Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIt was a pleasure to deal with agent Claire Bobie. She was really friendly and honest with us and we felt listened to. Having had negative experiences when renting from the private sector in the past we didn’t know what to expect. But Claire made us feel that it’s not only about what the landlord wants, but what’s best for us too. In the end, it’s worked for both landlord and us and we’re happily moving to a brilliant flat to make it our home. I would recommend and encourage anyone to deal with Claire when looking for a house.
Mario&Blanca · 25 June 2019
★★★★★ 5/5
GoogleI worked with Connie, Seda, Mark and Beatrice while purchasing the flat that has just completed, and I found them to be highly responsive and helpful throughout the process. I never felt out of the loop, and would definitely recommend working with them for any property purchases or sales.
Akhilesh · 23 December 2023
★★★★★ 5/5
GoogleAmirah Elmahdy, made our experience of house hunt so simple and easy. Viewing were arranged as per our requirements and all in-depth information was given to us regarding the property and the latest trend in the London housing market.
It was more of cake walk for us to find and know about apartments / properties in London that suited our tastes and all thanks to Amirah Elmahdy for making this happen.
Highly recommend Ludlowthompson Docklands and Amirah Elmahdy...
Wishes...
VIVEK · 25 June 2019
★★★★★ 5/5
GoogleVijay has been such a champion in helping two South Africans find a home in busy London. He replied to our copious amount of emails with such detail and was so knowledgable about the area and surrounds. Was such a pleasure to meet him. Thank you
Arielle · 5 August 2019
Agent replied
Thank you so much for your kind words Arielle! It was pleasure meeting you too and I hope you enjoy London the same way you do in South Africa.
Kind regards,
Vijay
★★★★★ 5/5
GoogleBianca was an absolute pleasure to deal with during my property search. She actively reached out regularly without overreaching, she was always available to get hold of and she actively understood my needs and wants without trying to sell me on thing I didn’t want. Thanks for all your help!
Ryan · 27 October 2023
★★★★★ 5/5
GoogleConor from Ludlowthompson Docklands has been very honest, helpful and responsible during my purchase process. From the start until the end of the process, Conor has been responding to my questions quickly and to the point, and he has been actively helping me chase other parties. I will continue to use Ludlowthompson service and I'd also recommend Conor and Ludlowthompson Docklands to my friends!PositiveResponsiveness, Professionalism
Cui · 20 June 2022
★★★★★ 5/5
GoogleJessica showed us around a property on Saturday and was very enthusiastic and forthcoming with information about the property, surrounding areas, and other properties they had for sale. She was more than willing to spend the time showing us around and also finding out what I was after. She was quick to follow up on questions I had shortly after our viewing and to show me the other flats we had discussed. Thanks Jessica!
Christina · 12 November 2020
★★★★★ 5/5
GoogleOur flat hunting experience with Daniela was great. She is very professional and friendly. Despite our long list of requirements, she patiently worked with us and showed us several lovely flats. She showed us places in different neighborhoods so that we could get a feel of London as we are new to the city.
We were very pleased with her that we did not hesitate to recommend her to our friend who moved to London just a few months after us.
Bell · 28 October 2016
★★★★★ 5/5
GoogleNatalie was the perfect person to get us started in our house hunt! She was knowledgable, friendly, and incredibly helpful during our viewings. Not only did Natalie perfectly explain the details of each property but she knew tons about the locations and the real estate market in general. Natalie made us feel comfortable and secure and came across as very confident and well informed with her professional but warm demeanour - I cannot recommend her enough!
Chloe · 6 June 2019
★★★★★ 5/5
GoogleJessica showed us around a property on Saturday and was very enthusiastic and forthcoming with information about the property, surrounding areas, and other properties they had for sale. She was more than willing to spend the time showing us around and also finding out what I was after. She was quick to follow up on questions I had shortly after our viewing and to show me the other flats we had discussed. Thanks Jessica!
Christina · 26 November 2019
★★★★★ 5/5
GoogleHena is brilliant. She sold our property for us and that was in large part due to her ability to be on good, friendly terms with ALL parties involved, together with her amazing tenacity. If you can get her help, she'll get a result. Highly recommended.
Gary · 27 October 2023
★★★★★ 5/5
GoogleBeatrice has been a joy to do business with. She arrived for our appointment with all the necessary information for us to make the choice to sell with Ludlowthompson and to our delight found us a buyer within a week. Cannot recommend her/them more highly. A massive breath of fresh air in Estate Agency.
Frances · 5 March 2023
★★★★★ 5/5
GoogleSuper helpful team. Miguel was very fast at replying and getting me in to view appropriate properties. Glad to have worked with them.
Jason · 15 December 2024
★★★★★ 5/5
GoogleJust bought my first flat through ludlow thompson - could not be happier with the service! Conor was the most helpful estate agent I’ve ever dealt with - really friendly and always happy to help. They made the process so easy which is great as I had no idea what I was doing for the majority of the process!! Would recommend Conor to anyone buying 😌
Abby · 1 July 2021
★★★★★ 5/5
GoogleHad a nice experience with this agency, in particular Vijay has been really helpful in helping me and my friends going through the whole process of renting a house. Whenever we needed some clarification he’s always been there for us!!
Matthew · 4 October 2019
Agent replied
Hi Matthew,
Many thanks for your review! I look forward moving you and your flatmates in.
Kind regards,
Vijay
★★★★★ 1/5
GoogleThis review is simply for the Ludlow Lettings arm at this branch.
Be weary and careful that Lettings will/have moved the following costs they used to charge tenants over to the landlord (as recent government changes/legislation prevent them from charging the tenants):
1. Tenancy Set Up Fee - £229+VAT. Includes an ARLA regulated Tenancy Agreement and the set-up of the tenancy.
2. Referencing Fee - £189+VAT. Ensures that the tenants have been fully referenced including Right To Rent checks.
Other more trusted agencies in the area, have not tried to do this and as stated, it seems Ludlow Lettings have done this because lettings agents are no longer allowed to charge tenants these type of fees, so they have put the fees on landlords.
I was provided the following advice form other lettings agents in the area:
** Tenancy setup fee "is made up" - you can opt to use your own tenancy, all tenancies are the same and valid in the court I was advised by one of the more trusted lettings agents in the area.
** Reference fees have always been charged to the tenants. But now Lettings agents can’t charge tenants. So now, unbelievablably Ludlow lettings is asking you as the landloard to pay this.
Wishing you the best of luck on securing a more trusted lettings agent as both a landlord or a tenant.
C · 20 June 2021
Agent replied · 24 June 2023
Dear C AD
Many thanks for your above review and we’re sorry to read about your experience with the Lettings Team.
In order that we can investigate your concerns fully, I’d appreciate if you could contact us at customerservices@ludlowthompson.com confirming the property address this relates to. We’ll then ensure that you receive a comprehensive reply.
Kind Regards
Jacob Burston
Lettings Manager ( City/Docklands)
★★★★★ 5/5
GoogleI dealt with Hassan when I was looking for an apartment. I felt really comfortable with him, helping me to find a place that could meet my requirements.
I would advise to rent with Ludlow Thomson
Enrico · 24 June 2020
Agent replied
Dear Enrico,
I’m glad that you were happy with my service. It was pleasant working with you throughout this process.
Best wishes,
Hassan
★★★★★ 5/5
GoogleI have dealt with Beatrice Rogers throughout the journey of selling a property I inherited. Absolutely first class. Beatrice has been extremely professional throughout this process. Always friendly, helpful with excellent communication skills. She has a wonderful team as well. I would highly recommend Ludlow Thomson City/Docklands 5*
Carol · 27 May 2023
★★★★★ 1/5
GoogleHad the worst experience with this agency. They let me an apartment knowing that the shower was not working and never told me until i transferred 6 months rent plus the security deposit. The shower would take weeks to fix as per the porter and plumber. Was dealing with Amirah, she told me she didn’t know, whilst she had an email from the landlord asking her to tell me about the shower issue before i transfer the money. The only way i got out of it was because the landlord was decent and terminated the contract. Avoid.
Aliaa · 26 February 2021
Agent replied
Dear Aliaa
Many thanks for your above review and we’re sorry to read about your experience.
In order that we can investigate your concerns fully, I’d appreciate if you could contact us at customerservices@ludlowthompson.com confirming the property address this relates to. We’ll then ensure that you receive a comprehensive reply.
Kind Regards
ludlowthompson
★★★★★ 5/5
GoogleNatalie has been an amazing help in our first steps at finding a property in East London. Very impressed with her prompt replies to our emails, her professionalism on viewings, and by her 'going the extra mile' - not something we have experienced with many other agents. Thank you Natalie - we look forward to continuing to work with you!PositiveResponsiveness, Quality, Professionalism
Caroline · 20 June 2021
★★★★★ 5/5
GoogleGeorge from the lettings team in Wapping is consistently committed to support my tenants and myself as a landlord above and beyond expectations. I could not thank him more for his excellent work and his superb attitude. Thank you, George
O · 27 October 2023
★★★★★ 5/5
GoogleClaire has been absolutely brilliant through the whole process of finding a place and moving in. She's always there to take a call at any hour of the day, has been as helpful as humanly possible and has gone above and beyond to make a normally stressful process as easy and simple as possible. Massive thanks, give the girl a raise!
From the new tenants of E1 1DD
Chris · 29 July 2019
★★★★★ 5/5
GoogleWe have just sold a property in Wapping. Hena and her team were professional and excellent throughout the process. Would recommend.
Glenn · 21 October 2024
★★★★★ 5/5
GoogleDealt with Natalie Grazioli, who was super professional and helpful with my property search.
She was very responsive, and went out her way to accommodate late viewing times.
She wasn't pushy at all and put in a lot of time to provide all the relevant information I needed regarding a property, so that I could make an informed decision.
Thank you.PositiveProfessionalism
Shah · 20 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
