chose within a day and they even gave me more to look at.
Overall a good experience.
William · 24 June 2020
Agent replied
Hi William, many thanks for the positive feedback - it is very much appreciated! Happy to have been of assistance in providing knowledge of the local area. We look forward to assisting you with the future move.
Docklands Sales Team
★★★★★ 5/5
GoogleVijay has been very professional and responsive, he was immediately available and showed me and my gf quality properties for rent in central London and we are about to sign for our new flat!
Riccardo · 4 September 2019
Agent replied
Hi Riccardo,
Thank you so much for your review! I am glad you were happy with my services and I will make sure you have a smooth move in process.
Kind regards,
Vijay
★★★★★ 1/5
GoogleTerrible service, we viewed a flat that was advertised as a short let and at a price. The flat needed decorating and the communal area needed a clean but we agreed to move forward as it was only for a month,
WE completed all the forms and requests that Andrea asked us to, we complied with all his wishes.
then 3 days before the lease was to begin, at 16:30 on a Friday Andrea told us the landlord wanted an extra £100 per week for expenses, I have no idea what these expenses could be as there was nothing extra we requested.
It is so unprofessional to do this, so we declined and found a property elsewhere with more honest landlords.
Matt · 29 February 2024
★★★★★ 5/5
GooglePleasent experience Vijay was very professional and polite. I have been to a few viewings and they rush you. Jijay was attentive and answer every question with ease. Keep up the good work.
M · 13 November 2019
Agent replied
Hi Wasim,
Thank you for your review! Really glad you were happy with my service. If you any queries or any issues please feel free to contact me whenever.
Kind regards,
Vijay - Lettings Negotiator
★★★★★ 5/5
GooglePleasent experience Vijay was very professional and polite. I have been to a few viewings and they rush you. Jijay was attentive and answer every question with ease. Keep up the good work.
Safwaan · 4 October 2019
Agent replied
Hi Wasim,
Thank you for your review! Really glad you were happy with my service. If you any queries or any issues please feel free to contact me whenever.
Kind regards,
Vijay - Lettings Negotiator
★★★★★ 5/5
GoogleHad a viewing of a one bed house/flat with Connor Smyth, very lovely person to deal with, super informative about everything and it helped me a lot as it was my first time signing contracts regarding personal housing. Would highly recommend Connor as an agent if any future tenants wish to go with Ludlowthompson. Its always nice to deal with a person who loves their job.
SmileRock · 13 March 2019
★★★★★ 5/5
GoogleI have been dealing with Beatrice Rogers for the past year on what must be one of the most difficult and frustrating sales that any estate agent could be lumbered with.
She has been efficient and professional throughout and has my thanks and respect.
Ed · 29 April 2024
Agent replied · 26 October 2024
Thank you Ed Harris for your review.
Sophie,
Foxtons Wapping Estate Agents
Get it done with London’s number 1!
★★★★★ 5/5
GoogleBeatrice has been dealing with the sale of our mum's house with the assistance of her team and I cannot fault the service and advice she has given us throughout the process. Every member of the team has been polite and courteous.
Lynn · 27 May 2023
★★★★★ 5/5
GoogleI recommend going through Ludlowthompson Sales, all exchanges with them have been very pleasant and informative. Natalie was professional, courteous and efficient. She was a pleasure to work with. Thank you
Charlotte · 8 February 2020
Agent replied
Thank you for the lovely review Charlotte. It was great meeting you and I hope to help you find the perfect property soon!
Kindest,
Natalie
★★★★★ 5/5
GoogleAlthough I have yet to move in, Vijay has been very responsive and helpful with both the property search and securing a flat, as well as being flexible around our busy schedule
Jess · 5 August 2019
Agent replied
Thank you so much Jess! Please don’t hesitate to contact me if you have any issues with your move in.
Kind regards,
Vijay
★★★★★ 5/5
GoogleJake and his team at Ludlow where thoroughly professional from start to finish. They got a huge number of property viewings and ended up securing us 3 offers, including one over the original rental valuation of the property. They were kind, courteous, mindful and responsive. Both my wife and I are exceptionally pleased with the service offered and received,. Wouldn't hesitate to recommend them.
Nigel · 29 July 2019
★★★★★ 5/5
GoogleReally easy to work with and efficient. Many thanks to Daniel, Reiss, and Jake who helped us find a great place and get us moved in after just a few weeks
Max · 29 July 2019
Agent replied
Hi Max,
Thank you for taking the time to leave a review and we are very please you are happy with your recent move! We will pass on your comments to the team at our City Docklands branch.
Kind regards, The ludlowthompson Team
★★★★★ 5/5
GoogleVijay Pannu had been a great agent to work with. Very professional, considerate, polite, competent and available. He understood the style we were after and identified the type of properties we were looking for. I would highly recommend his support to a friend or family member looking for a house.
In the end we opted for another area of london on the other side of London simply because it was easier for our commute.
cheers,
Andrea
Andrea · 24 June 2020
Agent replied
Hi Andrea,
Thank you for your kind words, I am glad you found what you were looking for in the end and I hope we could work together again in the near future.
Kind regards,
Vijay
★★★★★ 5/5
GoogleNatalie holds brilliant customer care, and understand the housing market. She goes the extra mile to help you find the perfect home. would highly recommend Natalie. Thank you again Natalie
Malik · 5 August 2019
Agent replied
Thank you for your feedback Malik! We are very pleased to hear of you positive experience!
★★★★★ 5/5
GoogleConor and his team at Ludlow offered honest advise during the whole daunting process of finding and buying a property. They understood the requirements and fitted the client suitably. I cannot thank them enough for all the help and support during the whole process. I cannot recommend them enough!!PositiveProfessionalism
Ashik · 20 June 2022
★★★★★ 5/5
GoogleGreat service.
I bought a property via Ludlowthompson (City & Docklands). My experience with the agency was excellent. The team work by Mark, Richard, Connor and the best coordinator Beatrice was amazing!
I highly recommend Ludlowthompson for anyone who is looking for a property in the area.
R · 28 August 2022
★★★★★ 5/5
GoogleJust wanted to say a huge thank you to Vijay who helped me on my property search. I called Ludlowthompson to enquire about available properties for rent, he dealt with me in the most professional manner. Listened to my requirements and presented me with options that would work FOR me. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Abdulrahman · 20 June 2021
★★★★★ 1/5
GoogleShady professionalism regarding a property that was showing radiators, let us think that was a gas property and turned out to be Electric heating with radiators ! Who in the 21st century makes refurbishment with an electric heating?
Fool me for real , will not accept the fault and i am stuck for 12 months in a bad insulated house with electric heating !
Just stay away from people/companies like those .
Evangelos · 23 March 2021
Agent replied
Thank you for your review, We understand that you lettings negotiator is currently dealing with your concerns directly and we hope this will be resolved swiftly.
★★★★★ 5/5
GoogleJust bought my first property with Hena who was amazing through out the process. Not only was Hena always helpful and proactive, but kind and reassuring. Many thanks to Hena and her team.
Felicity · 27 October 2023
★★★★★ 5/5
GoogleI have had a great experience so far in my property search thanks to Hena. She is hugely personable and takes her client's interests very seriously. Very generous with her time and advice.
Robin · 27 October 2023
★★★★★ 5/5
GoogleSold my London flat with LudlowThompson and couldn't be happier. Emma, Natalie, Jack and Conor were amazing throughout the process. Special thanks to Conor for the hardwork in the final stages of the process, excellent communication and drive to complete the sale by 30th of June. Highly recommend them for anyone wishing to sell.
Dilwar · 1 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
