Trusted Agent profile · London
Verified
★★★★★
594 reviews across 1 platform
3 - 5 Dock Street, London, E1 8JN
Part of Ludlowthompson, see every office.
Ludlowthompson's office in London, at 3 - 5 Dock Street, is rated 4.7 out of 5 across 594 reviews on 1 platform, including 594 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
ludlowthompson are estate agents in the Docklands area dealing in residential property for sale and to let.
The Trusted Agent 2026 results for Ludlowthompson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service and prompt response. Although the arrangement did not work out in the end but I was pleased with their services and the patience they showed in answering our questions. I spoke to Conor Bunn and he was always prompt in following up from both sides. I wish them the best.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleFrom the first viewing until the day we moved in Fabien has been informative, answered our endless questions with great patience and responded in good time, all without being pushy. With his help we were able to move in on our scheduled date without any problems and has since continued to stay in contact to see we are getting on.
5/5
GoogleI would like to thanks my personal agent, Vijay ! Who was very helpful during all the process of getting our accomodation in his agency.
Hi Henri, Thank you so much for your kind words! I am glad to see you are happy with my services. Please don’t hesitate to contact me any issues or queries you have. Kind regards, Vijay
5/5
GoogleNatalie was excellent in her dealings with us. Answered queries straightaway, was very helpful and informative about the properties and was very punctual for viewings, highly reccommend!
Thank you for your kind review Sandra - was lovely to meet you. I look forward to helping George finding his first home! Please don’t hesitate to email/call if you need any assistance with anything.
5/5
GoogleAgent Andrea Puddu was perfect. Always attentive, kindly responding to all messages and calls and striving to find the ideal property. Was responsible for finding an apartment that exceeded our expectations.
1/5
GoogleWe rented a house through them. At first, it was great, we generally spoke to one guy who was amazing (Hassan), we later found out he was no longer working for the agency, I wonder why... After her left, it was an useless experience. At the end of the tenancy, they tried to scam us 250 pounds to remove hair from the property. Our landlord (they never came or saw the place) trusted their word and had no idea that their request was ridiculous and unfair. The property was clean, so we demanded an explanation + we let them know that it was illegal to ask tenants to pay for the cleaning at the end of tenancy. We obviously did not pay. Good luck if you have to deal with them, and have patience.
5/5
GoogleLudlowThompson agency provided outstanding service throughout the entire process of renting a new flat. Eda's viewing was excellent, and Jacob went above and beyond to ensure I secured the flat despite initial challenges. Highly recommended!
5/5
GoogleI would like to thank Vijay for being helpful, responsible and replying quickly to my messages. He did make our application process as smooth as possible.
Hi Dominik, Many thanks for your review! I look forward moving you in tomorrow! Please note that you can contact me whenever you need something or have any issues at all. Kind regards, Vijay
5/5
GoogleVijay was an excellent agent, very reliable and went the extra mile to make sure we could accomodate the viewings at difficult times of the day!
Hi Guillermo, Thank you for taking time to write this review. Glad to see you are happy with my services. If you have any questions, please feel free to pop me an email. Kind regards Vijay
5/5
GoogleHena has been amazing with supporting me through my house hunting journey. She really seeks to understand what I look for in a property and proactive in helping me with my search. She also has great knowledge of what the area has to offer. Overall, great experience! Thank you Hena!
5/5
GoogleMiguel help us to find our new home. He was very supportive, helping us to undestand the buying process, and providing us the needed resources to pogress with the different steps. Always available to solve our doubts and manage the properties visits. We felt very comfortable with him.
5/5
GoogleBianca has been incredibly helpful and professional throughout our search. She listened to feedback to help with our search and has always been a pleasure to deal with. Thank you!
5/5
GoogleChloe was so helpful. She helped me find the perfect place to rent after only one day of viewings. She was very communicative and made the rental process so simple.
5/5
GoogleStephen Opoka is a great agent! He has been so nice with us. Clear and professional but at the same time kind and friendly. He always answered immediately to our emails and calls. He worked very late for us. If you want to find a place and have no trouble at all, I think he's the right guy.
5/5
GoogleI had a great experience with the company ludlowthomson and with all the employees , especially Claire Bobe. She helped us rent a flat in just 5 days through all her devotion and effort and she helped us find quick and efficient solutions all this time. I feel really lucky to have met her. She is the best.
5/5
GoogleNatalie has been great. She is incredibly professional, responds immediately to all my emails / questions and is a pleasure to work with. Thank you!
Hi Lily, Thank you for the lovely review, it has been a pleasure viewing properties with you and I look forward to working you throughout this purchase. Kindest, Natalie
5/5
GoogleVijay helped me find a new apartment, even with my urgency, in which my old agency gave me notice before the minimum contract time, we liked the apartment right away, me and my wife, Vijay was very communicative and let me always with the feeling of certainty
5/5
GoogleYou can really count on Ludlowthompson for professionalism and great quality service. Ashley was incredibly quick to get back to me and gave a perfect viewing, answering all my questions. 10/10 would recommend.
5/5
GoogleMany thanks to Alice Davey for showing me a nice property yesterday. She was really professional and friendly, it was overall a great visiting experience.
Thanks so much Yali, glad you had a good experience.
5/5
GoogleHuge thanks to Natalie and Emma who not only found me the perfect flat but their persistence helped get the exchange over the line!
Hi Ben, Thank you so much for the lovely review. It has been a pleasure working with you. Let us know if you ever need anything else! Kindest, Natalie and Emma
5/5
GoogleIt was difficult to rent the flat during this covid period but Jake from ludlow thompson gave me every confidence and told me not to worry. Ludlow managed to get many viewing and I was happy to say that Jake kept his word and delivered. Very happy.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleNatalie has been amazing. Incredibly helpful and honest whilst assisting us with our property search. I honestly couldn't recommend her highly enough. Thank you...
Thank you for you kind words Tony, It has been a pleasure working with you. Please feel free to reach out if you need any assistance with anything. Kindest regards, Natalie
5/5
GoogleThanks to Conor Bunn only good experiences so far. Conor has been an absolute star helping me on my property search. Can only recommend working with him - truly listens and understands your needs, is open and transparent, extremely responsive and what I value most; not pushy.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleVijay was amazing, friendly and efficient which is really important. Good sense of humour was essential For me so well done :)
Hi Angela, Many thanks for your review! Glad to see you were happy with services and my sense of humour. Look forward moving you into your new property. Kind regards, Vijay
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Ludlowthompson, London won Trusted Agent.
