LQ London reviews

Hi Mick,Thank you so much for your review!We're so sorry to hear you feel this way, but we're open to discussing your review in more detail and address any concerns you may have.If there's anything we can do to help, please drop us an email at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject and our dedicated team here will be more than happy to help.ThanksCustomer Service Team

Hi Malcolm,Thank you so much for sharing this with us and although we've not quite met your expectations your feedback is still important to us.We've taken on board your disappointment with the length of time to answer your enquiry and we understand 7 days may seem a long time.Usually for any enquiries we don't have an immediate answer for, we recommend allowing 5-10 working days for a staff member to contact you with the information. This timeframe is set depending on the nature of your enquiry, but we would always expect an answer or a response to be given. Sometimes during busier periods, it may take us longer, but we endeavour to respond at our earliest opportunity.If you made your enquiry by email, we can confirm we're currently working on 8 days for a response to be given.With this aside, if you're still awaiting an answer and the above times have already been exceeded, please contact us and we'll me more than happy to escalate this for you.Contact can be made through any channel of your choice or by emailing us at lqdirect@lqgroup.org.uk and we recommend 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team

Hi Samantha,Thank you so much for sharing your thoughts with us, it's much appreciated.We hear your disappointment Samantha and we appreciate on some occasions there may be a long waiting time for non essential repairs. Rest assured we are aware of this happening and we're working hard to make improvements within this area. Hopefully in the coming future you'll start to see an improvement to this service. In the meantime we offer our sincerest apologies for the continued delay and for any inconvenience this is causing you.It's great to hear you found our advisor helpful, we always try our best and it's really kind of you to share this with us too.We're always here for you and if there's anything we can do, feel free to reach out to us through any channel of your choice or by email at lqdirect@lqgroup.org.uk Many ThanksCustomer Service Team

Hi Shpetim,Thank you so much for your 5-star review!Your feedback means so much to us and we're thrilled to hear we're delivering a helpful and professional service. It's makes us happy to know how much you appreciate the hard work we do too.Many thanks again for sharing this with us.Customer Service Team

Hi Mohammed,Thank you so much for rating us with 4-stars!Your review means so much to us and we're so pleased our Customer Service Team has met your expectations. It's always a pleasure to help no matter the situation and if we can be of further assistance to you, please do let us know and we'll be sure to do our utmost for you.Many ThanksCustomer Service Team

Hi Sheila,Thank you very much for your 5-star review.We're truly passionate with the service we deliver, and our Customer Service Team really do try their hardest to make sure our customers and residents have the best possible journey.We're so touched by your feedback and we're delighted one of our Customer Services Advisors was brilliant and helped you with your enquiry.Thank you once again Sheila and we'll certainly share your kind words with the team too.Many ThanksCustomer Service Team

Hi Kat,We welcome your feedback and we appreciate you bringing your concerns to our attention.We’re passionate about the service we provide our residents so your feedback is really important to us and will help us to look at ways to improve our service in the future. With this in mind, we’re naturally saddened to hear you’ve been waiting such a long for the repair to be completed and we’d love the opportunity to speak with you to help resolve this matter. Please can we kindly ask you to email your details to us at lqdirect@lqgroup.org.uk and we’ll do our utmost to help.Many ThanksCustomer Service Team

Hi Miranda,Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.It's good to know you're liking our callback option, it makes life so much easier than waiting for someone to answer during our busiest periods.Much appreciated Miranda and thank you once again for sharing this with us.Customer Service Team

Hi Lee,Thank you so much for your 5-star review!We're so pleased you're finding our services efficient and your queries are always dealt with. This is reassuring to know and exactly the service we always strive to deliver so thank you for sharing this with us Lee, it’s truly appreciated.Many ThanksCustomer Service Team

Hi Christine,Thanks for your review. We're sorry that you feel this way and would like to be able to help you if you can provide us with some more information. We have an amazing Customer Service Team who you can contact lqdirect@lqgroup.org.uk using 'Trustpilot' as the subject line. Many Thanks Customer Service Team