1/5
GoogleDo not trust these people, they will do what essentially amounts to theft from you. Look at the other reviews. Do not trust anyone from L&Q.
Trusted Agent profile · London
LQ London reviews
★★★★★
2,503 reviews across 2 platforms
29-35, West Ham Lane, London, E15 4PH
Part of LQ, see every office.
LQ's office in London, at 29-35, is rated 3.1 out of 5 across 2,503 reviews on two platforms, including 411 Google reviews rated 1.9.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
GoogleDisgusting!!!!!! I have a mountain of rubbish outside my property rats dancing around my feet and nothing has been done! it is a disgrace both my child and i have respitory problems and have been hospitalised due to the fumes from the household waste outside my kitchen! Worst Housing Association EVER!!!!!!!!
1/5
GoogleTerrible customer service, staff are extremely unhelpful. Takes months for anything to get done. They need to look at their management teams as the service they are providing is extremely poor.
1/5
GoogleThe worst landlord in UK. These are the people that don’t care if you live with Black mould for years. Racist, Lies and Crooks…
1/5
GooglePlease note this is a scam. They take your holding deposits and have relisted all the properties again on Rightmove. IF ANYONE ELSE HAS BEEN SCAMMED IN THE RALLY HOUSE BUILDING PLEASE CONTACT ME
4/5
GoogleHaving had a quick moan to L & Q about the communal buzzer being locked on and driving me nuts I had three concerned L & Q staff contact me and an engineer repaired it within hours - Thank You.
1/5
GoogleThis company is a joke. Can't ever call through, does not respond to emails which caused us to be nearly homeless twice. DO NOT RENT with L&Q. I'm not sure how L&Q is surviving as a company. Or IS IT even a legit company???
1/5
GoogleOne of their drivers tonight BF18 VNS road rage. Not signaling and speeding so fast and cut up in front of cars. Really brand damaging for someone who is representing the company cars. If I could give no star then would have been great
5/5
GoogleAlways very pleasent and professional thank you. Had both things sorted today by two different staff in different areas. ☺️
1/5
GoogleNot even once the attend to do the work
1/5
GoogleWorst company to rent from and all they care about is upping people's rent.
1/5
GoogleWorst Landlord has no care or respect for the residents. Despite years of complaint did not deal with parked vehicles on a car free development and many more.
1/5
GoogleHave to wait too long, and still don't get through to who we want to speak to. Repeat automated message so annoying
1/5
GoogleExtremely poor customer service by both East Thames Limited and their associated Partner Interserve, failed to identify and resolve simple fault in weeks time, bad management. I will certainly avoid or do not recommend others to buy a property associated with East Thames and L&Q Group.
5/5
GoogleThe customer officer was knowable,friendly and helpful
1/5
GoogleL&Q are slumlords. The leave people with health issues rotting in in their, damp, mould ridden slums. If you're a resident then don't expect to get any repairs. The DON'T Care
1/5
GoogleUnprofessional and unresponsive. Tried to view a property and they changed the day and time three times and did not turn up and did not answer calls or texts. Very disappointing.
5/5
TrustpilotJust great service
Agent replied · 15 October 2026
Hi Chris, Thank you so much for leaving us a 5-star review! Your kind comment means the world to us, and it warms our hearts to know that you're happy with the service provided. It's a pleasure to help you, and we hope to have the opportunity to assist you again soon 😊 Many thanks! Customer Service Team
5/5
TrustpilotThank you so much
Agent replied · 15 October 2026
Hi Smail, Thank you so much for rating your experience so highly!😊 We truly appreciate your kind words and are happy to know that we met your expectations. It’s a pleasure to help you, and we hope we have the opportunity to assist you again soon. Many thanks! Customer Service Team
5/5
TrustpilotBack door
Thank you L&Q
Agent replied · 15 October 2026
Hi Cheryl, Thank you so much for leaving us a 5-star review! 😊 We're delighted to hear that you're happy with the work we carried out on your back door. It's always a pleasure for our team to be able to assist and ensure everything is working perfectly for you. If you need additional repairs, or if there's anything else we can help with in the future, please don't hesitate to reach out. We're always here to support you. Many thanks, Customer Service Team
1/5
TrustpilotThey do not deserve 1 single star
They do not deserve 1 single star. The UK Gov. need to listen to those who complain and take a serious look at L and Q staff's conduct and practices before a greater number of vulnerable people are affected; especially those with mental health needs.
1/5
Googleworse experience...just moved into a new property managed by them...leakages in pipes, faulty doors and toilets from the first week. Its been nearly half a year now after non-stop follow ups and still now solution. Good luck if you are managed by them...god bless you
1/5
GoogleDo not trust L&Q. They scam tenants and don’t give holding deposits back. They are entirely incompetent, iniquitous and fraudulent.
1/5
GoogleToilet had a problem for 1 year and the smell was terrible, L&Q never fixed the issue and said it was all in my head, do not use this jokers
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. LQ hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
